Difference between revisions of "Student Printing and Quotas"
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=== Report It! ===
=== Report It! ===
It is very important that if a printer issue arises that you report the
It is very important that if a printerissue arises that you report the problem immediatelyx2200 or our Walk-In Help Desk Centerlocated at LIB 202 on the main floor of the Davis Family Library. This will expedite troubleshooting of the problem and speed-up the corrective actions to get the back on-line quickly. Reporting the problem quickly also allows the Help Desk to de-activate theso that other do not get lost.
=== Requesting a refund<br> ===
=== Requesting a refund<br> ===
Revision as of 11:04, 8 September 2011
Papercut Print Server
Logging into PaperCut
PaperCut users are granted access to a set of basic web pages providing them with the ability to:
- View their account balance
- List recent account activity
- Use tools to add value to their account
To log in type one of the following into the address field of your browser:
Students must authenticate using your network login credentials
See Guest Printing for more information
PaperCut User Interface
Once you login PaperCut you are presented with your account summary.
Specific tasks can be performed by selecting from the menu items on the left.
For cash users, allows you to purchase a value card to increase your account funds. Credit card users see Add Credit
- Purchase a $5 Print Value Card at:
- The College Bookstore in Proctor Hall
- Wilson Cafe in the Davis Family Library
- MiddExpress on the first floor of the McCullough Student Center
- The College Bookstore in Proctor Hall
- Open a web browser and navigate to the PaperCut user login page or Go/Papercut
- Click Redeem Card on the left side of your screen.
- In the Card number field enter the string of characters (including any dashes).
- Click the Redeem Card button. The value of the card will be added to your account balance.
Please note: Unused added funds that remain in account will be rolled-over until the student leaves the college. If the student leaves the college with funds in his/her account there will be no refunds made available.
The transaction history page displays a user's balance history in detail. Here a user can see how, when, and why their balance was affected.
Recent Print Jobs
This is an example of print and copy history. It allows you to see the cost or to find a particular job. The filter criteria allows for many different views of jobs and can be used to easily drill-down to find the information required. Refunds can be requested through this form by indentifying the job in question and clicking the Request Refund link in the Status column.
Jobs Pending Release
Jobs Pending Release allows users to view and cancel individual jobs. You can see the cost of the job before printing.
Web Print is a printing solution ideal for printing from your personal computer. This page allows you to upload documents for printing, rather than requiring the print queues to be installed on your system. You will be able to select a printer, choose the number of copies, and select a document to upload. The document will be queued for printing and you can track its status from this page. No client software or driver installation is required. All print jobs processed through Web Print will be duplexed.
To print your document follow these steps:
- Select Web Print from menu options on left side of PaperCut screen.
- Select the Submit a Job link
- Select the printer name from the list provided (NOTE: When a printer is out of order it does not appear in the list of available printers).
- Select the button at the bottom of the screen labeled: 2. Print Options and Account Selection
- Enter number of copies your would llike and then select the button labeled: 3. Upload Document
- Using the Browse button find the document file you wish to print
- Select the Upload & Complete button, which sends the document to the printer.
- Once Status indicates finished: queued for printing go to your printer's release station.
- At the printer, sign into the print release station with your PaperCut account information, locate you print job, and release it to the printer.
Supported Applications and File Formats
Web Print supports the following file formats:
Application File Format
|Adobe Reader 9|
|Microsoft Office Excel 2007||XLS, XLSX, etc...|
|Microsoft Office PowerPoint 2007||PPT, PPTX, etc...|
|Microsoft Office Word 2007||DOC, DOCX. etc...|
|Microsoft XPS Viewer||XPS|
Copying is part of the PaperCut printing system and charges for student copies will be deducted from their account. Costs are equivalent to printing rates.
The Add Credit page allows you to increase your account balance using a credit card.
- From the Amount to adddrop-down list select the amount to be added to your account and then click the Add Valuebutton. The form below opens.
- Type the information into the form and then click the Pay Nowbutton to complete your transaction.
