Middlebury

Difference between revisions of "New Employee"

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= New Employee Guide  =
 
  
== Where To Get Computing Help  ==
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= Information Technology Services (ITS) & Library Guide for New Staff and Faculty =
  
<br>The Technology Helpdesk in the Davis Family Library is regularly staffed to provide assistance with your computing needs. For assistance faculty and staff can…
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<br/> Last revised 1/18/2022 ('''[http://go.middlebury.edu/newhire/ http://go.middlebury.edu/newhire/]''')
  
*Call our Helpdesk at 443-2200 or send e-mail to helpdesk@middlebury.edu for assistance Monday through Friday from 8:15 am to 4:00 pm.
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== Getting Help in Middlebury, VT and Monterey, CA ==
  
*Drop by the walk-in Technology Helpdesk located in Suite 202 on the main level of the Davis Family Library.
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Our Technology Helpdesks on both coasts are regularly staffed to provide assistance with your computing needs.&nbsp; Refer to&nbsp;our schedule of&nbsp;[http://go.middlebury.edu/helpdeskhours current hours]&nbsp;as they vary. '''In-person services are currently available but limited.'''  Given the current dynamic times we prefer to provide support remotely via Zoom. There are still many ways to obtain our help!&nbsp; Staff and faculty can…
  
*Use the [http://go.middlebury.edu/helpdesk go/helpdesk] shortcut to view our web site containing alerts and updates, on-line computing “How-to” guides, technology learning opportunities and more.
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*Use the '''[http://go.middlebury.edu/helpme http://go/helpme/]''' shortcut to search for answers or submit a request for help online using our TeamDynamix support system. (''See Use GO Shortcuts section.)&nbsp; ''You can also visit this site to view the status of your requests and add updates.
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*Use the '''[http://go.middlebury.edu/helpdesk http://go/helpdesk/]''' shortcut to visit the Technology Helpdesk website featuring useful resources and frequently-asked questions (FAQs).
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* Connect to us via Zoom using '''[http://go.middlebury.edu/zoom2help http://go/zoom2help/]'''.
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* On the '''Middlebury''' campus, visit Davis Family Library, Rm 202, and ask a question using our walk-up station named “Smarty” or connect your device via Zoom.
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* On the '''Monterey''' campus, individuals can drop by Casa Fuente, Rm 320, Mon-Fri during supported hours.
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* Call us at 802-443-2200 ('''VT'''), (831) 647-6656 ('''CA''').
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* E-mail us at helpdesk@middlebury.edu.
  
<br>
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&nbsp;
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== Where To Get Help with Oracle (Finance & Human Resources) ==
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Oracle is supported by teams at both the Green Mountain Higher Education Consortium (GMHEC) and the Middlebury College Helpdesk.  Issues are now handled through a common ticketing system, TeamDynamix.&nbsp; To speed your inquiries to the proper team, please refer to [http://go.middlebury.edu/oraclehelp '''http://go/oraclehelp/'''] for up-to-date contact details.
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&nbsp;&nbsp;
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== Use GO Shortcuts For Easy Website Navigation ==
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'''GO''' is a utility that provides a fast way to navigate to many common services on the Middlebury website. To use it, type a '''GO Shortcut''' (such as '''[http://go.middlebury.edu/helpdesk http://go/helpdesk/]''') into your web browser’s Address field, then press Enter (on PCs) or Return (on Macs). You will have immediate access to the pages you want to use. There are hundreds of registered '''GO''' shortcuts; visit '''[http://go.middlebury.edu/gotionary http://go/gotionary/]''' to explore or create your own. Try these:
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 +
{| class="wikitable"
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|-
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! '''To view this website'''
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! '''Type this when ON-campus<br/> (or when using VPN)'''
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! '''Type this when OFF-campus'''
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|-
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| College Directory
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| [http://go/dir/ http://go/dir/] (or '''go/dir/''')
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| [http://go.middlebury.edu/dir http://go.middlebury.edu/dir]
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|-
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| Multi-factor Authentication
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| [http://go.middlebury.edu/mfafull http://go/mfafull/] (or '''go/mfafull/''')
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| [http://go.middlebury.edu/mfafull [http://go.middlebury.edu/mfafull]]
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|-
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| Middlebury College Staff Council
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| [http://go/mcsc/ http://go/mcsc/] (or '''go/mcsc/''')
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| [http://go.middlebury.edu/mcsc http://go.middlebury.edu/mcsc]
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|-
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| Get Office 365 for Home Use
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| [http://go.middlebury.edu/office4home http://go/office4home]/ (or '''go/office4home/''')
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| [http://go.middlebury.edu/office4home http://go.middlebury.edu/office4home]
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|}
  
== Using the handy Go Utility  ==
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&nbsp;
  
Navigating Middlebury's website is easy using our GO utility; simply type a GO instruction in the Address field of any web browser, then press the Enter key.&nbsp; For example, type [http://go.middlebury.edu/helpdesk go/helpdesk] then press Enter to view the Helpdesk's web site.&nbsp; (Note: &nbsp; Using GO from off-campus works differently; for this instruction you would need to type [http://go.middlebury.edu/helpdesk go.middlebury.edu/helpdesk].)<br>
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== Your Middlebury Account ==
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In the format of ''[mailto:username@middlebury.edu username@middlebury.edu]'', your Middlebury account provides access to authorized services and resources, such as e-mail, the wireless network, cloud storage on Google and OneDrive, printing, software installations, Oracle, Zoom video conferencing, BannerAdmin, and more.&nbsp; You should protect your account with a strong password and keep it safe, so it is known only to&nbsp;you.
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[http://go.middlebury.edu/mfafull Multi-factor authentication (<span class="caps">MFA</span>)] is required for all Middlebury accounts to protect them and our network from potential&nbsp;compromise.&nbsp;
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&nbsp;
  
