Middlebury

Difference between revisions of "New Employee"

(Telephones and Voice Mail: updated content to reflect new phone system)
(Added Oracle HCM support email address)
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= Library & Information Technology Services (ITS) Guide for New Employees =
 
<br> Last revised 8/8/2018 ('''http://go/newemployee/''')
 
  
== Where To Get Technology Help  ==
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= Information Technology Services (ITS) & Library Guide for New Staff and Faculty =
  
<br>The [http://go.middlebury.edu/helpdesk Technology Helpdesk] in the Davis Family Library is regularly staffed to provide assistance with your computing needs. Staff and faculty can…
+
<br/> Last revised 6/9/2020 ('''[http://go.middlebury.edu/newhire/ http://go.middlebury.edu/newhire/]''')
  
*Use the '''[http://go.middlebury.edu/helpme http://go/helpme/]''' shortcut to submit a request for help online.  These requests route automatically to appropriate staff. You can also visit this site to view the status of your requests and add updates.  ''See instructions for using the GO utility below.''
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&nbsp;
 +
 
 +
&nbsp;
  
*Call our Helpdesk at 802.443.2200 or send e-mail to helpdesk@middlebury.edu.
 
  
*Drop by the walk-in Technology Helpdesk located in Suite 202 on the main level of the Davis Family Library during scheduled [http://www.middlebury.edu/offices/technology/help/technology/hours hours].
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== Where To Get Technology Help ==
  
*Use the '''[http://go.middlebury.edu/helpdesk http://go/helpdesk/]''' shortcut to visit the Technology Helpdesk website featuring frequently-asked questions (FAQs), printing and file storage information, and our on-line computing “How-to” guides.
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<br/> The [http://go.middlebury.edu/helpdesk Technology Helpdesk] in the Davis Family Library is regularly staffed to provide assistance with your computing needs '''M-F from 8:30 am - 8 pm EDT'''. Staff and faculty can…
 +
 
 +
*Use the '''[http://go.middlebury.edu/helpme http://go/helpme/]''' shortcut to submit a request for help online. These requests route automatically to appropriate staff. You can also visit this site to view the status of your requests and add updates. ''See instructions for using the GO utility below.''<br/> &nbsp;
 +
*Get help with Oracle HCM (Human Resources) issues by emailing '''hcm@gmhec.org'''.<br/> &nbsp;
 +
*Get help with Oracle Finance issues by sending an email request to '''support@gmhec.org'''.<br/> &nbsp;
 +
 
 +
*Call our Helpdesk at 802.443.2200, send e-mail to helpdesk@middlebury.edu or connect to us via Zoom using [https://middlebury.zoom.us/j/8024432200?pwd=K2RWTnd0TVhDc0ZtUHZQcXFZUElzdz09 https://middlebury.zoom.us/j/8024432200.]<br/> &nbsp;
 +
*Use the '''[http://go.middlebury.edu/helpdesk http://go/helpdesk/]''' shortcut to visit the Technology Helpdesk website featuring useful resources and frequently-asked questions (FAQs).  
 +
 
 +
&nbsp;
  
*Use the '''[http://go.middlebury.edu/help http://go/help/]''' shortcut to view the Library & Information Technology Services (ITS) Help & Support website offering help with services provided by both departments, including learning opportunities.
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== Use GO Shortcuts For Easy Website Navigation ==
<br>
 
  
== Use GO Shortcuts For Easy Website Navigation  ==
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'''GO''' is a utility that provides a fast way to navigate to many common services on the Middlebury website. To use it, type a '''GO Shortcut''' (such as '''[http://go/helpdesk/ http://go/helpdesk/]''') into your web browser’s Address field, then press Enter (on PCs) or Return (on Macs). You will have immediate access to the pages you want to use. There are hundreds of registered '''GO''' shortcuts; visit '''[http://go/gotionary/ http://go/gotionary/]''' to explore or create your own. Try these:
  
'''GO''' is a utility that provides a fast way to navigate to many common services on the Middlebury website.  To use it, type a '''GO Shortcut''' (such as '''http://go/helpdesk/''') into your web browser’s Address field, then press Enter (on PCs) or Return (on Macs). You will have immediate access to the pages you want to use.  There are hundreds of registered '''GO''' shortcuts; visit '''http://go/gotionary/''' to explore or create your own. Try these:
 
 
{| class="wikitable"
 
{| class="wikitable"
 
|-
 
|-
! '''To view this website''' !! '''Type this when ON-campus''' !! '''Type this when OFF-campus'''
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! '''To view this website'''
 +
! '''Type this when ON-campus'''
 +
! '''Type this when OFF-campus'''
 +
|-
 +
| College Directory
 +
| [http://go/dir/ http://go/dir/] (or '''go/dir/''')
 +
| [http://go.middlebury.edu/dir http://go.middlebury.edu/dir]
 
|-
 
|-
| College Directory|| http://go/dir/ (or '''go/dir/''')|| http://go.middlebury.edu/dir
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| Fitness Center Hours
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| [http://go/fitnessctr/ http://go/fitnessctr/] (or '''go/fitnessctr/''')
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| [http://go.middlebury.edu/finessctr http://go.middlebury.edu/finessctr]
 
