- Remote Assistance by invitation - for use by LIS student consultants
This method requires the customer to ask for a consultant's help by sending an invitation. Here are the steps for the customer to perform from their computer:
- Start --> Help and Support --> Invite a friend to connect to your computer with Remote Assistance.
- Click "Invite someone to help you".
- The customer can click the Address Book link to browse for your email address, they should then click "Invite this person." They can supply a brief message if desired, then click "Continue."
- The next screen can be used to set a time limit for your computer access. The customer should fill in a password as requested, then click "Send Invitation." (Security messages may appear asking them for permission to access Outlook's address book -- they can click "allow" as needed.) They will need to provide you (the helper) with this temporary password.
- From the helper computer:
- When you receive their email invitation, simply double-click the attached file. You will be prompted to supply their password.
- At last... you can provide assistance.
- Remote Assistance (launch from Heat => Initiate Remote Assistance Session) - only full-time Helpdesk staff have permission to use this method
- On Vista the above won't work. However, you can add a shortcut to your Desktop for offering remote assistance: Right-click on a blank spot, New => Create Shortcut => Enter msra => Next => Name it something pretty => Finish.
- On Vista you can also click on the Start button, and enter msra in the search box.
- Blonde Lady
- software for customers can be found (and zipped/e-mailed) here: \\middfiles\Software\Software-Windows...
- software for consultants can be found here: \\middfiles\Software\Software-Windows...
- Remote Desktop (drawback: customer gets logged out)
- Apple Remote Desktop (do not have enough licenses)
- Built-in VNC
- MiddVnc (newer images)