Library & ITS Wiki
Difference between revisions of "Student employees"
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=== Confidentiality Agreement === | === Confidentiality Agreement === | ||
| − | The confidentiality agreement and contact information web form can be found [ | + | The confidentiality agreement and contact information web form can be found [https://forms.middlebury.edu/academics/lib/borrow/circulation-student-employment-agreement here.] |
| − | <br> | + | <br> |
=== Interview === | === Interview === | ||
| − | Questions | + | Questions |
*What made you apply for this job? | *What made you apply for this job? | ||
*Any customer service/library experience? | *Any customer service/library experience? | ||
| − | *Talk about a good customer experience | + | *Talk about a good customer experience. |
| − | *Talk about a bad customer experience | + | *Talk about a bad customer experience. |
*What is your major and how did you chose it? | *What is your major and how did you chose it? | ||
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*Tell me about your experience working with the public, and did you enjoy it? | *Tell me about your experience working with the public, and did you enjoy it? | ||
*How would you describe yourself as a worker, include strengths and weaknesses? | *How would you describe yourself as a worker, include strengths and weaknesses? | ||
| Line 25: | Line 20: | ||
*If you had a choice, would you rather cook an elaborate dinner or go water skiing? | *If you had a choice, would you rather cook an elaborate dinner or go water skiing? | ||
*Are you applying for any other summer on or off campus jobs and/or internships, LS, BLSE, BLWC, etc? | *Are you applying for any other summer on or off campus jobs and/or internships, LS, BLSE, BLWC, etc? | ||
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| − | + | Hired on __________________________________________<br> | |
| − | + | EPAF to SEO _________________________________<br> | |
| − | + | Added to Student Directory ___________________________<br> | |
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=== Job Description === | === Job Description === | ||
| − | + | Library<br>Level A<br>Circulation Assistant - General | |
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| − | <br> | + | Pay Level Criteria<br>• Requires no previous training or special skills other than basic computer skills<br>• Requires minimum and finite on-the-job training<br>• Does not require supervision of others<br> <br>Specific Responsibilities<br>• Provide front line customer service at the main library circulation desk. Tasks include check in and out of all library materials, equipment and media; constant verbal contact with library patrons. <br>• Be knowledgeable of library building and functions<br>• Provide support to reserves, stacks, and ILL<br>• Foster team work and a friendly approachable atmosphere and environment <br>• Demonstrate a willingness to learn and complete tasks with time constraints<br>• Become familiar with and utilize every aspect/module of library circulation computer system<br>• Assume responsibility for adhering to schedules and working guidelines. • Exhibit willingness to accept direction from supervisors |
| − | + | '''Agree to work a minimum of three 2-hour shifts per semester AND during exam period. May require evening and/or weekend shifts'''<br> | |
| − | + | <br>Qualifications<br>• Professional and upbeat manner<br>• Strong communication skills <br>• Flexible <br>• Confident<br> | |
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| − | + | === Policy Handbook for students === | |
| − | + | The handbook can be found [[Student_Employee_Policy_Handbook|here.]] | |
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| + | ===Reference release form === | ||
| + | The release form for a reference from the library can be found [http://www.middlebury.edu/offices/business/seo/faqs/node/356196 here] | ||
| + | . | ||
=== Scheduling Notes === | === Scheduling Notes === | ||
| − | Student employee shift sign up procedures - Davis Family and Armstrong | + | Student employee shift sign up procedures - Davis Family and Armstrong |
