Middlebury

Difference between revisions of "Student Printing and Quotas"

 
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= Papercut Print Server   =
 
  
=== Access PaperCut to print  ===
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= PaperCut Printing & Copying =
  
==== Student Access  ====
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=== Printer Locations ===
  
Student users are granted access to a set of basic web pages providing them with access to:<br>• View their account balance<br>• List recent account activity<br>• Use tools such as TopUp/Pre-Paid Cards and funds transfers to other users<br><br>
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[http://www.middlebury.edu/offices/technology/help/technology/printing/locations Public Printer Locations]
  
To access PaperCut print server and log-in you will need to open-up a Web browser and type in: <br>
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=== Printing from Your Personal Computer ===
  
[https://papercut.middlebury.edu/user https://papercut.middlebury.edu/user]&nbsp; or type into your browser's address bar: [http://Go/Papercut Go/Papercut]<br>
+
''(For information about how to submit print jobs from your personally-owned computer, see these [[#Printing_from_Your_Own_Computer:_Mobility_Print_.28New.29|instructions]].)"''
  
[[Image:PapercutLoginPage.PNG]]<br>
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=== Departmental Printing and Copying ===
  
<br>
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''(For information about Departmental Printing and Copying, see these ''[[Departmental_Printing_and_Copying|''instructions.'']]'')''
  
==== Guest Access  ====
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=== Logging into PaperCut ===
  
If you are a Guest here at Middlebury and would like to print you will need to register with PaperCut. To register as a <br>
+
PaperCut users are granted access to a set of basic web pages providing them with the ability to:
  
Guest on PaperCut you will click the link "Guest please click this link to create an account."&nbsp; You will then be directed <br>
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*View their account balance
 +
*List recent account activity
 +
*Use tools to add value to their account  
 +
*Request a refund in cases of printer malfunction
  
to fill-out the registration form.
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<br/> &nbsp;
  
<br>
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To log in type one of the following into the address field of your browser:
  
[[Image:GuestRegistration.PNG]]<br>
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[https://papercut.middlebury.edu/user https://papercut.middlebury.edu/user]&nbsp;
  
Once you submit you will see a confirmation the your new account was created successfully.&nbsp; Make sure you copy you <br>
+
or
  
new account information.&nbsp; At the bottom of the confirmation form you will see a link to Login.&nbsp; [https://papercut.middlebury.edu/user Log into PaperCut].
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[http://Go/Papercut Go/Papercut]
  
<br>
+
Students must authenticate using your network login credentials
  
=== PaperCut User Interface<br>  ===
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[[File:LoginPage.PNG|RTENOTITLE]]
  
Once you sign into PaprCut you are presented with the form below:<br>
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&nbsp;
  
[[Image:WebUserSummary.PNG]]<br>
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==== Guest Access ====
  
<br>
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&nbsp;See [https://mediawiki.middlebury.edu/wiki/LIS/Guest_Printing Guest Printing and Copying] for more information
  
<br>
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&nbsp;
  
<br>
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=== PaperCut User Interface ===
  
The default view is of Summary.&nbsp; Additional options you have are:<br>
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Once you login PaperCut you are presented with your account summary.
  
==== '''''Redeem Card'''''  ====
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[[File:SummaryPage.PNG|600px|SummaryPage.PNG]]
  
[[Image:RedeemCard.PNG]]
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Specific tasks can be performed by selecting from the menu items on the left.
  
From here users can use a Redeem Card (pre-pay). When a valid card number is entered, the value of the card
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&nbsp;
  
is transferred to the user's balance.&nbsp;
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==== Transaction History ====
  
<br>
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[[File:TransactionHistoryPage.PNG|600px|TransactionHistoryPage.PNG]]
  
===== To redeem a Pre-Paid Card:  =====
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The transaction history page displays a user's balance history in detail. Here a user can see how, when, and why their balance was affected.
  
