Middlebury

Difference between revisions of "Student Printing and Quotas"

(Added tag: 'Helpdesk Documentation')
 
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= Papercut Print Server   =
 
  
=== Logging into PaperCut ===
+
= PaperCut Printing & Copying =
  
PaperCut users are granted access to a set of basic web pages providing them with the ability to:
+
=== Printer Locations ===
  
*View their account balance
+
[http://www.middlebury.edu/offices/technology/help/technology/printing/locations Public Printer Locations]
*List recent account activity
 
*Use tools to add value to their account<br><br>
 
  
To log in type one of the following into the address field of your browser:<br>
+
=== Printing from Your Personal Computer ===
  
[https://papercut.middlebury.edu/user https://papercut.middlebury.edu/user]&nbsp; <br>
+
''(For information about how to submit print jobs from your personally-owned computer, see these [[#Printing_from_Your_Own_Computer:_Mobility_Print_.28New.29|instructions]].)"''
  
or <br>
+
=== Departmental Printing and Copying ===
  
[http://Go/Papercut Go/Papercut]<br>
+
''(For information about Departmental Printing and Copying, see these ''[[Departmental_Printing_and_Copying|''instructions.'']]'')''
  
Students must authenticate using your network login credentials<br>
+
=== Logging into PaperCut ===
  
[[Image:PapercutLoginPage.PNG]]<br>
+
PaperCut users are granted access to a set of basic web pages providing them with the ability to:
  
<br>
+
*View their account balance
 +
*List recent account activity
 +
*Use tools to add value to their account
 +
*Request a refund in cases of printer malfunction
  
==== Guest Access  ====
+
<br/> &nbsp;
  
&nbsp;See [https://mediawiki.middlebury.edu/wiki/LIS/Guest_Printing Guest Printing] for more information
+
To log in type one of the following into the address field of your browser:
  
<br>
+
[https://papercut.middlebury.edu/user https://papercut.middlebury.edu/user]&nbsp;
  
=== PaperCut User Interface<br>  ===
+
or
  
Once you login PaperCut you are presented with your account summary.<br>
+
[http://Go/Papercut Go/Papercut]
  
[[Image:WebUserSummary.PNG|600px]]<br>
+
Students must authenticate using your network login credentials
  
Specific tasks can be performed by selecting from the menu items on the left.  
+
[[File:LoginPage.PNG|RTENOTITLE]]
  
<br>
+
&nbsp;
  
==== Redeem Card<br>  ====
+
==== Guest Access ====
  
For cash users, allows you to purchase a value card to increase your account funds.&nbsp; Credit card users see [https://mediawiki.middlebury.edu/wiki/LIS/Student_Printing_and_Quotas#Add_Credit Add Credit]&nbsp;
+
&nbsp;See [https://mediawiki.middlebury.edu/wiki/LIS/Guest_Printing Guest Printing and Copying] for more information
  
<br>
+
&nbsp;
  
#Purchase a $5 Print Value Card at:
+
=== PaperCut User Interface ===
#*The College Bookstore in Proctor Hall<br>
 
#*Wilson Cafe in the Main Library<br>
 
#*MiddExpress on the first floor of the McCullough Student Center <br>
 
#Open a web browser and navigate to the [https://papercut.middlebury.edu/user PaperCut user login page] or [https://papercut.middlebury.edu/user Go/Papercut]
 
#Click '''Redeem Card''' on the left side of your screen.
 
#In the ''Card number'' field enter the string of characters (including any dashes).<br>[[Image:RedeemCard.PNG|600px]]<br>
 
#Click the '''Redeem Card '''button.&nbsp; The value of the card will be added to your account balance.<br><u>'''Please note'''</u>:&nbsp; Unused added funds that remain in account will be rolled-over until the student leaves the college.&nbsp; If the student leaves the college with funds in his/her account there will be no refunds made available.
 
  
<br>
+
Once you login PaperCut you are presented with your account summary.
  
==== Transaction History  ====
+
[[File:SummaryPage.PNG|600px|SummaryPage.PNG]]
  
[[Image:TransactionHistory.PNG|600px]]<br>
+
Specific tasks can be performed by selecting from the menu items on the left.
  
