Difference between revisions of "Register your computer on the Middlebury network"
(Added tag: 'Helpdesk Documentation')
m (Register your computer on the Middlebury College network moved to Register your computer on the Middlebury network: Shorter...)
Revision as of 17:07, 8 January 2010
All computers and devices that are connected to the Middlebury College wired or secure network must be registered with our "Campus Manager". When you first bring your computer on campus and try to access the internet through our network, you will be directed to our Network Registration page.
Computers connected at Monterey, Bread Loaf, and Middlebury schools abroad do not need to be registered on our network.
Blackberries, PDAs, and Smart Phones don't need to be registered unless they access the internet through our Midd_secure secured wireless network.
How to register your computer on the network
If you have not registered your computer on our network, or if the last time you registered was more than 6 months ago, you will be directed to our Network Registration page. Registration is quick and easy.
Note that the registration process is exactly the same whether you are registering for the first time, or re-registering your computer.
- Make sure your computer is plugged in with an Ethernet cable to our wired network, anywhere on campus.
- Open up an Internet browser (Firefox, Internet Explorer, Safari, etc). If you have not registered already, your computer should be directed to our Network Registration page. It looks like this:
- Click on Middlebury College Students, Faculty, and Staff (Including Language Schools). (If you do not have a Middlebury username / password, click Guest instead for one-day temporary access.)
- You will be asked if you are a responsible computer user. If you are, click I Agree.
- If you are using Windows, you will be asked to update your system. Please do so - but for now, just click Continue.
- Next, you will be reminded to use current and up-to-date virus protection software on your computer. See below for antivirus help. For now, click Continue.
- You will come to a page that looks like the one below. You will be asked to enter in your username and password.
- This is the same username and password that you would use to access your Middlebury email. Note that your "username" doesn't include the "@middlebury.edu" part of your email address.
- If you haven't set your username and password yet, or need to reset your password, you can do so by going to go/activate.
- Tell the register page whether you are using a laptop or a desktop, then click .
- Your computer will download a small file called Bradford Dissolvable Agent. Download and run this file. It will introduce your computer to the network, then pop up a page saying "Registration was successful".
- Restart your computer, or your network connection, and you will be all set!
System updates are very important to your computer's (and our network's) security, so please don't ignore them. However, you can continue with registration even if you haven't updated your computer yet.
Please stop by the LIS Helpdesk in the Main Library if you need help updating your computer. Or if you don't... just to say hello. We're friendly!
Antivirus protection is very important both for your computer's security, and for our network's security. If you don't have antivirus software, you can install our Symantec AntiVirus by going to go/SAV.
"I didn't have any antivirus software" is one of the main reasons that students get virus infections on their computers. It's frustrating to lose your computer for a week because of a virus, when you have a major paper due. Please don't do that to yourself.
Troubleshooting and advanced
I'm not being sent to the registration page!
- If you want to register your computer but aren't being directed to the Network Registration page, you can manually access the page at go/netreg. Once you can see this page, follow the above registration steps as normal.
- If you are still having trouble registering your computer, it's useful to write down your IP address. This is a group of four 3-digit numbers that give us useful information about what's wrong in case your computer can't access the internet. For example, if the first and second section do not read 172.17, your computer will not be able to register without some help.
Contact us if you need help
Feel free to contact the Helpdesk for help registering your computer if you're having trouble. You can reach us at extension 2200 (or 802 443 2200), or come in to our office in the Main Library, room 202. We are open 8 AM to 12 PM on weekdays and afternoons on weekends.
The above steps only work on a computer running Windows XP / Vista, Mac, or some flavors of Linux. If you have any other device such as an Xbox or iPod Touch, or you are having trouble registering your computer using the normal steps, feel free to call the Helpdesk and we can help you register the device.
We do not support personal routers
Many students bring their own routers to campus hoping to set up their own network. These devices need to be registered through the Helpdesk or they will not work.
However, we have run into lots of problems with routers over the last few years and we are no longer supporting them. For example, if routers are not configured correctly, they can cause other, nearby computers' network connections to break and leading to lots of confusion on our end until the router is found and turned off or fixed.