1.&nbsp; Purchase a card with the value you seek.&nbsp; Cards will come in $5, $10, or $20 increments.&nbsp;  
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&nbsp;
  
The locations to purchase a Print Card are:
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==== Recent Print Jobs ====
  
*The College Bookstore located at Proctor Hall
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[[File:RecentJobsPage2.PNG|600px|RecentJobsPage2.PNG]]
*Wilson Cafe located at The Main Library
 
*MiddExpress located on the first floor of the McCullough Student Center
 
  
<br>
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This is an example of print and copy history. It allows you to see the cost or to find a particular job.&nbsp; The filter criteria allows for many different views of jobs and can be used to easily drill-down to find the information required. Refunds can be requested through this form by indentifying the job in question and clicking the ''Request Refund'' link in the ''Status ''column.
  
2.&nbsp; Open a web browser and navigate to the [https://papercut.middlebury.edu/user PaperCut user login page]. After logging in, your account status
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&nbsp;
  
should display the added amount.
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==== Jobs Pending Release ====
  
<br>3. Click on the Redeem Card link on the left-hand navigation bar.  
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[[File:JobsPending.PNG|RTENOTITLE]]
  
<br>4. Enter the Card Number in the Card Number box and press Redeem Card. Take care to enter the number exactly
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'''Jobs Pending Release''' allows users to view and cancel individual jobs. You can see the cost of the job before printing.&nbsp; (After 18 hours have elapsed, your print jobs will be erased from the system.)
  
as listed including any dashes (-).
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&nbsp;
  
<br>5. If the card's number is valid, the credit as listed on the card will be transferred to your<br>account and this will list in your transaction history.<br>  
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==== Printing from Your Own Computer: Mobility Print <span style="color:red">(New)</span> ====
  
<br><u>'''Please note'''</u>:&nbsp; Unused funds that remain in account will be rolled-over to the next semester until the student leaves the college.&nbsp; If the student leaves the college with funds in his/her account there will be no refunds made available.  
+
Mobility Print enables you to install print queues on your personally-owned computer then print directly from your applications. Use these instructions to [http://papercut.middlebury.edu:9163/help/setting-up-your-devices/ set up printers on macOS and Windows computers].
  
<br>
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Note: Middlebury is currently not supporting mobility printing from Android, Chrome, or iOS devices.
  
<br>
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&nbsp; Add Funds to Your Account Purchase a $5.00 PaperCut cash card at:
  
<br>
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*Wilson Cafe in Davis Family Library
 +
*MiddExpress in McCullough Student Center
 +
*The Food Cart outside of Armstrong Library
 +
*The College Store in Proctor Hall
  
==== Transaction History  ====
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<br/> While on campus, using a college networked computer, apply the purchased cash card(s) to your account.
  
[[Image:TransactionHistory.PNG]]<br>
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#In a browser window, type in '''[http://go.middlebury.edu/papercut go/papercut]''' or [https://papercut.middlebury.edu/user https://papercut.middlebury.edu/user]  
 +
#*The "PaperCut registration" page will appear. 
 +
#Click '''Redeem Card'''.
 +
#*The "Redeem Card" window will appear (shown below). 
 +
#Type in your '''card number'''.
 +
#Click '''Redeem Card''' button.
 +
#Your PaperCut account will be credited $5.00.
  
The transaction history page displays a user's balance history in detail. Here a user can see how, when any why their balance was affected. If there
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If you purchased multiple cards, follow the above steps for each card.
  
is ever doubt about why a user's balance is at the current amount, or what they have been spending their credit on, the transaction history page has
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[[File:RedeemCardPage2015(2).PNG|600px|RedeemCardPage2015(2).PNG]]<br/> &nbsp;
  
the answer.<br>
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==== Logout ====
  
<br>
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Click '''Logout''' to protect your account and personal information.
  