The transaction history page displays a user's balance history in detail. Here a user can see how, when, and why their balance was affected. <br>
+
&nbsp;
  
<br>
+
==== Transaction History ====
  
==== Recent Print Jobs  ====
+
[[File:TransactionHistoryPage.PNG|600px|TransactionHistoryPage.PNG]]
  
[[Image:RecentPrintJobs2.PNG|800x175px]]<br>
+
The transaction history page displays a user's balance history in detail. Here a user can see how, when, and why their balance was affected.
  
<br>
+
&nbsp;
  
This is an example of printing history. It allows you to see the cost of your print jobs or to find a particular print job.&nbsp; The filter criteria allows for many different views of printing and can be used to easily drill-down to find the information required. Refunds can be requested through this form by indentifying the job in question and clicking the ''Request Refund'' link in the ''Status ''column.<br>
+
==== Recent Print Jobs ====
  
<br>
+
[[File:RecentJobsPage2.PNG|600px|RecentJobsPage2.PNG]]
  
==== Jobs Pending Release  ====
+
This is an example of print and copy history. It allows you to see the cost or to find a particular job.&nbsp; The filter criteria allows for many different views of jobs and can be used to easily drill-down to find the information required. Refunds can be requested through this form by indentifying the job in question and clicking the ''Request Refund'' link in the ''Status ''column.
  
[[Image:JobsAwaitingRelease.PNG]]<br>
+
&nbsp;
  
'''Jobs Pending Release''' allows users to view and cancel individual jobs. You can see the cost of the job before printing.&nbsp; <br>
+
==== Jobs Pending Release ====
  
<br>
+
[[File:JobsPending.PNG|RTENOTITLE]]
  
==== Web Print  ====
+
'''Jobs Pending Release''' allows users to view and cancel individual jobs. You can see the cost of the job before printing.&nbsp; (After 18 hours have elapsed, your print jobs will be erased from the system.)
  
Web Print is a printing solution ideal for printing from your personal computer. This page allows you to upload documents for printing, rather than requiring the print queues to be installed on your system. You will be able to select a printer, choose the number of copies, and select a document to upload. The document will be queued for printing and you can track its status from this page. No client software or driver installation is required. All print jobs processed through Web Print will be duplexed.<br>
+
&nbsp;
  
To print your document follow these steps:  
+
==== Printing from Your Own Computer: Mobility Print <span style="color:red">(New)</span> ====
  
<br>
+
Mobility Print enables you to install print queues on your personally-owned computer then print directly from your applications. Use these instructions to [http://papercut.middlebury.edu:9163/help/setting-up-your-devices/ set up printers on macOS and Windows computers].
  
#Select '''Web Print''' from menu options on left side of PaperCut screen. <br>[[Image:WebPrinting.PNG|600px]]<br>
+
Note: Middlebury is currently not supporting mobility printing from Android, Chrome, or iOS devices.
#Select the '''Submit a Job''' link
 
#Select the printer name from the list provided
 
#Select the button at the bottom of the screen labeled: '''2. Print Options and Account Selection'''
 
#Enter number of copies your would llike and then select the button labeled: '''3. Upload Document'''
 
#Using the '''Browse '''button find the document file you wish to print
 
#Select the '''Upload &amp; Complete''' button, which sends the document to the printer.<br>
 
#Once ''Status ''indicates finished: queued for printing go to your printer's release station.
 
#At the printer, sign into the print release station with your PaperCut account information, locate you print job, and release it to the printer. <br>
 
  
<br>'''Supported Applications and File Formats'''
+
&nbsp; Add Funds to Your Account Purchase a $5.00 PaperCut cash card at:
  
Web Print supports the following file formats: <br>
+
*Wilson Cafe in Davis Family Library
 +
*MiddExpress in McCullough Student Center
 +
*The Food Cart outside of Armstrong Library
 +
*The College Store in Proctor Hall
  
<br>  
+
<br/> While on campus, using a college networked computer, apply the purchased cash card(s) to your account.
  