|-
 
|-
| Fitness Center Hours || http://go/fitnessctr/ (or '''go/fitnessctr/''') || http://go.middlebury.edu/finessctr
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| Middlebury College Staff Council
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| [http://go/mcsc/ http://go/mcsc/] (or '''go/mcsc/''')
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| [http://go.middlebury.edu/mcsc http://go.middlebury.edu/mcsc]
 
|-
 
|-
| Middlebury College Staff Council || http://go/mcsc/ (or '''go/mcsc/''') || http://go.middlebury.edu/mcsc
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| Get Office 365 for Home Use
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| [http://go.middlebury.edu/office4home http://go/office4home]/ (or '''go/office4home/''')
 +
| [http://go.middlebury.edu/office4home http://go.middlebury.edu/office4home]
 
|}
 
|}
<br>
 
  
== Learning Opportunities ==
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&nbsp;
There are a number of ways staff and faculty may acquire or improve their library and information technology skills. Opportunities are available for a variety of learning preferences:<br>
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 +
== Learning Opportunities ==
 +
 
 +
There are a number of ways staff and faculty may acquire or improve their information technology skills. Opportunities are available for a variety of learning preferences:
 +
 
 +
*Self-Guided Learning (Be sure to visit [http://go.middlebury.edu/LILinfo '''http://go/LILinfo/'''] for fabulous online, video-based training offered by LinkedIn Learning!)
 +
*In Person Workshops
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*1-on-1 Assistance
  
* Self-Guided Learning (Be sure to visit '''http://go/lyndainfo/''' for fabulous online video-based training!)
 
* In Person Workshops
 
* 1-on-1 Assistance <br>
 
 
For complete details about learning options at Middlebury, please visit [http://go.middlebury.edu/learn '''http://go/learn/'''].
 
For complete details about learning options at Middlebury, please visit [http://go.middlebury.edu/learn '''http://go/learn/'''].
  
<br>
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&nbsp;
  
== Computing Tips And Recommendations ==
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== Computing Tips And Recommendations ==
  
*Sign up for [http://go.middlebury.edu/mfa multi-factor authentication] to add an important extra layer of protection to your Middlebury account.  Visit '''[http://go.middlebury.edu/mfa http://go/mfa/]''' to learn more.
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*Save all work-related documents in your cloud storage on OneDrive or Google, or in shared departmental folders on the College's Middfiles server. These are secure storage options that are accessible from any networked computer on campus and from off campus using any Internet Service Provider (ISP). Refer to the ''Store and Retrieve Documents'' sections to learn more.  
*Save all work-related documents in your cloud storage on OneDrive or Google, or in shared departmental folders on the College's Middfiles server. These are secure storage options that are accessible from any networked computer on campus and from off campus using any Internet Service Provider (ISP). Refer to the ''Store and Retrieve Documents'' sections to learn more.  
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*Save your work at least every 5-10 minutes; it is better to lose only a few minutes of work than the entire document.&nbsp;&nbsp; Cloud storage (OneDrive and Google) can provide automatic saving so you should be sure you understand how saving works for each type of storage you use.  
*Save your work at least every 5-10 minutes; it is better to lose only a few minutes of work than the entire document.&nbsp;&nbsp; Cloud storage (OneDrive and Google) can provide automatic saving so you should be sure you understand how saving works for each type of storage you use.
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*Visit '''[http://go.middlebury.edu/infosec http://go/infosec/]''' for resources about how to keep your computer safe and secure.  
*Visit '''[http://go.middlebury.edu/infosec http://go/infosec/]''' for resources about how to keep your computer safe and secure, including training videos available at [http://go.middlebury.edu/infoseced '''http://go/infoseced/'''].
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*Protect your computer by keeping it up to date. Install critical operating system and browser updates as soon as they are available.  
*Protect your computer by keeping it up to date. Install critical operating system and browser updates as soon as they are available.
 
  
<br>
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&nbsp;
  
== Public Computing Facilities ==
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== Public Computing Facilities ==
  
If you do not have access to a computer for your job you can use any computing lab on campus. The locations (which are not available during scheduled classes) are listed below; hours vary and are posted on the lab doors and on the web.&nbsp; A wide variety of software is available on our public computers but offerings differ depending on the location. Scanners in selected labs are available for your use.&nbsp; Visit '''[http://go.middlebury.edu/labs http://go/labs/]''' to help you determine which location meets your needs.<br>
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If you do not have access to a computer for your job you can use any computing lab on campus. The locations (which are not available during scheduled classes) are listed below; hours vary and are posted on the lab doors and on the web.&nbsp; A wide variety of software is available on our public computers but offerings differ depending on the location. Scanners in selected labs are available for your use.&nbsp; Visit '''[http://go.middlebury.edu/labs http://go/labs/]''' to help you determine which location meets your needs.
  
 
IMPORTANT&nbsp;NOTE:&nbsp;&nbsp;Lab protection software deletes <u>all </u>non-essential files from the hard drives of the computers in our public labs!&nbsp; If you save your files to the local hard drive in a public lab, be sure to copy them to an appropriate storage location before you finish your computing session.
 
