Middlebury

Difference between revisions of "Microsoft Authenticator App"

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Consider installing the official Microsoft Authenticator app on your smartphone. The Authenticator app is not required, but it is very easy to configure and use, and it is the recommended alternative to SMS text-based authentication. This app generates a code that you use with multi-factor authentication -- and it can provide codes even when you do not have Internet or wireless access.
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Content for this wiki page has been moved to the TeamDynamix Knowledge Base:
  
 
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https://support.gmhec.org/TDClient/47/middlebury/KB/ArticleDet?ID=199
 
 
==== Where can I get the Microsoft Authenticator app? ====
 
 
 
 
 
 
 
*[https://play.google.com/store/apps/details?id=com.azure.authenticator&hl=en Microsoft Authenticator on the Google Play store]
 
*[https://www.microsoft.com/en-us/store/p/microsoft-authenticator/9nblgggzmcj6 Microsoft Authenticator on the Microsoft store]
 
*[https://itunes.apple.com/us/app/microsoft-authenticator/id983156458?mt=8 Microsoft Authenticator on the Apple App Store]
 
 
 
 
 
 
 
==== How do I set up the app? ====
 
 
 
<br/> Refer to Microsoft's useful guides for full details about installing the app and adding your account(s):
 
 
 
*[https://docs.microsoft.com/en-us/azure/active-directory/user-help/user-help-auth-app-download-install Download and install the Microsoft Authenticator app]
 
*If prompted, allow the app to have access to the phone's camera.
 
*[https://docs.microsoft.com/en-us/azure/active-directory/user-help/user-help-auth-app-add-work-school-account Add your work or school account]
 
**'''Important:''' GMHEC resources (such as Oracle Finance, Oracle HCM, and Blackbaud) are protected by a separate instance of MFA. '''Users will need to add a separate account for GMHEC in the authenticator app''', in addition to the one used with Middlebury resources. 
 
*When you have MFA set up with Microsoft's Authenticator app for both Middlebury and GMHEC, you will see a screen similar to [https://mediawiki.middlebury.edu/LIS/images/thumb/9/9f/MS_App-Both.PNG/270px-MS_App-Both.PNG this].
 
 
 
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==== How do I remove/delete an account from the app? ====
 
 
 
*'''iOS''' From the main screen, select the menu button, then select '''Edit accounts'''. Tap the red icon next to the account name, then tap '''Remove Account'''.
 
*'''Windows Phone''' From the main screen, select the menu button, then '''Edit accounts'''. Tap the '''X''' next to the account name.
 
*'''Android''' From the main screen, select the menu button, then '''Edit accounts'''. Tap the '''X''' next to the account name.
 
 
 
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==== What if I have trouble with the setup? ====
 
 
 
*If the initial setup is unsuccessful when configuring the Authenticator App on iOS, click '''Resend notification'''.
 
*Sometimes it is necessary to delete your account from the app then re-attempt the setup (see above).
 
*Visit the [https://docs.microsoft.com/en-us/azure/active-directory/user-help/microsoft-authenticator-app-faq Microsoft Authenticator FAQ] site.
 
 
 
<br/> '''Related:''' [[Multi-Factor_Authentication|Multi-factor Authentication]]
 
  
 
[[Category:Helpdesk Documentation]] [[Category:Public Search]] [[Category:MFA]]
 
[[Category:Helpdesk Documentation]] [[Category:Public Search]] [[Category:MFA]]
 
[[Category:TDXKB]]
 
[[Category:TDXKB]]

Latest revision as of 16:50, 12 November 2021

Content for this wiki page has been moved to the TeamDynamix Knowledge Base:

https://support.gmhec.org/TDClient/47/middlebury/KB/ArticleDet?ID=199

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