Middlebury

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Middlebury uses Microsoft’s '''Exchange Online Protection''' technology to filter spam, phishing attacks, viruses, and other unwanted content from our email mailboxes. Exchange Online Protection provides several tools to help manage spam. Read on for additional information, including tips on how to use spam Quarantine, the Junk Email and Clutter folders, Safe Senders, Safe Recipients, and Blocked Senders.
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#REDIRECT [[Email_Filtering_at_Middlebury]]
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=== Using Quarantine to Manage Spam===
 
====Spam Quarantine Notifications====
 
 
 
<span style="color:red">Messages in your Quarantine should be treated with special caution as they have been tagged as spam or bulk email by Microsoft's email security controls.</span> Do not click '''any''' links in these messages or release them to your Inbox unless you are absolutely sure that the message is legitimate. Be particularly suspicious of messages asking you to update your account, reset your password, expand your email storage quota, etc. Remember, any message that asks for your password or username is not to be trusted. For more information about how to protect yourself from phishing attacks, please see '''[http://go.middlebury.edu/phish http://go.middlebury.edu/phish]'''.<br>
 
 
 
====Quarantine Overview====
 
 
 
Messages identified as bulk, spam or potential phishing attacks are delivered to a separate Quarantine area.  Microsoft will send you a daily ''Spam Notification'' email if any of your messages are directed to Quarantine.  These notification messages are sent from '''quarantine@messaging.microsoft.com'''.<br>
 
 
 
You can check your Quarantine at any time by logging into [http://go.middlebury.edu/quarantine '''http://go/quarantine'''] or [http://go.middlebury.edu/spamq '''http://go/spamq'''].  You may also log in directly via [https://admin.protection.outlook.com/quarantine https://admin.protection.outlook.com/quarantine]).<br>
 
 
 
If you are missing a time-critical message, check your Junk EMail folder first, then check Quarantine via [http://go.middlebury.edu/spamq '''http://go/spamq'''].<br>
 
 
 
Messages identified as spam will be stored in Quarantine for 15 days, after which time they are automatically deleted. <br>
 
 
 
====Releasing a message from Quarantine====
 
 
 
You can release a message from Quarantine by logging into the [http://go.middlebury.edu/quarantine Quarantine web page], then using one of the following methods:
 
 
 
*Click on the message in question to select it, then click on the envelope icon to release the message.
 
 
 
*Double-click on a message in quarantine to open it, then click the “Release…” link.
 
 
 
You can also click on the ''Release to Inbox'' link in the Spam Notification message to release specific messages.
 
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====Reporting a false-positive====
 
 
 
Messages may occasionally be incorrectly identified as spam. To report these "false-positives", log into [http://go.middlebury.edu/spamq Quarantine], double-click on the message to open it, then click on ''Release selected message(s) and report as false-positive…'' link.<br>
 
 
 
You can also use the ''Report as Not Junk'' link associated with a given message in the Spam Notification email.<br>
 
 
 
The Microsoft Spam Analysis team uses false-positive reports to tune their spam content filtering service.<br>
 
 
 
'''Important Note:''' Reporting a message as a false-positive will not necessarily prevent that sender from being blocked again. In order to allow future messages from that sender to bypass your Quarantine and Junk Mail Folder, you should add that sender to your 'Safe Senders' list in your Outlook client or Outlook Web Access (aka WebMail). See [https://mediawiki.middlebury.edu/wiki/LIS/Spam_Filtering_at_Middlebury#How_to_Adjust_Your_Outlook_Junk_Mail_Settings How to Adjust Your Outlook Junk Mail Settings] to learn how.
 
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====Deleting messages from Quarantine====
 
 
 
Messages in Quarantine are automatically deleted after 15 days.
 
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==== Known Issues with Quarantine ====
 
* Macs using Safari as the default browser receive certificate errors when trying to click the "release" links within spam notification messages.  Working with quarantined messages accessed directly via '''[http://go.middlebury.edu/quarantine http://go/quarantine]''' works properly.
 
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=== How to Adjust Your Outlook Junk Mail Settings ===
 
You can easily control which messages you see by adjusting your junk mail settings.  The links below contain instructions for the commonly-used email clients at Middlebury:
 
 
 
*[https://support.office.com/en-US/client/results?Shownav=true&lcid=1033&ns=OLWAENDUSER&version=15&omkt=en-US&ver=15&v=15.0.1178.0&mode=Desktop&helpid=ms.exch.owao.JunkEmailConfiguration Webmail (for '''both''' Windows & Mac users)]
 
* [https://support.office.com/en-us/article/Use-Junk-Email-Filters-to-control-which-messages-you-see-274ae301-5db2-4aad-be21-25413cede077 Outlook 2013/2016 for '''Windows''']
 
* [https://support.office.com/en-US/client/results?Shownav=true&lcid=1033&ns=OLWAENDUSER&version=15&omkt=en-US&ver=15&v=15.0.1178.0&mode=Desktop&helpid=ms.exch.owao.JunkEmailConfiguration Outlook for '''Mac''' 2016]
 
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=== Focused Inbox Feature in Outlook 2016/365 ===
 
Focused Inbox separates your inbox into two viewing pieces — Focused and Other -- accessible via links above the message list.  Microsoft displays what it feels are your most important emails in the '''Focused''' view, while the rest remain accessible via '''Other'''.
 
 
 
* [https://support.office.com/en-us/article/Focused-Inbox-for-Outlook-f445ad7f-02f4-4294-a82e-71d8964e3978 Learn how Focused Inbox Works]
 
* [https://support.office.com/en-us/article/Turn-off-Focused-Inbox-f714d94d-9e63-4217-9ccb-6cb2986aa1b2?ui=en-US&rs=en-US&ad=US How to Turn Off Outlook's Focused Inbox]
 
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=== Clutter Feature in Outlook 2016/365 ===
 
Outlook's Clutter feature has been replaced by Microsoft's '''Focused Inbox''' feature.  Please note that your version of Outlook could ''still'' have the Clutter feature in effect.  If some of your email messages are being moved to the Clutter folder then you can follow the steps below to turn off this feature.
 
 
 
* [[How to Turn Off Outlook's Clutter Feature]]
 
* [https://support.office.com/en-us/article/Use-Clutter-to-sort-low-priority-messages-in-Outlook-7b50c5db-7704-4e55-8a1b-dfc7bf1eafa0?ui=en-US&rs=en-US&ad=US Use Clutter to Sort Low Priority Messages in Outlook 2016 for Windows]
 
*[https://support.office.com/en-us/article/Use-Clutter-to-sort-low-priority-messages-in-Outlook-2016-for-Mac-12c4a941-11ae-4196-9f22-b4ff0baf76a5 Use Clutter to Sort Low Priority Messages in Outlook 2016 for Mac]
 
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[[Category:Helpdesk Documentation]]
 
[[Category:SPAM]]
 
[[Category:Public Search]]
 
[[Category:E-Mail]]
 
[[Category:Outlook]]
 

Latest revision as of 15:13, 29 March 2018

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