==== Recent Print Jobs  ====
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&nbsp;
  
[[Image:RecentPrintJobs.PNG]]<br>
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=== Public Copying and Scanning Instructions ===
  
This page displays your printing history. It allows a you to see the cost of your print jobs, or to find a particular print job.
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==== Using the PaperCut System to Photocopy Documents ====
  
The filter criteria allows for many different views of printing, and can be used to easily drill-down to find the information required.<br>
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The public photocopiers in Davis Family Library (rooms 142 and 242), Armstrong&nbsp;Library room 155, and MiddXpress&nbsp;have a touch panel which you may interact with using your finger to touch your selections.&nbsp;The machines in Davis Family Library room 142 and Armstrong Library room 155 copy in both color and black & white. They also have a control panel with a keypad and other buttons such as Start, Stop, and Reset. When you approach the copier the Log In page for the PaperCut system should be on the touch panel.
  
<br>
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Log into the PaperCut system using one of the following methods:
  
==== Jobs Pending Release  ====
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'''Username and Password method:'''
  
[[Image:JobsAwaitingRelease.PNG]]<br>
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*Touch the '''Username and Password''' button.
 +
*Touch the '''Username''' field to acquire an insertion point. The screen will change to a touchable keyboard - use it to '''enter your username'''.
 +
*Touch '''OK'''.
 +
*Touch the '''Password''' field to acquire an insertion point
 +
*'''Enter your password''' using the touchable keyboard. Specify Upper-case, Lower-case, or No./Symbol by touching the buttons that indicate a change in keyboard is required.
 +
*Touch '''OK'''.
 +
*Touch '''Login'''.  
  
This page allows users to view and interact with jobs held in a hold/release queue. From here, jobs that have been held in a
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'''ID Number method:'''
  
managed queue can be released (printed) by the user.&nbsp; This allows for them to confirm the cost and details of the job before
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*Touch the '''ID Number''' button.
 +
*Touch the '''ID Number''' field to acquire an insertion point.
 +
*Enter your 6-digit '''College ID''' number (drop the two leading zeros) using the on-screen keyboard.  
 +
*Touch '''OK'''.
 +
*Touch '''Login'''.<br/> &nbsp;  
  
printing, and/or confirm their identity before the job is released.<br>
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'''When you have a print job in your queue:'''
  
<br>  
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*A PaperCut '''Held Print Jobs''' screen will appear.
 +
*On the left will be the print jobs in your queue.
 +
*Select a '''print job'''.
 +
*On the right details and buttons will appear.
 +
*Select '''print'''.
 +
*When finished press the '''Logout''' key.<br/> &nbsp;
  
==== Web Print  ====
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'''When you have no print jobs in your queue:'''
  
[[Image:WebPrinting.PNG]]
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*To copy:  
 +
*The '''Use Copier Functions''' screen will display.
 +
*Select '''Use Copier Functions'''.
 +
*Insert items to '''copy'''.
 +
*Change set up as desired.
 +
*Press the '''Start''' button.
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*When finished press the '''Logout''' key.  
  
Web Print is a printing solution ideal for laptops and other non-domain connected systems.&nbsp; This page allows you to
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<br/> '''Extremely Important!<br/> '''' ''When you finish press the Logout or Authentication Logout button on the control panel.<br/> &nbsp;''
  
upload documents for printing, rather than requiring the print queues to be installed on their system.&nbsp; You will be
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==== Using the PaperCut System to Scan to Email ====
  
guided through a wizard where they can select a printer, choose options such as number of copies, and select a document  
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1. Follow the Login instructions in step 1&nbsp;above to login.<br/> 2. The Ready to Copy screen will display on the Touch Panel. Press the Send button on the control panel. The Ready to Send screen will display.<br/> 3. Touch the Address Book button in the upper-right corner of the screen.<br/> 4. Touch the Address Book drop-down list and select Ext Address Book.<br/> 5. Touch the Family Name button and use the on-screen keyboard to enter the last name of the Middlebury community member to which you want to send a document.<br/> 6. Touch OK<br/> 7. Touch OK<br/> 8. Touch the check box to the left of the name you want so it becomes checked. The name may be unique or you may have to select it from a list.<br/> 9. Touch OK.<br/> 10. Insert the document(s) to scan and press the green START button on the control panel.
  
