Library & ITS Wiki
User contributions
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- 14:25, 29 July 2008 (diff | hist) . . (-812) . . m Helpdesk Policy
- 14:23, 29 July 2008 (diff | hist) . . (0) . . m Helpdesk Policy
- 12:22, 28 July 2008 (diff | hist) . . (-1,087) . . Network Troubleshooting - Mac OS X (Moved IP addresses to main page)
- 12:22, 28 July 2008 (diff | hist) . . (-1,107) . . Network Troubleshooting - Windows (Moved IP addresses section to main network page)
- 12:22, 28 July 2008 (diff | hist) . . (+21) . . m Network Troubleshooting
- 12:21, 28 July 2008 (diff | hist) . . (-697) . . m Network Troubleshooting
- 12:21, 28 July 2008 (diff | hist) . . (+1,804) . . Network Troubleshooting (Added "Decoding IP addresses" section)
- 12:10, 28 July 2008 (diff | hist) . . (+815) . . Helpdesk Policy (Added "General support" section)
- 17:56, 26 July 2008 (diff | hist) . . (+165) . . User:Christopher Hunt (Choice links)
- 17:53, 26 July 2008 (diff | hist) . . (+1,017) . . N User:Christopher Hunt (Basic info)
- 17:41, 26 July 2008 (diff | hist) . . (+1,427) . . N Languages (Filled in basic page details)
- 16:07, 26 July 2008 (diff | hist) . . (+176) . . Helpdesk Draft Documentation (Added section "LS config")
- 12:20, 25 July 2008 (diff | hist) . . (+246) . . m Email configuration (→E-mail troubleshooting)
- 12:18, 25 July 2008 (diff | hist) . . (-58) . . m Email configuration (→Set-up Exchange on Outlook or Entourage)
- 12:16, 25 July 2008 (diff | hist) . . (0) . . Email configuration (→E-mail troubleshooting)
- 12:16, 25 July 2008 (diff | hist) . . (-50) . . m Email configuration (→E-mail troubleshooting)
- 12:15, 25 July 2008 (diff | hist) . . (-18) . . m Email configuration (→Accessing email on other applications and devices)
- 12:15, 25 July 2008 (diff | hist) . . (+2) . . m Email configuration (→Accessing email on other applications and devices)
- 12:14, 25 July 2008 (diff | hist) . . (+4) . . m Email configuration (→POP and IMAP settings)
- 12:13, 25 July 2008 (diff | hist) . . (+369) . . Email configuration (→Generic settings)
- 12:11, 25 July 2008 (diff | hist) . . (-9) . . m Email configuration (→Accessing other e-mail accounts from on campus)
- 12:11, 25 July 2008 (diff | hist) . . (+333) . . Email configuration (Updated section "Other e-mail accounts")
- 09:33, 25 July 2008 (diff | hist) . . (+254) . . Network Troubleshooting - Windows (Added midd_secure section)
- 14:37, 20 July 2008 (diff | hist) . . (+19) . . Wiki Editing Protocol (Modified "Purpose" section)
- 14:02, 20 July 2008 (diff | hist) . . (+117) . . m Infrastructure (Formatting)
- 10:14, 18 July 2008 (diff | hist) . . (+471) . . Helpdesk Policy (Added "Software & Licensing" section)
- 09:14, 18 July 2008 (diff | hist) . . (+926) . . Operating System (Added some common probs)
- 09:00, 18 July 2008 (diff | hist) . . (+1,299) . . Operating System (Added Linux section.)