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; '''Application&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; File Format&nbsp;'''&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
+
#In a browser window, type in '''[http://go.middlebury.edu/papercut go/papercut]''' or [https://papercut.middlebury.edu/user https://papercut.middlebury.edu/user]
 +
#*The "PaperCut registration" page will appear. 
 +
#Click '''Redeem Card'''.
 +
#*The "Redeem Card" window will appear (shown below). 
 +
#Type in your '''card number'''.
 +
#Click '''Redeem Card''' button.
 +
#Your PaperCut account will be credited $5.00.
  
{| cellspacing="1" cellpadding="1" border="1" align="left" style="width: 495px; height: 108px;"
+
If you purchased multiple cards, follow the above steps for each card.
|-
 
| Adobe Reader 9
 
| PDF
 
|-
 
| Microsoft Office Excel 2007
 
| XLS, XLSX, etc...
 
|-
 
| Microsoft Office PowerPoint 2007
 
| PPT, PPTX, etc...
 
|-
 
| Microsoft Office Word 2007
 
| DOC,&nbsp;DOCX. etc...
 
|-
 
| Microsoft XPS Viewer
 
| XPS
 
|}
 
  
<br>  
+
[[File:RedeemCardPage2015(2).PNG|600px|RedeemCardPage2015(2).PNG]]<br/> &nbsp;
  
<br>
+
==== Logout ====
  
<br>
+
Click '''Logout''' to protect your account and personal information.
  
<br>
+
&nbsp;
  
<br>
+
=== Public Copying and Scanning Instructions ===
  
==== Add Credit  ====
+
==== Using the PaperCut System to Photocopy Documents ====
  
The Add Credit page allows you to increase your account balance using a credit card.<br>
+
The public photocopiers in Davis Family Library (rooms 142 and 242), Armstrong&nbsp;Library room 155, and MiddXpress&nbsp;have a touch panel which you may interact with using your finger to touch your selections.&nbsp;The machines in Davis Family Library room 142 and Armstrong Library room 155 copy in both color and black & white. They also have a control panel with a keypad and other buttons such as Start, Stop, and Reset. When you approach the copier the Log In page for the PaperCut system should be on the touch panel.
  
[[Image:AddCredit.PNG|600px]]<br>
+
Log into the PaperCut system using one of the following methods:
  
#From the ''Amount to add''drop-down list select the amount to be added to your account and then click the ''Add Value''button. The form below opens.&nbsp;
+
'''Username and Password method:'''
#Type the information into the form and then click the ''Pay Now''button to complete your transaction.&nbsp; <br>
 
  
<br>
+
*Touch the '''Username and Password''' button.
 +
*Touch the '''Username''' field to acquire an insertion point. The screen will change to a touchable keyboard - use it to '''enter your username'''.
 +
*Touch '''OK'''.
 +
*Touch the '''Password''' field to acquire an insertion point
 +
*'''Enter your password''' using the touchable keyboard. Specify Upper-case, Lower-case, or No./Symbol by touching the buttons that indicate a change in keyboard is required.
 +
*Touch '''OK'''.
 +
*Touch '''Login'''.
  
[[Image:AddCredit2.PNG|400px]]
+
'''ID Number method:'''
  
<br>  
+
*Touch the '''ID Number''' button.
 +
*Touch the '''ID Number''' field to acquire an insertion point.
 +
*Enter your 6-digit '''College ID''' number (drop the two leading zeros) using the on-screen keyboard.
 +
*Touch '''OK'''.
 +
*Touch '''Login'''.<br/> &nbsp;
  
==== Logout  ====
+
'''When you have a print job in your queue:'''
  
Click '''Logout''' to protect your account and personal information.  
+
*A PaperCut '''Held Print Jobs''' screen will appear.
 +
*On the left will be the print jobs in your queue.
 +
*Select a '''print job'''.
 +
*On the right details and buttons will appear.
 +
*Select '''print'''.
 +
*When finished press the '''Logout''' key.<br/> &nbsp;
  
<br>
+
'''When you have no print jobs in your queue:'''
  
<br>
+
*To copy:
 +
*The '''Use Copier Functions''' screen will display.
 +
*Select '''Use Copier Functions'''.
 +
*Insert items to '''copy'''.
 +
*Change set up as desired.
 +
*Press the '''Start''' button.
 +
*When finished press the '''Logout''' key.
  
