Middlebury

Segue Helpdesk FAQs

Revision as of 11:19, 28 September 2009 by Alex Chapin (talk | contribs)

Student FAQs:


Q: When I go to the course web site, I get an error "not authorized to view this site".
A: Log into Segue with your Midd username and password (upper right corner)

Q: Why can't I access my course site?
A: Are you registered for class?
A: Did you recently add the class?
A: Is your class site in the course site listing
A: Is another section of your class on the course site listing?
(if so, the instructor needs to add your section to the site)

Q: Why don't I see my classes in Segue?
A: Go to the Segue Portal > Current Classes link.

Q: Why is my class not listed in Segue Current Classes?
A: Did you recently add the class?  Segue may not yet have received the Banner updates.

Q: How do I post to a discussion?
A. Here are steps for posting to discussion:

    1. Click on the "Discuss" link

Q: How do I upload a file to the course site?

A. Here are steps for uploading a file to Segue:

  1. Go to the page on your course site where you have been instructed to upload files
  2. Click on the "+ Content" link
  3. Chose "File" (or "Audio Clip" for mp3 audio files)
  4. Type in a title and click the "Create" button

Faculty FAQs:

Q: How do I create a course site?

A: If you (the faculty member) have never created a course site, refer to Liaison.  This may not be a Segue question.

Q: Why doesn't my course site appear in the course listing?
-course listings are updated only 1-2 times a day
-did you create your site in the "placeholder" for current year semester?

Students in my class cannot access my course site?
-students need to be added as members of the site
-members of the site need to be assigned at least the role of Reader or Commenter
-if you created a site in a placeholder for one section, students in other sections also need to be added as site members

Q: Why can only some of the students in my class can access my site?
-are all the students who cannot access the site from a particular section of the site
-are the students who cannot access the site recently registered

Q: How do I add a Midd student as an auditor to the site?
-find the student in the Roles UI search
-add the student to the site members group OR assign a role to the auditor individually

Q: How do I add a non-Midd auditor to the site?
-Ask the non-Midd auditor to create an account (via Segue > Visitor Registration) and then add to the site members group or assign the user a role on the site

Q: How come students in a particular section of my course cannot access the course site and do not see the course site in their Segue > Current Classes?
A: If you create a course site in the "placeholder" for one section of a course, then you need to:

  1. Make the other sections "aliases" of the section you created the site in
  2. Add students in other sections as members of the site

Q: How do I set up my Segue site for discussion?

Q: How do I set up my Segue site so that students can add content to the site?

Q: How do I restrict access to some portions of my site?

Q: How do I hide content on my site and then make visible on a particular date (or for a particular time period)?