- 08:46, 18 July 2008 (diff | hist) . . (-138) . . Email configuration (Formatting edit)
- 17:41, 15 July 2008 (diff | hist) . . (+180) . . m Email configuration
- 12:04, 14 July 2008 (diff | hist) . . (-664) . . Network Troubleshooting - Windows (Moved "Rogue servers" section to main network page)
- 12:04, 14 July 2008 (diff | hist) . . (+21) . . Network Troubleshooting
- 12:03, 14 July 2008 (diff | hist) . . (+839) . . Network Troubleshooting (Moved macroconnectivity issues to this page)
- 12:03, 14 July 2008 (diff | hist) . . (-628) . . Network Troubleshooting - Mac OS X (Moved "Rogue servers" to main network page)
- 11:53, 14 July 2008 (diff | hist) . . (+10) . . Network Troubleshooting - Mac OS X (Reorganized to make style more similar to other pages)
- 11:14, 14 July 2008 (diff | hist) . . (+165) . . m Network Troubleshooting - Windows (Adjusted details on "Trust relationship" issue)
- 10:58, 14 July 2008 (diff | hist) . . (+345) . . Network Troubleshooting - Windows (Some reorganization to make layout more similar to other pages)
- 17:11, 11 July 2008 (diff | hist) . . (-19) . . Network Troubleshooting - Windows (Bullets at first nest, not numbers)
- 17:03, 11 July 2008 (diff | hist) . . (+928) . . N Compatibility (Added CSV explanation)
- 16:29, 11 July 2008 (diff | hist) . . (+148) . . Problems and Troubleshooting (Added "Compatability" section)
- 16:28, 11 July 2008 (diff | hist) . . (+17) . . m Helpdesk Draft Documentation (→Problems and Troubleshooting)
- 15:53, 11 July 2008 (diff | hist) . . (+183) . . Problems and Troubleshooting (Added "Network Troubleshooting" link)
- 11:52, 11 July 2008 (diff | hist) . . (+353) . . Wiki Editing Protocol (→Internal vs. public information)
- 11:14, 11 July 2008 (diff | hist) . . (+188) . . HEAT (→Keep in mind)
- 11:10, 11 July 2008 (diff | hist) . . (-9) . . Wiki Editing Protocol (→Internal vs. public information)
- 10:10, 11 July 2008 (diff | hist) . . (+9) . . m Email configuration (→Accessing other e-mail accounts from on campus)
- 10:09, 11 July 2008 (diff | hist) . . (-6) . . m Helpdesk Draft Documentation (Changed "HEAT usage" to "HEAT" to reflect article name change)
- 10:09, 11 July 2008 (diff | hist) . . (+18) . . N HEAT usage (HEAT usage moved to HEAT: Simpler.) (current)
- 10:09, 11 July 2008 (diff | hist) . . (0) . . m HEAT (HEAT usage moved to HEAT: Simpler.)
- 10:08, 11 July 2008 (diff | hist) . . (+510) . . HEAT (Added section "Information to include in ticket")
- 09:48, 11 July 2008 (diff | hist) . . (+61) . . m Email configuration (→E-mail troubleshooting)
- 09:48, 11 July 2008 (diff | hist) . . (+383) . . Email configuration (Added sections: "Other email accounts" and "Email troubleshooting")
- 09:24, 11 July 2008 (diff | hist) . . (+1,491) . . N Viruses and malware (Added cleaning steps)
- 09:23, 11 July 2008 (diff | hist) . . (+487) . . N Problems and Troubleshooting (Added links to first problem articles)
- 09:22, 11 July 2008 (diff | hist) . . (-1,204) . . Helpdesk Resources (Moved virus section to "Viruses and malware")
- 09:21, 11 July 2008 (diff | hist) . . (+33) . . N IdentifyingViruses (IdentifyingViruses moved to Identifying viruses: Page names can be multiple words.)
- 09:21, 11 July 2008 (diff | hist) . . (0) . . m Identifying viruses (IdentifyingViruses moved to Identifying viruses: Page names can be multiple words.)
- 09:20, 11 July 2008 (diff | hist) . . (-162) . . Helpdesk Draft Documentation (Added section "Problems and Troubleshooting" to contain all "Problem" articles)
- 09:14, 11 July 2008 (diff | hist) . . (+7) . . m Helpdesk Resources (→Requests for information)
- 09:12, 11 July 2008 (diff | hist) . . (+88) . . m Wiki Editing Protocol (→Rules of thumb)
- 09:01, 11 July 2008 (diff | hist) . . (+86) . . Email configuration (→Set-up Exchange on Outlook or Entourage)
- 08:58, 11 July 2008 (diff | hist) . . (+193) . . Email configuration (→Set-up Exchange on Outlook or Entourage)
- 21:52, 10 July 2008 (diff | hist) . . (+60) . . m Wiki Editing Protocol
- 21:51, 10 July 2008 (diff | hist) . . (+1,518) . . N Email configuration (Filled in stub)
- 21:23, 10 July 2008 (diff | hist) . . (+192) . . Helpdesk Draft Documentation (Added section "Email config")
- 19:38, 10 July 2008 (diff | hist) . . (0) . . m Wiki Editing Protocol
- 19:37, 10 July 2008 (diff | hist) . . (+1,889) . . Wiki Editing Protocol (Fleshed out thoughts re: wiki purpose & content)
- 19:05, 10 July 2008 (diff | hist) . . (-232) . . Helpdesk Draft Documentation (Removed section "Phone reference" - most info here would preferably not be public-accessible.)