IMPORTANT&nbsp;NOTE:&nbsp;&nbsp;Lab protection software deletes <u>all </u>non-essential files from the hard drives of the computers in our public labs!&nbsp; If you save your files to the local hard drive in a public lab, be sure to copy them to an appropriate storage location before you finish your computing session.
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| '''Apple Computers'''
 
| '''Apple Computers'''
 
|-
 
|-
|
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|  
'''McCardell Bicentennial Hall''', Rooms 116, 117 and 161 and various public computers<br>'''Davis Family Library''', Room 140 and various study carrels<br>'''Munroe Hall''', Room 214<br>'''Sunderland Language Center''', Rooms 122 and 202
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'''Davis Family Library''', Room 140 and various study carrels<br/> '''McCardell Bicentennial Hall''', Rooms 116, 117 and 161 and various public computers<br/> '''Sunderland Language Center''', Room 122
  
|
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|  
'''Davis Family Library''', Room 220 (Wilson Media Lab) and various study carrels<br>'''Axinn Center''', Room 105<br> '''Johnson Memorial Building''', Room 206
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'''Axinn Center''', Room 105<br/> '''Davis Family Library''', Room 220 (Wilson Media Lab) and various study carrels<br/> '''Johnson Memorial Building''', Room 206<br/> '''Sunderland Language Center''', Room 202
  
 
|}
 
|}
  
== What You Can Do On The Network ==
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&nbsp;
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== What You Can Do On The Network ==
 +
 
 +
<br/> All office and public computers are on the network. On them you can:
  
<br>All office and public computers are on the network. On them you can:
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=== Use E-mail ===
  
=== Set Your BannerWeb PIN  ===
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All College employees have an Exchange account with e-mail, address book, calendar, and task list features. We support and recommend access to this account using Outlook 365 for both Mac and PC, and WebMail (aka OWA).<br/> <br/> All employees may access their mail using a web browser on- or off-campus using the WebMail link located at the top left of most Middlebury College web pages.&nbsp; Visit [http://go.middlebury.edu/webmailqr '''http://go/webmailhelp/'''] to learn how to use Webmail, access FAQs, and more.
  
Visit '''[http://go.middlebury.edu/bw http://go/bw/]''' and provide your 8-digit College ID number and your birthdate in MMDDYY format to log in the first time. You will be required to set a new 6-digit BannerWeb PIN and set up your Security Question. BannerWeb is the only product on campus that requires a numeric code to identify legitimate users.  BannerWeb is most commonly used by employees to enter time worked and access other job-related details, such as pay stubs, W-2s, and benefit information.<br>
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There are a variety of online video-based courses available to help you learn about these e-mail programs; visit '''[http://go.middlebury.edu/LILinfo http://go/LILinfo/]''' to learn how to use Middlebury's LinkedIn Learning resource.
  
=== Find Your Middlebury College Username And Set Your Passwords  ===
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=== Connect To Our Wireless Network ===
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Select the '''MiddleburyCollege''' wireless network, then connect with your Middlebury email address and password. Traffic is fast, as well as encrypted for increased security. Visit [http://go.middlebury.edu/wireless '''http://go/wireless/'''] for detailed connection information.
  
Visit '''[http://go.middlebury.edu/activate http://go/activate/]''' then provide your 8-digit College ID number and your BannerWeb PIN to identify yourself.&nbsp; Follow the on-screen instructions to learn your username and set a password used to access these Middlebury services: your e-mail account, our wireless network (MiddleburyCollege), and file storage on OneDrive, Google, and the College's Middfiles server. Your e-mail address is in the format  '''username@middlebury.edu'''.
 
<br>
 
<br>
 
 
=== Store and Retrieve Documents on Cloud Storage (OneDrive and Google) ===
 
=== Store and Retrieve Documents on Cloud Storage (OneDrive and Google) ===
All staff have file storage available on the cloud through both Microsoft OneDrive and Google Drive, accessed using their Middlebury College email account and password.  Both cloud storage options are accessible from off campus without the need for VPN software.  Many College departments utilize OneDrive as it is integrated with Microsoft products, including Outlook, Word, Excel, and PowerPoint.
 
<br><br>
 
Refer to the following instructions to learn specifics about set up and use:
 
<br>
 
==== [http://go.middlebury.edu/onedrivehelp Using Microsoft's OneDrive] (http://go/onedrivehelp/)====
 
==== [http://go.middlebury.edu/gdrivehelp Using Google Drive] (http://go/gdrivehelp/) ====
 
<br>
 
<br>
 
  
=== Store and Retrieve Documents on the Middfiles File Server ===
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All staff have file storage available on the cloud through both Microsoft OneDrive and Google Drive, accessed using their Middlebury College email address and password. Both cloud storage options are accessible from off campus without the need for VPN software. Many College departments utilize OneDrive as it is integrated with Microsoft products, including Outlook, Word, Excel, and PowerPoint.<br/> <br/> Refer to the following instructions to learn specifics about set up and use:
 +
 
 +
==== [http://go.middlebury.edu/onedrivehelp Using Microsoft's OneDrive] ([http://go/onedrivehelp/ http://go/onedrivehelp/]) ====
 +
 
 +
==== [http://go.middlebury.edu/gdrivehelp Using Google Drive] ([http://go/gdrivehelp/ http://go/gdrivehelp/]) ====
 +
 
 +
&nbsp;
 +
 
 +
=== Store and Retrieve Documents on the Middfiles File Server ===
  
 
The following Middfiles storage folders are of most interest to staff and faculty:
 
The following Middfiles storage folders are of most interest to staff and faculty:
*The '''orgs''' folder stores files that are shared by members of a department or group.
 
*The '''classes''' folder stores files for academic coursework.
 
