Middlebury

Difference between revisions of "List Manager"

(Content moved to List Manager)
(Moved content from [http://www.middlebury.edu/academics/lis/help/helpdesk/documentation/email/listmanager/])
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#REDIRECT [[Email Issues]]
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== See also ==
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* [[Email Issues]] - some troubleshooting tips relating to the List Manager.
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== What is List Manager? ==
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List Manager is an application that manages "lists" of email addresses and enables broadcast or discussion messaging functionality for communications purposes.
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There are a variety of features that can be applied to lists, ranging from the management of subscription policies to specifying whether or not a list's message are moderated.
 +
 
 +
Keep reading to learn more about these settings.
 +
 
 +
== The 2 Basic Types of Lists ==
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Broadcast Lists are lists that generally have one primary sender (ex. the list administrator) that sends messages out to the list members.  Normal list members generally do not have the ability to send messages to the list.
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An example of a Broadcast List is MiddNews.  Messages are sent by the MiddNews list administrator to the list, and the message is then distributed to all of the MiddNews list members.  Members can reply to the list administrator, but they cannot reply or send to the entire MiddNews list.
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Discussion Lists are lists that generally have multiple senders.  This allows members to send and reply to list messages.
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An example of a Discussion List is MiddTalk. Any member of the MiddTalk list can send messages to the list, and any member of the MiddTalk list can reply to messages that have been sent to the list.  Every message will be distributed to all of the MiddTalk list members.
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== Subscription Policies for Lists ==
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Open Lists are lists that allow members to subscribe and unsubscribe from lists without interaction on the part of the list administrator.
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Private Lists require that a list administrator approve subscription requests.
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Admin Only lists require that a list administrator both initiate and approve subscription requests.
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== Moderation Policies for Lists ==
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Moderated lists require the approval of all list emails by a list administrator before the email is distributed to the list members.
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Un-moderated lists require no interaction on the part of the list administrator for emails to be distributed to the list members.
 +
 
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== FAQ ==
 +
 
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==== How do I “subscribe” or “unsubscribe” to or from a list? ====
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# Open up a web browser
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# Go to http://go.middlebury.edu/lists
 +
# Type your email address into the Member ID Finder
 +
# Follow the instructions that were sent to your email address
 +
 
 +
==== How do I view all available lists that I can subscribe to? ====
 +
# Go to http://go.middlebury.edu/lists
 +
# Type your email address into the Member ID Finder
 +
# Follow the instructions that were sent to your email address
 +
# Select the lists you wish to subscribe or unsubscribe to
 +
 
 +
==== How do I get help with List Manager? ====
 +
Contact the helpdesk@middlebury.edu or call ext.2200. Please state that the Category is “Application” and the Call Type is “List Manager”. Your support ticket will then be routed to someone who can help you!
 +
 
 +
== Email interface ==
 +
 
 +
==== How do I send an email to a list? ====
 +
 
 +
To send an email to a specific list, do the following:
 +
# Launch your email client
 +
# Start a new message using an account that has permissions to send to the specific list
 +
# Format the “To” address like this: listname@lists.middlebury.edu
 +
# Type the subject line
 +
# In the body of the email put the following text at the top, on a line by itself: <pre>PASSWORD:listadmin_password</pre>
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#*The line above containing the password will not appear in the message received by list members, provided it is the first line in the email body. There must be NO SPACES after "PASSWORD:".
 +
# Type the remainder of the email body
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# Proofread your work and when ready, click send
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# Your email will now be processed for delivery to the list
 +
 
 +
==== How do I view the members of a list? ====
 +
To view the members of a list, you will need to send a "request email" from an email account that has been defined as a List Administrator. In this email you must give your password as well as specify the name of the list that you want information about. The email must be formatted like this: (Replace "password" and "listname" with your password, and the name of the list, appropriately.)
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<pre>
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Login password
 +
Review listname names
 +
</pre>
 +
 
 +
Click send and you will soon receive an email with the list members.

Revision as of 11:26, 19 November 2009

See also

  • Email Issues - some troubleshooting tips relating to the List Manager.

What is List Manager?

List Manager is an application that manages "lists" of email addresses and enables broadcast or discussion messaging functionality for communications purposes.

There are a variety of features that can be applied to lists, ranging from the management of subscription policies to specifying whether or not a list's message are moderated.

Keep reading to learn more about these settings.

The 2 Basic Types of Lists

Broadcast Lists are lists that generally have one primary sender (ex. the list administrator) that sends messages out to the list members. Normal list members generally do not have the ability to send messages to the list.

An example of a Broadcast List is MiddNews. Messages are sent by the MiddNews list administrator to the list, and the message is then distributed to all of the MiddNews list members. Members can reply to the list administrator, but they cannot reply or send to the entire MiddNews list.

Discussion Lists are lists that generally have multiple senders. This allows members to send and reply to list messages.

An example of a Discussion List is MiddTalk. Any member of the MiddTalk list can send messages to the list, and any member of the MiddTalk list can reply to messages that have been sent to the list. Every message will be distributed to all of the MiddTalk list members.

Subscription Policies for Lists

Open Lists are lists that allow members to subscribe and unsubscribe from lists without interaction on the part of the list administrator.

Private Lists require that a list administrator approve subscription requests.

Admin Only lists require that a list administrator both initiate and approve subscription requests.

Moderation Policies for Lists

Moderated lists require the approval of all list emails by a list administrator before the email is distributed to the list members.

Un-moderated lists require no interaction on the part of the list administrator for emails to be distributed to the list members.

FAQ

How do I “subscribe” or “unsubscribe” to or from a list?

  1. Open up a web browser
  2. Go to http://go.middlebury.edu/lists
  3. Type your email address into the Member ID Finder
  4. Follow the instructions that were sent to your email address

How do I view all available lists that I can subscribe to?

  1. Go to http://go.middlebury.edu/lists
  2. Type your email address into the Member ID Finder
  3. Follow the instructions that were sent to your email address
  4. Select the lists you wish to subscribe or unsubscribe to

How do I get help with List Manager?

Contact the helpdesk@middlebury.edu or call ext.2200. Please state that the Category is “Application” and the Call Type is “List Manager”. Your support ticket will then be routed to someone who can help you!

Email interface

How do I send an email to a list?

To send an email to a specific list, do the following:

  1. Launch your email client
  2. Start a new message using an account that has permissions to send to the specific list
  3. Format the “To” address like this: listname@lists.middlebury.edu
  4. Type the subject line
  5. In the body of the email put the following text at the top, on a line by itself:
    PASSWORD:listadmin_password
    • The line above containing the password will not appear in the message received by list members, provided it is the first line in the email body. There must be NO SPACES after "PASSWORD:".
  6. Type the remainder of the email body
  7. Proofread your work and when ready, click send
  8. Your email will now be processed for delivery to the list

How do I view the members of a list?

To view the members of a list, you will need to send a "request email" from an email account that has been defined as a List Administrator. In this email you must give your password as well as specify the name of the list that you want information about. The email must be formatted like this: (Replace "password" and "listname" with your password, and the name of the list, appropriately.)

Login password
Review listname names

Click send and you will soon receive an email with the list members.

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