to upload. The document will then be queued for printing and you can track its status from this page.&nbsp; Web Print is a driver-less <br>
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&nbsp;
  
printing service that allows users to print by uploading documents from a web browser.&nbsp; No client software or driver installation is <br>
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'''Extremely Important!'''
  
required. Web Print provides a simple way to enable printing for laptop, wireless and anonymous users without the overhead<br>
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When you finish press the Logout or Authentication Logout button on the control panel.
  
of installing printer drivers and managing server authentication.&nbsp; <br>
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= Printing and Copying Costs, Policy and Quotas =
  
Some of the key features of PaperCut's Web Print solution include:<br>
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Visit [http://go.middlebury.edu/print '''go/print'''] for complete details about all aspects of printing and copying.
  
*Simple wizard style interface, accessed from any web browser.
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*[http://www.middlebury.edu/offices/technology/help/technology/printing/print_cost Costs and Policy]
*Users authenticate with their regular (network / domain) logins.<br>
 
*100% web based. No drivers or client software required.<br>
 
*File uploads with progress indicator (in the style of GMail attachment uploads).<br>
 
  
<br>
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*[http://www.middlebury.edu/offices/technology/help/technology/printing/accounts#students_accounts Quotas and Rates]
  
===== <u>'''Supported Applications and File Formats'''</u> =====
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<br/> &nbsp;
  
<br>The following table lists the applications that Web Print may use to render uploaded documents into print jobs. Before a file format can be accepted as an upload its supporting application must be installed.
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= I have a printing or copying&nbsp;problem =
  
<br>
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=== Report It! ===
  
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; '''Application&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; File Format&nbsp;'''&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
+
Report printer&nbsp;or copier issues immediately&nbsp;by calling&nbsp;802.443.2200 or visiting our Walk-In Helpdesk, located at LIB 202 on the main floor of the Davis Family Library.&nbsp; This expedites troubleshooting and enables Helpdesk staff to get the printer back in service more quickly. Also, Papercut refund requests are only granted if the Helpdesk has been informed of the problem.
  
{| cellspacing="1" cellpadding="1" border="1" align="left" style="width: 495px; height: 108px;"
+
&nbsp;
|-
 
| Adobe Reader 9
 
| PDF
 
|-
 
| Microsoft Office Excel 2007
 
| XLS, XLSX, etc...
 
|-
 
| Microsoft Office PowerPoint 2007
 
| PPT, PPTX, etc...
 
|-
 
| Microsoft Office Word 2007
 
| DOC,&nbsp;DOCX. etc...
 
|-
 
| Microsoft XPS Viewer
 
| XPS
 
|}
 
  
<br>
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=== Requesting a refund ===
  
<br>
+
As stated in the Policy section above, students will be required to submit requests for refunds through PaperCut when errors and problems arise. Requests for a refund will be processed once a week by the Helpdesk during regular business hours. Urgent requests will be considered depending on the situation.
  
<br>
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&nbsp;
  
<br>  
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<u>'''Note'''</u>''': refunds will not be given for user error (duplicate printing, selecting wrong printer, etc...)'''
  
<br>
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&nbsp;
  
<br>
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To request a refund follow these steps:
  
Microsoft XPS Standalone Viewer (Essentials Pack)
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#Sign into PaperCut and select the '''Recent Print Jobs''' menu option.
 +
#Find the job that had a problem and in the column of that specific job record, select the link: '''Request Refund'''
 +
#The '''Refund Request''' displays with details on your job in question. In the Refund Amount box select '''Full''' amount or '''Partial''' amount.&nbsp; If selecting Partial amount enter the partial amount you are requesting as a refund.
 +
#Enter information in the '''Reason for Request '''field and then press the '''''Send''' ''button.
  
download here: [[http://www.microsoft.com/whdc/xps/viewxps.mspx http://www.microsoft.com/whdc/xps/viewxps.mspx]]<br><br><br>
+
&nbsp;
  
==== Add Credit  ====
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Your refund request will be processed within one business week.
  
