Revision as of 11:24, 29 January 2010 by Petar Mitrevski (talk | contribs) (Added tag: 'Helpdesk Documentation')

See also

Reinstalling Mac OSX

  • Students must use the DVD that came with their computer. If a student cannot find this, they should call Apple and they will send a new one. Each install disk is specific to the computer model, so the install disks that the Helpdesk has won't work on a student's computer.
  • For faculty and staff, we can reimage Mac computers using our image on the server.

Keyboard shortcuts in Mac OSX

A reference (PDF) to common Mac keyboard shortcuts is available here: http://davespicks.com/writing/programming/mackeys.pdf

You can also change keyboard shortcuts on a Mac:

  1. Click on the Apple symbol on the menu bar -> System Preferences -> Keyboard
  2. Click on the Keyboard Shortcuts tab. You should see a list of keyboard shortcuts.
  3. Double-click on the appropriate short-cut and hold down the new keys for your shortcut.

Languages and international input on Mac OSX

Configuring keyboard inputs

  1. Apple menu -> System Preferences -> International
  2. Under the Input tab, look for the desired input method on the list. Check the checkbox next to it. The input switcher icon will appear to the left of the clock.
  3. If you want, you can also configure the keyboard shortcut to switch between languages. Look in System Preferences -> International.
  • Show the on-screen keyboard: Click on the input switcher menu near the clock, then look for "Show keyboard" menu item. If it's not there, try going to System Preferences -> International -> Input and look for an item on the list to enable that says "Show Keyboard".

Change the system language

This will change the language of all messages, menu items, etc. that make up the interface of your computer. Changes will only apply after you log out and log back in to your user account.

  1. Apple menu -> System Preferences -> International
  2. Under the Languages tab, look for the desired language on the list. Drag it to the top of the list, then log out and log back in to your account.

Taking a screenshot in Mac OSX

  • To take a picture of the entire desktop, press APPLE + SHIFT + 3.
  • To take a picture of just a partial rectangle of the screen, press APPLE + SHIFT + 4. You will now be able to click and drag to select a rectangle to capture.
  • The picture will appear on the the desktop as a file with a name like "Picture 1". You can attach this picture to an e-mail message and send it to the helpdesk.
  • Another way of taking a screenshot on a Mac is using Apple's built-in Grab application: http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh364.html

Troubleshooting Fonts on Macs

Sometimes, installed fonts do not appear in Font menu. For example the Bembo font has been installed (install instructions here: http://kb.iu.edu/data/aklg.html), however the customer does not see it under the font list in some or all applications.

  • Cause: There may be duplicate copies of the font.
  • Solution 1: Quit all open apps (except the finder), then open: Applications => Font Book, select the font that has issues, then from the "Edit" menu select "Resolve Duplicates". Keep doing that until the dot next to the font name disappears. When the dot next to the font name has disappeared, quit Font Book and try using the font.
  • Solution 2: If the above doesn't resolve the issue, try validating all fonts: In Font Book click "Edit" => "Select All", then click "File" => "Validate Fonts". If there are any errors or warnings, place a checkmark next to each and click "Remove Selected". You may need to restart the computer to apply the changes.

Check your disk space in Mac OSX

You can check the capacity/free space of your main disk by following these steps:

  1. Click on your Desktop
  2. Click on the menu titled "Go" (top middle of the screen)
  3. Click "Utilities" (the Utilities folder will open)
  4. Double-click "Activity Monitor"
  5. In the Activity Monitor window click on the Disk Usage tab on the bottom. Details on the space free and space utilized will be displayed.

Get a system profile in Mac OSX

System Profile quickly collects a thorough "profile" of your system's status and configuration.

  1. Click on the Apple logo in the top left corner of your screen.
  2. Click on "About this Mac" (a small window will appear)
  3. Click on "More Info" (the System Profiler will appear)
  4. Click on the "File" menu (top left corner of the screen), then click "Save As". Next to "Save As" type in "yourname-system-profile". Next to "Where" select your Desktop. Click Save. This puts a profile of your system into a text file.
  5. E-mail the "yourname-system-profile" file to the helpdesk.
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