Middlebury

Difference between revisions of "Multi-Factor Authentication Readiness"

(Created new page for getting ready for MFA)
 
m
 
(6 intermediate revisions by 3 users not shown)
Line 1: Line 1:
 +
 
=== How do I prepare for Multi-Factor Authentication? ===
 
=== How do I prepare for Multi-Factor Authentication? ===
 +
 
The following tips will help ensure that your Multi-Factor Authentication setup goes smoothly.
 
The following tips will help ensure that your Multi-Factor Authentication setup goes smoothly.
  
 
====== Tip #1: Install the Microsoft Authenticator app on your smartphone ======
 
====== Tip #1: Install the Microsoft Authenticator app on your smartphone ======
Visit our [[Microsoft_Authenticator_App|'''Microsoft Authenticator app''']] wiki page for setup instructions.
+
 
<br><br>
+
Visit our [[Microsoft_Authenticator_App|'''Microsoft Authenticator app''']] wiki page for setup instructions.<br/> &nbsp;
 +
 
 
====== Tip #2: Install the Microsoft Outlook app on your mobile device(s) ======
 
====== Tip #2: Install the Microsoft Outlook app on your mobile device(s) ======
Consider installing the official Microsoft Outlook app on your smartphone and tablet. The Outlook mobile app includes built-in support for Multi-Factor Authentication. It also provides remote access to Middlebury’s directory, which is particularly handy when you are on the road and need to look up someone’s contact information.
+
 
*[https://itunes.apple.com/us/app/microsoft-outlook-email-calendar/id951937596 Microsoft Outlook on the Apple App Store]
+
Consider installing the official Microsoft Outlook app on your smartphone and tablet. The Outlook mobile app includes built-in support for Multi-Factor Authentication. It also provides remote access to Middlebury’s directory, which is particularly handy when you are on the road and need to look up someone’s contact information.
*[https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en Microsoft Outlook on the Google Play store]
+
 
<br />
+
*[https://itunes.apple.com/us/app/microsoft-outlook-email-calendar/id951937596 Microsoft Outlook on the Apple App Store]  
<br />
+
*[https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en Microsoft Outlook on the Google Play store]  
 +
 
 +
<br/> &nbsp;
  
 
=== Can I use Multi-Factor Authentication without a Smartphone? ===
 
=== Can I use Multi-Factor Authentication without a Smartphone? ===
'''YES!''' You can still use Multi-Factor Authentication even without a smartphone. If you have a cell phone, you can opt to receive texts (no need to reply - just read the codes). If you cannot receive texts, you can opt to receive a voice call (on your cell phone or landline). If none of these options apply, please contact [mailto:infosec@middlebury.edu?subject=mfa-nophone Middlebury Information Security] for help getting setup.
+
 
<br>
+
'''YES!''' You can still use Multi-Factor Authentication even without a smartphone. If you have a cell phone, you can opt to receive texts (no need to reply - just read the codes). If you cannot receive texts, you can opt to receive a voice call (on your cell phone or landline). If none of these options apply, please contact [mailto:infosec@middlebury.edu?subject=mfa-nophone Middlebury Information Security] for help getting setup.<br/> &nbsp;
<br>
 
  
 
=== How do I sign up for Multi-Factor Authentication? ===
 
=== How do I sign up for Multi-Factor Authentication? ===
If you are interested in taking advantage of Multi-Factor Authentication, simply [http://go.middlebury.edu/getmfa submit the request here] to let ITS know that you would like Multi-Factor Authentication enabled for your account. You will receive a followup email containing setup instructions.
 
<br><br>
 
  
[[Category:Helpdesk Documentation]]
+
If you are interested in taking advantage of Multi-Factor Authentication, simply [http://go.middlebury.edu/getmfa submit the request here] to let ITS know that you would like Multi-Factor Authentication enabled for your account. You will receive a followup email containing setup instructions.<br/> &nbsp;
[[Category:Public Search]]
+
 
[[Category:MFA]]
+
&nbsp;
[[Category:Security]]
+
 
 +
== Email Apps and Multi-Factor Authentication ==
 +
 
 +
Please note that not all email apps support multi-factor authentication (MFA).&nbsp; Additionally, the use of '''app passwords''' is no longer supported.
 +
 
 +
==== Email Apps that have been '''tested and confirmed to support MFA''' ====
 +
 