[[Image:AddCredit.PNG]]<br>
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&nbsp;
  
The Add Credit page is used to transfer funds into a user's account from an external source. You will select an amount you would like
+
= Armstrong Library Plotter - printing to plotter instructions =
  
to increase your print quota by and press the "Add Value" button.&nbsp; This will take you to a form which will present options and pay methods
+
How to print to the plotter at Armstrong:
  
to increase your account balance.&nbsp; Once you successfully submit your credit it will automatically by posted to your print quota account.<br>
+
''Please note: Armstrong Library must be open in order for you to retrieve your print job from the plotter.&nbsp; See '''go/hours''' to check.''
  
<br>
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#Log in to a computer in Armstrong 161 computer lab or BIH 116/117 labs or the set of computers closest to Armstrong 209. These computers can connect to the Armstrong plotter, which is located in Armstrong 155. They also have the software you probably used to create your poster (Adobe Illustrator, Adobe Reader, or PowerPoint).
 +
#Open your poster and send it to the plotter (POSTERS-209). Release your poster to the plotter from any print release station. '''Your account will be charged $1.50 per linear foot.'''
 +
#Go to the plotter in Armstrong 155.
 +
#You will have to wait several minutes for your print job to be completed. Do not tear the poster from the plotter; wait for the plotter to cut the paper for you. Tearing the poster can cause expensive damage to the plotter.
  
[[Image:AddCredit2.PNG]]
+
Reimbursements for printing to the plotter:
  
<br>
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#Students who are printing a poster for a class: Some departments might cover the cost of printing a poster for a class. These departments will have submitted your name to LIS at the beginning of the semester. LIS will have credited your account as instructed. Contact your department with any questions.
 +
#Students who are printing a poster for the Spring Symposium: The Undergraduate Research Office (URO) will cover the cost of printing a poster for the Spring Symposium. You will receive a username and password from the URO for this. Contact the URO (uro@middlebury.edu) with any questions.
  
==== Logout  ====
+
= Davis Family Library Plotter - printing to plotter instructions =
  
<br>
+
How to print to the plotter in the Davis Family Library 242: [http://www.middlebury.edu/offices/technology/web/support/dmt/tutorials/plotter/node/257520 Printing to the Davis Library Plotter]
  
<br>
+
= Departmental and Generic Accounts, Printing, Copying & Scanning =
  
= Printing Quotas  =
+
See [[Departmental_Printing_and_Copying|Departmental Accounts & Printing]] Information
  
== Printing Policy (summary)  ==
+
&nbsp;
  
*Pages are deducted from the student's quota each time a print job is printed.&nbsp;  
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&nbsp;
*Release stations hold jobs for up to 2 hours.&nbsp; After 2 hours there is a clean-up process that will remove the job from the print queue if it has not printer.
 
*Web Print is made available to all students.&nbsp; This allows students to print to any public printer from their laptop.&nbsp; See Login Page
 
*All student accounts should be activated for PaperCut by February 8, 2010
 
*Special groups such as&nbsp; TAs and exchange students have been created.
 
*We are now charging 5 cents per black &amp; white page (single sided) and 10 cents per page for black &amp; white copies.&nbsp; See rates
 
*Faculty and Staff are chanrged 50 cents per page&nbsp; for color copying in the Main Library.
 
*Students may add additional amounts to their quota balance.&nbsp; See Redeem Card
 
*Printers:&nbsp; Students should use public printers only!&nbsp;
 
*Refunds - Students will be required to submit requests for refunds through the PaperCut model when printing errors and problems arise. Requests for a refund will be processed once a week by the Helpdesk during regular business hours.&nbsp; Urgent requests will be considered depending on the situation.&nbsp; Note: refunds will not be given for user error (duplicate printing, selecting wrong printer, etc...)
 
*Student Organizations:&nbsp; Student organizations will need to have a budget to print to LIS.&nbsp; Pages larger than a page or two will need to be sent to Reprographics.&nbsp; Printing to LIS will be charged to the organizations Banner Index if using a plotter.&nbsp; All standard color printing will need to go through Reprographics.&nbsp; If the color printer LIB145C is used the organization's Banner index will be charged as well.
 