Click Logout to protect your account and personal information.
Printing and Copying Policy and Quotas
Printing and Copying Policy (summary)
- Pages are deducted from the student's quota each time a print or copy job is completed.
- Release stations hold jobs for up to 2 hours after which they are removed.
- When copying, copiers will automatically log you out when idle for 5 minutes.
- Web Print allows you to print to any public printer from your personal computer or laptop. See Web Print
- You will be charged 5 cents per black & white single-sided page and 8 cents per black & white double-sided page. See Quotas and Rates
- Students may add additional amounts to their PaperCut account balance. See Redeem Card or Add Credit
- Students should use public printers and copiers only!
- Students should submit requests for refunds through the PaperCut interface when printer or copier malfunctions occur, which makes output unusable. Requests for a refund will be processed once a week by the LIS Helpdesk during regular business hours. Urgent requests will be considered depending on the situation. Note: refunds will not be given for user error (duplicate printing, selecting wrong printer, etc...) See Requesting a refund for more information.
- Student organization printing and copying will be charged to that organization's Banner index. Printing and copying should be executed following CCAL's guidelines. The organization's ID and password must be used when logging in so that charges are applied to the organization rather than the individual student.
- When a student works for a department and that work requires printing, they should use a department’s generic account for printing on the department's printers, so pages won’t be charged to their personal quota. Departments can confirm generic account information with the Technology Helpdesk. If the department does not have a generic account, the creation of one can be requested through the Technology Helpdesk. Generic accounts are restricted from using standard size public printers; all printing should be done on the department's printers.
- For course printing of posters on a plotter in Armstrong or The Davis Family Library's Wilson Media, once a term at the end of the add/drop period, applicable departments will submit to LIS (at email@example.com) a list of student names with their ID numbers, the amount to be added to each student's account to cover printing, and the Banner index to be charged for such printing. The students on the list will have their quotas increased by that amount. Faculty should be consulted if a student feels the amount will not cover needs. If faculty determines the original amount inadequate, they will forward a copy of the original e-mail to firstname.lastname@example.org with a request to add an additional amount to the same students' accounts.
Please see Generic / Service account section for more information on printing for business use.
Quotas and Rates:
Each semester students are given an account balance within PaperCut as follows:
Spring & Fall Semester
|Non-seniors receive $25 per term||Equivalent to 500 black & white single-sided pages or 625 black & white double-sided pages|
|Seniors receive $50 per term||Equivalent to 1,000 black & white single-sided pages or 1,250 black & white double-sided pages|
|Non-seniors receive $10||Equivalent to 200 black & white single-sided pages or 250 black & white double-sided pages|
|Seniors receive $20||Equivalent to 400 black & white single-sided pages or 500 black & white double-sided pages|
Please note: Unused quota amounts will be rolled over each semester within an academic year. Unused additional cash or credit card funds will remain in a student's account until graduation or separation from the college. No refunds will be granted. Credits will, however, roll over for graduating seniors who immediately commence studies at our language schools.
Summer Session (Language Schools)
$19 = 380 single-sided b&w pages for all students
Student Print & Copy Rates:
- 5 cents per black & white per side on a single-sided document.*
- Color printer & copier: 25 cents (letter), 50 cents (legal & ledger).*
- Color plotter: $1.50 per linear foot
* 20% discount for duplexing.
Semester (Term) Dates
PaperCut Term Dates are:
- Fall: August 21 (start) to December 31 (end)
- Winter: January 1 (start) to January 31 (end)
- Spring: February 1 (start) to June 4 (end)
- Language Schools: June 5 (start) to August 20 (end)
I have a printing or copying problem
It is very important that if a printer or copier issue arises that you report the problem immediately by calling x2200 or visiting our Walk-In Help Desk Center, located at LIB 202 on the main floor of the Davis Family Library. This will expedite troubleshooting of the problem and speed-up the corrective actions to get the machine back on-line quickly. Reporting the problem quickly also allows the Help Desk to de-activate the machine so that other jobs do not get lost.
