Middlebury

Difference between revisions of "Remote Desktop Connection (Windows)"

m (Zachary Schuetz moved page Remote Desktop Connection to Remote Desktop Connection (Windows): Mac connections are different)
(removed note about XP, changed language to cover terminal servers)
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[[Microsoft Remote Desktop (Mac)]]
 
[[Microsoft Remote Desktop (Mac)]]
  
== Overview ==  
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== Overview ==
  
Remote Desktop Connection is a way to run your Windows PC, access files, etc. through another computer in another location. Your computer needs to be plugged into the Middlebury network and be left running in order for you to connect successfully.
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Remote Desktop Connection is a way to access a Windows computer through another computer in another location in order to run programs or access files from that computer. It can be used to connect to servers like Rosefinch that run specialized software, or your own desktop computer when e.g. working from home. If you wish to connect to your College-issued computer remotely, your computer needs to be plugged into the Middlebury network and be left running in order for you to connect successfully.
 
 
'''Note: This is only available for connecting to PCs with Microsoft Windows XP or higher.'''
 
  
 
Remote Desktop Access should be used only when your office computer is in a secure location.
 
Remote Desktop Access should be used only when your office computer is in a secure location.
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*Have the right settings on the host computer. (This should already be setup on most College equipment.)
 
*Have the right settings on the host computer. (This should already be setup on most College equipment.)
 
*Have Remote Desktop Connection application on the computer you will be connecting from. (This client is available for Windows and Mac OSX.)
 
*Have Remote Desktop Connection application on the computer you will be connecting from. (This client is available for Windows and Mac OSX.)
*Knowing the Computer name (or IP address) of the computer you wish to connect to.
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*Knowing the Computer name (or preferably IP address) of the computer you wish to connect to.
  
 
== Instructions ==
 
== Instructions ==
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# (Off-campus users only): Establish a [http://go.middlebury.edu/VPN VPN] connection.
 
# (Off-campus users only): Establish a [http://go.middlebury.edu/VPN VPN] connection.
 
#Open Microsoft's "Remote Desktop" program (Start => Programs => Accessories => Remote Desktop Connection).
 
#Open Microsoft's "Remote Desktop" program (Start => Programs => Accessories => Remote Desktop Connection).
#In the window that appears, enter the name of the computer that's on campus
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#In the window that appears, enter the name of the computer that's on campus (E.g. '''rosefinch''' or '''midd-12345'''.)
#Login with your own credentials. (If there's anyone else logged in, you will be prompted to "log this person off" which kicks them off the computer.)
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#Login with your own credentials. (If this is a single-user machine such as a desktop, and there's anyone else logged in, you will be prompted to "log this person off" which kicks them off the computer.)
  
  
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==== User does not have Permissions  ====
 
==== User does not have Permissions  ====
  
On most college computers, the user has permissions by default, if it is not a college computer it may not be set. To give permissions:
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On most college computers, the primary user assigned to that computer has permissions by default. Terminal servers are configured to allow remote connections by most users. If you are trying to connect to a non-College computer, permissions may not be set. To give permissions:
  
 
#Right click on My Computer and choose Properties.
 
#Right click on My Computer and choose Properties.
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==== Error: Can not connect, please contact the owner of the computer  ====
 
==== Error: Can not connect, please contact the owner of the computer  ====
  
Try to connect using the IP address, sometimes using the name does not work. And if IP address works, go back to the original computer and change its name to something new, restart and it should work.
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Try to connect using the IP address instead of the computer name.
  
 
[[Category:Helpdesk Documentation]]
 
[[Category:Helpdesk Documentation]]
 
[[Category:Public Search]]
 
[[Category:Public Search]]

Revision as of 16:56, 6 July 2015

See Also:

Microsoft Remote Desktop (Mac)

Overview

Remote Desktop Connection is a way to access a Windows computer through another computer in another location in order to run programs or access files from that computer. It can be used to connect to servers like Rosefinch that run specialized software, or your own desktop computer when e.g. working from home. If you wish to connect to your College-issued computer remotely, your computer needs to be plugged into the Middlebury network and be left running in order for you to connect successfully.

Remote Desktop Access should be used only when your office computer is in a secure location.

Requirements

  • Active Internet connection on both computers.
  • Have the right settings on the host computer. (This should already be setup on most College equipment.)
  • Have Remote Desktop Connection application on the computer you will be connecting from. (This client is available for Windows and Mac OSX.)
  • Knowing the Computer name (or preferably IP address) of the computer you wish to connect to.

Instructions

  1. Record the name of the computer, since you'll be using this to connect to it. The name is available in the System window, accessible by clicking the Start orb, right-clicking on "Computer" and selecting "Properties".
  2. If you are an administrator on the machine in question, you should already have permission to use Remote Desktop Connection. For other computers, contact the Helpdesk to verify that you have the appropriate permissions.
  3. Ensure the computer that you want to connect to is turned on and is connected to the college's wired network. If the computer is off or not connected to the network at the time when you try to connect to it, you'll just see an error message.
  4. (Off-campus users only): Establish a VPN connection.
  5. Open Microsoft's "Remote Desktop" program (Start => Programs => Accessories => Remote Desktop Connection).
  6. In the window that appears, enter the name of the computer that's on campus (E.g. rosefinch or midd-12345.)
  7. Login with your own credentials. (If this is a single-user machine such as a desktop, and there's anyone else logged in, you will be prompted to "log this person off" which kicks them off the computer.)


Common Problems

No network connection on one or both computers

Both computers must be on and connected to the Internet for RDC to be enabled. Computers that are "hibernating" do not count as on, though normal sleep should be fine.

Remote Desktop Connection is not enabled

This is managed at the network level on most computers. Contact the Helpdesk for more info.

Windows Firewall blocks the connection

  1. Go to Control Panel and choose Windows Firewall.
  2. Click on the "Exceptions" tag and make sure that "Remote Desktop Connection" is checked on the list.

User does not have Permissions

On most college computers, the primary user assigned to that computer has permissions by default. Terminal servers are configured to allow remote connections by most users. If you are trying to connect to a non-College computer, permissions may not be set. To give permissions:

  1. Right click on My Computer and choose Properties.
  2. Choose the "Remote Tab" and enable Remote Desktop Connection.
  3. Click on "Select Remote Users" and then "Add" and then you can add users either from the directory or just manually.

Error: Can not connect, please contact the owner of the computer

Try to connect using the IP address instead of the computer name.

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