Remote Assistance


  • Remote Assistance (launch from Heat => Offer Remote Assistance) - only Helpdesk staff have permissions to use this
    • On Vista the above won't work. However, you can add a shortcut to your Desktop or Tigercat, for offering remote assistance: Right-click on a blank spot, New => Create Shortcut => Enter msra => Next => Name it something pretty => Finish.
  • Blonde Lady
    • software for customers can be found (and zipped/e-mailed) here: \\snowleopard\vol1\Software\Software-Windows...
    • software for consultants can be found here: \\snowleopard\vol1\Software\Software-Windows...
  • VNC
  • Remote Desktop (drawback: customer gets logged out)


  • Apple Remote Desktop (do not have enough licenses)
  • Built-in VNC
  • OSXVnc
  • MiddVnc (newer images)
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