Middlebury

Difference between revisions of "Talk:Helpdesk Draft Documentation"

(Added "Today's talk" section.)
(Backup of old organization of main Helpdesk page)
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Guys, I just reorganized the Helpdesk main page. Please give feedback! If you really really don't like the new organization, here's the old structure just copied & pasted:
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[[Category:Helpdesk]]
 
[[Category:Helpdesk]]
Welcome to the Midd Helpdesk wiki! Please read [[Wiki Editing Protocol]] if this is your first visit.
 
  
==Today's talk==
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===[[Editing protocol]]===
* I'm creating this section as a "mini bulletin-board" where y'all can post tips, reminders, things you want people to read for a couple of days.
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Please read this if you want to contribute to the Helpdesk wiki and/or understand how it's organized.
* Many users seem to not have noticed the rack of Helpdesk guides outside LIB202. Remind them that it's there - encourage people to use it!
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===[[Policy|Helpdesk Policy]]===
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A breakdown of the dos and the don'ts, of what we can support and what we can't support.
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===[[Resources]]===
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Resources and useful links. I think this section name is too general.
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--[[User:Chunt|Hunt, Christopher]] 09:20, 11 July 2008 (EDT)
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===[[HEAT]]===
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Tips, things to include, common confusing ticket types, other stuff to know about HEAT.
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--[[User:Chunt|Hunt, Christopher]] 18:21, 10 July 2008 (EDT)
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===[[Email configuration]]===
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From Outlook to iPhones, all information re: correctly configuring e-mail accounts should go here.
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--[[User:Chunt|Hunt, Christopher]] 21:23, 10 July 2008 (EDT)
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===[[Language school configuration]]===
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All language / summer school configuration / troubleshooting information.
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--[[User:Chunt|Hunt, Christopher]] 16:07, 26 July 2008 (EDT)
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===[[Network Troubleshooting]]===
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Quick but detailed steps for troubleshooting network issues in Windows and Mac OS X.
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--[[User:Pmitrevs|Mitrevski, Petar]] 12:50, 11 July 2008 (EDT)
  
==Helpdesk ITS==
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===[[How-Tos for specific applications]]===
[[Wiki Editing Protocol|Protocol]] | [[Helpdesk Policy|Policy]] | [[Helpdesk Resources|Resources]] | [[HEAT]]
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Non-troubleshooting tasks related to applications. Basically these should be concise instructions on how to perform a certain function in a certain application. E.g. How to export a Filemaker database of records to an Excel spreadsheet.
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--[[User:Pmitrevs|Mitrevski, Petar]] 15:28, 28 July 2008 (EDT)
  
==Network & Internet==
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===[[Problems and Troubleshooting]]===
[[Network Troubleshooting]] | [[Network Troubleshooting - Windows|Windows]] | [[Network Troubleshooting - Mac OS X| Mac]] | [[Email configuration]] | [[Infrastructure]]
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Information, troubleshooting steps, etc. that will come in handy when things aren't running as they should be. Everything from hardware to viruses to compatability.
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--[[User:Chunt|Hunt, Christopher]] 09:20, 11 July 2008 (EDT)
  
==Applications and OS==
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===[[Operating System]]===
[[Viruses and malware]] | [[Languages]] | [[Useful Applications]] | [[Compatibility]] | [[Operating System]]
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Specifics for Operating System versions - "how to get to xxx with Vista?"
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--[[User:burt|Burt, Nate]] 17:16, 16 July 2008 (EDT)
  
Specific programs: [[Windows Explorer]] | [[MS Office]]
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===[[Infrastructure]]===
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Systems in use, accounts, and all the other stuff in the background that make network computing work.--[[User:Burt|Burt, Nate]] 20:51, 17 July 2008 (EDT)

Revision as of 12:34, 3 August 2008

Guys, I just reorganized the Helpdesk main page. Please give feedback! If you really really don't like the new organization, here's the old structure just copied & pasted:

Editing protocol

Please read this if you want to contribute to the Helpdesk wiki and/or understand how it's organized.

Helpdesk Policy

A breakdown of the dos and the don'ts, of what we can support and what we can't support.

Resources

Resources and useful links. I think this section name is too general. --Hunt, Christopher 09:20, 11 July 2008 (EDT)

HEAT

Tips, things to include, common confusing ticket types, other stuff to know about HEAT. --Hunt, Christopher 18:21, 10 July 2008 (EDT)

Email configuration

From Outlook to iPhones, all information re: correctly configuring e-mail accounts should go here. --Hunt, Christopher 21:23, 10 July 2008 (EDT)

Language school configuration

All language / summer school configuration / troubleshooting information. --Hunt, Christopher 16:07, 26 July 2008 (EDT)

Network Troubleshooting

Quick but detailed steps for troubleshooting network issues in Windows and Mac OS X. --Mitrevski, Petar 12:50, 11 July 2008 (EDT)

How-Tos for specific applications

Non-troubleshooting tasks related to applications. Basically these should be concise instructions on how to perform a certain function in a certain application. E.g. How to export a Filemaker database of records to an Excel spreadsheet. --Mitrevski, Petar 15:28, 28 July 2008 (EDT)

Problems and Troubleshooting

Information, troubleshooting steps, etc. that will come in handy when things aren't running as they should be. Everything from hardware to viruses to compatability. --Hunt, Christopher 09:20, 11 July 2008 (EDT)

Operating System

Specifics for Operating System versions - "how to get to xxx with Vista?" --Burt, Nate 17:16, 16 July 2008 (EDT)

Infrastructure

Systems in use, accounts, and all the other stuff in the background that make network computing work.--Burt, Nate 20:51, 17 July 2008 (EDT)

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