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Difference between revisions of "Remote Assistance"
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==Windows== | ==Windows== | ||
* Remote Assistance (launch from Heat => Offer Remote Assistance) - only Helpdesk staff have permissions to use this | * Remote Assistance (launch from Heat => Offer Remote Assistance) - only Helpdesk staff have permissions to use this | ||
Revision as of 23:05, 11 August 2008
Windows
- Remote Assistance (launch from Heat => Offer Remote Assistance) - only Helpdesk staff have permissions to use this
- Blonde Lady
- software for customers can be found (and zipped/e-mailed) here: \\snowleopard\vol1\Software\Software-Windows...
- software for consultants can be found here: \\snowleopard\vol1\Software\Software-Windows...
- VNC
- Remote Desktop (drawback: customer gets logged out)
Mac
- Apple Remote Desktop (do not have enough licenses)
- Built-in VNC
- OSXVnc
- MiddVnc (newer images)
- This page was last edited on 11 August 2008, at 23:05.
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