= Printing Quotas  =
+
<br/> '''Extremely Important!<br/> '''' ''When you finish press the Logout or Authentication Logout button on the control panel.<br/> &nbsp;''
  
== Printing Policy (summary)  ==
+
==== Using the PaperCut System to Scan to Email ====
  
*Pages are deducted from the student's quota each time a print job is completed.&nbsp;  
+
1. Follow the Login instructions in step 1&nbsp;above to login.<br/> 2. The Ready to Copy screen will display on the Touch Panel. Press the Send button on the control panel. The Ready to Send screen will display.<br/> 3. Touch the Address Book button in the upper-right corner of the screen.<br/> 4. Touch the Address Book drop-down list and select Ext Address Book.<br/> 5. Touch the Family Name button and use the on-screen keyboard to enter the last name of the Middlebury community member to which you want to send a document.<br/> 6. Touch OK<br/> 7. Touch OK<br/> 8. Touch the check box to the left of the name you want so it becomes checked. The name may be unique or you may have to select it from a list.<br/> 9. Touch OK.<br/> 10. Insert the document(s) to scan and press the green START button on the control panel.
*Release stations hold jobs for up to 2 hours after which they are removed.  
 
*Web Print allows you to print to any public printer from your personal computer or laptop.&nbsp; See [https://mediawiki.middlebury.edu/wiki/LIS/Student_Printing_and_Quotas#Web_Print '''Web Print''']<br>  
 
*All student accounts will be activated for PaperCut on February 8, 2010.<br>  
 
*We are charging 5 cents per black &amp; white single-sided page and 8 cents per black &amp; white double-sided page. See [https://mediawiki.middlebury.edu/wiki/LIS/Student_Printing_and_Quotas#Quotas_and_Rates: '''Quotas and Rates''']<br>  
 
*Students may add additional amounts to their PaperCut account balance.&nbsp; See [https://mediawiki.middlebury.edu/wiki/LIS/Student_Printing_and_Quotas#Redeem_Card '''Redeem Card'''] or '''[https://mediawiki.middlebury.edu/wiki/LIS/Student_Printing_and_Quotas#Add_Credit Add Credit] '''<br>  
 
*Students should use public printers only!&nbsp;
 
*Students should submit requests for refunds through the PaperCut interface when printer malfunctions occur and making print output unusable. Requests for a refund will be processed once a week by the LIS Helpdesk during regular business hours.&nbsp; Urgent requests will be considered depending on the situation.&nbsp; Note: refunds will not be given for user error (duplicate printing, selecting wrong printer, etc...)&nbsp; See [https://mediawiki.middlebury.edu/wiki/LIS/Student_Printing_and_Quotas#Requesting_a_refund '''Requesting a refund'''] for more information.<br>  
 
*Student organizations printing will be charged to that's organization Banner index.&nbsp; Printing should be executed following CCAL's guidelines.&nbsp; The organization's ID and Password must be used when logging in so that charges are applied to the organization rather than the individual student. <br>  
 
*For course printing on a plotter, once a term, applicable departments will submit to LIS a list of student names and ID and the amount to be added to each student's account to cover printing.&nbsp; The students in the class will have their quotas increased by that amount.&nbsp; Faculty should be consulted if a student feels the amount will not cover needs.<br>
 
  
&nbsp;&nbsp; <br>
+
&nbsp;
  
== Quotas and Rates:  ==
+
'''Extremely Important!'''
  
Each semester students are given an account balance within PaperCut as follows:
+
When you finish press the Logout or Authentication Logout button on the control panel.
  
<br>
+
= Printing and Copying Costs, Policy and Quotas =
  
'''Spring &amp; Fall Semester'''  
+
Visit [http://go.middlebury.edu/print '''go/print'''] for complete details about all aspects of printing and copying.
  
