Middlebury

Difference between revisions of "Perceptive Content: InstallPerceptiveContent"

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== How to Install Perceptive Content ==
 
== How to Install Perceptive Content ==
  
=== Install the software (Windows only) ===
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The Perceptive Content client is only available for Windows. Mac users have the following option:
Mac users see...TBD
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 +
Mac users who do not need to scan documents may use the web version of Content: [https://echo.middlebury.edu/expcontentapps/ Experience]
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 +
=== Install the software - 2020 and later laptops (via Company Portal) ===
  
# For best results, use a wired (Ethernet) connection from '''on-'''campus.
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#Open the Company Portal
# Visit https://vigo.middlebury.edu (or use [http://go.middlebury.edu/kss http://go/kss]).
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#[[File:CompanyPortal1.png|RTENOTITLE]]  
# Log in with your Middlebury username and password; leave the Organization field '''blank'''.<br>
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#'''If you do not see the company portal choice above then follow the directions for pre-2020 laptops.'''  
#* Note:  Your email address will not work on this site; you must use your username.
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#Choose Perceptive Content  
# Click the blue '''Want Software?''' button.
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#[[File:CompanyPortal2.png|RTENOTITLE]]
# Click the blue 'Install Perceptive Content Desktop Client' link.
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#Click the Install button  
# Click the blue '''Install''' button.
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#[[File:CompanyPortal3.png|RTENOTITLE]]
# You'll be brought to a Download History window.  Be patient, it takes the installer some time to start.  You'll soon see the installation Wizard working.
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#Wait while it downloads and installs
# When the installation is almost done you may see this error:
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#[[File:CompanyPortal4.png|RTENOTITLE]]  
# [[File:PerceptiveImageTrayError.png]]
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#<span style="font-size:11.0pt"><span style="line-height:115%"><span style="font-family:">Type Content into the Windows search box and choose Perceptive Content.</span></span></span>
# Don't worry about the error. Click OK and your installation should be complete.
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#[[File:CompanyPortal5.png|RTENOTITLE]]  
# Log out of the download site by clicking "Log Out" in the upper right hand of the window.
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#If your login screen already shows MiddleburyProd (see below) above the username then you’re all set. If you don’t see MiddleburyProd, or if you will need to use the test version of Content, then follow the instructions under Set up a Connection Profile  
# Perceptive Content is installed but you need to restart your computer to see it.
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<p style="text-align: center;">[[File:PCFoundation.png|RTENOTITLE]]</p>
# After restarting you should see the Content shortcut, [[File:PerceptiveIcon.png]] on your desktop.  Double-click it to get the login screen.
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=== Install the software - pre -2020 laptops (via KACE) ===
# If your login screen already shows '''MiddleburyProd''' (see below) above the username then you're all set. If not follow the instructions under '''Set up a Connection Profile'''.
 
[[File:PerceptiveLogin.png]]
 
  
 +
#For best results, use a wired (Ethernet) connection from '''on-'''campus.
 +
#Visit [https://vigo.middlebury.edu https://vigo.middlebury.edu] (or use [http://go.middlebury.edu/kss http://go/kss]).
 +
#Log in with your Middlebury username and password; leave the Organization field '''blank'''.
 +
#*Note: Your email address will not work on this site; you must use your username. 
 +
#Click the &nbsp;"'''Want Software? '''Go to the downloads page'''"'''&nbsp;button.
 +
#Click the 'Install Perceptive Content Desktop Client' link.
 +
#Check the "Device&nbsp;to install software on:” dropdown to confirm it shows your pc.
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#Click the&nbsp;'''"Run Now"'''&nbsp;button.
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#[[File:DownloadsInfo.png|RTENOTITLE]]
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#You'll be brought to a Download History window. Be patient, it takes the installer some time to start. You'll soon see the installation Wizard working.
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#You'll&nbsp;<span style="font-size:11.0pt"><span style="line-height:115%"><span style="font-family:">see a few windows pop up as it installs. Just choose Install, Yes, OK or Finish as needed. When done you will see a window like this:</span></span></span>
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#[[File:PCInstallWindow.png|RTENOTITLE]]
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#Log out of the download site by clicking "Log Out" in the upper right hand of the window.
 +
#Perceptive Content is installed but you need to restart your computer to see it.
 +
#After restarting you should see the Content shortcut, [[File:PerceptiveIcon.png|RTENOTITLE]] on your desktop. Double-click it to get the login screen.
 +
#If your login screen already shows '''MiddleburyProd''' (see below) above the username then you're all set. If you don’t see MiddleburyProd, or if you will need to use the test version of Content, then follow the instructions under <!--[if supportFields]><span
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style='font-size:11.0pt;line-height:115%;font-family:"Calibri",sans-serif;
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mso-ascii-theme-font:minor-latin;mso-fareast-font-family:Calibri;mso-fareast-theme-font:
 +
minor-latin;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:"Times New Roman";
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mso-bidi-theme-font:minor-bidi;mso-ansi-language:EN-US;mso-fareast-language:
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EN-US;mso-bidi-language:AR-SA'><span style='mso-element:field-begin'></span><span
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style='mso-spacerun:yes'> </span>REF _Ref444702773 \h <span style='mso-element:
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field-separator'></span></span><![endif]-->'''Set up a Connection Profile<!--[if gte mso 9]><xml>
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<w:data>08D0C9EA79F9BACE118C8200AA004BA90B02000000080000000E0000005F005200650066003400340034003700300032003700370033000000</w:data>
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</xml><![endif]--><!--[if supportFields]><span style='font-size:11.0pt;
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line-height:115%;font-family:"Calibri",sans-serif;mso-ascii-theme-font:minor-latin;
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mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;mso-hansi-theme-font:
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minor-latin;mso-bidi-font-family:"Times New Roman";mso-bidi-theme-font:minor-bidi;
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mso-ansi-language:EN-US;mso-fareast-language:EN-US;mso-bidi-language:AR-SA'><span
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style='mso-element:field-end'></span></span><![endif]-->'''
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<p style="text-align: center;">[[File:PCFoundation.png|RTENOTITLE]]</p>
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=== Login ===
  
