Middlebury

Difference between revisions of "POP, IMAP, SMTP Clients"

(Configuring email access)
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Some clients may not be able to connect to our Exchange servers using the regular [[email configuration]]. In these cases, an IMAP connection is recommended for users who do not wish to use [[WebMail]].
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<span style="color:red">Important note:  IMAP and POP do NOT support multi-factor authentication (MFA).</span>  As Middlebury moves forward to protect all its accounts by MFA, '''these clients will no longer be allowed to connect to Middlebury's Exchange mail servers.'''  See our [[Multi-Factor_Authentication_Readiness|Multi-factor Authentication Readiness]] for more information.
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'''Our recommended method''' is to [[Email configuration|configure an Exchange connection]] using a supported mail client for all computers and mobile devices. [[Webmail_Help|Webmail]] is another excellent option that provides reliable access to your mailbox and calendar from anywhere. As a last resort, to access '''only the e-mail in your main inbox''' (not subfolders, calendars, or contacts), you can configure an e-mail client like Thunderbird that supports an IMAP connection.  (POP connections are outdated and not supported.)
  
 
== What is IMAP? ==
 
== What is IMAP? ==
  
IMAP is a standardized protocol for retrieving e-mail. Almost any e-mail program can be configured to connect to our servers using IMAP, and the connection works anywhere in the world as long as you have internet access. However, POP and IMAP do not allow you access to the advanced features of our Exchange email server, such as the Calendar, Contacts, Notes, or Journal folders. These features are only available through Microsoft Outlook (PC or Mac) or [[WebMail]] (any Internet-capable device).
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IMAP is a standardized protocol for retrieving e-mail. Almost any e-mail program can be configured to connect to our servers using IMAP, and the connection works anywhere in the world as long as you have internet access. However, POP and IMAP do not allow you access to the advanced features of our Exchange email server, such as the Calendar, Contacts, Notes, or Journal folders. These features are only available through [[Email configuration|Exchange connections]] or [[WebMail]].
  
 
IMAP keeps all mail on the server and accesses it remotely, so it will still be there no matter where you access your e-mail from.
 
IMAP keeps all mail on the server and accesses it remotely, so it will still be there no matter where you access your e-mail from.
 
== POP (Outdated) ==
 
POP (often referred to as POP3, the current version) is an '''outdated''' way of retrieving mail from a server. By default, it deletes mail from the server as soon as it is downloaded, making it unsuitable for mail access from multiple devices. It also does not allow you to "subscribe" to folders other than the Inbox, such as a "Personal" or "Class" folder you might have created. We recommend the use of Exchange (preferred) or IMAP (only if necessary).
 
  
 
== Configuring IMAP email access ==
 
== Configuring IMAP email access ==
  
To configure IMAP email access, use the generic configuration settings listed below. While most alternate email clients aren't officially supported by the Helpdesk, we can offer some guidance if you're having trouble, so feel free to [http://go.middlebury.edu/helpdesk contact us] if you're stuck.
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To configure IMAP email access, use the generic configuration settings listed below. While alternate email clients and configurations aren't officially supported by the Helpdesk, we may be able to offer some guidance if you're having trouble, so feel free to [http://go.middlebury.edu/helpdesk contact us] if you're stuck.
  
 
==== Incoming Mail ====
 
==== Incoming Mail ====
  
* Your Incoming mail server should be "mail.middlebury.edu".
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'''IMAP Settings'''
* Your Incoming mail DOES require SSL. Due to a security issue, changes have been made that now require ALL users of Middlebury email accounts to use a secure connection when sending or receiving mail. Make sure to change the '''port''' to 995 (for POP) or 993 (for IMAP).
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* Server name: outlook.office365.com
 
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* Port: 993
==== Incoming Mail: Advanced port settings ====
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* Encryption method: SSL
 
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* Username: <username>@middlebury.edu
If the basic configuration doesn't seem to work for you, try some of these port setting adjustments.
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* Password: ''Your Middlebury Password''
 
 
* TLS can't be enabled for incoming mail using POP in outlook, but when using IMAP, TLS can be enabled and allows a connection to mail.middlebury.edu over the default port 143.
 
* SSL can be enabled for incoming mail at mail.middlebury.edu, however it requires manually setting the port to 995 instead of 110 for POP, or the port to 993 instead of 143 for IMAP. At least gmail and outlook, and likely other clients allow the port to be set manually.
 