To view a list of all the available GO shortcuts, just type [http://go.middlebury.edu go].&nbsp; You can even make your own!&nbsp; Use [http://go.middlebury.edu/goinfo go/goinfo] to learn more.<br>
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== Learning Opportunities ==
  
== Technology Learning Opportunities ==
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There are a number of ways staff and faculty may acquire or improve their information technology skills. Opportunities are available for a variety of learning preferences:
  
<br>There are a number of ways faculty and staff may acquire or improve their technical skills -- send email to helpdesk@middlebury.edu to request further details:&nbsp; <br>
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*Self-Guided Learning (Be sure to visit [http://go.middlebury.edu/LILinfo '''http://go/LILinfo/'''] for fabulous online, video-based training offered by LinkedIn Learning!)
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*Instructor-led Workshops (currently via Zoom)
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*1-on-1 Assistance (currently via Zoom)
  
*The College now offers self-paced online training through [http://www.middlebury.edu/offices/technology/help/learn/lynda lynda.com]'s video-based courses.&nbsp; Visit [http://go.middlebury.edu/lyndainfo go/lyndainfo] to get started. &nbsp; <br>
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For complete details about learning options at Middlebury, please visit [http://go.middlebury.edu/learn '''http://go/learn/'''].
*LIS offers a number of open technology workshops throughout the academic year.&nbsp; Employees are invited to attend free of charge. Use [http://go.middlebury.edu/lisworkshops go/lisworkshops] to view our current list of on-campus workshops and sign up. Group workshops can be arranged by request, time and resources permitting.<br>
 
*Employees may be eligible to attend free or discounted workshops off-site at KnowledgeWave in South Burlington.&nbsp; Use [http://go.middlebury.edu/kwavesched go/kwavesched] to view their current schedule.&nbsp; <br>
 
  
<br>
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&nbsp;
  
== Computing Tips And Recommendations ==
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== Computing Tips And Recommendations ==
  
*Save all documents in folders on the [http://mediawiki.middlebury.edu/wiki/LIS/File_Servers#Connecting_to_File_Servers College's servers]. They are secure, backed up by technical staff, and accessible from any networked computer on campus and from off campus using any Internet Service Provider (ISP). Staff members have personal storage folders located on '''\middfiles\home'''; departmental storage folders are located on '''\middfiles\orgs'''. Folders on '''Middfiles''' can be accessed from off-campus using VPN or using a web browser via NetStorage. Use [http://go.middlebury.edu/offcampus go/offcampus] to learn more.
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*Save all work-related documents in your cloud storage on OneDrive or Google, or in shared departmental folders on the College's Middfiles server. These are secure storage options that are accessible from any networked computer on campus and from off campus using any Internet Service Provider (ISP). Refer to the ''Store and Retrieve Documents'' sections to learn more.  
*Save your work at least every 5-10 minutes; it is better to lose only a few minutes of work than the entire document.&nbsp;&nbsp;
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*Save your work at least every 5-10 minutes; it is better to lose only a few minutes' work than the entire document.&nbsp;&nbsp; Cloud storage (OneDrive and Google) can provide automatic saving so you should be sure you understand how saving works for each type of storage you use.
*Call the Helpdesk at 443-2200 to request recovery of a document stored on a server. In many cases they may be able to help you recovery the document yourself.
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*Visit '''[http://go.middlebury.edu/infosec http://go/infosec/]''' for resources about how to keep your computer safe and secure.  
*Protect your computer by keeping it up to date. Install critical operating system updates as soon as they are available.&nbsp; Run full scans using anti-virus software every two weeks.&nbsp; Visit [http://go.middlebury.edu/itsecurity go/itsecurity] for more information and resources.
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*Protect your computer by keeping it up to date. Install critical operating system and browser updates as soon as they are available.  
  
<br>
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&nbsp;
  
== Public Computing Facilities ==
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== Public Computing Facilities ==
  
If you do not have a computer on your desk you can go to any computing lab on campus. The locations (which are not available during scheduled classes) are listed below; hours vary and are posted on the lab doors and on the web.&nbsp; A wide variety of software is available on our public computers but offerings differ depending on the location. CD drives (in all labs) and scanners (in selected labs) are available for your use.&nbsp; Visit [http://go.middlebury.edu/findapc go/findapc] to help you determine which location meets your needs.<br>
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If you do not have access to a computer for your job you can use any computing lab on campus. The locations (which are not available during scheduled classes) are listed below; hours vary and are posted on the lab doors and on the web.&nbsp; A wide variety of software is available on our public computers but offerings differ depending on the location. Scanners in selected labs are available for your use.
  
IMPORTANT&nbsp;NOTE:&nbsp;&nbsp;Lab protection software deletes <u>all </u>non-essential files from the hard drives of the computers in our public labs!&nbsp; If you save your files to the local hard drive in a public lab, be sure to copy them to your Middfiles folder before you finish your computing session.
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IMPORTANT&nbsp;NOTE:&nbsp;&nbsp;Lab protection software deletes <u>all</u> non-essential files from the hard drives of the computers in our public labs!&nbsp; If you save your files to the local hard drive in a public lab, be sure to copy them to an appropriate storage location before you finish your computing session.
  
