Middlebury

Difference between revisions of "POP, IMAP, SMTP Clients"

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== How POP and IMAP work ==
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<span style="color:red">Important note:  IMAP and POP do NOT support multi-factor authentication (MFA).</span>  As Middlebury moves forward to protect all its accounts by MFA, '''these clients will no longer be allowed to connect to Middlebury's Exchange mail servers.'''  See our [[Multi-Factor_Authentication_Readiness|Multi-factor Authentication Readiness]] for more information.
  
POP and IMAP are two common ways to access email. Whereas an Exchange connection only works with MS Outlook or Entourage and generally can only connect from on-campus, virtually ''any'' email client (and many handheld devices) can be configured to connect to email using POP or IMAP, and the connection works anywhere in the world as long as you have internet access. However, POP and IMAP do not allow you access to the advanced features of our Exchange email server, such as the Calendar, Contacts, Notes, or Journal folders. These features are only available through Microsoft Outlook on a PC, or (to a lesser extent) Entourage or Webmail.
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'''Our recommended method''' is to [[Email configuration|configure an Exchange connection]] using a supported mail client for all computers and mobile devices. [[Webmail_Help|Webmail]] is another excellent option that provides reliable access to your mailbox and calendar from anywhere. As a last resort, to access '''only the e-mail in your main inbox''' (not subfolders, calendars, or contacts), you can configure an e-mail client like Thunderbird that supports an IMAP connection. (POP connections are outdated and not supported.)
  
POP and IMAP handle email differently. In general, we recommend IMAP over POP. Here are the differences in a nutshell:
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== What is IMAP? ==
* The POP protocol will ''download all mail from the server'' onto the user's computer, and the mails will be deleted from the server unless you specifically tell your email client to not delete them. It only downloads the inbox.
 
* IMAP, on the other hand, ''keeps all mail on the server'' and accesses it remotely. IMAP also allows you to "subscribe" to folders other than the Inbox, such as a "Personal" or "Classes" folder you might have created.
 
  
== Configuring POP and IMAP email access ==
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IMAP is a standardized protocol for retrieving e-mail. Almost any e-mail program can be configured to connect to our servers using IMAP, and the connection works anywhere in the world as long as you have internet access. However, POP and IMAP do not allow you access to the advanced features of our Exchange email server, such as the Calendar, Contacts, Notes, or Journal folders. These features are only available through [[Email configuration|Exchange connections]] or [[WebMail]].
  
Users of POP or IMAP account will need to adjust their setting as below:
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IMAP keeps all mail on the server and accesses it remotely, so it will still be there no matter where you access your e-mail from.
  
==== Incoming Mail ====
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== Configuring IMAP email access ==
  
* Your Incoming mail server should be "mail.middlebury.edu".
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To configure IMAP email access, use the generic configuration settings listed below. While alternate email clients and configurations aren't officially supported by the Helpdesk, we may be able to offer some guidance if you're having trouble, so feel free to [http://go.middlebury.edu/helpdesk contact us] if you're stuck.
* Your Incoming mail DOES require SSL. Due to a security issue, changes have been made that now require ALL users of Middlebury email accounts to use a secure connection when sending or receiving mail. Make sure to change the '''port''' to 995 (for POP) or 993 (for IMAP).
 
  
==== Incoming Mail: Advanced port settings ====
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==== Incoming Mail ====
 
 
If the basic configuration doesn't seem to work for you, try some of these port setting adjustments.
 
 
 
* TLS can't be enabled for incoming mail using POP in outlook, but when using IMAP, TLS can be enabled and allows a connection to mail.middlebury.edu over the default port 143.
 
* SSL can be enabled for incoming mail at mail.middlebury.edu, however it requires manually setting the port to 995 instead of 110 for POP, or the port to 993 instead of 143 for IMAP. At least gmail and outlook, and likely other clients allow the port to be set manually.
 
* SSL cannot be used to connect to ssmtp.middlebury.edu over port 25 in Outlook. The error message in outlook is: "Send test e-mail message: Your server does not support the connection encryption type you have specified. Try changing the encryption method. Contact your mail server administrator or Internet service provider (ISP) for additional assistance."
 
* SSL does appear to work to connect to ssmtp.middlebury.edu over port 25 using Macmail.
 
  
Our incoming mail server ''does'' requires authentication, which means that you need enter your middlebury username and password to receive mail. Your mail program will give you an option to save this username and password so you don't have to enter it every time you want to receive mail. We recommend that you do not choose this option, as you are required to change your Middlebury password every six months.
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'''IMAP Settings'''
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* Server name: outlook.office365.com
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* Port: 993
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* Encryption method: SSL
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* Username: <username>@middlebury.edu
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* Password: ''Your Middlebury Password''
  
==== Outgoing Mail (SMTP) ====
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==== Outgoing Mail ====
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'''NOTE''' that the below instructions only apply to your Middlebury e-mail. For other e-mail addresses you may have, see [[Email_configuration#Accessing_other_e-mail_accounts_from_on_campus|Accessing other e-mail accounts from on campus]].
  
* Your Outgoing mail server should be "ssmtp.middlebury.edu"
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'''SMTP Settings'''
* Your Outgoing mail does require SSL (or TLS if available - use '''port 25''' for this).
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* Server name: smtp.office365.com
* Your Outgoing mail server DOES require authentication, using the same credentials as the incoming server.
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* Port: 587
* Do NOT use secure password authentication.
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* Encryption method: STARTTLS
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* Username: <username>@middlebury.edu
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* Password: ''Your Middlebury Password''
  
 
[[Category:Helpdesk Documentation]]
 
[[Category:Helpdesk Documentation]]
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[[Category:Public Search]]

Latest revision as of 15:48, 3 May 2019

Important note: IMAP and POP do NOT support multi-factor authentication (MFA). As Middlebury moves forward to protect all its accounts by MFA, these clients will no longer be allowed to connect to Middlebury's Exchange mail servers. See our Multi-factor Authentication Readiness for more information.

Our recommended method is to configure an Exchange connection using a supported mail client for all computers and mobile devices. Webmail is another excellent option that provides reliable access to your mailbox and calendar from anywhere. As a last resort, to access only the e-mail in your main inbox (not subfolders, calendars, or contacts), you can configure an e-mail client like Thunderbird that supports an IMAP connection. (POP connections are outdated and not supported.)

What is IMAP?

IMAP is a standardized protocol for retrieving e-mail. Almost any e-mail program can be configured to connect to our servers using IMAP, and the connection works anywhere in the world as long as you have internet access. However, POP and IMAP do not allow you access to the advanced features of our Exchange email server, such as the Calendar, Contacts, Notes, or Journal folders. These features are only available through Exchange connections or WebMail.

IMAP keeps all mail on the server and accesses it remotely, so it will still be there no matter where you access your e-mail from.

Configuring IMAP email access

To configure IMAP email access, use the generic configuration settings listed below. While alternate email clients and configurations aren't officially supported by the Helpdesk, we may be able to offer some guidance if you're having trouble, so feel free to contact us if you're stuck.

Incoming Mail

IMAP Settings

  • Server name: outlook.office365.com
  • Port: 993
  • Encryption method: SSL
  • Username: <username>@middlebury.edu
  • Password: Your Middlebury Password

Outgoing Mail

NOTE that the below instructions only apply to your Middlebury e-mail. For other e-mail addresses you may have, see Accessing other e-mail accounts from on campus.

SMTP Settings

  • Server name: smtp.office365.com
  • Port: 587
  • Encryption method: STARTTLS
  • Username: <username>@middlebury.edu
  • Password: Your Middlebury Password
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