*Plotter printing:&nbsp; For course printing, once a term, applicable departments will submit to Jeff Lahaie a list of:
 
  
&nbsp;&nbsp;&nbsp; 1.&nbsp; Student IDs and Names
+
= Davison Library (Bread Loaf) Printing =
  
&nbsp;&nbsp;&nbsp; 2.&nbsp; The amount to be added to the student quota to cover printing
+
&nbsp; &nbsp;
  
== Quotas and Rates:  ==
+
&nbsp;
  
Each semester students are given an account balance within PaperCut as follows:
+
&nbsp;
  
<br>
+
&nbsp;
  
=== '''SPRING &amp; FALL&nbsp;SEMESTER:'''  ===
+
[[Category:Printers]] [[Category:Helpdesk Documentation]] [[Category:Public Search]]
 
 
{| cellspacing="1" cellpadding="1" border="1" align="left" style="width: 589px; height: 93px;"
 
|-
 
| Non-seniors receive $25 per term
 
| Which equates to 500 black &amp; white sides (625 double-sided)
 
|-
 
| Seniors receive $50 per term
 
| Which equates to 1,000 black &amp; white sides (1,250 double sided)
 
|}
 
 
 
<br>
 
 
 
<br>
 
 
 
 
 
 
 
<br>
 
 
 
<br>
 
 
 
=== '''J-TERM&nbsp;SEMESTER''':  ===
 
 
 
{| cellspacing="1" cellpadding="1" border="1" align="left" style="width: 588px; height: 93px;"
 
|-
 
| Non-seniors receive $10
 
| Which equates to 200 black &amp; white sides (250 double sided)
 
|-
 
| Seniors receive $20
 
| Which equates to 400 black &amp; white sides (500 double sided)
 
|}
 
 
 
<br>
 
 
 
<br>
 
 
 
<br>
 
 
 
 
 
 
 
<br>
 
 
 
=== '''SUMMER&nbsp;SEMESTER''':  ===
 
 
 
tbd
 
 
 
<br>
 
 
 
==== <u>'''Rates have been determined as follows:'''</u>  ====
 
 
 
5 cents per black &amp; white impression once quota is exceeded.
 
 
 
4 cents per black &amp; white impression once quota is exceeded using duplex (8 cents front &amp; back of sheet is charged)
 
 
 
Color printing:&nbsp; 25 cents (letter), 50 cents (Ledger)
 
 
 
Color plotter:&nbsp;&nbsp; $1.50 per linear foot
 
 
 
<br>
 
 
 
<br>
 
 
 
=== Semester (Term) Dates:  ===
 
 
 
Each beginning of of term the student will receive funds (as outlined above).&nbsp; The Term Dates are:
 
 
 
Fall:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; August 21 (start)&nbsp; to&nbsp; December 31 (end)
 
 
 
Winter:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; January 1 (start)&nbsp; to&nbsp; January 31 (end)
 
 
 
Spring:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; February 1 (start)&nbsp; to&nbsp; June 4 (end)
 
 
 
Language Schools: &nbsp; June 5 (start)&nbsp; to&nbsp; August 20 (end)
 
 
 
&nbsp;
 
 
 
<br>
 
 
 
<br>
 
 
 
<br>
 
 
 
<br>
 
 
 
<br>
 
 
 
<br>
 
 
 
<br>
 
 
 
<br>
 
 
 
<br>
 
 
 
<br>
 
 
 
<br>
 
 
 
[[Category:Printing]]
 
[[Category:Student Printing]]
 
[[Category:Print Quota]]
 
[[Category:Helpdesk Documentation]]
 

Latest revision as of 09:37, 4 February 2020

PaperCut Printing & Copying

Printer Locations

Public Printer Locations

Printing from Your Personal Computer

(For information about how to submit print jobs from your personally-owned computer, see these instructions.)"

Departmental Printing and Copying

(For information about Departmental Printing and Copying, see these instructions.)

