Middlebury

Difference between revisions of "Remote Assistance"

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[[Category:Helpdesk]]
 
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[[Category:Remote Support]]
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[[Category:Network]]
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Revision as of 10:05, 22 September 2008


Windows

  • Remote Assistance (launch from Heat => Offer Remote Assistance) - only Helpdesk staff have permissions to use this
  • Blonde Lady
    • software for customers can be found (and zipped/e-mailed) here: \\snowleopard\vol1\Software\Software-Windows...
    • software for consultants can be found here: \\snowleopard\vol1\Software\Software-Windows...
  • VNC
  • Remote Desktop (drawback: customer gets logged out)

Mac

  • Apple Remote Desktop (do not have enough licenses)
  • Built-in VNC
  • OSXVnc
  • MiddVnc (newer images)
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