Middlebury

Student Printing and Quotas

Revision as of 13:33, 13 September 2010 by Joy Pile (talk | contribs) (Added tag: 'Helpdesk Documentation')

Papercut Print Server 

Logging into PaperCut

PaperCut users are granted access to a set of basic web pages providing them with the ability to:

  • View their account balance
  • List recent account activity
  • Use tools to add value to their account

To log in type one of the following into the address field of your browser:

https://papercut.middlebury.edu/user 

or

Go/Papercut

Students must authenticate using your network login credentials

PapercutLoginPage.PNG


Guest Access

 See Guest Printing for more information


PaperCut User Interface

Once you login PaperCut you are presented with your account summary.

WebUserSummary.PNG

Specific tasks can be performed by selecting from the menu items on the left.


Redeem Card

For cash users, allows you to purchase a value card to increase your account funds.  Credit card users see Add Credit 


  1. Purchase a $5 Print Value Card at:
    • The College Bookstore in Proctor Hall
    • Wilson Cafe in the Davis Family Library
    • MiddExpress on the first floor of the McCullough Student Center
  2. Open a web browser and navigate to the PaperCut user login page or Go/Papercut
  3. Click Redeem Card on the left side of your screen.
  4. In the Card number field enter the string of characters (including any dashes).
    RedeemCard.PNG
  5. Click the Redeem Card button.  The value of the card will be added to your account balance.
    Please note:  Unused added funds that remain in account will be rolled-over until the student leaves the college.  If the student leaves the college with funds in his/her account there will be no refunds made available.


Transaction History

TransactionHistory.PNG

The transaction history page displays a user's balance history in detail. Here a user can see how, when, and why their balance was affected.


Recent Print Jobs

RecentPrintJobs2.PNG


This is an example of printing history. It allows you to see the cost of your print jobs or to find a particular print job.  The filter criteria allows for many different views of printing and can be used to easily drill-down to find the information required. Refunds can be requested through this form by indentifying the job in question and clicking the Request Refund link in the Status column.


Jobs Pending Release

JobsAwaitingRelease.PNG

Jobs Pending Release allows users to view and cancel individual jobs. You can see the cost of the job before printing. 


Web Print

Web Print is a printing solution ideal for printing from your personal computer. This page allows you to upload documents for printing, rather than requiring the print queues to be installed on your system. You will be able to select a printer, choose the number of copies, and select a document to upload. The document will be queued for printing and you can track its status from this page. No client software or driver installation is required. All print jobs processed through Web Print will be duplexed.

To print your document follow these steps:


  1. Select Web Print from menu options on left side of PaperCut screen.
    WebPrinting.PNG
  2. Select the Submit a Job link
  3. Select the printer name from the list provided  (NOTE: When a printer is out of order it does not appear in the list of available printers). 
  4. Select the button at the bottom of the screen labeled: 2. Print Options and Account Selection
  5. Enter number of copies your would llike and then select the button labeled: 3. Upload Document
  6. Using the Browse button find the document file you wish to print
  7. Select the Upload & Complete button, which sends the document to the printer.
  8. Once Status indicates finished: queued for printing go to your printer's release station.
  9. At the printer, sign into the print release station with your PaperCut account information, locate you print job, and release it to the printer.


Supported Applications and File Formats

Web Print supports the following file formats:


                     Application                                              File Format                 

Adobe Reader 9 PDF
Microsoft Office Excel 2007 XLS, XLSX, etc...
Microsoft Office PowerPoint 2007 PPT, PPTX, etc...
Microsoft Office Word 2007 DOC, DOCX. etc...
Microsoft XPS Viewer XPS









Add Credit

The Add Credit page allows you to increase your account balance using a credit card.

AddCredit.PNG

  1. From the Amount to adddrop-down list select the amount to be added to your account and then click the Add Valuebutton. The form below opens. 
  2. Type the information into the form and then click the Pay Nowbutton to complete your transaction. 


AddCredit2.PNG


Logout

Click Logout to protect your account and personal information.



Printing Policy and Quotas

Printing Policy (summary)

  • Pages are deducted from the student's quota each time a print job is completed. 
  • Release stations hold jobs for up to 2 hours after which they are removed.
  • Web Print allows you to print to any public printer from your personal computer or laptop.  See Web Print
  • All student accounts will be activated for PaperCut on February 8, 2010.
  • We are charging 5 cents per black & white single-sided page and 8 cents per black & white double-sided page. See Quotas and Rates
  • Students may add additional amounts to their PaperCut account balance.  See Redeem Card or Add Credit
  • Students should use public printers only! 
  • Students should submit requests for refunds through the PaperCut interface when printer malfunctions occur and making print output unusable. Requests for a refund will be processed once a week by the LIS Helpdesk during regular business hours.  Urgent requests will be considered depending on the situation.  Note: refunds will not be given for user error (duplicate printing, selecting wrong printer, etc...)  See Requesting a refund for more information.
  • Student organizations printing will be charged to that organization's Banner index.  Printing should be executed following CCAL's guidelines.  The organization's ID and Password must be used when logging in so that charges are applied to the organization rather than the individual student.
  • When a student works for a department and that work requires printing, they can use a department’s generic account for printing on the department's printers, so pages won’t be charged to their personal quota. Departments can confirm generic account information with the Technology Helpdesk. If the department does not have a generic account, the creation of one can be requested through the Technology Helpdesk. Generic accounts are restricted from using standard size public printers; all printing should be done on the department's printers.
  • For course printing on a plotter, once a term, applicable departments will submit to LIS a list of student names and ID and the amount to be added to each student's account to cover printing.  The students in the class will have their quotas increased by that amount.  Faculty should be consulted if a student feels the amount will not cover needs.

