Difference between revisions of "Remote Assistance"

m (Added to category "Helpdesk")
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Revision as of 09:18, 12 August 2008


  • Remote Assistance (launch from Heat => Offer Remote Assistance) - only Helpdesk staff have permissions to use this
  • Blonde Lady
    • software for customers can be found (and zipped/e-mailed) here: \\snowleopard\vol1\Software\Software-Windows...
    • software for consultants can be found here: \\snowleopard\vol1\Software\Software-Windows...
  • VNC
  • Remote Desktop (drawback: customer gets logged out)


  • Apple Remote Desktop (do not have enough licenses)
  • Built-in VNC
  • OSXVnc
  • MiddVnc (newer images)
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