Spam Filtering at Middlebury
Middlebury uses Microsoft’s Exchange Online Protection technology to filter spam, phishing attacks, viruses, and other unwanted content from our email mailboxes. Exchange Online Protection provides several tools to help manage spam. Read on for additional information, including tips on how to use spam Quarantine, the Junk Email and Clutter folders, Safe Senders, Safe Recipients, and Blocked Senders.
Using Quarantine to Manage Spam
Spam Quarantine Notifications
Messages in your Quarantine should be treated with special caution as they have been tagged as spam or bulk email by Microsoft's email security controls. Do not click any links in these messages or release them to your Inbox unless you are absolutely sure that the message is legitimate. Be particularly suspicious of messages asking you to update your account, reset your password, expand your email storage quota, etc. Remember, any message that asks for your password or username is not to be trusted. For more information about how to protect yourself from phishing attacks, please see http://go.middlebury.edu/phish.
Messages identified as bulk, spam or potential phishing attacks are delivered to a separate Quarantine area. Microsoft will send you a daily Spam Notification email if any of your messages are directed to Quarantine. These notification messages are sent from firstname.lastname@example.org.
If you are missing a time-critical message, check your Junk EMail folder first, then check Quarantine via http://go/spamq.
Messages identified as spam will be stored in Quarantine for 15 days, after which time they are automatically deleted.
Releasing a message from Quarantine
You can release a message from Quarantine by logging into the Quarantine web page, then using one of the following methods:
- Click on the message in question to select it, then click on the envelope icon to release the message.
- Double-click on a message in quarantine to open it, then click the “Release…” link.
You can also click on the Release to Inbox link in the Spam Notification message to release specific messages.
Reporting a false-positive
Messages may occasionally be incorrectly identified as spam. To report these "false-positives", log into Quarantine, double-click on the message to open it, then click on Release selected message(s) and report as false-positive… link.
You can also use the Report as Not Junk link associated with a given message in the Spam Notification email.
The Microsoft Spam Analysis team uses false-positive reports to tune their spam content filtering service.
Important Note: Reporting a message as a false-positive will not necessarily prevent that sender from being blocked again. In order to allow future messages from that sender to bypass your Quarantine and Junk Mail Folder, you should add that sender to your 'Safe Senders' list in your Outlook client or Outlook Web Access (aka WebMail). See How to Adjust Your Outlook Junk Mail Settings to learn how.
Deleting messages from Quarantine
Messages in Quarantine are automatically deleted after 15 days.
Known Issues with Quarantine
- Macs using Safari as the default browser receive certificate errors when trying to click the "release" links within spam notification messages. Working with quarantined messages accessed directly via http://go/quarantine works properly.
How to Adjust Your Outlook Junk Mail Settings
You can easily control which messages you see by adjusting your junk mail settings. The links below contain instructions for the commonly-used email clients at Middlebury:
Focused Inbox Feature in Outlook 2016/365
Focused Inbox separates your inbox into two viewing pieces — Focused and Other -- accessible via links above the message list. Microsoft displays what it feels are your most important emails in the Focused view, while the rest remain accessible via Other.
Clutter Feature in Outlook 2016/365
Outlook's Clutter feature has been replaced by Microsoft's Focused Inbox feature. Please note that your version of Outlook could still have the Clutter feature in effect. If some of your email messages are being moved to the Clutter folder then you can follow the steps below to turn off this feature.
- How to Turn Off Outlook's Clutter Feature
- Use Clutter to Sort Low Priority Messages in Outlook 2016 for Windows
- Use Clutter to Sort Low Priority Messages in Outlook 2016 for Mac