| − | *Will be at | + | *Will be at the opening hour on the assigned day (suggested and endorsed by the student schedule focus group in 1/08) |
| − | *Date must be after all students have registered on Banner. | + | *Date must be after all students have registered on Banner. |
| − | *Try and keep the total number of student workers as low as possible each semester | + | *Try and keep the total number of student workers as low as possible each semester |
| − | *Aim for 6-8 hours per student each semester. There will always be exceptions and will be reviewed on a case by case basis as those exceptions arise | + | *Aim for 6-8 hours per student each semester. There will always be exceptions and will be reviewed on a case by case basis as those exceptions arise |
| − | *First years or first time workers – pls caution them to a max of 2- 3 shifts for first semester | + | *First years or first time workers – pls caution them to a max of 2- 3 shifts for first semester |
| − | *On the assigned day, an empty schedule will be available at the Davis Family circulation desk | + | *On the assigned day, an empty schedule will be available at the Davis Family circulation desk |
| − | *Students can come and sign up for 4 shifts maximum and 2 minimum. Must be signed up in person only. No phone calls or emails accepted. | + | *Students can come and sign up for 4 shifts maximum and 2 minimum. Must be signed up in person only. No phone calls or emails accepted. |
| − | *Students abroad may send requests for 2 shifts each before all get the chance for 4. Now may add 2 more requested shifts per abroad student. | + | *Students abroad may send requests for 2 shifts each before all get the chance for 4. Now may add 2 more requested shifts per abroad student. |
*Wait 48 hours for all to pick 4 max/2 min and then open the remaining slots to all | *Wait 48 hours for all to pick 4 max/2 min and then open the remaining slots to all | ||
| − | <br>Exceptions to the normal schedule (all branches): | + | <br>Exceptions to the normal schedule (all branches): |
| − | *Exam weeks and breaks will be by sign-up | + | *Exam weeks and breaks will be by sign-up |
*The Sunday at the end of a break will usually be on the regular schedule | *The Sunday at the end of a break will usually be on the regular schedule | ||
=== Tips for good customer service === | === Tips for good customer service === | ||
| − | *Avoid lengthy personal discussions | + | *Avoid lengthy personal discussions |
| − | *Avoid intense studying | + | *Avoid intense studying |
| − | *Don't spread your homework out on work areas | + | *Don't spread your homework out on work areas |
| − | *Leave counter areas free for transacting business | + | *Leave counter areas free for transacting business |
| − | *Project a welcoming and helpful attitude | + | *Project a welcoming and helpful attitude |
| − | *Make eye contact | + | *Make eye contact |
| − | *Smile | + | *Smile |
| − | *Ask “May I help you?” | + | *Ask “May I help you?” |
| − | *Be attentive | + | *Be attentive |
| − | *Notice when someone approaches the desk looking for help | + | *Notice when someone approaches the desk looking for help |
*Refer to a Circ supervisor if you are not sure of the answer or procedure | *Refer to a Circ supervisor if you are not sure of the answer or procedure | ||
=== Training checklist === | === Training checklist === | ||
| − | Student ______________________________________ | + | Student ______________________________________ |
| − | Start Date ____________________________________ | + | Start Date ____________________________________ |
| − | Date Training / Orientation Complete _______________ | + | Date Training / Orientation Complete _______________ |
| − | 30 Day Performance Review Date: _________________ | + | 30 Day Performance Review Date: _________________ |
| − | *Millennium Circ Module - Check-in/out; Search/Holds; holds, requests, bookings, messages; Midcat; My Midcat<br> | + | *Millennium Circ Module - Check-in/out; Search/Holds; holds, requests, bookings, messages; Midcat; My Midcat<br> |