  
<br>
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*The '''orgs''' folder stores files that are shared by members of a department or group.
==== Connect to Middfiles using a Macintosh: ====
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*The '''classes''' folder stores files for academic coursework.
 +
 
 +
==== Connect to Middfiles using a Macintosh: ====
 +
 
 +
1. Click on the '''Go '''menu in the Finder, then select '''Connect to Server'''.<br/> 2. In the Server Address field, type the following:
  
1. Click on the '''Go '''menu in the Finder, then select '''Connect to Server'''.<br>
 
2. In the Server Address field, type the following: <br>
 
 
  '''cifs://middcloud.middlebury.edu/middfiles'''
 
  '''cifs://middcloud.middlebury.edu/middfiles'''
3. Click '''Connect'''. Provide your username and the password you set using the Activate utility to connect.
 
  
==== Connect to Middfiles using a PC: ====
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3. Click '''Connect''' as needed.
 +
 
 +
4. Provide your Middlebury username and account password when prompted, then click '''Connect'''.
 +
 
 +
==== Connect to Middfiles using a PC: ====
  
Double-click the '''Computer '''(or '''My&nbsp;Computer''') desktop icon. If these icons are not present, press the Windows key + E to open Windows Explorer.&nbsp; Look in the ''This PC'' section for mappings (connections) to '''middfiles''' in the window that opens. <br>
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Press the Windows key + E to open File Explorer, or click the folder icon on the Toolbar.&nbsp; Expand ''This PC'' if necessary to view mappings (connections) to Middfiles (N:).&nbsp; Click the '''Middfiles (N:) '''entry to view its contents.
  
 
==== Middfiles Use ====
 
==== Middfiles Use ====
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Instructions are available explaining how to store and retrieve files on Middlebury servers:
 
Instructions are available explaining how to store and retrieve files on Middlebury servers:
  
*Visit '''[http://go.middlebury.edu/fileserverinfo http://go/fileserverinfo/]''' for complete details.
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*Visit '''[http://go.middlebury.edu/fileserverinfo http://go/fileserverinfo/]''' for complete details.  
*You can access middfiles folders when you are off campus but a VPN connection is needed. Refer to '''[http://go.middlebury.edu/offcampus http://go/offcampus/]''' for more information.
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*You can access middfiles folders when you are off campus but a VPN connection is needed. Refer to '''[http://go.middlebury.edu/offcampus http://go/offcampus/]''' for more information.  
<br>
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 +
&nbsp;
  
=== Connect To A Networked Printer ===
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=== Connect To A Networked Printer ===
  
 
Networked computers in our '''public computing labs''' are connected to at least one networked printer.&nbsp; The Print dialog box will display the names of any installed printers that are available for your use.
 
Networked computers in our '''public computing labs''' are connected to at least one networked printer.&nbsp; The Print dialog box will display the names of any installed printers that are available for your use.
  
 
To install printers on your '''college-owned computer''' you will need to obtain their exact network print queue names. Look for a sticker on the printer showing this information, then follow these instructions for your computer's operating system:
 
To install printers on your '''college-owned computer''' you will need to obtain their exact network print queue names. Look for a sticker on the printer showing this information, then follow these instructions for your computer's operating system:
* [[Connect To Network Printers - Mac OS X|'''Mac OS (http://go/print?mac/)''']]
 
* [[Connect To Network Printers - Windows|'''Windows (http://go/print?win/)''']]
 
  
<br>
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*[[Connect_To_Network_Printers_-_Mac_OS_X|'''Mac OS (http://go/print?mac/)''']]
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*[[Connect_To_Network_Printers_-_Windows|'''Windows (http://go/print?win/)''']]
 +
 
 +
&nbsp;
  
=== Connect To The World Wide Web Using A Web Browser  ===
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=== Use BannerWeb to Access Job-Related Information ===
  
'''On a Macintosh:&nbsp;'''The Safari and Firefox web browsers are installed on college-owned computers.<br><br>'''On a PC:'''&nbsp;The Firefox, Edge, and Internet Explorer 11 web browsers are installed on college-owned computers.
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Visit '''[http://go.middlebury.edu/bw http://go/bw/]''' and provide your account name (in ''username@middlebury.edu'' format) and password to log in. BannerWeb is most commonly used by employees to enter time worked and access other job-related details, such as pay stubs, W-2s, and benefit information.
  
Middlebury’s web site [http://www.middlebury.edu '''http://www.middlebury.edu/'''] and our customizable portal [http://m.middlebury.edu '''http://m.middlebury.edu'''] provide numerous links to campus information, publications, and events, as well as to library and research resources. You can also:
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&nbsp;
 +
 
 +
=== Connect To The World Wide Web Using A Web Browser ===
  
*Use the [http://go.middlebury.edu/usego '''GO'''] utility to navigate the Middlebury website. &nbsp;&nbsp; <br>
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'''On a Macintosh:&nbsp;'''The Safari and Firefox web browsers are installed on college-owned computers.<br/> <br/> '''On a PC:'''&nbsp;The Firefox and Edge web browsers are installed on college-owned computers.
*Use handy links to Webmail, BannerWeb, and the Portal located at top left of most Middlebury College web pages, as well as the '''Quick Links '''located on the bottom edge.<br>
 
<br>
 
  
=== Connect To Our Wireless Network  ===
+
Middlebury’s web site [http://www.middlebury.edu '''http://www.middlebury.edu/'''] and our customizable portal [http://m.middlebury.edu '''http://m.middlebury.edu'''] provide numerous links to campus information, publications, and events, as well as to library and research resources. You can also:
Select the '''MiddleburyCollege''' wireless network, then connect with the username & password you set via the [http://go.middlebury.edu/activate/ Activate utility].  Traffic is fast, as well as encrypted for increased security.  Visit [http://go.middlebury.edu/wireless '''http://go/wireless/'''] for detailed connection information.
 