Please see Generic / Service account section for more information on printing for business use.

  

Quotas and Rates:

Each semester students are given an account balance within PaperCut as follows:


Spring & Fall Semester

Non-seniors receive $25 per term Equivalent to 500 black & white single-sided pages or 625 black & white double-sided pages
Seniors receive $50 per term Equivalent to 1,000 black & white single-sided pages or 1,250 black & white double-sided pages






J-Term

Non-seniors receive $10 Equivalent to 200 black & white single-sided pages or 250 black & white double-sided pages
Seniors receive $20 Equivalent to 400 black & white single-sided pages or 500 black & white double-sided pages






Please note:  Unused quota amounts will be rolled over each semester within an academic year. Unused additional cash or credit card funds will remain in a student's account until graduation or separation from the college.  No refunds will be granted.  Credits will, however, roll over for graduating seniors who immediately commence studies at our language schools.


Summer Session (Language Schools & Breadloaf)

$25 = 500 single-sided b&w pages for 9 weeks students
$19 = 380 single-sided b&w pages for all other (7, 6, and 3 weeks) students

Student Print Rates:

  • 5 cents per black & white per side on a single-sided document.
  • 4 cents per black & white per side on a double-sided document (8 cents front & back of sheet is charged).
  • Color printer:  25 cents (letter), 50 cents (ledger)
  • Color plotter:   $1.50 per linear foot


Semester (Term) Dates

PaperCut Term Dates are:

  • Fall:                         August 21 (start)  to  December 31 (end)
  • Winter:                     January 1 (start)  to  January 31 (end)
  • Spring:                     February 1 (start)  to  June 4 (end)
  • Language Schools:   June 5 (start)  to  August 20 (end)


Student Copying:

Copying is not part of the PaperCut printing system.  Students using the Equitrac card system are charged 10 cents per black & white per side.

 

I have a printing problem

Report It!

It is very important that if a printer issue arises that you report the printing problem immediately to the Technology Help and Support Desk at x2200 or let our Walk-In Help Desk Center know located at LIB 202 on the main floor of the Davis Family Library.  This will expedite troubleshooting of the printing problem and speed-up the corrective actions to get the printer back on-line quickly.  Reporting the printer problem quickly also allows the Help Desk to de-activate the printer so that other print job do not get lost.


Requesting a refund

As stated in the Policy section above, students will be required to submit requests for refunds through the PaperCut Recent Print Jobs form when printing errors and problems arise. Requests for a refund will be processed once a week by the Helpdesk during regular business hours. Urgent requests will be considered depending on the situation.


Note: refunds will not be given for user error (duplicate printing, selecting wrong printer, etc...)


To request a refund follow these steps:

  1. Sign into PaperCut and select the Recent Print Jobs menu option.
  2. Find the print job that had a problem printing and in the column of that specific print job record you will select the link: Request Refund
  3. The Refund Request displays with details on your print job in question. In the Refund Amountbox selectFull amount or Partial amount.  If selecting Partial amount then enter the partial amount you are requesting as a refund.
  4. Enter information in the Reason for Request field and then press the Send button.


Your refund request will be processed within one business week.


Armstrong Library Plotter - printing to plotter instructions

How to print to the plotter at Armstrong:

Please note: Armstrong Library must be open in order for you to retrieve your print job from the plotter.  See go/hours to check.

  1. Log in to a computer in Armstrong 161 lab or BIH 116/117 labs. These computers can connect to the Armstrong plotter. They also have the software you probably used to create your poster (Adobe Illustrator, Adobe Reader, or PowerPoint).
  2. Open your poster and send it to the plotter (POSTERS-209). Release your poster to the plotter from any print release station. Your account will be charged $1.50 per linear foot.
  3. Ask at the Armstrong Circulation Desk to be let into Armstrong 209 (the door is locked).
  4. You will have to wait several minutes for your print job to be completed. Do not tear the poster from the plotter; wait for the plotter to cut the paper for you. Tearing the poster can cause expensive damage to the plotter.

