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| | + | Content for this wiki page has been moved to the TeamDynamix Knowledge Base: |
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| − | We recommend that you save your documents in your OneDrive or Google Drive cloud storage where they can be easily accessed by any networked computer on campus.
| + | '''https://support.gmhec.org/TDClient/47/middlebury/KB/ArticleDet?ID=140''' |
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| − | *Choosing the '''MiddColor, MiddBW''', or '''Non_Library_Printers''' print queues on our Papercut server allows you to go to [https://www.middlebury.edu/office/information-technology-services/services/printing/printer-locations-use#public-printer-locations any participating print release station] to release your print job(s)! See the appropriate Mobility Print instructions below to set up the new '''MiddBW''' & '''MiddColor '''queues for use on a personal device.
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| − | *For '''Institute''' printing in '''Monterey''', please use the '''MiddColor''' and '''MiddBW''' print queues.
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| − | == PDF Handouts ==
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| − | Printer-friendly PDF handouts containing highlights from this page.
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| − | * [https://mediawiki.middlebury.edu/LIS/images/2/22/Handout-How_to_Print_at_Middlebury_Fall_2021.pdf Printing on Middlebury Campus - Fall 2021]
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| − | * [https://mediawiki.middlebury.edu/LIS/images/b/b7/Handout-How_to_Print_at_MIIS_Fall_2021.pdf Printing at Monterey - Fall 2021]
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| − | == Printing Options ==
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| − | You may use the following instructions to set up your '''personally-owned''' device to be able to submit print jobs using [https://www.middlebury.edu/office/information-technology-services/services/printing/mobility-print Mobility Print], or you may submit print jobs using publicly-available computers.
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| − | === Print from your own computer using Mobility Print===
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| − | ===='''macOS '''(one time setup instructions) ====
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| − | IMPORTANT: Mobility Print is '''not''' intended for use on '''college-owned computers'''; see [http://go.middlebury.edu/print?mac '''http://go/print?mac/'''] for printer installation instructions.
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| − | The new '''MiddBW '''and '''MiddColor '''queues will need to be added using these steps:
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| − | #<span style="background:white"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="vertical-align:baseline">Be</span></span></span></span> sure to connect to wireless with '''MiddleburyCollege''', NOT MiddleburyGuest!
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| − | #<span style="background:white"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="vertical-align:baseline"><span style="color:black">Navigate to '''System Preferences''' > '''Printers & Scanners'''.</span></span></span></span></span>
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| − | #<span style="background:white"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="vertical-align:baseline"><span style="color:black">Click the </span><span style="color:black">+ icon below the ''Printers'' pane. The ''Add'' dialog box appears, listing all discovered printers on the network.</span></span></span></span></span>
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| − | #<span style="background:white"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="vertical-align:baseline"><span style="color:black">Click to select a printer. Its ''Name'', ''Location'', and ''Use '''''will display.'''</span></span></span></span></span>'''
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| − | #<span style="background:white"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="vertical-align:baseline"><span style="color:black">Confirm that ''Use'' is set to '''Secure AirPrint''', then click '''Add''' to set up the desired printer.</span></span></span></span></span>
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| − | #<span style="font-size:11.0pt"><span style="line-height:115%">Print your document.</span></span> When prompted to login, do NOT accept the details provided! Enter your '''full Middlebury email address and password''' and choose "save to keychain".<br/> <span style="font-size:11.0pt"><span style="line-height:115%">(Repeat steps 1 – 5 above to add any other desired printers.)</span></span>
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| − | ===='''Windows 10 '''(one time installation instructions) ====
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| − | IMPORTANT: Mobility Print is '''not''' intended for use on '''college-owned computers'''; see [http://go.middlebury.edu/print?win '''http://go/print?win/'''] for printer installation instructions.
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| − | The new '''MiddBW '''and '''MiddColor '''queues will need to be installed using these steps:
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| − | #<span style="background:white"><span style="color:#284348"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="vertical-align:baseline"><span style="color:black">Visit </span><span style="color:black">[http://go.middlebury.edu/mobileprint '''http://go/mobileprint/''']</span><span style="color:black">. Click the link to download then run the </span><span style="color:black">[http://papercut.com/products/ng/mobility-print/download/client/windows/ '''Mobility Print Installer''']</span> <span style="color:black">(pc-mobility-print-printer-setup-1.0.XXX.exe). You may need to allow the app to make changes.</span></span></span></span></span></span>
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| − | #<span style="background:white"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="vertical-align:baseline"><span style="color:black">Choose the installation language. On the ''License Agreement'' screen, '''accept''' the agreement, then click '''Next'''.</span></span></span></span></span>
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| − | #<span style="background:white"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="vertical-align:baseline"><span style="color:black">Select desired printer(s), then click '''Next'''.<br/> Note: You may want to '''un'''check the box beside BIH621CT to deselect it.</span></span></span></span></span>
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| − | #<span style="background:white"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="vertical-align:baseline"><span style="color:black">Enter your '''full Middlebury College email address and password''', then click '''Next'''.<br/> '''Important!''' The credentials used to install individual printers will be charged for any print jobs submitted to it, regardless of who is logged on to the computer.</span></span></span></span></span>
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| − | #<span style="background:white"><span style="line-height:normal"><span style="tab-stops:list .5in"><span style="vertical-align:baseline"><span style="color:black">Click '''Finish'''. Print your document.<br/> (To add more printers later, run the downloaded '''Mobility Print Installer''' program again.)</span></span></span></span></span>
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| − | ==== Troubleshooting Common Mobility Print Issues ====
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| − | *Mobility Print is '''not''' intended for use on college-owned laptops; <span style="color: rgb(29, 28, 29); font-family: Slack-Lato, appleLogo, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: common-ligatures; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none">all features of the print driver</span> will '''not''' be available. These machines can connect easily to networked printers. Refer to [http://go.middlebury.edu/print?win '''http://go/print?win/'''] or [http://go.middlebury.edu/print?mac '''http://go/print?mac/'''] for printer installation instructions.
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| − | *Check the wireless network. Mobility Print does <u>not</u> work on the MiddleburyGuest network; you must be connected to wireless using '''MiddleburyCollege'''.
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| − | *Be sure you are using valid login credentials when prompted to authenticate; you need your '''full Middlebury email address and password'''. You can confirm your password is correct by using it to log in to a different service, such as [http://go.middlebury.edu/mail Webmail] ('''http://go/mail/''').
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| − | *Mobility print does '''not''' support printing to '''plotters''' due to the non-standard page sizes.
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| − | *<span style="font-size:11.0pt"><span style="line-height:115%">Certain printers have restricted access; you may see ones included in the printer list that you cannot use.</span></span>
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| − | *Mac users can often fix issues by removing/reinstalling printers from System Preferences > Printers & Scanners. If "hold for authentication" error appears, clearing the keychain will resolve matters.
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| − | *Use of private VPN software (other than Middlebury's Global Protect) will cause problems with Mobility Print setup and use.
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| − | *Still need a hand? See [http://go.middlebury.edu/printerhelp Getting Help with Printer Issues] ('''[http://go/printerhelp/ http://go/printerhelp/]''').
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| − | === Print from a lab or public computer ===
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| − | <span style="color:red">NOTE: Guest printing is currently unavailable due to continued COVID-19 concerns.</span>
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| − | #Log in to a college computer in the library or any of our public computer labs. Be sure to use your own Middlebury username and password - if someone else was using the computer before you and forgot to logout, log them out first!
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| − | #Access and open your document from the cloud, from your USB drive, or from wherever you stored it.
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| − | #Print your document. In most programs you can do this by choosing '''File''' -> '''Print''' or by pressing the appropriate shortcut keys.
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| − | #*Specify which pages you want to print, then choose '''MiddColor''', '''MiddBW''', or '''Non_Library_Printers''' from the drop-down list.<br/> (Note: For Windows users, queue names are followed by '''on papercut'''.)
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| − | #*Choosing another printer is possible but these three queues give you the greatest flexibility as you can release your print job from [https://www.middlebury.edu/office/information-technology-services/services/printing/printer-locations-use#public-printer-locations any associated release station].
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| − | #Proceed to a [https://www.middlebury.edu/office/information-technology-services/services/printing/printer-locations-use#public-printer-locations '''Print Release Station'''] associated with your printer selection. (After 24 hours have elapsed your print job will be erased from the system.)
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| − | #Log into the '''Print Release Station''' on or near the printer using your Middlebury username and password.
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| − | #Release your print job by selecting “'''Print'''”.
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| − | == Where can I release my print jobs? ==
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| − | *View lists of [https://www.middlebury.edu/office/information-technology-services/services/printing/printer-locations-use#public-printer-locations public printer locations] for jobs sent to '''MiddColor, MiddBW, and Non_Library_Printers'''.
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| − | == Please Conserve Resources! ==
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| − | You can reduce the environmental impact of printing your papers by following some simple recommendations:
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| − | *Use '''Print Preview''' (under the '''File''' menu) to see how your document looks before printing.
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| − | *Print double-sided whenever possible. This is the default for the '''MiddBW '''queue.
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| − | *Don’t print e-reserve or other web source material unless truly necessary. Instead of printing the entire document, take notes while reading it on the computer to help you remember important points.
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| − | *When printing a draft, print multiple pages on one sheet. This can be surprisingly readable at 2-4 pages per sheet. It becomes a tremendous paper-saving technique when combined with double-sided printing!
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| − | *Please print only one copy of your documents then use the copy machines to generate additional copies, if needed.
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| − | == Additional Resources ==
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| − | *[https://www.middlebury.edu/office/information-technology-services/services/printing#getting-help-with-symquest-printer-issues Getting Help with Printer Issues]
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| − | *[https://www.middlebury.edu/office/information-technology-services/services/printing/print-and-copy-costs Printing Cost & Quota Information]
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| − | *[https://www.middlebury.edu/office/information-technology-services/services/printing/papercut-managing-your-account Managing Your Account on Papercut]
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| | [[Category:Helpdesk Documentation]] [[Category:Printers]] [[Category:Public Search]] [[Category:Printing]] | | [[Category:Helpdesk Documentation]] [[Category:Printers]] [[Category:Public Search]] [[Category:Printing]] |
| | + | [[Category:TDXKB]] |
