Middlebury Student Guide to Technology

Revision as of 00:17, 6 December 2009 by Christopher Hunt (talk | contribs) (Setting up your computer: - wired)


This guide is provided to help you get started with computing and library use at Middlebury College. You are welcome to take full advantage of any of our many services which are briefly described in the next few pages. This document also provides guidance for using computing and library facilities at the college.

See also

Getting started at Middlebury College

Welcome to Middlebury! This section overviews what you'll need to do to get started on our computer network.

Before you arrive

  1. Set your BannerWeb PIN.
    • This is a 6-digit number which you use (along with your 8-digit ID number) to access BannerWeb, where you can register for classes, see your schedule, update your personal information, view your employee pay stub, and more.
    • A few months before you walk up to our ivory gates, you should receive an informational packet that gives you instructions on how to set your PIN. You'll need your PIN to register online for your first classes at that time.
  2. Set your account password. This is the password which you use along with your Middlebury username to access Middlebury email, file servers, and other resources.
    • Your password is a little complicated and consists of letters and numbers and punctuation marks. Think of a very short sentence or phrase. See Password Guides for more help on choosing a password and an explanation on how they work.
    • You need your user ID and PIN in order to set or change your account password. Generally, students set their password well before coming to Middlebury, so that they can check their email online.

Student Tech Checklist

Here are a few items that will come in very handy when dealing with the technology at Middlebury.

  • Ethernet cable. Wireless access is available in many parts of campus, but it can be weak (especially during peak usage hours) and is much slower than a wired connection in any case. If you don't have an ethernet cable, you can get one at the Middlebury bookstore for $10.
  • USB thumb drive. Many students learn the hard way that they should always save their documents in more than one place. Thumb drives are cheap, accessible, compatible with most computers, and very compact. They are on sale at the Middlebury bookstore if you don't have one.
  • Operating system install CDs. If your Windows or Mac OSX computer crashes and you need to reinstall your operating system, we can't help you unless you have the original CDs that came with the computer. (Exception if you bought the computer through the college.) Students have had their computer out of commission for weeks because they can't reinstall the operating system.

Upon arrival

  1. In your room, connect your computer to the wired network using an Ethernet cable. If your computer reaches the network correctly, when you try to go to any website you should be redirected to our Network Registration page.
    • If your computer doesn't seem to be connecting to the network, first try both jacks in the outlet. Generally, one jack is active and the other is "dead". If it still doesn't work, feel free to call the Helpdesk for advice. It's possible that the wall jack is broken.
  2. If you reach the registration page successfully, follow the appropriate links to register your computer on the network. You can see instructions on how to register at our Registration Help page. Registration is straightforward on most up-to-date Mac or PC computers.
  3. Once you have registered your computer and can connect online as normal, we'd recommend that you go to our documentation website at go/docs and bookmark the site. That's the address for all our technology help and documentation.

If you need help...

Stop by the Helpdesk. That's why we're called the Helpdesk. We're in the Main Library, main floor, room 202 and we love visitors. You can also call us at extension 2200 (802 443 2200) or email us at helpdesk@middlebury.edu. Check out more information about us below.

Connecting to the network

To connect to our network, your computer / device must have either an Ethernet port (NIC), or a wireless network card. This hardware is standard for any computer purchased in this millenium. Most laptops have both Ethernet port and wireless card.

X-boxes, Playstations, Wiis, and Netbooks are fine to use on our network. However you might have trouble registering these devices without our help. Call us at the Helpdesk (see our contact info above) and tell us the device's MAC address and we can register it.

Students may NOT:

  • Set up personal computers as servers that might interfere with or "confuse" our network.
  • Use personal wireless routers. Sorry, but these cause us lots of headaches.
  • Connect using dial-up.

The wired network

A standard double room has two network outlets in it, usually on opposite sides of the room. Each outlet has 2 jacks in it. Generally the red jack connects you to the truth of reality, whereas the blue jack leaves you in blissful ignorance.

LIS Service Points

  • The Main Library is located on Storrs Avenue, across the quad from Old Chapel and is

home to the main collection (including the video collection) and the Technology Helpdesk.

  • Armstrong Science Library is located on the first and second floors of McCardell

Bicentennial Hall and is home to the science and psychology collection.

  • The Music Library is located on the first floor of the Mahaney Center for the Arts and is

home to the music and dance collection.

  • Information Desk (Main Library – general info) 443-2000
  • Technology Helpdesk (computing & media services) 443-2200
  • Main Library Circulation Desk 443-5494
  • Main Library Reference Desk (research questions) 443-5496
  • Armstrong Science Library Circulation Desk 443-5449
  • Armstrong Science Library Reference 443-5018
  • Music Library Circulation Desk 443-5218
  • Music Library Reference Desk 443-5785

The LIS Website

Many services are available to you from our main webpage. To find the LIS website type go/lis in the Address field of your browser and press Key Enter.PNG. For specific information about the services of the Technology Helpdesk type go/helpdesk in the Address field of your browser. There is also a shortcut to the LIS website on the college home page.

GO is a utility that gives easy access to registered pages on the Middlebury College website. To use this utility from outside the Middlebury network, enter http://go.middlebury.edu/destination instead of go/destination.

Technology Helpdesk

The Technology Helpdesk is the group to contact with any technology-related questions. Highly-trained consultants answer your calls and work with you to solve problems with software, troubleshoot a hardware problem, or help with any other computing-related issue. If your question requires more in-depth assistance, the Technology Helpdesk contacts the appropriate resource to solve your problem or provide you with training.

You may contact us to request assistance in the following ways:

  • Call the Technology Helpdesk at 443-2200.
  • Send an e-mail to helpdesk@middlebury.edu.
  • Visit us in the Main Library, main floor, room 202. (We're friendly! Come say hi.)

Helpdesk hours of operation

During the academic year, the Helpdesk is normally open:

  • Monday through Thursday, 8 AM -> 12 PM.
  • Friday, 8 AM -> 6 PM.
  • Saturday, 12 AM -> 6 PM.
  • Sunday, 12 AM -> 12 PM.

During the summer, the Helpdesk is normally open:

  • Monday through Friday, 8 AM -> 10 PM.
  • Saturday, 10 AM -> 6 PM.
  • Sunday, 10 AM -> 10 PM.

Our hours vary during breaks.

On-Campus Training

LIS offers a number of computing workshops throughout the academic year. Faculty, staff and students may attend, free of charge. In the Address field of your browser, type go/techworkshops and press Key Enter.PNG to view the list of offerings. This schedule is constantly updated with workshop information. Please check back often. Customized workshops may also be arranged on request, time and resources permitting. Please e-mail helpdesk@middlebury.edu or call x2200 to register for a workshop. Seating is limited and is assigned on a first-come, first-served basis. Some workshops are scheduled by request for specific academic classes. Seating may not be available in these workshops.