Middlebury

Difference between revisions of "Tech Helpdesk Public Documentation"

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#redirect [[Main Page Help Desk & Desktop Support]]
 +
 
== Quick Start  ==
 
== Quick Start  ==
  
*[[Middlebury Student Guide to Technology]]  
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*[[Getting started at Middlebury College]]
*[[Language School Student Guide to Technology]]
+
*[[Connecting to the Middlebury network]]
 +
*[[Helpdesk Policy|Helpdesk Policy]]
 +
*[[Foreign Language Input and Support]]
 +
*[https://mediawiki.middlebury.edu/wiki/LIS/Category:Helpdesk_Documentation Helpdesk Documentation - All wiki documentation pages with the category "'''Helpdesk Documentation'''"]
 +
 
 +
== Using and configuring your computer  ==
 +
 
 +
*[[Purchase a computer through Middlebury College]]
 +
*[[Using and maintaining your computer]]
  
 
== Email  ==
 
== Email  ==
Line 8: Line 18:
 
==== Outlook  ====
 
==== Outlook  ====
  
*[[Outlook Configuration|Outlook Configuration]]  
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*[[Outlook Configuration|Outlook Configuration]]
*[[Using Outlook|Using Outlook]]  
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*[[Using Outlook|Using Outlook]]
 
*[[Outlook Calendaring|Outlook Calendaring]]
 
*[[Outlook Calendaring|Outlook Calendaring]]
  
 
==== Other email clients  ====
 
==== Other email clients  ====
  
*[[WebMail|Webmail]]  
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*[[WebMail|Webmail]]
*[[Entourage|Entourage]]  
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*[[Entourage|Entourage]]
 
*[[POP, IMAP, SMTP Clients|POP, IMAP, SMTP Clients]]
 
*[[POP, IMAP, SMTP Clients|POP, IMAP, SMTP Clients]]
 +
*[[Blackberry]]
 +
*[[IOS Email|iOS Devices (iPad, iPhone, iTouch)]]
  
 
==== Miscellaneous  ====
 
==== Miscellaneous  ====
  
*[[SPAM|SPAM]]  
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*[[SPAM|SPAM, Phishing, and Email Security]]
*[[List Manager|List Manager]]  
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*[[List Manager]] (aka Lyris) and [[Main Outlook Distribution Lists|Main Outlook Distribution Lists]]
*[[Mail Forwarding, Other Providers|Mail Forwarding, Other Providers]]
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*[[Mail Forwarding]]
  
 
== Networking and Internet  ==
 
== Networking and Internet  ==
  
*[[Register your computer on the Middlebury College network]]
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*[[Register your computer on the Middlebury network]]
 +
*[[Connecting to the Middlebury network]]
 +
*[[Campus Manager and Quarantine]]
  
 
==== Our network on campus  ====
 
==== Our network on campus  ====
  
*[[Wireless|Wireless]]  
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*[[Password Guides]]
 +
*[[Library Information Services]]
 +
*[[Wireless|Wireless]]
 
*[[Computer Labs]]
 
*[[Computer Labs]]
 +
*[[Printing to public printers]]
  
==== Accounts and Passwords  ====
+
Links to network resources:
  
*[http://go.middlebury.edu/activate Activate Account or Reset Password]  
+
*The [http://go.middlebury.edu/gotionary GOtionary]
*[http://go.middlebury.edu/bannerweb Bannerweb] (Classes, grades, employment)  
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*[http://go.middlebury.edu/bannerweb Bannerweb] (Classes, grades, employment)
*[[Password Guides]]
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*[http://go.middlebury.edu/activate Activate Middlebury Account or Reset Password]
  
 
==== File Servers  ====
 
==== File Servers  ====
  
*[[NetStorage]] - access your server files anywhere!  
+
*[[NetStorage]] - access your server files anywhere!
*[[Using File Servers (Windows)]]  
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*[[Managing Group Membership and Permissions]] - Instructors can add permissions to Classes server folders
*[[Using File Servers (Macintosh)]]  
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*[[Using File Servers (Windows)]]
*[[Using Course Folders on the Classes Server]]  
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*[[Using File Servers (Macintosh)]]
*[[FTP Files To and From Midd-Unix]]
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*[[Using Course Folders on the Classes Server]]
 +
*[[FTP Files To and From Midd-Unix]][[File Servers|<br>]]
  
==== Off-campus Access ====
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==== Printers (Network) ====
  
*[[VPN Setup on Windows and Mac]]
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The following applies to installation of network printers to college-owned computers.&nbsp; Authenticaiton is required for printing, and most college-owned computers are bound to the middlebury.edu domain.&nbsp; This is an important prerequisite.
*[[WebVPN]] (PC only)
 
*[[Resources Available from Off-campus]]
 
  
== Office and Productivity  ==
+
*[[Connect To Network Printers - Mac OS X|Connect To Network Printers - Mac OS X]]<br>
 +
*[[Connect To Network Printers - Windows|Connect To Network Printers - Windows]]<br>
  
==== Microsoft Office  ====
+
For your personal computer:
  
*[[Microsoft Word 2003 Basic Usage]][[Microsoft Word 2007 Configuration|<br>]]
+
*[https://mediawiki.middlebury.edu/mediawiki/index.php/LIS/?title=Student_Printing_and_Quotas&action=tag&tag=Helpdesk+Documentation#Web_Print Print to Public Printers with a Personal Computer - WebPrint]
*[[Microsoft Word 2007 Basic Usage]]
 
*[[Microsoft Word OSX 2004 & 2008 Basic Usage|Microsoft Word OS X 2004 &amp; 2008 Basic Usage]]
 
*[[Microsoft Word Advanced Topics]]
 
*[[Microsoft Excel Basic Usage]]
 
*[[Microsoft Powerpoint Basic Usage]]
 
*[[Opening Office 2007 documents on a Mac|Opening Office 2007 documents on a Mac]] (including docx documents)
 
*[[Create A PDF File Using Acrobat Writer|Create A PDF File Using Acrobat Writer]]<br>
 
  
==== InDesign ====
+
==== Web ====
  
==== Photoshop  ====
+
*For help with editing the College's official web site see: [[Drupal|Drupal]]
 +
*For help with Segue, see [https://segue.middlebury.edu/help/browse_help Segue Help]&nbsp;(Note: Segue is slated to be replaced with another solution in the near future)
 +
*For help with Blogs, see: [[Blogs|Blogs]], [[WordPress MU|WordPress - our blogging software]], and [[Wordpress cforms|Forms in WordPress]]
 +
*For help with setting up your personal site or own web page (your homepage), see: [[How do I create my own web page|How do&nbsp;I create my own web page]]?
  
==== Scanning and OCR ====
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==== Off-campus Access ====
  
==== FAMIS  ====
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*[[VPN Setup on Windows and Mac]]
 +
*[[WebVPN]] (PC, Mac, Linux)
 +
*[[Resources Available from Off-campus]]
  
== Banner Administration  ==
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<br>
  
== <center>Banner Basics</center> ==
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== Office and Productivity  ==
  
== What's New In Banner 7 ==
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==== Microsoft Office ====
  
== Banner 7 Interface Changes  ==
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*[[Microsoft Office 2010 - Training Videos]]
 +
*[[Microsoft Word 2003 Basic Usage]]
 +
*[[Microsoft Word 2007 Configuration]]
 +
*[[Microsoft Word 2007 Basic Usage]]
 +
*[[Microsoft Word OSX 2004 & 2008 Basic Usage]]
 +
*[[Microsoft Word Advanced Topics]]
 +
*[[Microsoft Excel Basic Usage]]
 +
*[[Microsoft Powerpoint Basic Usage]]
 +
*[[Scanning a Document with Microsoft Office Document Scanning|Scanning a Document with Microsoft Office Document Scanning]]
 +
*[[Create A PDF File Using Acrobat Writer]]
 +
*[[OCR Using Microsoft Office Document Imaging|OCR Using Microsoft Office Document Imaging]]
  
Banner 7, although not changing much in function, has a new look and feel. These changes are listed below, then discussed in more detail in the following pages.
+
==== InDesign  ====
  
==== Main Menu Changes  ====
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*[[Introduction to Indesign CS|Introduction to Indesign CS]] (for Publication and Layout)
  
*The '''Go''' field changed to '''Go To'''; you can now use '''[[Image:Key_up.png]]''' and '''[[Image:Key_Down.png]]''' to scroll through recently used forms.
+
==== Photoshop  ====
*You can now press '''[[Image:Key_F5.png]]''' to navigate to a different form; '''[[Image:Key_up.png]]''' and '''[[Image:Key_Down.png]]''' navigation also works in this field.
 
*All toolbar icons are visible in the Main Menu.
 
*Quickflows now launch directly from the '''Go To''' field.
 
*New Help Center link.
 
*My Links section.
 