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#Log in with your regular ID. You’ll see a toolbar that looks like this, maybe with fewer icons. Success!
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<p style="text-align: center;">[[File:Login.png|RTENOTITLE]]</p>
 
=== Set up a Connection Profile ===
 
=== Set up a Connection Profile ===
  
# In the upper left of the login screen click '''Connection Profiles''', then '''Edit Connection Profiles'''.
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#In the upper left of the login screen click '''Connection Profiles''', then '''Edit Connection Profiles'''.  
# Click the '''Create''' button. Fill the screen out as show below.
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#Click the '''Create''' button. Fill the screen out as show below.  
[[File:PerceptiveConnectionProfileProd.png]]  
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# If you'll be using the test system create one for dev:
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[[File:PerceptiveConnectionProfileProd.png|RTENOTITLE]]
[[File:PerceptiveConnectionProfileDev.png]]
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#If you'll be using the test system create one for dev:  
 +
 
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[[File:PerceptiveConnectionProfileDev.png|RTENOTITLE]]
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=== Troubleshooting ===
 +
 
 +
If issues arise with the current release,&nbsp; resolutions will appear below
 +
 
 +
=== Install the software (Windows Only) Monterey campus ===
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 +
Contact the Monterey help desk to install the software for you.
 +
 
 +
[[Category:Pages with broken file links]] [[Category:Helpdesk Documentation]] [[Category:Public Search]]

Revision as of 17:48, 22 June 2021

How to Install Perceptive Content

The Perceptive Content client is only available for Windows. Mac users have the following option:

Mac users who do not need to scan documents may use the web version of Content: Experience

Install the software - 2020 and later laptops (via Company Portal)

  1. Open the Company Portal
  2. RTENOTITLE
  3. If you do not see the company portal choice above then follow the directions for pre-2020 laptops.
  4. Choose Perceptive Content
  5. RTENOTITLE
  6. Click the Install button
  7. RTENOTITLE
  8. Wait while it downloads and installs
  9. RTENOTITLE
  10. Type Content into the Windows search box and choose Perceptive Content.
  11. RTENOTITLE
  12. If your login screen already shows MiddleburyProd (see below) above the username then you’re all set. If you don’t see MiddleburyProd, or if you will need to use the test version of Content, then follow the instructions under Set up a Connection Profile

RTENOTITLE

Install the software - pre -2020 laptops (via KACE)

  1. For best results, use a wired (Ethernet) connection from on-campus.
  2. Visit https://vigo.middlebury.edu (or use http://go/kss).
  3. Log in with your Middlebury username and password; leave the Organization field blank.
    • Note: Your email address will not work on this site; you must use your username.
  4. Click the  "Want Software? Go to the downloads page" button.
  5. Click the 'Install Perceptive Content Desktop Client' link.
  6. Check the "Device to install software on:” dropdown to confirm it shows your pc.
  7. Click the "Run Now" button.
  8. RTENOTITLE
  9. You'll be brought to a Download History window. Be patient, it takes the installer some time to start. You'll soon see the installation Wizard working.
  10. You'll see a few windows pop up as it installs. Just choose Install, Yes, OK or Finish as needed. When done you will see a window like this:
  11. RTENOTITLE
  12. Log out of the download site by clicking "Log Out" in the upper right hand of the window.
  13. Perceptive Content is installed but you need to restart your computer to see it.
  14. After restarting you should see the Content shortcut, RTENOTITLE on your desktop. Double-click it to get the login screen.
  15. If your login screen already shows MiddleburyProd (see below) above the username then you're all set. If you don’t see MiddleburyProd, or if you will need to use the test version of Content, then follow the instructions under Set up a Connection Profile

RTENOTITLE

Login

  1. Log in with your regular ID. You’ll see a toolbar that looks like this, maybe with fewer icons. Success!

RTENOTITLE

Set up a Connection Profile

  1. In the upper left of the login screen click Connection Profiles, then Edit Connection Profiles.
  2. Click the Create button. Fill the screen out as show below.

RTENOTITLE

  1. If you'll be using the test system create one for dev:

RTENOTITLE

Troubleshooting

If issues arise with the current release,  resolutions will appear below

Install the software (Windows Only) Monterey campus

Contact the Monterey help desk to install the software for you.

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