Requesting a refund
As stated in the Policy section above, students will be required to submit requests for refunds through the PaperCut Recent Print Jobs form when printing errors and problems arise. Requests for a refund will be processed once a week by the Helpdesk during regular business hours. Urgent requests will be considered depending on the situation.
Note: refunds will not be given for user error (duplicate printing, selecting wrong printer, etc...)
To request a refund follow these steps:
- Sign into PaperCut and select the Recent Print Jobs menu option.
- Find the print job that had a problem printing and in the column of that specific print job record you will select the link: Request Refund
- The Refund Request displays with details on your print job in question. In the Refund Amountbox selectFull amount or Partial amount. If selecting Partial amount then enter the partial amount you are requesting as a refund.
- Enter information in the Reason for Request field and then press the Send button.
Your refund request will be processed within one business week.
How to print to the plotter at Armstrong:
Please note: Armstrong Library must be open in order for you to retrieve your print job from the plotter. See go/hours to check.
- Log in to a computer in Armstrong 161 lab or BIH 116/117 labs. These computers can connect to the Armstrong plotter. They also have the software you probably used to create your poster (Adobe Illustrator, Adobe Reader, or PowerPoint).
- Open your poster and send it to the plotter (POSTERS-209). Release your poster to the plotter from any print release station. Your account will be charged $1.50 per linear foot.
- Ask at the Armstrong Circulation Desk to be let into Armstrong 209 (the door is locked).
- You will have to wait several minutes for your print job to be completed. Do not tear the poster from the plotter; wait for the plotter to cut the paper for you. Tearing the poster can cause expensive damage to the plotter.
Reimbursements for printing to the plotter:
- Students who are printing a poster for a class: Some departments might cover the cost of printing a poster for a class. These departments will have submitted your name to LIS at the beginning of the semester. LIS will have credited your account as instructed. Contact your department with any questions.
- Students who are printing a poster for the Spring Symposium: The Undergraduate Research Office (URO) will cover the cost of printing a poster for the Spring Symposium. You will receive a username and password from the URO for this. Contact the URO (email@example.com) with any questions.
Generic / Service Accounts
All departments who require student workers to print as part of their work should have a generic account and must provide it to student workers to cover their work’s printing.
Generic accounts are for various department uses: information sharing, sharing an e-mail account, student’s workers printing without using their personal print quotas…
One generic account will be created per department from this point on. Multiple student workers need to share that department’s generic account.
There will be no person-specific accounts created. Example: Jane Smith in Sociology & Anthropology students will have to use the Sociology & Anthropology generic account. A JaneSmithResearch account will NOT be created.
Departments should ask to have their generic account’s password reset after each term, at the very least, to protect the information within that account. The name of the account will remain the same no matter the user or employer within the department.
There are no LIS charges, at this time, affiliated with generic account printing, so departments should not be concerned about LIS charging grants or any other resources specific to that student’s printing.
Generic account users may not print to public printers, except the plotter.
Generic account users should employ the printers and resources within the department. Departments are responsible for monitoring the use of those printers to insure the generic accounts are being used properly.
Bicentennial Hall’s generic accounts users should consult Cathy Ekstrom about usage of and costs for BIH 631C (color printer) and BIH209Plotter.
Departments may confirm generic account information with the Technology Helpdesk. If a department does not have a generic account, they need to request one through the Helpdesk.
Students may determine whether a generic account exists by asking the department coordinator. Upon employment, they should learn whether printing will be required and, if so, what the generic account is.
The Helpdesk may determine whether a generic account exists by asking the department coordinator or checking the list of currently known generic accounts (attached).
Student workers who use their personal quota for work-affiliated printing, only to contact the helpdesk for restoration will no longer receive refunds. All departments must have student workers use their generic account from the start. A student may decide to use his or her personal account for work related printing, if they want to use their quota for such purposes. That would be a personal decision.