  
<br>
+
*Use the [http://go.middlebury.edu/usego '''GO'''] utility to navigate the Middlebury website. &nbsp;&nbsp;
 +
*Use handy links to Webmail, BannerWeb, and Oracle Cloud, located at top left of most Middlebury College web pages, as well as the '''Quick Links '''located on the bottom edge.
  
=== Use E-mail  ===
+
&nbsp;
  
All College employees have an Exchange account with e-mail, address book, calendar, and task list features.  We support and recommend access to this account using Outlook 2016 for both Mac and PC, and WebMail (aka OWA).  '''We strongly encourage you to sign up for [http://go.middlebury.edu/mfa multi-factor authentication]''' which adds an important extra layer of protection to your Middlebury account.  Visit '''[http://go.middlebury.edu/mfa http://go/mfa/]''' to learn more. <br>
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=== Use Zoom Video Conferencing ===
  
All employees may access their mail using a web browser on- or off-campus using the WebMail link located at the top left of most Middlebury College web pages.&nbsp; Visit [http://go.middlebury.edu/webmailqr '''http://go/webmailhelp/'''] to learn how to use Webmail, access FAQs, and more.<br>
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All College employees have access to Zoom for their video-conferencing needs. Visit [http://go.middlebury.edu/zoomhelp '''http://go/zoomhelp/'''] to learn how to get started with this intuitive yet powerful tool.
  
There are a variety of online video-based courses available to help you learn about these e-mail programs; visit '''[http://go.middlebury.edu/lyndainfo http://go/lyndainfo/]''' to learn how to use Middlebury's lynda.com membership.<br><br>
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&nbsp;
  
=== Use Zoom Video Conferencing ===
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== Telephones and Voice Mail ==
All College employees have access to Zoom for their video-conferencing needs.  Visit [http://go.middlebury.edu/zoomhelp '''http://go/zoomhelp/'''] to learn how to create your account and get started with this intuitive yet powerful tool.
 
  
<br>
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For details about Middlebury College's telephone and voice mail system -- both its hardware and software -- visit [http://go.middlebury.edu/phone '''http://go/phone/'''].
==Telephones and Voice Mail ==
 
For details about Middlebury College's telephone and voice mail system -- both its hardware and software -- visit [http://go.middlebury.edu/phone '''http://go/phone/'''].<br>
 
  
 
Quick Reference cards and usage instructions can be found at [http://go.middlebury.edu/phonehelp '''http://go/phonehelp/'''].
 
Quick Reference cards and usage instructions can be found at [http://go.middlebury.edu/phonehelp '''http://go/phonehelp/'''].
  
== Library Services ==
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&nbsp;
 +
 
 +
== Library Services ==
  
 
All employees may make full use of Middlebury library services and collections.
 
All employees may make full use of Middlebury library services and collections.
*'''Your College ID card doubles as your library card'''.
+
 
*Spouses & dependents of benefits-eligible employees can get borrowing privileges too. See [http://go.middlebury.edu/middborrowing '''http://go/middborrowing/'''].
+
*'''Your College ID card doubles as your library card'''.  
*To view the library homepage, visit [http://go.middlebury.edu/library '''http://go/library/''']; for hours, see [http://go.middlebury.edu/hours '''http://go/hours/'''].<br>
+
*Spouses & dependents of benefits-eligible employees can get borrowing privileges too. See [http://go.middlebury.edu/middborrowing '''http://go/middborrowing/'''].  
 +
*To view the library homepage, visit [http://go.middlebury.edu/library '''http://go/library/''']; for hours, see [http://go.middlebury.edu/hours '''http://go/hours/'''].  
 +
 
 
&nbsp;
 
&nbsp;
  
== Library Branches: ==
+
=== Library Branches: ===
  
{| cellspacing="1" cellpadding="1" border="1" style="width: 586px; height: 86px;"
+
{| style="width: 586px;  height: 86px" cellspacing="1" cellpadding="1" border="1"
 
|-
 
|-
 
| '''Davis Family Library '''(main library)
 
| '''Davis Family Library '''(main library)
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| McCardell Bicentennial Hall (enter on 2nd floor)
 
| McCardell Bicentennial Hall (enter on 2nd floor)
 
|}
 
|}
<br>
 
  
== Materials You Can Borrow ==
+
&nbsp;
 +
 
 +
=== Materials You Can Borrow ===
  
 
Middlebury College’s libraries provide materials on loan to support the academic, professional, and personal interests of the entire community.
 
Middlebury College’s libraries provide materials on loan to support the academic, professional, and personal interests of the entire community.
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'''Materials and Equipment'''
 
'''Materials and Equipment'''
  
* Books or other printed circulating items (some items are restricted to in-house use only).
+
*Books or other printed circulating items (some items are restricted to in-house use only).  
  
