- 1 Library & Information Technology Services (ITS) Guide for New Staff and Faculty
- 1.1 Where To Get Technology Help
- 1.2 Use GO Shortcuts For Easy Website Navigation
- 1.3 Learning Opportunities
- 1.4 Computing Tips And Recommendations
- 1.5 Public Computing Facilities
- 1.6 What You Can Do On The Network
- 1.6.1 Find Your Middlebury College Username And Set Your Passwords
- 1.6.2 Use BannerWeb to Access Job-Related Information
- 1.6.3 Store and Retrieve Documents on Cloud Storage (OneDrive and Google)
- 1.6.4 Store and Retrieve Documents on the Middfiles File Server
- 1.6.5 Connect To A Networked Printer
- 1.6.6 Connect To The World Wide Web Using A Web Browser
- 1.6.7 Connect To Our Wireless Network
- 1.6.8 Use E-mail
- 1.6.9 Use Zoom Video Conferencing
- 1.7 Telephones and Voice Mail
- 1.8 Library Services
- 1.9 Library Branches:
- 1.10 Materials You Can Borrow
- 1.11 Where to Get Library Help
- 1.12 Interlibrary Loan (ILL)
- 1.13 Policies
Library & Information Technology Services (ITS) Guide for New Staff and Faculty
Last revised 8/26/2019 (http://go.middlebury.edu/newhire/)
Where To Get Technology Help
The Technology Helpdesk in the Davis Family Library is regularly staffed to provide assistance with your computing needs. Staff and faculty can…
- Use the http://go/helpme/ shortcut to submit a request for help online. These requests route automatically to appropriate staff. You can also visit this site to view the status of your requests and add updates. See instructions for using the GO utility below.
- Get help with Oracle-specific issues by sending an email request to firstname.lastname@example.org.
- Call our Helpdesk at 802.443.2200 or send e-mail to email@example.com.
- Drop by the walk-in Technology Helpdesk located in Suite 202 on the main level of the Davis Family Library during scheduled hours.
- Use the http://go/helpdesk/ shortcut to visit the Technology Helpdesk website featuring frequently-asked questions (FAQs), printing and file storage information, and our on-line computing “How-to” guides.
GO is a utility that provides a fast way to navigate to many common services on the Middlebury website. To use it, type a GO Shortcut (such as http://go/helpdesk/) into your web browser’s Address field, then press Enter (on PCs) or Return (on Macs). You will have immediate access to the pages you want to use. There are hundreds of registered GO shortcuts; visit http://go/gotionary/ to explore or create your own. Try these:
|To view this website||Type this when ON-campus||Type this when OFF-campus|
|College Directory||http://go/dir/ (or go/dir/)||http://go.middlebury.edu/dir|
|Fitness Center Hours||http://go/fitnessctr/ (or go/fitnessctr/)||http://go.middlebury.edu/finessctr|
|Middlebury College Staff Council||http://go/mcsc/ (or go/mcsc/)||http://go.middlebury.edu/mcsc|
|Get Office 365 for Home Use||http://go/office4home/ (or go/office4home/)||http://go.middlebury.edu/office4home|
There are a number of ways staff and faculty may acquire or improve their information technology skills. Opportunities are available for a variety of learning preferences:
- Self-Guided Learning (Be sure to visit http://go/LILinfo/ for fabulous online, video-based training offered by LinkedIn Learning!)
- In Person Workshops
- 1-on-1 Assistance
For complete details about learning options at Middlebury, please visit http://go/learn/.
Computing Tips And Recommendations
- Sign up for multi-factor authentication to add an important extra layer of protection to your Middlebury account. Visit http://go/mfa/ to learn more.
- Save all work-related documents in your cloud storage on OneDrive or Google, or in shared departmental folders on the College's Middfiles server. These are secure storage options that are accessible from any networked computer on campus and from off campus using any Internet Service Provider (ISP). Refer to the Store and Retrieve Documents sections to learn more.