 
{| width="650" cellspacing="1" cellpadding="1" border="1"
 
{| width="650" cellspacing="1" cellpadding="1" border="1"
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| '''Apple Computers'''
 
| '''Apple Computers'''
 
|-
 
|-
|
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|  
'''Bicentennial Hall''', Rooms 116, 117 and 161<br>'''Davis Family Library''', Rooms 105, 140,&nbsp;and various study carrels<br>'''Munroe Hall''', Room 214<br>'''Sunderland Language Center''',&nbsp;ILC3 and Rooms 121 and 202
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'''Davis Family Library''', Room 140 and various study carrels<br/> '''McCardell Bicentennial Hall''', Rooms 116, 117 and 161 and various public computers<br/> '''Sunderland Language Center''', Room 122
  
|
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|  
'''Davis Family Library''', Room 220 (Media lab) and various study carrels<br>'''Axinn Center''', Room 105
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'''Axinn Center''', Room 105<br/> '''Davis Family Library''', Room 220 (Wilson Media Lab) and various study carrels<br/> '''Johnson Memorial Building''', Room 206<br/> '''Sunderland Language Center''', Room 202
  
 
|}
 
|}
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&nbsp;
 
&nbsp;
  
== What You Can Do On The Network==
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== What You Can Do On The Network ==
  
<br>All office and public computers are on the network. On them you can:
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<br/> All office and public computers are on the network. On them you can:
  
=== Set Your BannerWeb PIN  ===
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=== Use E-mail ===
  
Visit [http://go.middlebury.edu/bw go/bw] and provide your 8-digit College ID number and your birthdate in MMDDYY format to log in the first time. You will be forced to set a new 6-digit BannerWeb PIN and select a Security Question. BannerWeb is the only product on campus that requires numeric codes for identification of legitimate users.<br>
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All College employees have an Exchange account with e-mail, address book, calendar, and task list features. We support and recommend access to this account using Outlook 365 for both Mac and PC, and WebMail (aka OWA).<br/> <br/> All employees may access their mail using a web browser on- or off-campus using the WebMail link located under Quick Links at the bottom right of most Middlebury College web pages.&nbsp; Visit [http://go.middlebury.edu/webmailqr '''http://go/webmailhelp/'''] to learn how to use Webmail, access FAQs, and more.
  
=== Find Your Campus-wide Username And Set Your Passwords  ===
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There are a variety of online video-based courses available to help you learn about these e-mail programs; visit '''[http://go.middlebury.edu/LILinfo http://go/LILinfo/]''' to learn how to use Middlebury's LinkedIn Learning resource.
  
Visit [http://go.middlebury.edu/activate go/activate] and provide your 8-digit College ID number and your BannerWeb PIN to identify yourself.&nbsp; Follow the on-screen instructions and set a password for your Exchange email and access to file server folders on Middfiles. Your email address is in the format [mailto:username@middlebury.edu username@middlebury.edu].&nbsp;
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=== Connect To Our Wireless Network ===
  
=== Connect To The Middfiles File Server  ===
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Select the '''MiddleburyCollege''' wireless network, then connect with your Middlebury email address and password. Traffic is fast, as well as encrypted for increased security. Visit [http://go.middlebury.edu/wireless '''http://go/wireless/'''] for detailed connection information.
  
==== On a Macintosh:  ====
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=== Store and Retrieve Documents on Cloud Storage (OneDrive and Google) ===
  
1. Click on the '''Go '''menu in the Finder, then select '''Connect to Server'''.<br>2. In the Server Address field, type the server address: '''afp://middfiles.middlebury.edu/middfiles'''.<br>3. Click '''Connect'''. Provide your username and the password you set using the Activate utility to connect.
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All staff have file storage available on the cloud through both Microsoft OneDrive and Google Drive, accessed using their Middlebury College email address and password. Both cloud storage options are accessible from off campus without the need for VPN software. Many College departments utilize OneDrive as it is integrated with Microsoft products, including Outlook, Word, Excel, and PowerPoint.<br/> <br/> Refer to the following instructions to learn specifics about set up and use:
  
==== On a PC: ====
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==== [http://go.middlebury.edu/onedrivehelp Using Microsoft's OneDrive] ([http://go.middlebury.edu/onedrivehelp http://go/onedrivehelp/]) ====
  
Double-click the '''Computer '''(or '''My&nbsp;Computer''') desktop icon. If these icons are not present, press the Windows key + E to open Windows Explorer.&nbsp; Look for connections to middfiles in the window that opens; staff members will typically find at least two:<br>
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==== [http://go.middlebury.edu/gdrivehelp Using Google Drive] ([http://go.middlebury.edu/gdrivehelp http://go/gdrivehelp/]) ====
  
*'''Middfiles\home''' is used to store personal files or work that is not shared with others.
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&nbsp;
*'''Middfiles\orgs''' stores files that are shared by members of your department.
 
  
<br>Instructions are available on how you can store and retrieve files on Middbury servers:
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=== Store and Retrieve Documents on the Middfiles File Server ===
  
*Visit [http://go.middlebury.edu/fileserverinfo go/fileserverinfo] for complete instructions. Look for the [http://mediawiki.middlebury.edu/wiki/LIS/File_Servers#End_User_Guides_2 '''End User Guides''']&nbsp;as good starting point for connection and usages specifics.
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The following Middfiles storage folders are of most interest to staff and faculty:
*Be sure to review the [http://mediawiki.middlebury.edu/wiki/LIS/NetStorage Netstorage] instructions as well.&nbsp; They cover how you can easily access your files using a web browser -- very useful when away from your office.<br>
 
  
=== <br>  ===
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*The '''orgs''' folder stores files that are shared by members of a department or group.
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*The '''classes''' folder stores files for academic coursework.
  
=== Connect To A Networked Printer  ===
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==== Connect to Middfiles using a Macintosh: ====
  
Networked computers are connected to at least one networked printer.&nbsp; The Print dialog box will display the printer name to which your print request will be directed, typically in a format indicating the location, such as '''MNR213 on Bombay''' which would be located in Munroe Hall, room 213.
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1. Click on the '''Go '''menu in the Finder, then select '''Connect to Server'''.<br/> 2. In the Server Address field, type the following:
  
<br>
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'''cifs://middcloud.middlebury.edu/middfiles'''
  
=== Connect To The World Wide Web Using A Web Browser  ===
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3. Click '''Connect''' as needed.
  
'''On a Macintosh:&nbsp;'''Go to your Dock and launch Firefox or Safari Web browser.<br>'''On a PC:'''&nbsp;Launch the Internet Explorer Web browser.
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4. Provide your Middlebury username and account password when prompted, then click '''Connect'''.
  
Middlebury’s web site at [http://www.middlebury.edu http://www.middlebury.edu/] provides numerous links to campus information, publications, and events, as well as to library and research resources. You can also:
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==== Connect to Middfiles using a PC: ====
  
*Use the Go utility to navigate the Middlebury website. &nbsp;&nbsp; <br>
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Press the Windows key + E to open File Explorer, or click the folder icon on the Toolbar.&nbsp; Expand ''This PC'' if necessary to view mappings (connections) to Middfiles (N:).&nbsp; Click the '''Middfiles (N:) '''entry to view its contents.&nbsp; If no such entry appears, refer to [http://go.middlebury.edu/mapadrive '''http://go/mapadrive/'''] for instructions on how to set this up on your computer.
*Use '''Quick Links '''located on the bottom edge of most Middlebury College web pages to access the College directory, technology help, Webmail and more.<br>
 
*Use '''Favorites '''to mark sites you wish to return to later.
 
*Use the File menu to '''Print '''pages.
 
  
<br>
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==== Middfiles Use ====
  
== Use Electronic Mail  ==
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Instructions are available explaining how to store and retrieve files on Middlebury servers:
  
All College employees have an Exchange account with email, address book, calendar, and task list features with a point-and-click interface. We support access to this account using Outlook 2007 (PC), 2010 (PC), 2011 (Mac), and WebMail. Outlook works best when you are connected to the Middlebury network.&nbsp; There are a variety of online video-based courses available to help you learn about these e-mail programs; visit [http://go.middlebury.edu/lyndainfo go/lyndainfo] to get started.<br>
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*Visit '''[http://go.middlebury.edu/fileserverinfo http://go/fileserverinfo/]''' for complete details.  
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*You can access middfiles folders when you are off campus but a VPN connection is needed. Refer to '''[http://go.middlebury.edu/offcampus http://go/offcampus/]''' for more information.  
  
All employees may access their mail using a web browser on- or off-campus using the WebMail Quick Link located at the bottom of most Middlebury College web pages.&nbsp; Visit [http://go.middlebury.edu/webmailqr '''go/webmailqr'''] to view our quick reference guide.<br>
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&nbsp;
  
 
&nbsp;
 
&nbsp;
  
== Library Services  ==
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=== Connect To A Networked Printer ===
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Networked computers in our '''public computing labs''' are connected to at least one networked printer.&nbsp; The Print dialog box will display the names of any installed printers that are available for your use.
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To install printers on your '''college-owned computer''' you will need to obtain their exact network print queue names. Look for a sticker on the printer showing this information, then follow these instructions for your computer's operating system:
  
All employees may make full use of Middlebury library services and collections. Your College ID card doubles as your library card.To view the library homepage, visit [http://go.middlebury.edu/library go/library]. For hours, see [http://go.middlebury.edu/hours go/hours].<br>
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*[[Connect_To_Network_Printers_-_Mac_OS_X|'''Mac OS (http://go/print?mac/)''']]  
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*[[Connect_To_Network_Printers_-_Windows|'''Windows (http://go/print?win/)''']]  
  
 
&nbsp;
 
&nbsp;
  
== Library Branches: ==
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'''Note:&nbsp;''' You may also access networked computers from your '''personally-owned '''computer using [https://www.middlebury.edu/office/information-technology-services/services/printing/mobility-print Mobility Print].&nbsp; For instructions, see option one at [http://go.middlebury.edu/howtoprint '''http://go/howtoprint/'''].
  
{| cellspacing="1" cellpadding="1" border="1" style="width: 586px; height: 86px;"
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&nbsp;
|-
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| '''Davis Family Library '''(main library)
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=== Use Oracle HCM to Access Job-Related Information ===
| 110 Storrs Avenue
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|-
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Visit&nbsp;'''[https://myapps.microsoft.com/gmhec.org https://myapps.microsoft.com/gmhec.org]''' (or click [https://myapps.microsoft.com/gmhec.org Oracle Cloud] under Quick Links on the bottom right of the [http://www.middlebury.edu Middlebury home] page).&nbsp; Provide your account name (in ''username@middlebury.edu'' format) and password to log in. Oracle HCM is commonly used by employees to enter time worked and request time off, as well as access other job-related details, such as pay stubs, W-2s, and benefit information.
| '''Armstrong Library''' (science)
 
| McCardell Bicentennial Hall (enter on 2nd floor)
 
|}
 
  
 
&nbsp;
 
&nbsp;
  
== Loan Periods  ==
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=== Connect To The World Wide Web Using A Web Browser ===
  
Middlebury College’s libraries provide materials on loan to support the academic, professional, and personal interests of the entire community.  
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'''On a Macintosh: '''The Safari web browser is installed on college-owned computers.&nbsp; Others are available for installation using the Self Service utility.<br/> <br/> '''On a PC:'''&nbsp;The Edge web browser is installed on college-owned computers.&nbsp; Others are available for installation using the Company Portal.
  
'''Staff loan periods''' are as follows:  
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Middlebury’s web site [http://www.middlebury.edu '''http://www.middlebury.edu/'''] and our customizable portal [http://m.middlebury.edu '''http://m.middlebury.edu'''] provide numerous links to campus information, publications, and events, as well as to library and research resources. You can also:
  
{| cellspacing="1" cellpadding="1" border="1" style="width: 684px; height: 248px"
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*Use the [http://go.middlebury.edu/usego '''GO'''] utility to navigate the Middlebury website. &nbsp;&nbsp;
|-
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*Use handy links to Webmail, Oracle Cloud, and BannerWeb located at the top left of most Middlebury College web pages (when you are using the College network), as well as under '''Quick Links '''located on the bottom right.
| '''Material'''  
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| '''Loan Period'''  
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&nbsp;
| '''Renewals'''
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|-
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=== Use Zoom Video Conferencing ===
|
 
Books or other printed circulating items
 
  
Videos/DVD's from Browsing Collection
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All College employees have access to Zoom for their video-conferencing needs. Visit [http://go.middlebury.edu/zoomhelp '''http://go/zoomhelp/'''] to learn how to get started with this intuitive yet powerful tool.
  
|
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&nbsp;
&nbsp; 28 days
 
  
&nbsp; 3 days
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== Telephones and Voice Mail ==
  
|
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For details about Middlebury College's telephone and voice mail system -- both its hardware and software -- visit [http://go.middlebury.edu/phone '''http://go/phone/'''].
&nbsp; 9
 
  
&nbsp; 1
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Quick Reference cards and usage instructions can be found at [http://go.middlebury.edu/phonehelp '''http://go/phonehelp/'''].
  
|-
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&nbsp;
|
 
Recordings (Music CD's)
 
  
Musical scores (sheet music)
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== Library Services ==
  
Restricted Videos/DVD's (behind the Circulation Desk)
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All employees may make full use of Middlebury library services and collections.
  
|
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*'''Your College ID card doubles as your library card'''.
&nbsp; 14 days
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*Spouses & dependents of benefits-eligible employees can get borrowing privileges too. See [http://go.middlebury.edu/middborrowing '''http://go/middborrowing/'''].
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*To view the library homepage, visit [http://go.middlebury.edu/library '''http://go/library/''']; for hours, see [http://go.middlebury.edu/hours '''http://go/hours/'''].
  
&nbsp; 28 days
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&nbsp;
  
&nbsp; 4 hours; in-house only
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=== Library Branches: ===
  
|  
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{| style="width: 586px;  height: 86px" cellspacing="1" cellpadding="1" border="1"
&nbsp; 9
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|-
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| '''Davis Family Library '''(main library)
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| 110 Storrs Avenue
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|-
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| '''Armstrong Library''' (science)
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| McCardell Bicentennial Hall (enter on 2nd floor)
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|}
  
&nbsp; 9
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&nbsp;
  
&nbsp; none
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=== Materials You Can Borrow ===
  
|}
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Middlebury College’s libraries provide materials on loan to support the academic, professional, and personal interests of the entire community.
  
&nbsp; '''For faculty''' and other users, see [http://go.middlebury.edu/loanperiods go/loanperiods]
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'''Materials and Equipment'''
  
== Where to Get Library Help  ==
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*Books or other printed circulating items (some items are restricted to in-house use only).
  
For '''research '''help from a librarian, call 443-5496 or visit [http://go.middlebury.edu/askus go/askus] for other options.  
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*E-books and Audiobooks (See '''[http://go.middlebury.edu/ebooks http://go/ebooks/]'''.)
  
For '''borrowing''' help (questions about items you have checked out, etc.), call the Davis Family Library Circulation Desk at 443-5494.
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*Videos/DVDs from the Browsing Collection
  
For questions about '''other services''', see our [http://www.middlebury.edu/academics/lib/depts contacts] page for contact information for our various departments and services, or go to [http://www.middlebury.edu/academics/lib/depts http://www.middlebury.edu/academics/lib/depts].
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*Restricted Videos/DVDs (behind the Circulation Desk, in-house use only)
  
'''Have other questions and don't know who to contact?'''&nbsp;
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*Recordings (Music CDs)
  
*If you are faculty, contact the LIS liaison for your department:&nbsp; [http://go.middlebury.edu/liaisons http://go/liaisons].<br>
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*Musical Scores (Sheet Music)
  
*For anyone, if you aren't sure who to ask or if you have an immediate need and are unable to get hold of someone, call the Davis Family Library Circulation Desk at 443-5494, during library hours [http://go.middlebury.edu/hours http://go/hours] or the Technology Help Desk 443-2200.
+
*Laptops, iPads, Cameras, Camcorders, Projectors, and much more! (See [http://go.middlebury.edu/equipment '''http://go/equipment/'''] for a longer list and info on how to book these.)
  
== Interlibrary Loan (ILL) ==
+
<br/> '''To look up these materials''', '''check MIDCAT''' (the library catalog) from the library homepage or use [http://go.middlebury.edu/midcat '''http://go/midcat/'''].<br/> <br/> '''For loan periods''', see [http://go.middlebury.edu/loanperiods '''http://go/loanperiods/'''].
  
Visit [http://go.middlebury.edu/ill go/ill] to request books, journal and newspaper articles, musical scores, audio-visual materials, sound recordings, loans of microfilm or microfiche from libraries around the world!&nbsp; Loan periods are set by the lending library.
+
&nbsp;
  
== Requesting Library Materials and using NExpress  ==
+
=== Where to Get Library Help ===
  
<br>If someone else has borrowed an item you need or you would like a book listed as available held for you, you can use the '''''Request button''''' or the '''''Place Request''''' link in Midcat (the library catalog) [http://go.middlebury.edu/midcat http://go/midcat]. If the book is checked out, the item will be “recalled” and the borrower will be requested to return the item within one week. Before requesting an item that is already checked out, look for the item in NExpress in case it is available from one of seven other New England Libraries with whom we have special arrangements. You can request items directly through NExpress and they typically arrive within two to four days. Just use the '''''Search NExpress''''' link in Midcat which appears when a search of Midcat fails or use [http://go.middlebury.edu/nexpress http://go/nexpress]. If you need materials immediately, check with a librarian to see if they can find another resource that meets your needs.
+
For '''research '''help from a librarian, call 802.443.5496 or visit [http://go.middlebury.edu/askus '''http://go/askus/'''] for other options.
  
<br>
+
For '''borrowing''' help (questions about items you have checked out, etc.), call the Davis Family Library Circulation Desk at 802.443.5494 or e-mail [http://mailto:Library_circulation@middlebury.edu Library_circulation@middlebury.edu].
  
&nbsp;
+
'''Have other questions and don't know who to contact?'''&nbsp;
  
&nbsp;
+
*If you are faculty, contact the LIS liaison for your department:&nbsp; [http://go.middlebury.edu/liaisons '''http://go/liaisons/'''].
  
&nbsp;
+
*For anyone, if you aren't sure who to ask or if you have an immediate need and are unable to get hold of someone, call the Davis Family Library Circulation Desk at 802.443.5494, during library hours [http://go.middlebury.edu/hours ('''http://go/hours/''')] or the Technology HelpDesk at 802.443.2200.
  
 
&nbsp;
 
&nbsp;
  
&nbsp;
+
=== Interlibrary Loan (ILL) ===
  
&nbsp;
+
Use [http://go.middlebury.edu/ill '''http://go/ill/'''] when a Middlebury item is checked out, missing, or not in MIDCAT, (the library catalog) [http://go.middlebury.edu/midcat '''http://go/midcat/''']. It's easy and relatively fast (average turnaround for ILL is currently 1.31 days for articles, and 9 days for loans). You can request books, journal and newspaper articles, musical scores, audio-visual materials, sound recordings, loans of microfilm or microfiche from libraries around the world! Loan periods and renewals are set by the lending library. Save time creating requests by searching [http://go.middlebury.edu/Summon '''http://go/Summon/'''] and [http://go.middlebury.edu/worldcat '''http://go/Worldcat/'''] which link directly to ILLiad and auto-complete ILL requests forms.
  
&nbsp;
+
For more info on '''Interlibrary Loan''', see [http://go.middlebury.edu/ill '''http://go/ill/'''].
  
 
&nbsp;
 
&nbsp;
  
&nbsp;
+
== Policies ==
  
&nbsp;
+
To acquaint yourself with important policies and guidelines, please visit the following:
  
&nbsp;
+
*Information Technology Services (ITS) -- [http://go.middlebury.edu/policy-computing/ '''http://go/policy-computing/''']
 +
*Library -- [http://go.middlebury.edu/handbook?lib '''http://go/handbook?lib/''']
  
[[Category:New Employee Guide]]
+
[[Category:Helpdesk Documentation]] [[Category:Public Search]] [[Category:Guides]]
[[Category:Helpdesk Documentation]]
 

Latest revision as of 16:52, 18 January 2022

Information Technology Services (ITS) & Library Guide for New Staff and Faculty


Last revised 1/18/2022 (http://go.middlebury.edu/newhire/)

Getting Help in Middlebury, VT and Monterey, CA

Our Technology Helpdesks on both coasts are regularly staffed to provide assistance with your computing needs.  Refer to our schedule of current hours as they vary. In-person services are currently available but limited. Given the current dynamic times we prefer to provide support remotely via Zoom. There are still many ways to obtain our help!  Staff and faculty can…

  • Use the http://go/helpme/ shortcut to search for answers or submit a request for help online using our TeamDynamix support system. (See Use GO Shortcuts section.)  You can also visit this site to view the status of your requests and add updates.
  • Use the http://go/helpdesk/ shortcut to visit the Technology Helpdesk website featuring useful resources and frequently-asked questions (FAQs).
  • Connect to us via Zoom using http://go/zoom2help/.
  • On the Middlebury campus, visit Davis Family Library, Rm 202, and ask a question using our walk-up station named “Smarty” or connect your device via Zoom.
  • On the Monterey campus, individuals can drop by Casa Fuente, Rm 320, Mon-Fri during supported hours.
  • Call us at 802-443-2200 (VT), (831) 647-6656 (CA).
  • E-mail us at helpdesk@middlebury.edu.

 

Where To Get Help with Oracle (Finance & Human Resources)

Oracle is supported by teams at both the Green Mountain Higher Education Consortium (GMHEC) and the Middlebury College Helpdesk. Issues are now handled through a common ticketing system, TeamDynamix.  To speed your inquiries to the proper team, please refer to http://go/oraclehelp/ for up-to-date contact details.

  

Use GO Shortcuts For Easy Website Navigation

GO is a utility that provides a fast way to navigate to many common services on the Middlebury website. To use it, type a GO Shortcut (such as http://go/helpdesk/) into your web browser’s Address field, then press Enter (on PCs) or Return (on Macs). You will have immediate access to the pages you want to use. There are hundreds of registered GO shortcuts; visit http://go/gotionary/ to explore or create your own. Try these:

To view this website Type this when ON-campus
(or when using VPN)
Type this when OFF-campus
College Directory http://go/dir/ (or go/dir/) http://go.middlebury.edu/dir
Multi-factor Authentication http://go/mfafull/ (or go/mfafull/) [http://go.middlebury.edu/mfafull]
Middlebury College Staff Council http://go/mcsc/ (or go/mcsc/) http://go.middlebury.edu/mcsc
Get Office 365 for Home Use http://go/office4home/ (or go/office4home/) http://go.middlebury.edu/office4home

 

Your Middlebury Account

In the format of username@middlebury.edu, your Middlebury account provides access to authorized services and resources, such as e-mail, the wireless network, cloud storage on Google and OneDrive, printing, software installations, Oracle, Zoom video conferencing, BannerAdmin, and more.  You should protect your account with a strong password and keep it safe, so it is known only to you.

Multi-factor authentication (MFA) is required for all Middlebury accounts to protect them and our network from potential compromise. 

 

Learning Opportunities

There are a number of ways staff and faculty may acquire or improve their information technology skills. Opportunities are available for a variety of learning preferences:

  • Self-Guided Learning (Be sure to visit http://go/LILinfo/ for fabulous online, video-based training offered by LinkedIn Learning!)
  • Instructor-led Workshops (currently via Zoom)
  • 1-on-1 Assistance (currently via Zoom)

For complete details about learning options at Middlebury, please visit http://go/learn/.

 

Computing Tips And Recommendations

  • Save all work-related documents in your cloud storage on OneDrive or Google, or in shared departmental folders on the College's Middfiles server. These are secure storage options that are accessible from any networked computer on campus and from off campus using any Internet Service Provider (ISP). Refer to the Store and Retrieve Documents sections to learn more.
  • Save your work at least every 5-10 minutes; it is better to lose only a few minutes' work than the entire document.   Cloud storage (OneDrive and Google) can provide automatic saving so you should be sure you understand how saving works for each type of storage you use.
  • Visit http://go/infosec/ for resources about how to keep your computer safe and secure.
  • Protect your computer by keeping it up to date. Install critical operating system and browser updates as soon as they are available.

 

Public Computing Facilities

If you do not have access to a computer for your job you can use any computing lab on campus. The locations (which are not available during scheduled classes) are listed below; hours vary and are posted on the lab doors and on the web.  A wide variety of software is available on our public computers but offerings differ depending on the location. Scanners in selected labs are available for your use.

IMPORTANT NOTE:  Lab protection software deletes all non-essential files from the hard drives of the computers in our public labs!  If you save your files to the local hard drive in a public lab, be sure to copy them to an appropriate storage location before you finish your computing session.

Windows Computers Apple Computers

Davis Family Library, Room 140 and various study carrels
McCardell Bicentennial Hall, Rooms 116, 117 and 161 and various public computers
Sunderland Language Center, Room 122

Axinn Center, Room 105
Davis Family Library, Room 220 (Wilson Media Lab) and various study carrels
Johnson Memorial Building, Room 206
Sunderland Language Center, Room 202

 

What You Can Do On The Network


All office and public computers are on the network. On them you can:

Use E-mail

All College employees have an Exchange account with e-mail, address book, calendar, and task list features. We support and recommend access to this account using Outlook 365 for both Mac and PC, and WebMail (aka OWA).

All employees may access their mail using a web browser on- or off-campus using the WebMail link located under Quick Links at the bottom right of most Middlebury College web pages.  Visit http://go/webmailhelp/ to learn how to use Webmail, access FAQs, and more.

There are a variety of online video-based courses available to help you learn about these e-mail programs; visit http://go/LILinfo/ to learn how to use Middlebury's LinkedIn Learning resource.

Connect To Our Wireless Network

Select the MiddleburyCollege wireless network, then connect with your Middlebury email address and password. Traffic is fast, as well as encrypted for increased security. Visit http://go/wireless/ for detailed connection information.

Store and Retrieve Documents on Cloud Storage (OneDrive and Google)

All staff have file storage available on the cloud through both Microsoft OneDrive and Google Drive, accessed using their Middlebury College email address and password. Both cloud storage options are accessible from off campus without the need for VPN software. Many College departments utilize OneDrive as it is integrated with Microsoft products, including Outlook, Word, Excel, and PowerPoint.

Refer to the following instructions to learn specifics about set up and use:

Using Microsoft's OneDrive (http://go/onedrivehelp/)

Using Google Drive (http://go/gdrivehelp/)

 

Store and Retrieve Documents on the Middfiles File Server

The following Middfiles storage folders are of most interest to staff and faculty:

  • The orgs folder stores files that are shared by members of a department or group.
  • The classes folder stores files for academic coursework.

Connect to Middfiles using a Macintosh:

1. Click on the Go menu in the Finder, then select Connect to Server.
2. In the Server Address field, type the following:

cifs://middcloud.middlebury.edu/middfiles

3. Click Connect as needed.

4. Provide your Middlebury username and account password when prompted, then click Connect.

Connect to Middfiles using a PC:

Press the Windows key + E to open File Explorer, or click the folder icon on the Toolbar.  Expand This PC if necessary to view mappings (connections) to Middfiles (N:).  Click the Middfiles (N:) entry to view its contents.  If no such entry appears, refer to http://go/mapadrive/ for instructions on how to set this up on your computer.

Middfiles Use

Instructions are available explaining how to store and retrieve files on Middlebury servers:

 

 

 

Connect To A Networked Printer

Networked computers in our public computing labs are connected to at least one networked printer.  The Print dialog box will display the names of any installed printers that are available for your use.

To install printers on your college-owned computer you will need to obtain their exact network print queue names. Look for a sticker on the printer showing this information, then follow these instructions for your computer's operating system:

 

Note:  You may also access networked computers from your personally-owned computer using Mobility Print.  For instructions, see option one at http://go/howtoprint/.

 

Use Oracle HCM to Access Job-Related Information

Visit https://myapps.microsoft.com/gmhec.org (or click Oracle Cloud under Quick Links on the bottom right of the Middlebury home page).  Provide your account name (in username@middlebury.edu format) and password to log in. Oracle HCM is commonly used by employees to enter time worked and request time off, as well as access other job-related details, such as pay stubs, W-2s, and benefit information.

 

Connect To The World Wide Web Using A Web Browser

On a Macintosh: The Safari web browser is installed on college-owned computers.  Others are available for installation using the Self Service utility.

On a PC: The Edge web browser is installed on college-owned computers.  Others are available for installation using the Company Portal.

Middlebury’s web site http://www.middlebury.edu/ and our customizable portal http://m.middlebury.edu provide numerous links to campus information, publications, and events, as well as to library and research resources. You can also:

  • Use the GO utility to navigate the Middlebury website.   
  • Use handy links to Webmail, Oracle Cloud, and BannerWeb located at the top left of most Middlebury College web pages (when you are using the College network), as well as under Quick Links located on the bottom right.

 

Use Zoom Video Conferencing

All College employees have access to Zoom for their video-conferencing needs. Visit http://go/zoomhelp/ to learn how to get started with this intuitive yet powerful tool.

 

Telephones and Voice Mail

For details about Middlebury College's telephone and voice mail system -- both its hardware and software -- visit http://go/phone/.

Quick Reference cards and usage instructions can be found at http://go/phonehelp/.

 

Library Services

All employees may make full use of Middlebury library services and collections.

 

Library Branches:

Davis Family Library (main library) 110 Storrs Avenue
Armstrong Library (science) McCardell Bicentennial Hall (enter on 2nd floor)

 

Materials You Can Borrow

Middlebury College’s libraries provide materials on loan to support the academic, professional, and personal interests of the entire community.

Materials and Equipment

  • Books or other printed circulating items (some items are restricted to in-house use only).
  • Videos/DVDs from the Browsing Collection
  • Restricted Videos/DVDs (behind the Circulation Desk, in-house use only)
  • Recordings (Music CDs)
  • Musical Scores (Sheet Music)
  • Laptops, iPads, Cameras, Camcorders, Projectors, and much more! (See http://go/equipment/ for a longer list and info on how to book these.)


To look up these materials, check MIDCAT (the library catalog) from the library homepage or use http://go/midcat/.

For loan periods, see http://go/loanperiods/.

 

Where to Get Library Help

For research help from a librarian, call 802.443.5496 or visit http://go/askus/ for other options.

For borrowing help (questions about items you have checked out, etc.), call the Davis Family Library Circulation Desk at 802.443.5494 or e-mail Library_circulation@middlebury.edu.

Have other questions and don't know who to contact? 

  • For anyone, if you aren't sure who to ask or if you have an immediate need and are unable to get hold of someone, call the Davis Family Library Circulation Desk at 802.443.5494, during library hours (http://go/hours/) or the Technology HelpDesk at 802.443.2200.

 

Interlibrary Loan (ILL)

Use http://go/ill/ when a Middlebury item is checked out, missing, or not in MIDCAT, (the library catalog) http://go/midcat/. It's easy and relatively fast (average turnaround for ILL is currently 1.31 days for articles, and 9 days for loans). You can request books, journal and newspaper articles, musical scores, audio-visual materials, sound recordings, loans of microfilm or microfiche from libraries around the world! Loan periods and renewals are set by the lending library. Save time creating requests by searching http://go/Summon/ and http://go/Worldcat/ which link directly to ILLiad and auto-complete ILL requests forms.

For more info on Interlibrary Loan, see http://go/ill/.

 

Policies

To acquaint yourself with important policies and guidelines, please visit the following:

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