* E-books and Audiobooks (See '''[http://go.middlebury.edu/ebooks http://go/ebooks/]'''.)
+
*E-books and Audiobooks (See '''[http://go.middlebury.edu/ebooks http://go/ebooks/]'''.)  
  
* Videos/DVDs from the Browsing Collection
+
*Videos/DVDs from the Browsing Collection  
  
* Restricted Videos/DVDs (behind the Circulation Desk, in-house use only)
+
*Restricted Videos/DVDs (behind the Circulation Desk, in-house use only)  
  
* Recordings (Music CDs)
+
*Recordings (Music CDs)  
  
* Musical Scores (Sheet Music)
+
*Musical Scores (Sheet Music)  
  
* Laptops, iPads, Cameras, Camcorders, Projectors, and much more! (See [http://go.middlebury.edu/equipment '''http://go/equipment/'''] for a longer list and info on how to book these.)
+
*Laptops, iPads, Cameras, Camcorders, Projectors, and much more! (See [http://go.middlebury.edu/equipment '''http://go/equipment/'''] for a longer list and info on how to book these.)  
<br>
 
'''To look up these materials''', '''check MIDCAT''' (the library catalog) from the library homepage or use [http://go.middlebury.edu/midcat '''http://go/midcat/'''].
 
<br><br>
 
'''For loan periods''', see [http://go.middlebury.edu/loanperiods '''http://go/loanperiods/''']. <br>
 
  
== Where to Get Library Help ==
+
<br/> '''To look up these materials''', '''check MIDCAT''' (the library catalog) from the library homepage or use [http://go.middlebury.edu/midcat '''http://go/midcat/'''].<br/> <br/> '''For loan periods''', see [http://go.middlebury.edu/loanperiods '''http://go/loanperiods/'''].
 +
 
 +
&nbsp;
 +
 
 +
=== Where to Get Library Help ===
  
 
For '''research '''help from a librarian, call 802.443.5496 or visit [http://go.middlebury.edu/askus '''http://go/askus/'''] for other options.
 
For '''research '''help from a librarian, call 802.443.5496 or visit [http://go.middlebury.edu/askus '''http://go/askus/'''] for other options.
Line 216: Line 246:
 
'''Have other questions and don't know who to contact?'''&nbsp;
 
'''Have other questions and don't know who to contact?'''&nbsp;
  
*If you are faculty, contact the LIS liaison for your department:&nbsp; [http://go.middlebury.edu/liaisons '''http://go/liaisons/'''].<br>
+
*If you are faculty, contact the LIS liaison for your department:&nbsp; [http://go.middlebury.edu/liaisons '''http://go/liaisons/'''].  
  
*For anyone, if you aren't sure who to ask or if you have an immediate need and are unable to get hold of someone, call the Davis Family Library Circulation Desk at 802.443.5494, during library hours [http://go.middlebury.edu/hours ('''http://go/hours/''')] or the Technology HelpDesk at 802.443.2200.
+
*For anyone, if you aren't sure who to ask or if you have an immediate need and are unable to get hold of someone, call the Davis Family Library Circulation Desk at 802.443.5494, during library hours [http://go.middlebury.edu/hours ('''http://go/hours/''')] or the Technology HelpDesk at 802.443.2200.  
  
== Interlibrary Loan (ILL)  ==
+
&nbsp;
  
Use [http://go.middlebury.edu/ill '''http://go/ill/'''] when a Middlebury item is checked out, missing, or not in MIDCAT, (the library catalog) [http://go.middlebury.edu/midcat '''http://go/midcat/''']. It's easy and relatively fast (average turnaround for ILL is currently 1.31 days for articles, and 9 days for loans).
+
=== Interlibrary Loan (ILL) ===
You can request books, journal and newspaper articles, musical scores, audio-visual materials, sound recordings, loans of microfilm or microfiche from libraries around the world! Loan periods and renewals are set by the lending library. Save time creating requests by searching [http://go.middlebury.edu/Summon '''http://go/Summon/'''] and [http://go.middlebury.edu/worldcat '''http://go/Worldcat/'''] which link directly to ILLiad and auto-complete ILL requests forms.
+
 
 +
Use [http://go.middlebury.edu/ill '''http://go/ill/'''] when a Middlebury item is checked out, missing, or not in MIDCAT, (the library catalog) [http://go.middlebury.edu/midcat '''http://go/midcat/''']. It's easy and relatively fast (average turnaround for ILL is currently 1.31 days for articles, and 9 days for loans). You can request books, journal and newspaper articles, musical scores, audio-visual materials, sound recordings, loans of microfilm or microfiche from libraries around the world! Loan periods and renewals are set by the lending library. Save time creating requests by searching [http://go.middlebury.edu/Summon '''http://go/Summon/'''] and [http://go.middlebury.edu/worldcat '''http://go/Worldcat/'''] which link directly to ILLiad and auto-complete ILL requests forms.
  
 
For more info on '''Interlibrary Loan''', see [http://go.middlebury.edu/ill '''http://go/ill/'''].
 
For more info on '''Interlibrary Loan''', see [http://go.middlebury.edu/ill '''http://go/ill/'''].
  