Logging into PaperCut

PaperCut users are granted access to a set of basic web pages providing them with the ability to:

  • View their account balance
  • List recent account activity
  • Use tools to add value to their account
  • Request a refund in cases of printer malfunction


 

To log in type one of the following into the address field of your browser:

https://papercut.middlebury.edu/user 

or

Go/Papercut

Students must authenticate using your network login credentials

RTENOTITLE

 

Guest Access

 See Guest Printing and Copying for more information

 

PaperCut User Interface

Once you login PaperCut you are presented with your account summary.

SummaryPage.PNG

Specific tasks can be performed by selecting from the menu items on the left.

 

Transaction History

TransactionHistoryPage.PNG

The transaction history page displays a user's balance history in detail. Here a user can see how, when, and why their balance was affected.

 

Recent Print Jobs

RecentJobsPage2.PNG

This is an example of print and copy history. It allows you to see the cost or to find a particular job.  The filter criteria allows for many different views of jobs and can be used to easily drill-down to find the information required. Refunds can be requested through this form by indentifying the job in question and clicking the Request Refund link in the Status column.

 

Jobs Pending Release

RTENOTITLE

Jobs Pending Release allows users to view and cancel individual jobs. You can see the cost of the job before printing.  (After 18 hours have elapsed, your print jobs will be erased from the system.)

 

Printing from Your Own Computer: Mobility Print (New)

Mobility Print enables you to install print queues on your personally-owned computer then print directly from your applications. Use these instructions to set up printers on macOS and Windows computers.

Note: Middlebury is currently not supporting mobility printing from Android, Chrome, or iOS devices.

  Add Funds to Your Account Purchase a $5.00 PaperCut cash card at:

  • Wilson Cafe in Davis Family Library
  • MiddExpress in McCullough Student Center
  • The Food Cart outside of Armstrong Library
  • The College Store in Proctor Hall


While on campus, using a college networked computer, apply the purchased cash card(s) to your account.

  1. In a browser window, type in go/papercut or https://papercut.middlebury.edu/user
    • The "PaperCut registration" page will appear.
  2. Click Redeem Card.
    • The "Redeem Card" window will appear (shown below).
  3. Type in your card number.
  4. Click Redeem Card button.
  5. Your PaperCut account will be credited $5.00.

If you purchased multiple cards, follow the above steps for each card.

RedeemCardPage2015(2).PNG
 

Logout

Click Logout to protect your account and personal information.

 

Public Copying and Scanning Instructions

Using the PaperCut System to Photocopy Documents

The public photocopiers in Davis Family Library (rooms 142 and 242), Armstrong Library room 155, and MiddXpress have a touch panel which you may interact with using your finger to touch your selections. The machines in Davis Family Library room 142 and Armstrong Library room 155 copy in both color and black & white. They also have a control panel with a keypad and other buttons such as Start, Stop, and Reset. When you approach the copier the Log In page for the PaperCut system should be on the touch panel.

Log into the PaperCut system using one of the following methods:

Username and Password method:

  • Touch the Username and Password button.
  • Touch the Username field to acquire an insertion point. The screen will change to a touchable keyboard - use it to enter your username.
  • Touch OK.
  • Touch the Password field to acquire an insertion point
  • Enter your password using the touchable keyboard. Specify Upper-case, Lower-case, or No./Symbol by touching the buttons that indicate a change in keyboard is required.
  • Touch OK.
  • Touch Login.

ID Number method:

  • Touch the ID Number button.
  • Touch the ID Number field to acquire an insertion point.
  • Enter your 6-digit College ID number (drop the two leading zeros) using the on-screen keyboard.
  • Touch OK.
  • Touch Login.
     

When you have a print job in your queue:

  • A PaperCut Held Print Jobs screen will appear.
  • On the left will be the print jobs in your queue.
  • Select a print job.
  • On the right details and buttons will appear.
  • Select print.
  • When finished press the Logout key.
     

When you have no print jobs in your queue:

  • To copy:
  • The Use Copier Functions screen will display.
  • Select Use Copier Functions.
  • Insert items to copy.
  • Change set up as desired.
  • Press the Start button.
  • When finished press the Logout key.


