Middlebury

Difference between revisions of "Quick Guide LibraryH3lp"

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A'''CCESS THE LIBRARYH3LP CHAT CLIENT''' LibraryH3lp is the new chat client that will replace Meebo. You each have your own chat client login. Logging in with your own account allows you to do two things not possible in Meebo.
 
 
'''ACCESS THE LIBRARYH3LP CHAT CLIENT''' LibraryH3lp is the new chat client that will replace Meebo. You each have your own chat client login. Logging in with your own account allows you to do two things not possible in Meebo.  
 
  
 
1) Have multiple librarians logged in and monitoring the same chat service (much like when staffing L-Net) and 2) Transfer chats to another librarian if needed (e.g. transfer end-of-shift chat to next shift librarian.)  
 
1) Have multiple librarians logged in and monitoring the same chat service (much like when staffing L-Net) and 2) Transfer chats to another librarian if needed (e.g. transfer end-of-shift chat to next shift librarian.)  
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Browse to the file location and click "Ok".  
 
Browse to the file location and click "Ok".  
  
 
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Revision as of 11:24, 9 January 2012

ACCESS THE LIBRARYH3LP CHAT CLIENT LibraryH3lp is the new chat client that will replace Meebo. You each have your own chat client login. Logging in with your own account allows you to do two things not possible in Meebo.

1) Have multiple librarians logged in and monitoring the same chat service (much like when staffing L-Net) and 2) Transfer chats to another librarian if needed (e.g. transfer end-of-shift chat to next shift librarian.)


WHAT YOU SEE UPON LOGIN
Libraryh3lp client login.png

To login go to:http://libraryh3lp.com/webchat/

Note: use all lower-case for your username: your password is case-sensitive

The first time you login, please change your password (initially set to: valleylibrary)

Check your buddy list to see if your colleagues are there. If a buddy is missing, add a buddy using this format: username@libraryh3lp.com ( standard librarian username is vlibXXXXX).


STARTING YOUR CHAT SHIFT
When you are ready to take your shift, IM the librarian currently on that you are ready and make sure your status is set to "Available".

When you login, your status should default to "Available".

Libraryh3lp screen.png


INCOMING CHAT
An incoming chat is accompanied by sound and blinking title bar. Answering the chat will stop the sound and the blinking. Enter your response at the bottom of the widget.Press enter to send the messsage.

Libraryh3lp incoming chat.png


BY THE WAY...THIS IS WHAT THE PATRON SEES
On the patron side, the chat status will appear in the top left hand corner. The patron types their message in the lower box.

Libraryh3lp chatwidget.png

SEND FILES
You can send files easily to the patron. Click the "Send File" link.

Browse to the file location and click "Ok".