Middlebury

Difference between revisions of "Talk:Helpdesk Draft Documentation"

(Backup of old organization of main Helpdesk page)
(Old info can be erased.)
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Guys, I just reorganized the Helpdesk main page. Please give feedback! If you really really don't like the new organization, here's the old structure just copied & pasted:
 
  
 
 
 
 
 
 
[[Category:Helpdesk]]
 
 
===[[Editing protocol]]===
 
Please read this if you want to contribute to the Helpdesk wiki and/or understand how it's organized.
 
 
===[[Policy|Helpdesk Policy]]===
 
A breakdown of the dos and the don'ts, of what we can support and what we can't support.
 
 
===[[Resources]]===
 
Resources and useful links. I think this section name is too general.
 
--[[User:Chunt|Hunt, Christopher]] 09:20, 11 July 2008 (EDT)
 
 
===[[HEAT]]===
 
Tips, things to include, common confusing ticket types, other stuff to know about HEAT.
 
--[[User:Chunt|Hunt, Christopher]] 18:21, 10 July 2008 (EDT)
 
 
===[[Email configuration]]===
 
From Outlook to iPhones, all information re: correctly configuring e-mail accounts should go here.
 
--[[User:Chunt|Hunt, Christopher]] 21:23, 10 July 2008 (EDT)
 
 
===[[Language school configuration]]===
 
All language / summer school configuration / troubleshooting information.
 
--[[User:Chunt|Hunt, Christopher]] 16:07, 26 July 2008 (EDT)
 
 
===[[Network Troubleshooting]]===
 
Quick but detailed steps for troubleshooting network issues in Windows and Mac OS X.
 
--[[User:Pmitrevs|Mitrevski, Petar]] 12:50, 11 July 2008 (EDT)
 
 
===[[How-Tos for specific applications]]===
 
Non-troubleshooting tasks related to applications. Basically these should be concise instructions on how to perform a certain function in a certain application. E.g. How to export a Filemaker database of records to an Excel spreadsheet.
 
--[[User:Pmitrevs|Mitrevski, Petar]] 15:28, 28 July 2008 (EDT)
 
 
===[[Problems and Troubleshooting]]===
 
Information, troubleshooting steps, etc. that will come in handy when things aren't running as they should be. Everything from hardware to viruses to compatability.
 
--[[User:Chunt|Hunt, Christopher]] 09:20, 11 July 2008 (EDT)
 
 
===[[Operating System]]===
 
Specifics for Operating System versions - "how to get to xxx with Vista?"
 
--[[User:burt|Burt, Nate]] 17:16, 16 July 2008 (EDT)
 
 
===[[Infrastructure]]===
 
Systems in use, accounts, and all the other stuff in the background that make network computing work.--[[User:Burt|Burt, Nate]] 20:51, 17 July 2008 (EDT)
 

Revision as of 17:22, 11 September 2008

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