Multi-Factor Authentication

Revision as of 11:39, 15 August 2016 by Paul Dicovitsky (talk | contribs)

Multi-Factor Authentication (MFA) helps protect your Middlebury Office 365 and Exchange Online (Email) account from potential compromise. MFA works by complementing your password, "something you know", with "something you have".

Signing up for Multi-Factor Authentication

If you would like to sign up for MFA, please submit a Web Help Desk ticket request that MFA be enabled for your account (Request Type: Information Security/Enable Multi-Factor Authentication).

Enabling Multi-Factor Authentication

Upon completion of your MFA sign-up request, you will receive a “Middlebury Multi-Factor Authentication Enrollment” email. The enrollment email will include a link to Microsoft’s MFA Setup page (https://aka.ms/MFASetup). Follow the instructions included in the link to enable MFA for your account.

The following short video illustrates how to setup multi-factor authentication as well as how to configure “App Passwords”: How To Set Up Multi-Factor for Your Account.

App Passwords, required for certain email clients, are described in more detail below.

App Passwords for Apple Mail, iOS Mail, Android E-mail, Thunderbird, etc.

Newer Microsoft Outlook clients and the Outlook mobile app have built-in support Multi-Factor Authentication.

Apple Mail, iOS Mail, Android E-mail, Thunderbird, and other email clients do not natively support multi-factor authentication, but they can be configured to work with a special “App Password”.

This means that if you have enable multi-factor authentication and you are are attempting to use a non-Microsoft email client, or another non-browser app, you will not be able to connect until you configure an App Password.

Once you have an app password, you use this in place of your regular Middlebury network password with these 3rd-party email clients and non-browser apps.

So for instance, if you are using multi-factor authentication and the Apple native email client on your phone, you can use an App Password so that it can bypass multi-factor authentication and continue to work.

To create an app password in our Office 365 portal*:

  1. Log on to the Office 365 portal.
  2. In the top right corner select the widget and choose Office 365 Settings.
  3. Click on Additional security verification.
  4. On the right, click the link that says Update my phone numbers used for account security.
  5. This will take you to the page that will allow you to change your settings.
  6. At the top, next to additional security verification, click on app passwords.
  7. Click Create.
  8. Enter a name for the app password and click Next.
  9. Write down the app password and be ready to enter it into your account settings on your iOS device.
  10. Let us know you are ready for MFA to be enabled.

You will also need to make sure that the server name in your account settings is changed to outlook.office365.com and is no longer mail.middlebury.edu.

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