 +
*Outlook Web App (Webmail)
 +
*Outlook.com (Part of Office 365)
 +
*Outlook for Mac 2016
 +
*Outlook for Windows 2016
 +
*Outlook for iOS
 +
*Outlook for Android
 +
*Apple's Mail app (with MacOS Mojave only)
 +
*Apple's Mail app for iOS (iOS 11 or newer)
 +
*9Folders Nine v4 (Android App)
 +
 
 +
==== Email Apps that '''should support MFA''', but have not been tested ====
 +
 
 +
*Outlook for Mac 2019
 +
*Outlook for Windows 2019
 +
 
 +
&nbsp;
 +
 
 +
==== Emails Apps that '''do not support MFA''' ====
 +
 
 +
*Spark email
 +
*Apple's Mail app (all versions of MacOS 10.13 and earlier)
 +
*Any client that requires the use of the IMAP such as Thunderbird
 +
*Any client that requires the use of POP such as GMail
 +
 
 +
The use of '''app passwords''' with these email apps in conjunction with MFA is '''no longer supported'''.<br/> <br/> &nbsp;
 +
 
 +
 
 +
== Common issues and solutions ==
 +
 
 +
Email clients on mobile devices and computers may stop receiving incoming mail until MFA enrollment is completed. Should this occur, please visit Middlebury’s&nbsp;[http://go.middlebury.edu/webmail Webmail] to complete your MFA setup and access your Middlebury email. You may need to remove then re-add your account to your email client after completing your MFA setup. For mobile devices, Middlebury ITS recommends that you use the [https://products.office.com/en-us/outlook-mobile-for-android-and-ios Outlook mobile app], particularly on Android OS.
 +
 
 +
&nbsp;
 +
 
 +
[[Category:Helpdesk Documentation]] [[Category:Public Search]] [[Category:MFA]] [[Category:Security]]

Latest revision as of 09:07, 18 July 2019

How do I prepare for Multi-Factor Authentication?

The following tips will help ensure that your Multi-Factor Authentication setup goes smoothly.

Tip #1: Install the Microsoft Authenticator app on your smartphone

Visit our Microsoft Authenticator app wiki page for setup instructions.
 

Tip #2: Install the Microsoft Outlook app on your mobile device(s)

Consider installing the official Microsoft Outlook app on your smartphone and tablet. The Outlook mobile app includes built-in support for Multi-Factor Authentication. It also provides remote access to Middlebury’s directory, which is particularly handy when you are on the road and need to look up someone’s contact information.


 

Can I use Multi-Factor Authentication without a Smartphone?

YES! You can still use Multi-Factor Authentication even without a smartphone. If you have a cell phone, you can opt to receive texts (no need to reply - just read the codes). If you cannot receive texts, you can opt to receive a voice call (on your cell phone or landline). If none of these options apply, please contact Middlebury Information Security for help getting setup.
 

How do I sign up for Multi-Factor Authentication?

If you are interested in taking advantage of Multi-Factor Authentication, simply submit the request here to let ITS know that you would like Multi-Factor Authentication enabled for your account. You will receive a followup email containing setup instructions.
 

 

Email Apps and Multi-Factor Authentication

Please note that not all email apps support multi-factor authentication (MFA).  Additionally, the use of app passwords is no longer supported.

Email Apps that have been tested and confirmed to support MFA

  • Outlook Web App (Webmail)
  • Outlook.com (Part of Office 365)
  • Outlook for Mac 2016
  • Outlook for Windows 2016
  • Outlook for iOS
  • Outlook for Android
  • Apple's Mail app (with MacOS Mojave only)
  • Apple's Mail app for iOS (iOS 11 or newer)
  • 9Folders Nine v4 (Android App)

Email Apps that should support MFA, but have not been tested

  • Outlook for Mac 2019
  • Outlook for Windows 2019

 

Emails Apps that do not support MFA

  • Spark email
  • Apple's Mail app (all versions of MacOS 10.13 and earlier)
  • Any client that requires the use of the IMAP such as Thunderbird
  • Any client that requires the use of POP such as GMail

The use of app passwords with these email apps in conjunction with MFA is no longer supported.

 


Common issues and solutions

Email clients on mobile devices and computers may stop receiving incoming mail until MFA enrollment is completed. Should this occur, please visit Middlebury’s Webmail to complete your MFA setup and access your Middlebury email. You may need to remove then re-add your account to your email client after completing your MFA setup. For mobile devices, Middlebury ITS recommends that you use the Outlook mobile app, particularly on Android OS.

 

Powered by MediaWiki