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Difference between revisions of "Mac OSX"

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== Troubleshooting a Mac ==
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== See also ==
  
=== Easy tricks ===
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* [[Mac OSX Troubleshooting]]
Quick, harmless, sometimes can help solve a problem.
 
* Reset PRAM: on boot, hold down Apple + Option + P.
 
* Reset NVRAM: on boot, hold down Apple + Option + N + V.
 
* Boot in Verbose mode: on boot, hold down Apple + V. Watch for errors as Mac boots, and google any errors found.
 
* Drain power cache: with computer off, take out battery, unplug from charger, and hold down power button for 15 seconds. Can sometimes fix a Mac that won't boot.
 
* Delete a program's .plist settings file: Found either in ~/Library/Preferences or in /Library/Preferences. This clears all settings for a program.
 
* Run Console.app to check for recent errors in Mac's log files.
 
  
=== BACK UP ===
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== Reinstalling Mac OSX ==
BACK UP FILES before going on to any advanced diagnostics or tricks.
 
  
=== Install Combo Pack updates ===
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* See [https://support.apple.com/guide/mac-help/intro-to-macos-recovery-mchl46d531d6/mac Apple support article on Recovery]
This can solve a variety of confusing problems.
 
  
=== Hardware troubleshooting with Apple Diagnostics ===
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== Keyboard shortcuts in Mac OSX ==
* On newer models, you can start diags by pressing F2 on booting. (Diags are preloaded onto computer.)
 
* On older models, insert the install disk and hold down the D key while booting. Diags are model-specific so you can't use the wrong CD.
 
* AppleCare-covered users can download and install TechTool Deluxe for free. A good diagnostic but to convince Apple of system failure, you'll need to use the more official Apple diagnostics.
 
  
=== Blinking Question Mark ===
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A reference (PDF) to common Mac keyboard shortcuts is available here: http://davespicks.com/writing/programming/mackeys.pdf
Content from [[Blinking Question Mark]] should eventually go here.
 
  
=== For hard drive failure ===
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You can also change keyboard shortcuts on a Mac:
  
==== Check disk ====
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# Click on the Apple symbol on the menu bar -> System Preferences -> Keyboard
# Boot into Single User Mode by holding down Apple + S on boot.
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# Click on the Keyboard Shortcuts tab. You should see a list of keyboard shortcuts.
# When system has loaded, enter <code>fsck -fy</code> to check disk.
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# Double-click on the appropriate short-cut and hold down the new keys for your shortcut.
  
==== Target Disk Mode ====
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== Languages and international input on Mac OSX ==
See [[Target Disk Mode]] for how to use. Boot a Mac using another Mac's hard drive so you can:
 
* Access the internal hard drive without depending on it to boot the system
 
* Run Disk Utility to repair disk permissions
 
* Run Disk Warrior for advanced repair techniques
 
  
==== Archive & Install ====
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==== Configuring keyboard inputs ====
Reinstalls system without touching user files (in theory). A messed-up install might be fixed this way.
 
  
[[Category:Helpdesk]]
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# Apple menu -> System Preferences -> International
 +
# Under the Input tab, look for the desired input method on the list. Check the checkbox next to it. The input switcher icon will appear to the left of the clock.
 +
# If you want, you can also configure the keyboard shortcut to switch between languages. Look in System Preferences -> International.
 +
 
 +
* Show the '''on-screen keyboard''': Click on the input switcher menu near the clock, then look for "Show keyboard" menu item. If it's not there, try going to System Preferences -> International -> Input and look for an item on the list to enable that says "Show Keyboard".
 +
 
 +
==== Change the system language ====
 +
 
 +
This will change the language of all messages, menu items, etc. that make up the interface of your computer. Changes will only apply after you log out and log back in to your user account.
 +
 
 +
# Apple menu -> System Preferences -> International
 +
# Under the Languages tab, look for the desired language on the list. Drag it to the top of the list, then log out and log back in to your account.
 +
 
 +
== Taking a screenshot in Mac OSX ==
 +
 
 +
* To take a picture of the entire desktop, press '''APPLE + SHIFT + 3'''.
 +
* To take a picture of just a partial rectangle of the screen, press '''APPLE + SHIFT + 4'''. You will now be able to click and drag to select a rectangle to capture.
 +
* The picture will appear on the the desktop as a file with a name like "Picture 1". You can attach this picture to an e-mail message and send it to the helpdesk.
 +
* Another way of taking a screenshot on a Mac is using Apple's built-in&nbsp;Grab application: http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh364.html
 +
 
 +
== Troubleshooting Fonts on Macs  ==
 +
 
 +
Sometimes, installed fonts do not appear in Font menu. For example the Bembo font has been installed (install instructions here: http://kb.iu.edu/data/aklg.html), however the customer does not see it under the font list in some or all applications.
 +
 
 +
* '''Cause''': There may be duplicate copies of the font.
 +
* '''Solution 1''': Quit all open apps (except the finder), then open: Applications =&gt; Font Book, select the font that has issues, then from the "Edit" menu select "Resolve Duplicates". Keep doing that until the dot next to the font name disappears. When the dot next to the font name has disappeared, quit Font Book and try using the font.
 +
* '''Solution 2''': If the above doesn't resolve the issue, try validating all fonts: In Font Book click "Edit" =&gt; "Select All", then click "File" =&gt; "Validate Fonts". If there are any errors or warnings, place a checkmark next to each and click "Remove Selected". You may need to restart the computer to apply the changes.
 +
 