* SSL cannot be used to connect to ssmtp.middlebury.edu over port 25 in Outlook. The error message in outlook is: "Send test e-mail message: Your server does not support the connection encryption type you have specified. Try changing the encryption method. Contact your mail server administrator or Internet service provider (ISP) for additional assistance."
 
* SSL does appear to work to connect to ssmtp.middlebury.edu over port 25 using Macmail.
 
 
 
Our incoming mail server ''does'' requires authentication, which means that you need enter your middlebury username and password to receive mail. Your mail program will give you an option to save this username and password so you don't have to enter it every time you want to receive mail. We recommend that you do not choose this option, as you are required to change your Middlebury password every six months.
 
 
 
==== Outgoing Mail (SMTP) ====
 
 
 
* Your Outgoing mail server should be "'''ssmtp.middlebury.edu'''"
 
* Your Outgoing mail does require SSL (or TLS if available - use '''port 25''' for this).
 
* Your Outgoing mail server DOES require authentication, using the same credentials as the incoming server.
 
* Do NOT use secure password authentication.
 
 
 
== Instructions for specific email programs ==
 
  
==== Thunderbird ====
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==== Outgoing Mail ====
[http://www.mozillamessaging.com/en-US/thunderbird/ Mozilla Thunderbird] is a free, lightweight, fast, secure email client brought to you by the creators of Firefox. Though not officially supported at Middlebury, it is fairly popular.
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'''NOTE''' that the below instructions only apply to your Middlebury e-mail. For other e-mail addresses you may have, see [[Email_configuration#Accessing_other_e-mail_accounts_from_on_campus|Accessing other e-mail accounts from on campus]].
  
When you first install Thunderbird or choose to add a new account, a small configuration window appears.
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'''SMTP Settings'''
# Enter your Middlebury email address and password.
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* Server name: smtp.office365.com
# The wizard will try to connect directly to the server, guessing at the connection settings, and offer you some initial configuration options. Modify these options by clicking the '''Edit''' button on the right.
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* Port: 587
# For the outgoing server: address is "'''ssmtp.middlebury.edu'''", port is 25, connect using username / PW (enter email address), DO NOT use secure authentication, and use '''STARTTLS''' connection security.
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* Encryption method: STARTTLS
# For the incoming mail, use IMAP and try the default settings.
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* Username: <username>@middlebury.edu
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* Password: ''Your Middlebury Password''
  
 
[[Category:Helpdesk Documentation]]
 
[[Category:Helpdesk Documentation]]
 
[[Category:Public Search]]
 
[[Category:Public Search]]

Latest revision as of 15:48, 3 May 2019

Important note: IMAP and POP do NOT support multi-factor authentication (MFA). As Middlebury moves forward to protect all its accounts by MFA, these clients will no longer be allowed to connect to Middlebury's Exchange mail servers. See our Multi-factor Authentication Readiness for more information.

Our recommended method is to configure an Exchange connection using a supported mail client for all computers and mobile devices. Webmail is another excellent option that provides reliable access to your mailbox and calendar from anywhere. As a last resort, to access only the e-mail in your main inbox (not subfolders, calendars, or contacts), you can configure an e-mail client like Thunderbird that supports an IMAP connection. (POP connections are outdated and not supported.)

What is IMAP?

IMAP is a standardized protocol for retrieving e-mail. Almost any e-mail program can be configured to connect to our servers using IMAP, and the connection works anywhere in the world as long as you have internet access. However, POP and IMAP do not allow you access to the advanced features of our Exchange email server, such as the Calendar, Contacts, Notes, or Journal folders. These features are only available through Exchange connections or WebMail.

IMAP keeps all mail on the server and accesses it remotely, so it will still be there no matter where you access your e-mail from.

Configuring IMAP email access

To configure IMAP email access, use the generic configuration settings listed below. While alternate email clients and configurations aren't officially supported by the Helpdesk, we may be able to offer some guidance if you're having trouble, so feel free to contact us if you're stuck.

Incoming Mail

IMAP Settings

  • Server name: outlook.office365.com
  • Port: 993
  • Encryption method: SSL
  • Username: <username>@middlebury.edu
  • Password: Your Middlebury Password

Outgoing Mail

NOTE that the below instructions only apply to your Middlebury e-mail. For other e-mail addresses you may have, see Accessing other e-mail accounts from on campus.

SMTP Settings

  • Server name: smtp.office365.com
  • Port: 587
  • Encryption method: STARTTLS
  • Username: <username>@middlebury.edu
  • Password: Your Middlebury Password
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