Student employees

Confidentiality Agreement

The confidentiality agreement and contact information web form can be found here.

Interview

Questions

• What made you apply for this job?
• Any customer service/library experience?
• Talk about a good customer experience.
• Talk about a bad customer experience.
• What is your major and how did you chose it?
• Tell me about your experience working with the public, and did you enjoy it?
• How would you describe yourself as a worker, include strengths and weaknesses?
• What extracurricular activities are you involved with this year?
• How would a classmate describe your work style?
• If you had a choice, would you rather cook an elaborate dinner or go water skiing?
• Are you applying for any other summer on or off campus jobs and/or internships, LS, BLSE, BLWC, etc?

Hired on __________________________________________
EPAF to SEO _________________________________
Added to Student Directory ___________________________

Job Description

Library
Level A
Circulation Assistant - General

Pay Level Criteria
• Requires no previous training or special skills other than basic computer skills
• Requires minimum and finite on-the-job training
• Does not require supervision of others

Specific Responsibilities
• Provide front line customer service at the main library circulation desk. Tasks include check in and out of all library materials, equipment and media; constant verbal contact with library patrons.
• Be knowledgeable of library building and functions
• Provide support to reserves, stacks, and ILL
• Foster team work and a friendly approachable atmosphere and environment
• Demonstrate a willingness to learn and complete tasks with time constraints
• Become familiar with and utilize every aspect/module of library circulation computer system
• Assume responsibility for adhering to schedules and working guidelines. • Exhibit willingness to accept direction from supervisors

Agree to work a minimum of three 2-hour shifts per semester AND during exam period. May require evening and/or weekend shifts

Qualifications
• Professional and upbeat manner
• Strong communication skills
• Flexible
• Confident

Policy Handbook for students

The handbook can be found here.

Reference release form

The release form for a reference from the library can be found here .

Scheduling Notes

Student employee shift sign up procedures - Davis Family and Armstrong

• Will be at the opening hour on the assigned day (suggested and endorsed by the student schedule focus group in 1/08)
• Date must be after all students have registered on Banner.
• Try and keep the total number of student workers as low as possible each semester
• Aim for 6-8 hours per student each semester. There will always be exceptions and will be reviewed on a case by case basis as those exceptions arise
• First years or first time workers – pls caution them to a max of 2- 3 shifts for first semester
• On the assigned day, an empty schedule will be available at the Davis Family circulation desk
• Students can come and sign up for 4 shifts maximum and 2 minimum. Must be signed up in person only. No phone calls or emails accepted.
• Students abroad may send requests for 2 shifts each before all get the chance for 4. Now may add 2 more requested shifts per abroad student.
• Wait 48 hours for all to pick 4 max/2 min and then open the remaining slots to all

Exceptions to the normal schedule (all branches):

• Exam weeks and breaks will be by sign-up 
• The Sunday at the end of a break will usually be on the regular schedule

Tips for good customer service

• Avoid lengthy personal discussions
• Avoid intense studying
• Don't spread your homework out on work areas
• Leave counter areas free for transacting business
• Project a welcoming and helpful attitude
• Make eye contact
• Smile
• Ask “May I help you?”
• Be attentive
• Notice when someone approaches the desk looking for help
• Refer to a Circ supervisor if you are not sure of the answer or procedure

Training checklist

Student ______________________________________

Start Date ____________________________________

Date Training / Orientation Complete _______________

30 Day Performance Review Date: _________________

• Millennium Circ Module - Check-in/out; Search/Holds; holds, requests, bookings, messages; Midcat; My Midcat
  
• Shift Routine and Expectations (see Job Performance Expectations)
  
• Customer Service
  
• Emergency Manual
  
• Circ blog and Facebook.
  
• Circulation Wiki
• Schedules

Additional training materials

Student training archive

Training quiz

ORIENTATION CHECKLIST

• Tour of circ area; tour of library
  
• Keys
  
• Equipment and laptops
  
• ILL
  
• Media Collection ( browsing & restricted )
  
• CD collection
• Film Screening
• Book Drops
• Returns - hold shelves
  
• Reshelving carts
  
• Borrower Info on web
  
• New books/materials
  
• Front desk - supplies
  
• Phone
  
• Cash
  
• Gate Alarm
  
• Stacks orientation w/ Todd
  
• Searching - missing books
  
• Placing requests
  
• Reserves orientation, policies and procedures w/ Kellam
  
• Desk stats (stats week)
  
• Library Borrower web pages
  
• Help desk
  
• Public Safety and when to call; problem users etc.
• Distribution lists and directory
  
• Employee policies, timesheets and time entry, Banner, meal break policy; payroll/direct deposit
  
• Schedules - substitute policies, Outlook/Google, group email; confirm work schedule; orientation; shadow/training shifts
  
• 1-month review