| − | *Shift Routine and Expectations (see Job Performance Expectations)<br> | + | *Shift Routine and Expectations (see Job Performance Expectations)<br> |
| − | *Customer Service<br> | + | *Customer Service<br> |
| − | *Emergency Manual<br> | + | *Emergency Manual<br> |
| − | *Circ blog and Facebook.<br> | + | *Circ blog and Facebook.<br> |
| − | *Circulation Wiki | + | *Circulation Wiki |
*Schedules | *Schedules | ||
=== Additional training materials === | === Additional training materials === | ||
| − | [https://mediawiki.middlebury.edu/wiki/LIS/Circulation_student_training_archive Student training archive] | + | [https://mediawiki.middlebury.edu/wiki/LIS/Circulation_student_training_archive Student training archive] |
| − | [https://mediawiki.middlebury.edu/wiki/LIS/Circulation_student_training_quiz Training quiz] | + | [https://mediawiki.middlebury.edu/wiki/LIS/Circulation_student_training_quiz Training quiz] |
| − | '''ORIENTATION CHECKLIST''' | + | '''ORIENTATION CHECKLIST''' |
| − | *Tour of circ area; tour of library<br> | + | *Tour of circ area; tour of library<br> |
| − | *Keys<br> | + | *Keys<br> |
| − | *Equipment and laptops<br> | + | *Equipment and laptops<br> |
| − | *ILL | + | *ILL<br> |
| − | *Media Collection ( browsing & restricted )<br> | + | *Media Collection ( browsing & restricted )<br> |
| − | *CD collection | + | *CD collection |
| − | *Film Screening | + | *Film Screening |
| − | *Book Drops | + | *Book Drops |
| − | *Returns - hold shelves <br> | + | *Returns - hold shelves <br> |
| − | *Reshelving carts<br> | + | *Reshelving carts<br> |
| − | *Borrower Info on web<br> | + | *Borrower Info on web<br> |
| − | *New books/materials<br> | + | *New books/materials<br> |
| − | *Front desk - supplies<br> | + | *Front desk - supplies<br> |
| − | *Phone<br> | + | *Phone<br> |
| − | *Cash | + | *Cash <br> |
| − | + | *Gate Alarm <br> | |
| − | *Gate Alarm <br> | + | *Stacks orientation w/ Todd<br> |
| − | *Stacks orientation w/ Todd<br> | + | *Searching - missing books<br> |
| − | *Searching - missing books<br> | + | *Placing requests<br> |
| − | *Placing requests<br> | + | *Reserves orientation, policies and procedures w/ Kellam<br> |
| − | *Reserves orientation, policies and procedures w/ Kellam<br> | + | *Desk stats (stats week)<br> |
| − | *Desk stats (stats week)<br> | + | *Library Borrower web pages<br> |
| − | * | + | *Help desk <br> |
| − | *Help desk <br> | + | *Public Safety and when to call; problem users etc. |
| − | *Public Safety and when to call; problem users etc. | + | *Distribution lists and directory<br> |
| − | *Distribution lists and directory<br> | + | *Employee policies, timesheets and time entry, Banner, meal break policy; payroll/direct deposit<br> |
| − | *Employee policies, timesheets and time entry, Banner, meal break policy; payroll/direct deposit<br> | + | *Schedules - substitute policies, Outlook/Google, group email; confirm work schedule; orientation; shadow/training shifts<br> |
| − | *Schedules - substitute policies, Outlook/Google, group email; confirm work schedule; orientation; shadow/training shifts<br> | ||
*1-month review<br> | *1-month review<br> | ||
| − | <br> | + | <br> |
| − | [[Category: | + | [[Category:Circulation procedures]] |
Latest revision as of 10:04, 18 January 2019
Confidentiality Agreement
The confidentiality agreement and contact information web form can be found here.
Interview
Questions
- What made you apply for this job?
- Any customer service/library experience?
- Talk about a good customer experience.
- Talk about a bad customer experience.
- What is your major and how did you chose it?
- Tell me about your experience working with the public, and did you enjoy it?
- How would you describe yourself as a worker, include strengths and weaknesses?
- What extracurricular activities are you involved with this year?
- How would a classmate describe your work style?
- If you had a choice, would you rather cook an elaborate dinner or go water skiing?
- Are you applying for any other summer on or off campus jobs and/or internships, LS, BLSE, BLWC, etc?