- 19:02, 10 July 2008 (diff | hist) . . (+232) . . Helpdesk Draft Documentation (Added section "Phone Usage")
- 18:29, 10 July 2008 (diff | hist) . . (+352) . . N HEAT (Started page w/ basic content)
- 18:21, 10 July 2008 (diff | hist) . . (+171) . . Helpdesk Draft Documentation (Added "HEAT usage" section)
- 11:25, 10 July 2008 (diff | hist) . . (+114) . . Wiki Editing Protocol (Added rule of thumb: assign new Helpdesk pages to the Helpdesk category)
- 10:52, 10 July 2008 (diff | hist) . . (+94) . . N Talk:Helpdesk Resources (New page: * Is Petar's malware pack download page something we don't want to put on an open-access wiki?)
- 10:51, 10 July 2008 (diff | hist) . . (-62) . . Helpdesk Resources
- 21:43, 9 July 2008 (diff | hist) . . (+16) . . m Helpdesk Draft Documentation
- 21:40, 9 July 2008 (diff | hist) . . (+480) . . N Microsoft Office (Added fix: Word freezes at Save As... due to mapped drive)
- 21:35, 9 July 2008 (diff | hist) . . (+207) . . Helpdesk Draft Documentation (Added "MSOffice" section)
- 21:33, 9 July 2008 (diff | hist) . . (+75) . . m Helpdesk Resources
- 21:31, 9 July 2008 (diff | hist) . . (+1,615) . . N Helpdesk Policy (Wrote Policy basics)
- 20:51, 9 July 2008 (diff | hist) . . (+167) . . Helpdesk Draft Documentation (Added Policy section)
- 20:49, 9 July 2008 (diff | hist) . . (+324) . . Wiki Editing Protocol (→Purpose)
- 20:42, 9 July 2008 (diff | hist) . . (+1) . . m Helpdesk Resources
- 20:42, 9 July 2008 (diff | hist) . . (-2) . . m Helpdesk Resources
- 20:41, 9 July 2008 (diff | hist) . . (+1,094) . . Helpdesk Resources (Added "Utilities & Programs")
- 18:18, 9 July 2008 (diff | hist) . . (+296) . . Wiki Editing Protocol (Added "minor edit" bullet)
- 18:14, 9 July 2008 (diff | hist) . . (+2) . . Identifying viruses (→Ambiguous symptoms)
- 18:14, 9 July 2008 (diff | hist) . . (+1,718) . . N Identifying viruses (Created basic content)
- 18:00, 9 July 2008 (diff | hist) . . (+2) . . m Helpdesk Draft Documentation
- 18:00, 9 July 2008 (diff | hist) . . (+58) . . m Helpdesk Draft Documentation
- 17:59, 9 July 2008 (diff | hist) . . (+141) . . Helpdesk Draft Documentation (Added section "IdentifyingViruses")
- 17:57, 9 July 2008 (diff | hist) . . (+1,280) . . Wiki Editing Protocol (Added point to "Rules of Thumb")
- 17:03, 9 July 2008 (diff | hist) . . (+790) . . N Wiki Editing Protocol (Added section "Purpose")
- 17:01, 9 July 2008 (diff | hist) . . (+159) . . Helpdesk Resources (Added section "Where to go")
- 16:55, 9 July 2008 (diff | hist) . . (+189) . . Helpdesk Draft Documentation (Added "Editing Protocol" link)
- 16:53, 9 July 2008 (diff | hist) . . (+35) . . m Helpdesk Draft Documentation
- 16:53, 9 July 2008 (diff | hist) . . (+23) . . N Links (Links moved to Resources: Misnomer.)
- 16:53, 9 July 2008 (diff | hist) . . (0) . . m Helpdesk Resources (Links moved to Resources: Misnomer.)
- 16:53, 9 July 2008 (diff | hist) . . (+879) . . Helpdesk Resources
- 15:28, 9 July 2008 (diff | hist) . . (+969) . . N Helpdesk Resources (Started uploading brain content)
- 15:08, 9 July 2008 (diff | hist) . . (+120) . . Helpdesk Draft Documentation
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