{| cellspacing="1" cellpadding="1" border="1" align="left" style="width: 589px; height: 93px;"
+
*[http://www.middlebury.edu/offices/technology/help/technology/printing/print_cost Costs and Policy]
|-
 
| Non-seniors receive $25 per term
 
| Equivalent to 500 black &amp; white single-sided pages or 625 black &amp; white double-sided pages
 
|-
 
| Seniors receive $50 per term
 
| Equivalent to 1,000 black &amp; white single-sided pages or 1,250 black &amp; white double-sided pages
 
|}
 
  
<br>
+
*[http://www.middlebury.edu/offices/technology/help/technology/printing/accounts#students_accounts Quotas and Rates]
  
<br>  
+
<br/> &nbsp;
  
<br>
+
= I have a printing or copying&nbsp;problem =
  
<br>
+
=== Report It! ===
  
<br>
+
Report printer&nbsp;or copier issues immediately&nbsp;by calling&nbsp;802.443.2200 or visiting our Walk-In Helpdesk, located at LIB 202 on the main floor of the Davis Family Library.&nbsp; This expedites troubleshooting and enables Helpdesk staff to get the printer back in service more quickly. Also, Papercut refund requests are only granted if the Helpdesk has been informed of the problem.
  
'''J-Term'''
+
&nbsp;
  
{| cellspacing="1" cellpadding="1" border="1" align="left" style="width: 588px; height: 93px;"
+
=== Requesting a refund ===
|-
 
| Non-seniors receive $10
 
| Equivalent to 200 black &amp; white single-sided pages or 250 black &amp; white double-sided pages
 
|-
 
| Seniors receive $20
 
| Equivalent to 400 black &amp; white single-sided pages or 500 black &amp; white double-sided pages
 
|}
 
  
<br>
+
As stated in the Policy section above, students will be required to submit requests for refunds through PaperCut when errors and problems arise. Requests for a refund will be processed once a week by the Helpdesk during regular business hours. Urgent requests will be considered depending on the situation.
  
<br>
+
&nbsp;
  
<br>  
+
<u>'''Note'''</u>''': refunds will not be given for user error (duplicate printing, selecting wrong printer, etc...)'''
  
<br>
+
&nbsp;
  
<u>Please note</u>:&nbsp; unused quota amounts will be rolled-over each semester within an academic year.&nbsp; Student quotas will start anew every Fall.&nbsp; Unused additional cash or credit card funds will remain in a student's account until graduation or separation from the college.&nbsp; No refunds will be granted.<br>
+
To request a refund follow these steps:
  
<br>
+
#Sign into PaperCut and select the '''Recent Print Jobs''' menu option.
 +
#Find the job that had a problem and in the column of that specific job record, select the link: '''Request Refund'''
 +
#The '''Refund Request''' displays with details on your job in question. In the Refund Amount box select '''Full''' amount or '''Partial''' amount.&nbsp; If selecting Partial amount enter the partial amount you are requesting as a refund.
 +
#Enter information in the '''Reason for Request '''field and then press the '''''Send''' ''button.
  
'''Summer Session'''
+
&nbsp;
  
tbd
+
Your refund request will be processed within one business week.
  
<br>
+
&nbsp;
  
'''Student Print Rates:'''
+
= Armstrong Library Plotter - printing to plotter instructions =
  
*5 cents per black &amp; white per side on a single-sided document.<br>
+
How to print to the plotter at Armstrong:
*4 cents per black &amp; white per side on a double-sided document (8 cents front &amp; back of sheet is charged).
 
*Color printing:&nbsp; 25 cents (letter), 50 cents (ledger)
 
*Color plotter:&nbsp;&nbsp; $1.50 per linear foot
 
  
<br>
+
''Please note: Armstrong Library must be open in order for you to retrieve your print job from the plotter.&nbsp; See '''go/hours''' to check.''
  