== Policies ==
+
&nbsp;
 +
 
 +
== Policies ==
 +
 
 
To acquaint yourself with important policies and guidelines, please visit the following:
 
To acquaint yourself with important policies and guidelines, please visit the following:
* Information Technology Services (ITS) -- [http://go.middlebury.edu/policy-computing/ '''http://go/policy-computing/''']
 
* Library -- [http://go.middlebury.edu/handbook?lib '''http://go/handbook?lib/''']
 
  
[[Category:Helpdesk Documentation]]
+
*Information Technology Services (ITS) -- [http://go.middlebury.edu/policy-computing/ '''http://go/policy-computing/''']
[[Category:Public Search]]
+
*Library -- [http://go.middlebury.edu/handbook?lib '''http://go/handbook?lib/''']
 +
 
 +
[[Category:Helpdesk Documentation]] [[Category:Public Search]] [[Category:Guides]]

Revision as of 13:59, 11 June 2020

Information Technology Services (ITS) & Library Guide for New Staff and Faculty


Last revised 6/9/2020 (http://go.middlebury.edu/newhire/)

 

 


Where To Get Technology Help


The Technology Helpdesk in the Davis Family Library is regularly staffed to provide assistance with your computing needs M-F from 8:30 am - 8 pm EDT. Staff and faculty can…

  • Use the http://go/helpme/ shortcut to submit a request for help online. These requests route automatically to appropriate staff. You can also visit this site to view the status of your requests and add updates. See instructions for using the GO utility below.
     
  • Get help with Oracle HCM (Human Resources) issues by emailing hcm@gmhec.org.
     
  • Get help with Oracle Finance issues by sending an email request to support@gmhec.org.
     

 

Use GO Shortcuts For Easy Website Navigation

GO is a utility that provides a fast way to navigate to many common services on the Middlebury website. To use it, type a GO Shortcut (such as http://go/helpdesk/) into your web browser’s Address field, then press Enter (on PCs) or Return (on Macs). You will have immediate access to the pages you want to use. There are hundreds of registered GO shortcuts; visit http://go/gotionary/ to explore or create your own. Try these:

To view this website Type this when ON-campus Type this when OFF-campus
College Directory http://go/dir/ (or go/dir/) http://go.middlebury.edu/dir
Fitness Center Hours http://go/fitnessctr/ (or go/fitnessctr/) http://go.middlebury.edu/finessctr
Middlebury College Staff Council http://go/mcsc/ (or go/mcsc/) http://go.middlebury.edu/mcsc
Get Office 365 for Home Use http://go/office4home/ (or go/office4home/) http://go.middlebury.edu/office4home

 

Learning Opportunities

There are a number of ways staff and faculty may acquire or improve their information technology skills. Opportunities are available for a variety of learning preferences:

  • Self-Guided Learning (Be sure to visit http://go/LILinfo/ for fabulous online, video-based training offered by LinkedIn Learning!)
  • In Person Workshops
  • 1-on-1 Assistance

For complete details about learning options at Middlebury, please visit http://go/learn/.

 

Computing Tips And Recommendations

  • Save all work-related documents in your cloud storage on OneDrive or Google, or in shared departmental folders on the College's Middfiles server. These are secure storage options that are accessible from any networked computer on campus and from off campus using any Internet Service Provider (ISP). Refer to the Store and Retrieve Documents sections to learn more.
  • Save your work at least every 5-10 minutes; it is better to lose only a few minutes of work than the entire document.   Cloud storage (OneDrive and Google) can provide automatic saving so you should be sure you understand how saving works for each type of storage you use.
  • Visit http://go/infosec/ for resources about how to keep your computer safe and secure.
  • Protect your computer by keeping it up to date. Install critical operating system and browser updates as soon as they are available.

 

Public Computing Facilities

If you do not have access to a computer for your job you can use any computing lab on campus. The locations (which are not available during scheduled classes) are listed below; hours vary and are posted on the lab doors and on the web.  A wide variety of software is available on our public computers but offerings differ depending on the location. Scanners in selected labs are available for your use.  Visit http://go/labs/ to help you determine which location meets your needs.

IMPORTANT NOTE:  Lab protection software deletes all non-essential files from the hard drives of the computers in our public labs!  If you save your files to the local hard drive in a public lab, be sure to copy them to an appropriate storage location before you finish your computing session.

Windows Computers Apple Computers

Davis Family Library, Room 140 and various study carrels
McCardell Bicentennial Hall, Rooms 116, 117 and 161 and various public computers
Sunderland Language Center, Room 122

Axinn Center, Room 105
Davis Family Library, Room 220 (Wilson Media Lab) and various study carrels
Johnson Memorial Building, Room 206
Sunderland Language Center, Room 202

 

What You Can Do On The Network


All office and public computers are on the network. On them you can:

Use E-mail

All College employees have an Exchange account with e-mail, address book, calendar, and task list features. We support and recommend access to this account using Outlook 365 for both Mac and PC, and WebMail (aka OWA).

All employees may access their mail using a web browser on- or off-campus using the WebMail link located at the top left of most Middlebury College web pages.  Visit http://go/webmailhelp/ to learn how to use Webmail, access FAQs, and more.

There are a variety of online video-based courses available to help you learn about these e-mail programs; visit http://go/LILinfo/ to learn how to use Middlebury's LinkedIn Learning resource.

Connect To Our Wireless Network

Select the MiddleburyCollege wireless network, then connect with your Middlebury email address and password. Traffic is fast, as well as encrypted for increased security. Visit http://go/wireless/ for detailed connection information.