- Save your work at least every 5-10 minutes; it is better to lose only a few minutes of work than the entire document. Cloud storage (OneDrive and Google) can provide automatic saving so you should be sure you understand how saving works for each type of storage you use.
- Visit http://go/infosec/ for resources about how to keep your computer safe and secure, including training videos available at http://go/infoseced/.
- Protect your computer by keeping it up to date. Install critical operating system and browser updates as soon as they are available.
Public Computing Facilities
If you do not have access to a computer for your job you can use any computing lab on campus. The locations (which are not available during scheduled classes) are listed below; hours vary and are posted on the lab doors and on the web. A wide variety of software is available on our public computers but offerings differ depending on the location. Scanners in selected labs are available for your use. Visit http://go/labs/ to help you determine which location meets your needs.
IMPORTANT NOTE: Lab protection software deletes all non-essential files from the hard drives of the computers in our public labs! If you save your files to the local hard drive in a public lab, be sure to copy them to an appropriate storage location before you finish your computing session.
|Windows Computers||Apple Computers|
McCardell Bicentennial Hall, Rooms 116, 117 and 161 and various public computers
Davis Family Library, Room 220 (Wilson Media Lab) and various study carrels
What You Can Do On The Network
All office and public computers are on the network. On them you can:
Find Your Middlebury College Username And Set Your Passwords
Visit http://go/activate/ then provide your 8-digit College ID number and your BannerWeb PIN to identify yourself. Follow the on-screen instructions to learn your username and set a password used to access these Middlebury services: your e-mail account, our wireless network (MiddleburyCollege), and file storage on OneDrive, Google, and the College's Middfiles server. Your e-mail address is in the format firstname.lastname@example.org.
Use BannerWeb to Access Job-Related Information
Visit http://go/bw/ and provide your account name (in email@example.com format) and password to log in. BannerWeb is most commonly used by employees to enter time worked and access other job-related details, such as pay stubs, W-2s, and benefit information.
Store and Retrieve Documents on Cloud Storage (OneDrive and Google)
All staff have file storage available on the cloud through both Microsoft OneDrive and Google Drive, accessed using their Middlebury College email account and password. Both cloud storage options are accessible from off campus without the need for VPN software. Many College departments utilize OneDrive as it is integrated with Microsoft products, including Outlook, Word, Excel, and PowerPoint.
Refer to the following instructions to learn specifics about set up and use:
Store and Retrieve Documents on the Middfiles File Server
The following Middfiles storage folders are of most interest to staff and faculty:
- The orgs folder stores files that are shared by members of a department or group.
- The classes folder stores files for academic coursework.
Connect to Middfiles using a Macintosh:
1. Click on the Go menu in the Finder, then select Connect to Server.
2. In the Server Address field, type the following:
3. Click Connect. Provide your username and the password you set using the Activate utility to connect.
Connect to Middfiles using a PC:
Double-click the Computer (or My Computer) desktop icon. If these icons are not present, press the Windows key + E to open Windows Explorer. Look in the This PC section for mappings (connections) to middfiles in the window that opens.
Instructions are available explaining how to store and retrieve files on Middlebury servers:
- Visit http://go/fileserverinfo/ for complete details.
- You can access middfiles folders when you are off campus but a VPN connection is needed. Refer to http://go/offcampus/ for more information.
Connect To A Networked Printer
Networked computers in our public computing labs are connected to at least one networked printer. The Print dialog box will display the names of any installed printers that are available for your use.
To install printers on your college-owned computer you will need to obtain their exact network print queue names. Look for a sticker on the printer showing this information, then follow these instructions for your computer's operating system:
Connect To The World Wide Web Using A Web Browser
On a Macintosh: The Safari and Firefox web browsers are installed on college-owned computers.
On a PC: The Firefox and Edge web browsers are installed on college-owned computers.
Middlebury’s web site http://www.middlebury.edu/ and our customizable portal http://m.middlebury.edu provide numerous links to campus information, publications, and events, as well as to library and research resources. You can also:
- Use the GO utility to navigate the Middlebury website.
