Middlebury

Difference between revisions of "Perceptive Content"

 
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== What is Content? ==
 
== What is Content? ==
  
Content is an enterprise content management application.  It provides tools that help us capture, store, retrieve and manage documents in a structured way.  It includes workflow, forms and reporting capabilities.  Content management solutions are implemented a department at a time, with the ability to share documents and workflow processes across departments.
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Content (aka Content7) is an enterprise content management application (replacing the previous document management system called Nolij).  It provides tools that help us capture, store, retrieve and manage documents in a structured way.  It includes workflow, forms and reporting capabilities.  Content management solutions are implemented a department at a time, with the ability to share documents and workflow processes across departments.
  
 
== How do I get it? ==
 
== How do I get it? ==
If your department has implemented Perceptive Content here's how to install:
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If you're interested in implementing Content talk to someone on the ITS Contacts list at the bottom of this page.  For access to the system you may use WebNow, or the desktop client:
  
[[Perceptive_Content/InstallPerceptiveContent|Installation instructions]]
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=== In a browser using WebNow  ===
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WebNow is the browser based version of Content.  It has all the features of the desktop client except the ability to import documents.  Internet Explorer is the recommended browser.  Get to it from go/webnow, go/perceptivecontent or at this link:  [https://echo.middlebury.edu:8080/webnow/ WebNow]
  
== Learn more ==
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It is possible to use WebNow on a Mac but it requires some special configuration.  Occasional Mac users should use Remote Desktop Services.
  
Lexmark is the vendor for Content.  Here are links to their user guide and website.
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=== Desktop Client - Windows only ===
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If you need to import documents to Content, then you must use the desktop client.
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[[Perceptive_Content/InstallPerceptiveContent|Installation instructions]]. 
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=== Remote Desktop Services ===
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If you use a Mac then your best method for using Content is Remote Desktop Services (RDS)Windows 10 users who need to import documents must also use the RDS.
  
[https://docs.perceptivesoftware.com/ImageNow/en_US/7.1/User/User.htm Content User Guide]
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See this page for information:  [[Remote_Desktop_Services|How to Access Remote Desktop Services]]
  
[http://www.lexmark.com/en_us/home-page-b.html Lexmark website]
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== Which Departments use Content? ==
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* Academic Affairs
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* Accounts Payable
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* Breadloaf School of English
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* Department of Public Safety
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* HR
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* Office of Advancement
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* Payroll
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* Undergraduate Admissions
  
Content is new to Middlebury.  Sometime soon we'll have more to say about it.  For more information please contact someone on the ITS Contact list below.
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== Learn more ==
  
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Kofax is the vendor for Content.  Here are links to their user guide and website.
  
== Troubleshooting ==
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[https://docs.perceptivesoftware.com/ImageNow/en_US/7.1/User/User.htm Content User Guide]
  
=== Enabling LearnMode for Java ===
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[http://www.kofax.com/products/enterprise-content-management/perceptive-document-management Kofax website]
You may see this error message when trying to link a document for the first time:
 
  
[[File:PerceptiveSaveAsLearnModeError.png]]
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For more information please contact someone on the ITS Contact list below.
  
The solution is to close and reopen both the Content client, and Banner INB.
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== Troubleshooting ==
 
 
===Error 1935===
 
 
 
Error 1935. An error occurred during the installation of assembly component...
 
 
 
[[File:PerceptiveError1935.png]]
 
 
 
This behavior is due to a Windows Update concurrently installing an update to the computer. Upon completion of the Windows Update, restart the computer. Confirm the Windows Update process has fully completed and then try the install again.
 
 
 
===Error opening installation log file===
 
Error opening installation log file.  Verify that the specified location exists and is writable.
 
  
Contact the help desk.  They may reference ticket 517276 for more information.  The vendor has a resolution but, if that doesn’t work, updates could be the problem.
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See [[Perceptive_Content/Troubleshooting|Troubleshooting]]
  
 
== ITS Contacts ==
 
== ITS Contacts ==

Latest revision as of 15:28, 15 November 2017

What is Content?

Content (aka Content7) is an enterprise content management application (replacing the previous document management system called Nolij). It provides tools that help us capture, store, retrieve and manage documents in a structured way. It includes workflow, forms and reporting capabilities. Content management solutions are implemented a department at a time, with the ability to share documents and workflow processes across departments.

How do I get it?

If you're interested in implementing Content talk to someone on the ITS Contacts list at the bottom of this page. For access to the system you may use WebNow, or the desktop client:

In a browser using WebNow

WebNow is the browser based version of Content. It has all the features of the desktop client except the ability to import documents. Internet Explorer is the recommended browser. Get to it from go/webnow, go/perceptivecontent or at this link: WebNow

It is possible to use WebNow on a Mac but it requires some special configuration. Occasional Mac users should use Remote Desktop Services.

Desktop Client - Windows only

If you need to import documents to Content, then you must use the desktop client. Installation instructions.

Remote Desktop Services

If you use a Mac then your best method for using Content is Remote Desktop Services (RDS). Windows 10 users who need to import documents must also use the RDS.

See this page for information: How to Access Remote Desktop Services

Which Departments use Content?

  • Academic Affairs
  • Accounts Payable
  • Breadloaf School of English
  • Department of Public Safety
  • HR
  • Office of Advancement
  • Payroll
  • Undergraduate Admissions

Learn more

Kofax is the vendor for Content. Here are links to their user guide and website.

Content User Guide

Kofax website

For more information please contact someone on the ITS Contact list below.

Troubleshooting

See Troubleshooting

ITS Contacts

  • Amy Stocklen
  • Rob Pekor
  • Tom Cutter
  • David Ludwig
  • Charlotte Pratt
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