Store and Retrieve Documents on Cloud Storage (OneDrive and Google)

All staff have file storage available on the cloud through both Microsoft OneDrive and Google Drive, accessed using their Middlebury College email address and password. Both cloud storage options are accessible from off campus without the need for VPN software. Many College departments utilize OneDrive as it is integrated with Microsoft products, including Outlook, Word, Excel, and PowerPoint.

Refer to the following instructions to learn specifics about set up and use:

Using Microsoft's OneDrive (http://go/onedrivehelp/)

Using Google Drive (http://go/gdrivehelp/)

 

Store and Retrieve Documents on the Middfiles File Server

The following Middfiles storage folders are of most interest to staff and faculty:

  • The orgs folder stores files that are shared by members of a department or group.
  • The classes folder stores files for academic coursework.

Connect to Middfiles using a Macintosh:

1. Click on the Go menu in the Finder, then select Connect to Server.
2. In the Server Address field, type the following:

cifs://middcloud.middlebury.edu/middfiles

3. Click Connect as needed.

4. Provide your Middlebury username and account password when prompted, then click Connect.

Connect to Middfiles using a PC:

Press the Windows key + E to open File Explorer, or click the folder icon on the Toolbar.  Expand This PC if necessary to view mappings (connections) to Middfiles (N:).  Click the Middfiles (N:) entry to view its contents.

Middfiles Use

Instructions are available explaining how to store and retrieve files on Middlebury servers:

 

Connect To A Networked Printer

Networked computers in our public computing labs are connected to at least one networked printer.  The Print dialog box will display the names of any installed printers that are available for your use.

To install printers on your college-owned computer you will need to obtain their exact network print queue names. Look for a sticker on the printer showing this information, then follow these instructions for your computer's operating system:

 

Use BannerWeb to Access Job-Related Information

Visit http://go/bw/ and provide your account name (in username@middlebury.edu format) and password to log in. BannerWeb is most commonly used by employees to enter time worked and access other job-related details, such as pay stubs, W-2s, and benefit information.

 

Connect To The World Wide Web Using A Web Browser

On a Macintosh: The Safari and Firefox web browsers are installed on college-owned computers.

On a PC: The Firefox and Edge web browsers are installed on college-owned computers.

Middlebury’s web site http://www.middlebury.edu/ and our customizable portal http://m.middlebury.edu provide numerous links to campus information, publications, and events, as well as to library and research resources. You can also:

  • Use the GO utility to navigate the Middlebury website.   
  • Use handy links to Webmail, BannerWeb, and Oracle Cloud, located at top left of most Middlebury College web pages, as well as the Quick Links located on the bottom edge.

 

Use Zoom Video Conferencing

All College employees have access to Zoom for their video-conferencing needs. Visit http://go/zoomhelp/ to learn how to get started with this intuitive yet powerful tool.

 

Telephones and Voice Mail

For details about Middlebury College's telephone and voice mail system -- both its hardware and software -- visit http://go/phone/.

Quick Reference cards and usage instructions can be found at http://go/phonehelp/.

 

Library Services

All employees may make full use of Middlebury library services and collections.

 

Library Branches:

Davis Family Library (main library) 110 Storrs Avenue
Armstrong Library (science) McCardell Bicentennial Hall (enter on 2nd floor)

 

Materials You Can Borrow

Middlebury College’s libraries provide materials on loan to support the academic, professional, and personal interests of the entire community.

Materials and Equipment

  • Books or other printed circulating items (some items are restricted to in-house use only).
  • Videos/DVDs from the Browsing Collection
  • Restricted Videos/DVDs (behind the Circulation Desk, in-house use only)
  • Recordings (Music CDs)
  • Musical Scores (Sheet Music)
  • Laptops, iPads, Cameras, Camcorders, Projectors, and much more! (See http://go/equipment/ for a longer list and info on how to book these.)


To look up these materials, check MIDCAT (the library catalog) from the library homepage or use http://go/midcat/.

For loan periods, see http://go/loanperiods/.

 

Where to Get Library Help

For research help from a librarian, call 802.443.5496 or visit http://go/askus/ for other options.

For borrowing help (questions about items you have checked out, etc.), call the Davis Family Library Circulation Desk at 802.443.5494 or e-mail Library_circulation@middlebury.edu.

For questions about other services, see our Find Who Can Help You page for contact information for our various departments and services, or visit http://go/lisoffices/.

Have other questions and don't know who to contact? 

  • For anyone, if you aren't sure who to ask or if you have an immediate need and are unable to get hold of someone, call the Davis Family Library Circulation Desk at 802.443.5494, during library hours (http://go/hours/) or the Technology HelpDesk at 802.443.2200.

 

Interlibrary Loan (ILL)

Use http://go/ill/ when a Middlebury item is checked out, missing, or not in MIDCAT, (the library catalog) http://go/midcat/. It's easy and relatively fast (average turnaround for ILL is currently 1.31 days for articles, and 9 days for loans). You can request books, journal and newspaper articles, musical scores, audio-visual materials, sound recordings, loans of microfilm or microfiche from libraries around the world! Loan periods and renewals are set by the lending library. Save time creating requests by searching http://go/Summon/ and http://go/Worldcat/ which link directly to ILLiad and auto-complete ILL requests forms.

For more info on Interlibrary Loan, see http://go/ill/.

 

Policies

To acquaint yourself with important policies and guidelines, please visit the following: