Middlebury

Difference between revisions of "Remote Assistance"

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[[Category:Helpdesk]]
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<br>{{stub}}
[[Category:Remote Support]]
 
[[Category:Network]]
 
  
{{stub}}
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== Windows ==
  
==Windows==
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*Remote Assistance (launch from Heat =&gt; Initiate Remote Assistance Session) - only Helpdesk staff have permissions to use this  
* Remote Assistance (launch from Heat => Offer Remote Assistance) - only Helpdesk staff have permissions to use this
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**On Vista the above won't work. However, you can add a shortcut to your Desktop for offering remote assistance: Right-click on a blank spot, New =&gt; Create Shortcut =&gt; Enter '''msra''' =&gt; Next =&gt; Name it something pretty =&gt; Finish.  
** On Vista the above won't work. However, you can add a shortcut to your Desktop or Tigercat, for offering remote assistance: Right-click on a blank spot, New => Create Shortcut => Enter '''msra''' => Next => Name it something pretty => Finish.
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**On Vista you can also click on the Start button, and enter '''msra''' in the search box.
** On Vista you can also click on the Start button, and enter '''msra''' in the search box.
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*Blonde Lady  
* Blonde Lady  
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**software for customers can be found (and zipped/e-mailed) here: \\middfiles\Software\Software-Windows...  
** software for customers can be found (and zipped/e-mailed) here: \\snowleopard\vol1\Software\Software-Windows...
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**software for consultants can be found here: \\middfiles\Software\Software-Windows...
** software for consultants can be found here: \\snowleopard\vol1\Software\Software-Windows...
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*VNC  
* VNC
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*Remote Desktop (drawback: customer gets logged out)
* Remote Desktop (drawback: customer gets logged out)
 
  
==Mac==
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== Mac ==
* Apple Remote Desktop (do not have enough licenses)
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* Built-in VNC
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*Apple Remote Desktop (do not have enough licenses)  
* OSXVnc
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*Built-in VNC  
* MiddVnc (newer images)
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*OSXVnc  
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*MiddVnc (newer images)
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[[Category:Helpdesk]] [[Category:Remote_Support]] [[Category:Network]]

Revision as of 15:58, 24 July 2009


Windows

  • Remote Assistance (launch from Heat => Initiate Remote Assistance Session) - only Helpdesk staff have permissions to use this
    • On Vista the above won't work. However, you can add a shortcut to your Desktop for offering remote assistance: Right-click on a blank spot, New => Create Shortcut => Enter msra => Next => Name it something pretty => Finish.
    • On Vista you can also click on the Start button, and enter msra in the search box.
  • Blonde Lady
    • software for customers can be found (and zipped/e-mailed) here: \\middfiles\Software\Software-Windows...
    • software for consultants can be found here: \\middfiles\Software\Software-Windows...
  • VNC
  • Remote Desktop (drawback: customer gets logged out)

Mac

  • Apple Remote Desktop (do not have enough licenses)
  • Built-in VNC
  • OSXVnc
  • MiddVnc (newer images)
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