Hired on __________________________________________
EPAF to SEO _________________________________
Added to Student Directory ___________________________
Job Description
Library
Level A
Circulation Assistant - General
Pay Level Criteria
• Requires no previous training or special skills other than basic computer skills
• Requires minimum and finite on-the-job training
• Does not require supervision of others
Specific Responsibilities
• Provide front line customer service at the main library circulation desk. Tasks include check in and out of all library materials, equipment and media; constant verbal contact with library patrons.
• Be knowledgeable of library building and functions
• Provide support to reserves, stacks, and ILL
• Foster team work and a friendly approachable atmosphere and environment
• Demonstrate a willingness to learn and complete tasks with time constraints
• Become familiar with and utilize every aspect/module of library circulation computer system
• Assume responsibility for adhering to schedules and working guidelines. • Exhibit willingness to accept direction from supervisors
Agree to work a minimum of three 2-hour shifts per semester AND during exam period. May require evening and/or weekend shifts
Qualifications
• Professional and upbeat manner
• Strong communication skills
• Flexible
• Confident
Policy Handbook for students
The handbook can be found here.
Reference release form
The release form for a reference from the library can be found here .
Scheduling Notes
Student employee shift sign up procedures - Davis Family and Armstrong
- Will be at the opening hour on the assigned day (suggested and endorsed by the student schedule focus group in 1/08)
- Date must be after all students have registered on Banner.
- Try and keep the total number of student workers as low as possible each semester
- Aim for 6-8 hours per student each semester. There will always be exceptions and will be reviewed on a case by case basis as those exceptions arise
- First years or first time workers – pls caution them to a max of 2- 3 shifts for first semester
- On the assigned day, an empty schedule will be available at the Davis Family circulation desk
- Students can come and sign up for 4 shifts maximum and 2 minimum. Must be signed up in person only. No phone calls or emails accepted.
- Students abroad may send requests for 2 shifts each before all get the chance for 4. Now may add 2 more requested shifts per abroad student.
- Wait 48 hours for all to pick 4 max/2 min and then open the remaining slots to all
Exceptions to the normal schedule (all branches):
- Exam weeks and breaks will be by sign-up
- The Sunday at the end of a break will usually be on the regular schedule
Tips for good customer service
- Avoid lengthy personal discussions
- Avoid intense studying
- Don't spread your homework out on work areas
- Leave counter areas free for transacting business
- Project a welcoming and helpful attitude
- Make eye contact
- Smile
- Ask “May I help you?”
- Be attentive
- Notice when someone approaches the desk looking for help
- Refer to a Circ supervisor if you are not sure of the answer or procedure
Training checklist
Student ______________________________________
Start Date ____________________________________
Date Training / Orientation Complete _______________
30 Day Performance Review Date: _________________
- Millennium Circ Module - Check-in/out; Search/Holds; holds, requests, bookings, messages; Midcat; My Midcat
- Shift Routine and Expectations (see Job Performance Expectations)
- Customer Service
- Emergency Manual
- Circ blog and Facebook.
- Circulation Wiki
- Schedules
Additional training materials
ORIENTATION CHECKLIST
- Tour of circ area; tour of library
- Keys
- Equipment and laptops
- ILL
- Media Collection ( browsing & restricted )
- CD collection
- Film Screening
- Book Drops
- Returns - hold shelves
- Reshelving carts
- Borrower Info on web
- New books/materials
- Front desk - supplies
- Phone
- Cash
- Gate Alarm
- Stacks orientation w/ Todd
- Searching - missing books
- Placing requests
- Reserves orientation, policies and procedures w/ Kellam
- Desk stats (stats week)
- Library Borrower web pages
- Help desk
- Public Safety and when to call; problem users etc.
- Distribution lists and directory
- Employee policies, timesheets and time entry, Banner, meal break policy; payroll/direct deposit
- Schedules - substitute policies, Outlook/Google, group email; confirm work schedule; orientation; shadow/training shifts
- 1-month review
- This page was last edited on 18 January 2019, at 10:04.
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