Reimbursements for printing to the plotter:

  1. Students who are printing a poster for a class: Some departments might cover the cost of printing a poster for a class. These departments will have submitted your name to LIS at the beginning of the semester. LIS will have credited your account as instructed. Contact your department with any questions.
  2. Students who are printing a poster for the Spring Symposium: The Undergraduate Research Office (URO) will cover the cost of printing a poster for the Spring Symposium. You will receive a username and password from the URO for this. Contact the URO (uro@middlebury.edu) with any questions.

Generic / Service Accounts


 All departments who require student workers to print as part of their work should have a generic account and must provide it to student workers to cover their work’s printing.
 Generic accounts are for various department uses: information sharing, sharing an e-mail account, student’s workers printing without using their personal print quotas…
 One generic account will be created per department from this point on. Multiple student workers need to share that department’s generic account.
 There will be no person-specific accounts created. Example: Jane Smith in Sociology & Anthropology students will have to use the Sociology & Anthropology generic account. A JaneSmithResearch account will NOT be created.
 Departments should ask to have their generic account’s password reset after each term, at the very least, to protect the information within that account. The name of the account will remain the same no matter the user or employer within the department.
 There are no LIS charges, at this time, affiliated with generic account printing, so departments should not be concerned about LIS charging grants or any other resources specific to that student’s printing.
 Generic account users may not print to public printers, except the plotter.
 Generic account users should employ the printers and resources within the department.  Departments are responsible for monitoring the use of those printers to insure the generic accounts are being used properly.
 Bicentennial Hall’s generic accounts users should consult Cathy Ekstrom about usage of and costs for BIH 631C (color printer) and BIH209Plotter.
 Departments may confirm generic account information with the Technology Helpdesk. If a department does not have a generic account, they need to request one through the Helpdesk.
 Students may determine whether a generic account exists by asking the department coordinator. Upon employment, they should learn whether printing will be required and, if so, what the generic account is.
 The Helpdesk may determine whether a generic account exists by asking the department coordinator or checking the list of currently known generic accounts (attached).
 Student workers who use their personal quota for work-affiliated printing, only to contact the helpdesk for restoration will no longer receive refunds. All departments must have student workers use their generic account from the start. A student may decide to use his or her personal account for work related printing, if they want to use their quota for such purposes. That would be a personal decision.

Username                 Full Name
accutrackuser          Accutrackuser
ace                           ACE Office
acestudent               acestudent
ada_read                  ada_read
ada_scan
adstudent                 Adstudent
alumstu                    Alumni Student
appprint                    appprint
aristo
bioasst                     Biology Assistant
bioprint                     bioprint
cashier                     Generic Account for Cashier's Office
ccstudent                 ccstudent
cfamonitor               CFA Monitor
chemlab                   Chemlab
chemprint                 chemprint
collaer_lab
controlprint               controlprint
cso                           Career Services Office
ctlr                            Center for Teaching, Learning and Research
ctlrstudent                ctlrstudent
dining                        Dining Services
diningprint                 diningprint
dispatch                    Dispatch
econ_student
econstu                     EconStu
es_assistant             es_assistant
esprint                      esprint
esstu                        esstu
fastu                         FASTU -  Student Worker Financial Aid
financialaid               Student Financial Services
fmmc_test                fmmc_test
football                     Middlebury College Football
geogprint                  geogprint
gistrain                     GIS Training
healthctr                   Health Center
helpdesk                   Helpdesk
hoferlab                    Hoferlab
hrprint                       hrprint
icaplab                      icap lab
idcards                     idcards
infodesk                   Information Desk
iraf                            IRAF User
isss                          International Student & Scholar Services
kcroniselab               KCronise Lab
lib_ill_1                     Library Loan 1
lib_ill_3                     Library Loan 3
libbind                      libbind
libcirc                       Lib Circ Borrower Notices
libcirc1                     Circulation Desk Internal Use
libres1                      Libres1
libstu                        Libstu
locksmith
lsaprint                     LSAPrint
mco                          Middlebury College Observatory
mminerva                 Minerva Test
museumprint            museumprint
ocrecpt                    Old Chapel Receptionist
ocsstu                     OCS Student
ocsstu2                   OCS Student2
pastuden                 Public Affairs
polisciprint               polisciprint
proshop                   Ralph Myhre Golf Course
psycprint                 psycprint
publicsafety            Public Safety
reprographics         Reprographics
reslife                      Residential Life
sched                      Scheduling, Events
seo                          Student Employment Office
ses                          Special Event Staff
sgafc                       SGA Finance Committee
siostudentprint         siostudentprint
socanthprint             socanthprint
spanish                    Spanish School
spritzerlab                spritzerlab
stss                          STSS - Student Account
stuactrecp                Student Activities Receptionist
theatredept               theatredept
tixsales                     Tixsales
uro                            Undergraduate Research Office
uroprinting                uroprinting
vcc                           Vermont Campus Compact
ward_lab                 Ward Lab

Generic accounts should be used by student workers who require on-the-job printing. It is the only method we have available, at this time, to allow student workers to reserve their personal quotas for the scholastic needs.