Middlebury

Remote Desktop Services

Overview

The Middlebury College Remote Desktop Services (RDS) Cluster was created to allow for the running of applications or web pages that can't or shouldn't be run on a standard Middlebury desktop or laptop computer.

The infrastructure is created in such a way that it is redundant and can be scaled by adding more resources as necessary. Rather than replacing Servers when they reach end of life and having to connect to a new Server, we can replace Servers in the RDS Cluster without the need for changing the connection method.

The main reason behind providing this service now, is two of the existing Servers people connect to (Bethpage and Coal) have reached end of life and are no longer supported, so we need to retire them.

What Servers Are Being Replaced?

The RDS Cluster is meant to replace Bethpage, Coal, and eventually Rosefinch. If you currently use any of those servers, you will need to become familiar with the new service.

What Programs or Applications Can be Run?

Currently, the following are configured:

  • Hyperion Studio
  • Perceptive Content (Often Referred to as Content 7)
  • Hyperion IRC
  • Banner INB
  • Famis
  • NolijWeb
  • Hyperion Stategic Finance is currently NOT available but will be getting added soon.

What if I Don't Use Any of The Titles Listed?

As computers are upgraded to newer Operating Systems, we may find that some existing Business Processes are no longer compatible. We can use this system to run these processes while keeping individual computers up to date. You may not use the system now, but could end up needing to use it in the future.

Why am I seeing pop ups when I connect?

There are currently two servers to support load balancing. When you connect for the first time for each day, you may connect to either of them. When you connect for the first time, a profile is created for you and some initial popups may appear. If you a similar one again, you have likely connected to the other server.

We have tried to remove as many potential popups as possible. There are still a couple you will likely see. If you see the "Unavailable Version of Java Requested" popup, please select the “Run with the latest version” button.

Microsoft Remote Desktop 26.jpg


If you see the “Java Update Needed” popup, please select “Later” and optionally check the “Do not ask again…” checkbox. This message pops up when Java is not at the latest version. We need to check and make sure updates do not break Applications before we update Java in the RDS Cluster.

Microsoft Remote Desktop 27.jpg


Working with Files and Printing

You should have two network drives mapped when you connect. N: connects directly to Middfiles so you can access any folder on Middfiles that you have access to. O: connects to Orgs on Middfiles,
Microsoft Remote Desktop 28.jpg

We are also enabling local drive redirection. Some people have mapped their own drives and would like to use them. The drives will show up as a letter, followed by the name of your local computer. In the screenshot below “C on GERYON” is the C: drive on my local computer while “Local Disk (C:)” is the C: drive on the server I am connected to. Please DO NOT save files to “Local Disk (C:)”. The hard drives on the Servers do not have the space for everybody to be saving files to them. “O on GERYON” as shown below is the O: drive that is mapped on my local computer. It is functionally the same as the "Orgs on Middfiles (O:)" connection shown in the picture above. Not everybody has the O: drive mapped on their local computer.

Microsoft Remote Desktop 30.jpgMicrosoft Remote Desktop 32.jpg Microsoft Remote Desktop 31.jpg

Your local printers will be redirected so you can print. When you attempt to print from an application, you will see the queue name followed by “(redirected 2)”. The number (2 in this case) may be different depending on the number of connections you currently have. See the picture below for an example.

Microsoft Remote Desktop 29.jpg

How do I Get Connected?

Links to instructions for PC and Mac connections are below. Click on the one that applies to you.

Using Remote Desktop Services on a Mac
Using Remote Desktop Services on a PC
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