- Use handy links to Webmail, BannerWeb, and Oracle Cloud, located at top left of most Middlebury College web pages, as well as the Quick Links located on the bottom edge.
Connect To Our Wireless Network
Select the MiddleburyCollege wireless network, then connect with the username & password you set via the Activate utility. Traffic is fast, as well as encrypted for increased security. Visit http://go/wireless/ for detailed connection information.
All College employees have an Exchange account with e-mail, address book, calendar, and task list features. We support and recommend access to this account using Outlook 2016 for both Mac and PC, and WebMail (aka OWA).
We strongly encourage you to sign up for multi-factor authentication which adds an important extra layer of protection to your Middlebury account. Visit http://go/mfa/ to learn more.
All employees may access their mail using a web browser on- or off-campus using the WebMail link located at the top left of most Middlebury College web pages. Visit http://go/webmailhelp/ to learn how to use Webmail, access FAQs, and more.
There are a variety of online video-based courses available to help you learn about these e-mail programs; visit http://go/lyndainfo/ to learn how to use Middlebury's lynda.com membership.
Use Zoom Video Conferencing
All College employees have access to Zoom for their video-conferencing needs. Visit http://go/zoomhelp/ to learn how to create your account and get started with this intuitive yet powerful tool.
Telephones and Voice Mail
For details about Middlebury College's telephone and voice mail system -- both its hardware and software -- visit http://go/phone/.
Quick Reference cards and usage instructions can be found at http://go/phonehelp/.
All employees may make full use of Middlebury library services and collections.
- Your College ID card doubles as your library card.
- Spouses & dependents of benefits-eligible employees can get borrowing privileges too. See http://go/middborrowing/.
- To view the library homepage, visit http://go/library/; for hours, see http://go/hours/.
|Davis Family Library (main library)||110 Storrs Avenue|
|Armstrong Library (science)||McCardell Bicentennial Hall (enter on 2nd floor)|
Materials You Can Borrow
Middlebury College’s libraries provide materials on loan to support the academic, professional, and personal interests of the entire community.
Materials and Equipment
- Books or other printed circulating items (some items are restricted to in-house use only).
- E-books and Audiobooks (See http://go/ebooks/.)
- Videos/DVDs from the Browsing Collection
- Restricted Videos/DVDs (behind the Circulation Desk, in-house use only)
- Recordings (Music CDs)
- Musical Scores (Sheet Music)
- Laptops, iPads, Cameras, Camcorders, Projectors, and much more! (See http://go/equipment/ for a longer list and info on how to book these.)
Where to Get Library Help
For research help from a librarian, call 802.443.5496 or visit http://go/askus/ for other options.
For borrowing help (questions about items you have checked out, etc.), call the Davis Family Library Circulation Desk at 802.443.5494 or e-mail Library_circulation@middlebury.edu.
Have other questions and don't know who to contact?
- If you are faculty, contact the LIS liaison for your department: http://go/liaisons/.
- For anyone, if you aren't sure who to ask or if you have an immediate need and are unable to get hold of someone, call the Davis Family Library Circulation Desk at 802.443.5494, during library hours (http://go/hours/) or the Technology HelpDesk at 802.443.2200.
Interlibrary Loan (ILL)
Use http://go/ill/ when a Middlebury item is checked out, missing, or not in MIDCAT, (the library catalog) http://go/midcat/. It's easy and relatively fast (average turnaround for ILL is currently 1.31 days for articles, and 9 days for loans). You can request books, journal and newspaper articles, musical scores, audio-visual materials, sound recordings, loans of microfilm or microfiche from libraries around the world! Loan periods and renewals are set by the lending library. Save time creating requests by searching http://go/Summon/ and http://go/Worldcat/ which link directly to ILLiad and auto-complete ILL requests forms.
For more info on Interlibrary Loan, see http://go/ill/.
To acquaint yourself with important policies and guidelines, please visit the following: