Talk:Helpdesk Draft Documentation

Revision as of 12:34, 3 August 2008 by Christopher Hunt (talk | contribs) (Backup of old organization of main Helpdesk page)

Guys, I just reorganized the Helpdesk main page. Please give feedback! If you really really don't like the new organization, here's the old structure just copied & pasted:

Editing protocol

Please read this if you want to contribute to the Helpdesk wiki and/or understand how it's organized.

Helpdesk Policy

A breakdown of the dos and the don'ts, of what we can support and what we can't support.


Resources and useful links. I think this section name is too general. --Hunt, Christopher 09:20, 11 July 2008 (EDT)


Tips, things to include, common confusing ticket types, other stuff to know about HEAT. --Hunt, Christopher 18:21, 10 July 2008 (EDT)

Email configuration

From Outlook to iPhones, all information re: correctly configuring e-mail accounts should go here. --Hunt, Christopher 21:23, 10 July 2008 (EDT)

Language school configuration

All language / summer school configuration / troubleshooting information. --Hunt, Christopher 16:07, 26 July 2008 (EDT)

Network Troubleshooting

Quick but detailed steps for troubleshooting network issues in Windows and Mac OS X. --Mitrevski, Petar 12:50, 11 July 2008 (EDT)

How-Tos for specific applications

Non-troubleshooting tasks related to applications. Basically these should be concise instructions on how to perform a certain function in a certain application. E.g. How to export a Filemaker database of records to an Excel spreadsheet. --Mitrevski, Petar 15:28, 28 July 2008 (EDT)

Problems and Troubleshooting

Information, troubleshooting steps, etc. that will come in handy when things aren't running as they should be. Everything from hardware to viruses to compatability. --Hunt, Christopher 09:20, 11 July 2008 (EDT)

Operating System

Specifics for Operating System versions - "how to get to xxx with Vista?" --Burt, Nate 17:16, 16 July 2008 (EDT)


Systems in use, accounts, and all the other stuff in the background that make network computing work.--Burt, Nate 20:51, 17 July 2008 (EDT)

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