'''Semester (Term) Dates'''  
+
#Log in to a computer in Armstrong 161 computer lab or BIH 116/117 labs or the set of computers closest to Armstrong 209. These computers can connect to the Armstrong plotter, which is located in Armstrong 155. They also have the software you probably used to create your poster (Adobe Illustrator, Adobe Reader, or PowerPoint).
 +
#Open your poster and send it to the plotter (POSTERS-209). Release your poster to the plotter from any print release station. '''Your account will be charged $1.50 per linear foot.'''  
 +
#Go to the plotter in Armstrong 155.
 +
#You will have to wait several minutes for your print job to be completed. Do not tear the poster from the plotter; wait for the plotter to cut the paper for you. Tearing the poster can cause expensive damage to the plotter.
  
PaperCut Term Dates are:  
+
Reimbursements for printing to the plotter:
  
*Fall:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; August 21 (start)&nbsp; to&nbsp; December 31 (end)
+
#Students who are printing a poster for a class: Some departments might cover the cost of printing a poster for a class. These departments will have submitted your name to LIS at the beginning of the semester. LIS will have credited your account as instructed. Contact your department with any questions.
*Winter:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; January 1 (start)&nbsp; to&nbsp; January 31 (end)
+
#Students who are printing a poster for the Spring Symposium: The Undergraduate Research Office (URO) will cover the cost of printing a poster for the Spring Symposium. You will receive a username and password from the URO for this. Contact the URO (uro@middlebury.edu) with any questions.
*Spring:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; February 1 (start)&nbsp; to&nbsp; June 4 (end)
 
*Language Schools: &nbsp; June 5 (start)&nbsp; to&nbsp; August 20 (end)
 
  
<br>
+
= Davis Family Library Plotter - printing to plotter instructions =
  
'''Student Copying:'''
+
How to print to the plotter in the Davis Family Library 242: [http://www.middlebury.edu/offices/technology/web/support/dmt/tutorials/plotter/node/257520 Printing to the Davis Library Plotter]
  
Copying is not part of the PaperCut printing system.&nbsp; Students using the Equitrac card system are charged 10 cents per black &amp; white per side.
+
= Departmental and Generic Accounts, Printing, Copying & Scanning =
  
&nbsp;
+
See [[Departmental_Printing_and_Copying|Departmental Accounts & Printing]] Information
 
 
== Requesting a refund<br>  ==
 
 
 
As stated in the Policy section above, students will be required to submit requests for refunds through the PaperCut [https://mediawiki.middlebury.edu/wiki/LIS/Student_Printing_and_Quotas#Recent_Print_Jobs Recent Print Jobs] form when printing errors and problems arise. Requests for a refund will be processed once a week by the Helpdesk during regular business hours. Urgent requests will be considered depending on the situation. Note: refunds will not be given for user error (duplicate printing, selecting wrong printer, etc...) <br>
 
 
 
<br>
 
 
 
To request a refund follow these steps:
 
 
 
#Sign into PaperCut and select the '''Recent Print Jobs''' menu option.
 
#Find the print job that had a problem printing and in the column of that specific print job record you will select the link: '''Request Refund'''
 
#The '''Refund Request''' displays with details on your print job in question. In the Refund Amountbox select'''Full''' amount or '''Partial''' amount.&nbsp; If selecting Partial amount then enter the partial amount you are requesting as a refund.
 
#Enter information in the '''Reason for Request '''field and then press the '''''Send''' ''button.
 
  
<br>
+
&nbsp;
  
Your refund request will be processed within one business week.
+
&nbsp;
  
<br>
+
= Davison Library (Bread Loaf) Printing =
  
<br>
+
&nbsp; &nbsp;
  
<br>
+
&nbsp;
  
<br>
+
&nbsp;
  
<br>
+
&nbsp;
  
[[Category:Student Printing]]
+
[[Category:Printers]] [[Category:Helpdesk Documentation]] [[Category:Public Search]]
[[Category:Print Quotas]]
 
[[Category:Help and Support]]
 
[[Category:Help Documentation]]
 
[[Category:Helpdesk Documentation]]
 

Latest revision as of 10:37, 4 February 2020

PaperCut Printing & Copying

Printer Locations

Public Printer Locations

Printing from Your Personal Computer

(For information about how to submit print jobs from your personally-owned computer, see these instructions.)"