Extremely Important!
'
When you finish press the Logout or Authentication Logout button on the control panel.
 

Using the PaperCut System to Scan to Email

1. Follow the Login instructions in step 1 above to login.
2. The Ready to Copy screen will display on the Touch Panel. Press the Send button on the control panel. The Ready to Send screen will display.
3. Touch the Address Book button in the upper-right corner of the screen.
4. Touch the Address Book drop-down list and select Ext Address Book.
5. Touch the Family Name button and use the on-screen keyboard to enter the last name of the Middlebury community member to which you want to send a document.
6. Touch OK
7. Touch OK
8. Touch the check box to the left of the name you want so it becomes checked. The name may be unique or you may have to select it from a list.
9. Touch OK.
10. Insert the document(s) to scan and press the green START button on the control panel.

 

Extremely Important!

When you finish press the Logout or Authentication Logout button on the control panel.

Printing and Copying Costs, Policy and Quotas

Visit go/print for complete details about all aspects of printing and copying.


 

I have a printing or copying problem

Report It!

Report printer or copier issues immediately by calling 802.443.2200 or visiting our Walk-In Helpdesk, located at LIB 202 on the main floor of the Davis Family Library.  This expedites troubleshooting and enables Helpdesk staff to get the printer back in service more quickly. Also, Papercut refund requests are only granted if the Helpdesk has been informed of the problem.

 

Requesting a refund

As stated in the Policy section above, students will be required to submit requests for refunds through PaperCut when errors and problems arise. Requests for a refund will be processed once a week by the Helpdesk during regular business hours. Urgent requests will be considered depending on the situation.

 

Note: refunds will not be given for user error (duplicate printing, selecting wrong printer, etc...)

 

To request a refund follow these steps:

  1. Sign into PaperCut and select the Recent Print Jobs menu option.
  2. Find the job that had a problem and in the column of that specific job record, select the link: Request Refund
  3. The Refund Request displays with details on your job in question. In the Refund Amount box select Full amount or Partial amount.  If selecting Partial amount enter the partial amount you are requesting as a refund.
  4. Enter information in the Reason for Request field and then press the Send button.

 

Your refund request will be processed within one business week.

 

Armstrong Library Plotter - printing to plotter instructions

How to print to the plotter at Armstrong:

Please note: Armstrong Library must be open in order for you to retrieve your print job from the plotter.  See go/hours to check.

  1. Log in to a computer in Armstrong 161 computer lab or BIH 116/117 labs or the set of computers closest to Armstrong 209. These computers can connect to the Armstrong plotter, which is located in Armstrong 155. They also have the software you probably used to create your poster (Adobe Illustrator, Adobe Reader, or PowerPoint).
  2. Open your poster and send it to the plotter (POSTERS-209). Release your poster to the plotter from any print release station. Your account will be charged $1.50 per linear foot.
  3. Go to the plotter in Armstrong 155.
  4. You will have to wait several minutes for your print job to be completed. Do not tear the poster from the plotter; wait for the plotter to cut the paper for you. Tearing the poster can cause expensive damage to the plotter.

Reimbursements for printing to the plotter:

  1. Students who are printing a poster for a class: Some departments might cover the cost of printing a poster for a class. These departments will have submitted your name to LIS at the beginning of the semester. LIS will have credited your account as instructed. Contact your department with any questions.
  2. Students who are printing a poster for the Spring Symposium: The Undergraduate Research Office (URO) will cover the cost of printing a poster for the Spring Symposium. You will receive a username and password from the URO for this. Contact the URO (uro@middlebury.edu) with any questions.

Davis Family Library Plotter - printing to plotter instructions

How to print to the plotter in the Davis Family Library 242: Printing to the Davis Library Plotter

Departmental and Generic Accounts, Printing, Copying & Scanning

See Departmental Accounts & Printing Information

 

 

Davison Library (Bread Loaf) Printing

   

 

 

 

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