Middlebury

Difference between revisions of "NExpress Too Long reports"

(New page: Inn-Reach Reports Mode – Accountability rests with borrowing institution – copy and paste item details in to email message and contact owning/borrowing library to resolve – see NExpr...)
 
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Inn-Reach Reports Mode – Accountability rests with borrowing institution – copy and paste item details in to email message and contact owning/borrowing library to resolve – see NExpress web pages
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*Paged too long – minimum days: 3 – items requested; owning library has not responded (item never paged at owning library); page asap and process rush for NExpress
 
*Returned too long – minimum days: 8 – Patron returned item; not yet received (checked in) by the owning library;
 
*Requested too long – minimum days: 4 – item requested; owning library has not responded
 
*In transit too long – minimum days: 8 – Owning library checked it out to the patron’s library; not yet received (checked-in) at the patron’s library
 
*Received too long – minimum days: 14 – Received (checked-in) at patron’s library; not picked up by patron; still on the hold shelf
 
*Overdue reports
 
*Clear NExpress items on holdshelf – Run report in the Clear Holds Mode (not Inn-Reach Mode); bullet “show INN-Reach Hold Shelf; bullet location; select mmc (Davis Family Library circ desk); print list; remove items (physically) from hold shelf; scan barcode in Inn-Reach Mode Return Item Button
 
*Follow up with Returnables staff at member libraries
 
*Too long reports from Retrineables staff at partner libraries - troubleshoot; follow-up with borrowers; search hold shelf and stacks as needed
 
*Copy Lib Circ mailbox on all NExpress correspondence with Midd borrowers and pertner libraries
 
 
 
[[Category:Circulation procedures]]
 

Latest revision as of 13:53, 19 April 2017

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