Middlebury

Difference between revisions of "Sophos"

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== Lock icon next to LiveUpdate button - button is greyed out ==
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== How do I run a scan with Symantect AntiVirus? ==
  
Problem: LiveUpdate is not available via button or menus and is locked.
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Please [http://kb.iu.edu/data/aihz.html visit this page to learn how to start a scan with Symantec].
  
Solution: Run quick fix found at middfiles\Software\Public\Quick-Fixes\Windows Fixes named liveupdate-lock-fix.reg
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== How can I install Symantec AntiVirus? ==
  
== Message saying Symantec AutoProtect is disabled<br> ==
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TBD
  
Problem: Symantec gives a bubble saying that autoprotect is disabled<br>
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== Known Issues with Symantec AntiVirus ==
  
Most likely, Symantec just needs to be reinstalled. To reinstall it:<br># Connect to the College's wired network<br># Open Internet Explorer and visit http://go.middlebury.edu/antivirus <br># Click "Install Now". This will reinstall Symantec. <br># Restart after the installation.
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=== Lock icon next to LiveUpdate button - button is greyed out  ===
  
If this doesn't help, remove Symantec first, then follow the above instructions to install it. To remove Symantec: <br># Click on the Start menu =&gt; Control Panel (or Settings =&gt; Control Panel) =&gt; Add Remove programs<br># Scroll down to Symantec AntiVirus, click on Symantec AntiVirus, click "Remove".<br># Follow the above instructions to reinstall Symantec.
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Problem: LiveUpdate is not available via button or menus and is locked.  
  
We can help with either procedure on the phone, or if you visit us in LIB202.<br>
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Solution: Run quick fix found at middfiles\Software\Public\Quick-Fixes\Windows Fixes named liveupdate-lock-fix.reg
  
[[Category:Specific Applications]]
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=== Message saying Symantec AutoProtect is disabled<br>  ===
[[Category:Specific applications]]
+
 
 +
Problem: Symantec gives a bubble saying that autoprotect is disabled<br>
 +
 
 +
Most likely, Symantec just needs to be reinstalled. To reinstall it follow the instructions above.<br>
 +
 
 +
If this doesn't help, remove Symantec first, then follow the above instructions to install it. To remove Symantec: <br># Click on the Start menu =&gt; Control Panel (or Settings =&gt; Control Panel) =&gt; Add Remove programs<br># Scroll down to Symantec AntiVirus, click on Symantec AntiVirus, click "Remove".<br># Follow the above instructions to reinstall Symantec.
 +
 
 +
We can help with either procedure on the phone, or if you visit us in LIB202.<br>
 +
 
 +
[[Category:Specific_Applications]] [[Category:Specific_applications]]

Revision as of 13:58, 24 August 2011

How do I run a scan with Symantect AntiVirus?

Please visit this page to learn how to start a scan with Symantec.

How can I install Symantec AntiVirus?

TBD

Known Issues with Symantec AntiVirus

Lock icon next to LiveUpdate button - button is greyed out

Problem: LiveUpdate is not available via button or menus and is locked.

Solution: Run quick fix found at middfiles\Software\Public\Quick-Fixes\Windows Fixes named liveupdate-lock-fix.reg

Message saying Symantec AutoProtect is disabled

Problem: Symantec gives a bubble saying that autoprotect is disabled

Most likely, Symantec just needs to be reinstalled. To reinstall it follow the instructions above.

If this doesn't help, remove Symantec first, then follow the above instructions to install it. To remove Symantec:
# Click on the Start menu => Control Panel (or Settings => Control Panel) => Add Remove programs
# Scroll down to Symantec AntiVirus, click on Symantec AntiVirus, click "Remove".
# Follow the above instructions to reinstall Symantec.

We can help with either procedure on the phone, or if you visit us in LIB202.