Departmental Printing and Copying

(For information about Departmental Printing and Copying, see these instructions.)

Logging into PaperCut

PaperCut users are granted access to a set of basic web pages providing them with the ability to:

  • View their account balance
  • List recent account activity
  • Use tools to add value to their account
  • Request a refund in cases of printer malfunction


 

To log in type one of the following into the address field of your browser:

https://papercut.middlebury.edu/user 

or

Go/Papercut

Students must authenticate using your network login credentials

RTENOTITLE

 

Guest Access

 See Guest Printing and Copying for more information

 

PaperCut User Interface

Once you login PaperCut you are presented with your account summary.

SummaryPage.PNG

Specific tasks can be performed by selecting from the menu items on the left.

 

Transaction History

TransactionHistoryPage.PNG

The transaction history page displays a user's balance history in detail. Here a user can see how, when, and why their balance was affected.

 

Recent Print Jobs

RecentJobsPage2.PNG

This is an example of print and copy history. It allows you to see the cost or to find a particular job.  The filter criteria allows for many different views of jobs and can be used to easily drill-down to find the information required. Refunds can be requested through this form by indentifying the job in question and clicking the Request Refund link in the Status column.

 

Jobs Pending Release

RTENOTITLE

Jobs Pending Release allows users to view and cancel individual jobs. You can see the cost of the job before printing.  (After 18 hours have elapsed, your print jobs will be erased from the system.)

 

Printing from Your Own Computer: Mobility Print (New)

Mobility Print enables you to install print queues on your personally-owned computer then print directly from your applications. Use these instructions to set up printers on macOS and Windows computers.

Note: Middlebury is currently not supporting mobility printing from Android, Chrome, or iOS devices.

  Add Funds to Your Account Purchase a $5.00 PaperCut cash card at:

  • Wilson Cafe in Davis Family Library
  • MiddExpress in McCullough Student Center
  • The Food Cart outside of Armstrong Library
  • The College Store in Proctor Hall


While on campus, using a college networked computer, apply the purchased cash card(s) to your account.

  1. In a browser window, type in go/papercut or https://papercut.middlebury.edu/user
    • The "PaperCut registration" page will appear.
  2. Click Redeem Card.
    • The "Redeem Card" window will appear (shown below).
  3. Type in your card number.
  4. Click Redeem Card button.
  5. Your PaperCut account will be credited $5.00.

If you purchased multiple cards, follow the above steps for each card.

RedeemCardPage2015(2).PNG
 

Logout

Click Logout to protect your account and personal information.

 

Public Copying and Scanning Instructions

Using the PaperCut System to Photocopy Documents

The public photocopiers in Davis Family Library (rooms 142 and 242), Armstrong Library room 155, and MiddXpress have a touch panel which you may interact with using your finger to touch your selections. The machines in Davis Family Library room 142 and Armstrong Library room 155 copy in both color and black & white. They also have a control panel with a keypad and other buttons such as Start, Stop, and Reset. When you approach the copier the Log In page for the PaperCut system should be on the touch panel.

Log into the PaperCut system using one of the following methods:

Username and Password method:

  • Touch the Username and Password button.
  • Touch the Username field to acquire an insertion point. The screen will change to a touchable keyboard - use it to enter your username.
  • Touch OK.
  • Touch the Password field to acquire an insertion point
  • Enter your password using the touchable keyboard. Specify Upper-case, Lower-case, or No./Symbol by touching the buttons that indicate a change in keyboard is required.
  • Touch OK.
  • Touch Login.

ID Number method:

  • Touch the ID Number button.
  • Touch the ID Number field to acquire an insertion point.
  • Enter your 6-digit College ID number (drop the two leading zeros) using the on-screen keyboard.
  • Touch OK.
  • Touch Login.
     

When you have a print job in your queue:

  • A PaperCut Held Print Jobs screen will appear.
  • On the left will be the print jobs in your queue.
  • Select a print job.
  • On the right details and buttons will appear.
  • Select print.
  • When finished press the Logout key.
     