 +
== Check your disk space in Mac OSX ==
 +
 
 +
You can check the capacity/free space of your main disk by following these steps:
 +
# Click on your Desktop
 +
# Click on the menu titled "Go" (top middle of the screen)
 +
# Click "Utilities" (the Utilities folder will open)
 +
# Double-click "Activity Monitor"
 +
# In the Activity Monitor window click on the Disk Usage tab on the bottom. Details on the space free and space utilized will be displayed.
 +
 
 +
== Get a system profile in Mac OSX ==
 +
 
 +
System Profile quickly collects a thorough "profile" of your system's status and configuration.
 +
# Click on the Apple logo in the top left corner of your screen.
 +
# Click on "About this Mac" (a small window will appear)
 +
# Click on "More Info" (the System Profiler will appear)
 +
# Click on the "File" menu (top left corner of the screen), then click "Save As". Next to "Save As" type in "yourname-system-profile". Next to "Where" select your Desktop. Click Save. This puts a profile of your system into a text file.
 +
# E-mail the "yourname-system-profile" file to the helpdesk.
 +
 
 +
[[Category:Mac]]
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[[Category:Helpdesk Documentation]]
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[[Category:Public Search]]

Latest revision as of 15:13, 8 August 2022

See also

Reinstalling Mac OSX

Keyboard shortcuts in Mac OSX

A reference (PDF) to common Mac keyboard shortcuts is available here: http://davespicks.com/writing/programming/mackeys.pdf

You can also change keyboard shortcuts on a Mac:

  1. Click on the Apple symbol on the menu bar -> System Preferences -> Keyboard
  2. Click on the Keyboard Shortcuts tab. You should see a list of keyboard shortcuts.
  3. Double-click on the appropriate short-cut and hold down the new keys for your shortcut.

Languages and international input on Mac OSX

Configuring keyboard inputs

  1. Apple menu -> System Preferences -> International
  2. Under the Input tab, look for the desired input method on the list. Check the checkbox next to it. The input switcher icon will appear to the left of the clock.
  3. If you want, you can also configure the keyboard shortcut to switch between languages. Look in System Preferences -> International.
  • Show the on-screen keyboard: Click on the input switcher menu near the clock, then look for "Show keyboard" menu item. If it's not there, try going to System Preferences -> International -> Input and look for an item on the list to enable that says "Show Keyboard".

Change the system language

This will change the language of all messages, menu items, etc. that make up the interface of your computer. Changes will only apply after you log out and log back in to your user account.

  1. Apple menu -> System Preferences -> International
  2. Under the Languages tab, look for the desired language on the list. Drag it to the top of the list, then log out and log back in to your account.

Taking a screenshot in Mac OSX

  • To take a picture of the entire desktop, press APPLE + SHIFT + 3.
  • To take a picture of just a partial rectangle of the screen, press APPLE + SHIFT + 4. You will now be able to click and drag to select a rectangle to capture.
  • The picture will appear on the the desktop as a file with a name like "Picture 1". You can attach this picture to an e-mail message and send it to the helpdesk.
  • Another way of taking a screenshot on a Mac is using Apple's built-in Grab application: http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh364.html

Troubleshooting Fonts on Macs

Sometimes, installed fonts do not appear in Font menu. For example the Bembo font has been installed (install instructions here: http://kb.iu.edu/data/aklg.html), however the customer does not see it under the font list in some or all applications.

  • Cause: There may be duplicate copies of the font.
  • Solution 1: Quit all open apps (except the finder), then open: Applications => Font Book, select the font that has issues, then from the "Edit" menu select "Resolve Duplicates". Keep doing that until the dot next to the font name disappears. When the dot next to the font name has disappeared, quit Font Book and try using the font.
  • Solution 2: If the above doesn't resolve the issue, try validating all fonts: In Font Book click "Edit" => "Select All", then click "File" => "Validate Fonts". If there are any errors or warnings, place a checkmark next to each and click "Remove Selected". You may need to restart the computer to apply the changes.

Check your disk space in Mac OSX

You can check the capacity/free space of your main disk by following these steps:

  1. Click on your Desktop
  2. Click on the menu titled "Go" (top middle of the screen)
  3. Click "Utilities" (the Utilities folder will open)
  4. Double-click "Activity Monitor"
  5. In the Activity Monitor window click on the Disk Usage tab on the bottom. Details on the space free and space utilized will be displayed.

Get a system profile in Mac OSX

System Profile quickly collects a thorough "profile" of your system's status and configuration.

  1. Click on the Apple logo in the top left corner of your screen.
  2. Click on "About this Mac" (a small window will appear)
  3. Click on "More Info" (the System Profiler will appear)
  4. Click on the "File" menu (top left corner of the screen), then click "Save As". Next to "Save As" type in "yourname-system-profile". Next to "Where" select your Desktop. Click Save. This puts a profile of your system into a text file.
  5. E-mail the "yourname-system-profile" file to the helpdesk.
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