When you have no print jobs in your queue:

  • To copy:
  • The Use Copier Functions screen will display.
  • Select Use Copier Functions.
  • Insert items to copy.
  • Change set up as desired.
  • Press the Start button.
  • When finished press the Logout key.


Extremely Important!
'
When you finish press the Logout or Authentication Logout button on the control panel.
 

Using the PaperCut System to Scan to Email

1. Follow the Login instructions in step 1 above to login.
2. The Ready to Copy screen will display on the Touch Panel. Press the Send button on the control panel. The Ready to Send screen will display.
3. Touch the Address Book button in the upper-right corner of the screen.
4. Touch the Address Book drop-down list and select Ext Address Book.
5. Touch the Family Name button and use the on-screen keyboard to enter the last name of the Middlebury community member to which you want to send a document.
6. Touch OK
7. Touch OK
8. Touch the check box to the left of the name you want so it becomes checked. The name may be unique or you may have to select it from a list.
9. Touch OK.
10. Insert the document(s) to scan and press the green START button on the control panel.

 

Extremely Important!

When you finish press the Logout or Authentication Logout button on the control panel.

Printing and Copying Costs, Policy and Quotas

Visit go/print for complete details about all aspects of printing and copying.


 

I have a printing or copying problem

Report It!

Report printer or copier issues immediately by calling 802.443.2200 or visiting our Walk-In Helpdesk, located at LIB 202 on the main floor of the Davis Family Library.  This expedites troubleshooting and enables Helpdesk staff to get the printer back in service more quickly. Also, Papercut refund requests are only granted if the Helpdesk has been informed of the problem.

 

Requesting a refund

As stated in the Policy section above, students will be required to submit requests for refunds through PaperCut when errors and problems arise. Requests for a refund will be processed once a week by the Helpdesk during regular business hours. Urgent requests will be considered depending on the situation.

 

Note: refunds will not be given for user error (duplicate printing, selecting wrong printer, etc...)

 

To request a refund follow these steps:

  1. Sign into PaperCut and select the Recent Print Jobs menu option.
  2. Find the job that had a problem and in the column of that specific job record, select the link: Request Refund
  3. The Refund Request displays with details on your job in question. In the Refund Amount box select Full amount or Partial amount.  If selecting Partial amount enter the partial amount you are requesting as a refund.
  4. Enter information in the Reason for Request field and then press the Send button.

 

Your refund request will be processed within one business week.

 

Armstrong Library Plotter - printing to plotter instructions

How to print to the plotter at Armstrong:

Please note: Armstrong Library must be open in order for you to retrieve your print job from the plotter.  See go/hours to check.

  1. Log in to a computer in Armstrong 161 computer lab or BIH 116/117 labs or the set of computers closest to Armstrong 209. These computers can connect to the Armstrong plotter, which is located in Armstrong 155. They also have the software you probably used to create your poster (Adobe Illustrator, Adobe Reader, or PowerPoint).
  2. Open your poster and send it to the plotter (POSTERS-209). Release your poster to the plotter from any print release station. Your account will be charged $1.50 per linear foot.
  3. Go to the plotter in Armstrong 155.
  4. You will have to wait several minutes for your print job to be completed. Do not tear the poster from the plotter; wait for the plotter to cut the paper for you. Tearing the poster can cause expensive damage to the plotter.

Reimbursements for printing to the plotter:

  1. Students who are printing a poster for a class: Some departments might cover the cost of printing a poster for a class. These departments will have submitted your name to LIS at the beginning of the semester. LIS will have credited your account as instructed. Contact your department with any questions.
  2. Students who are printing a poster for the Spring Symposium: The Undergraduate Research Office (URO) will cover the cost of printing a poster for the Spring Symposium. You will receive a username and password from the URO for this. Contact the URO (uro@middlebury.edu) with any questions.

Davis Family Library Plotter - printing to plotter instructions

How to print to the plotter in the Davis Family Library 242: Printing to the Davis Library Plotter

Departmental and Generic Accounts, Printing, Copying & Scanning

See Departmental Accounts & Printing Information

 

 

Davison Library (Bread Loaf) Printing

   

 

 

 

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