  
==== Enhanced User Interface  ====
+
*[[Reducing File Sizes Using Photoshop|Reducing File Sizes Using Photoshop]]
  
*Tabbed forms make navigating from block to block easier
+
==== FileMaker Pro  ====
*New screen resolution to make more data visible
 
*Icons changed, moved for better grouping, or removed
 
*Made disabled text easier to read
 
*Added pop-up options list with right mouse click
 
*Added smart toolbar that does not re-draw each time a form is opened
 
*Enabled user-defined window colors
 
*Ability to add Personal Links to the Banner Main Menu
 
*Replaced blue item (field) labels with Search icon ([[Image:]])
 
*Changed the font to Verdana
 
*Equal left and right margins
 
*Added calendar icon to data entry date fields
 
  
== New Help System for Banner 7  ==
+
*[[Exporting FileMaker Pro Data to an Excel Spreadsheet|Exporting FileMaker Pro Data to an Excel Spreadsheet]]
  
Banner 7 has improved the Help system. Please refer to New Banner Online Help for information about the new help system.
+
==== Collaboration Tools  ====
  
== Main Menu Changes  ==
+
*See [[Applications#Collaboration_Tools|Applications#Collaboration Tools]]
  
==== Go Field Changed To Go To ====
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==== Scanning and OCR ====
  
The '''Go''' field has been renamed '''Go To'''. In addition, when your cursor is in the '''Go To''' field, you can use '''UpArrowKey''' and '''DownArrowKey''' to scroll through recently used forms.
+
*[http://support.apple.com/kb/HT4505 Scanning using your Mac]
 +
*[[Scanning a Document with Microsoft Office Document Scanning|Scanning and OCR using your Windows PC]]
 +
*[[Scanning and OCR using Adobe Acrobat Professional 9 on Mac and PC|Scanning and OCR using Adobe Acrobat Professional 9 on Mac and PC]]
  
==== F5Key Added As Alternative To Direct Access ====
+
== Viruses and Malware ==
  
Navigation between forms is improved. You can now press '''F5Key''' to navigate to a different form without leaving the form you are in. Direct Access is still available from the File menu. The '''UpArrowKey''' and '''DownArrowKey''' navigation also works in this field.
+
*[[Viruses and malware|Viruses_and_malware]]
 +
*[[Penalty Box|Penalty_Box]]
  
==== All Icons Now Visible In The Main Menu ====
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== Microsoft Windows<br> ==
  
The entire toolbar is now accessible from the Main Menu.
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*[[Copying Files To A CD Using Windows XP|Copying Files To A CD Using Windows XP]]<br>
 +
*[[Windows 7 - Instructional Videos|Windows 7 - Instructional Videos]]
  
==== Quickflow Access  ====
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<br><br>
  
You can now launch a QuickFlow directly from the '''Go To '''field, rather than first being directed to the QuickFlow Form (GUAQFLW).
+
== Mac OS X  ==
  
==== Help Center Link  ====
+
*[[Working With Fonts in Mac OS X|Working With Fonts in&nbsp;Mac OS X]]
 +
*[[Configure Address Book to Synchronize Contacts with a Middlebury Exchange Server|Configure Address Book to Synchronize Contacts with a Middlebury Exchange Server]]<br>
 +
*[[Converting From A Macintosh To A Windows Environment|Converting From A Macintosh To A Windows Environment]]<br>
 +
*[http://www.apple.com/support/switch101/ Converting From a PC to a Mac]
  
The Help Center link accesses the SCT Banner Help Center. Refer to New Banner Online Help for information about the new help system.
+
<br>
  
==== My Links ====
+
== iOS Devices (iPad, iPhone, iTouch) ==
  
*The Change Banner Password link goes to the Oracle Password Change Form (GUAPSWD), where you can change your password.
+
*[[IOS Wi-Fi|Setup an iOS device to use Middlebury Wi-Fi (midd-secure, midd-standard)]]
*The Check Banner Message link takes you to the Banner Message Form (GUAMESG), where you can view your messages. A green check mark appears next to the link when you initially log in and have pending messages, or whenever a new message arrives. The pop-up alert for new messages is no longer displayed.
 
*Personal links enable you to create up to six links to favorite URLs or often-used Banner objects. Refer to the Enhanced User Preferences section of this document for information about creating personal links.
 
  
== Enhanced User Interface  ==
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*[[IOS Email|Setup an iOS device to access your Middlebury Email]]
  
For this release, many changes were made to improve the usability of Banner forms. All Banner forms and menus have been changed to be more streamlined, modern, and easier to use.
+
*[[IOS Calendar|Setup an iOS device to access your Middlebury Calendar]]
  
==== Tabbed Forms Make Navigating From Block To Block Easier  ====
+
*[[IOS VPN|Setup an iOS device to access Middlebury's VPN]]
  
Some Banner forms now have a tabbed interface rather than the traditional Banner window appearance. Tabs are used to arrange information in a meaningful way, and allow you to navigate easily between groups, or blocks, of information. You can use the '''NextBlockIcon''' (Next Block) and '''PreviousBlockIcon''' (Previous Block) functions, click on the tab, or use '''Ctrl''' and '''Tab''', to navigate through blocks. Tab titles reflect the contents of a particular window or grouping of information. The illustration below shows the tabs on the SPAIDEN form, for instance.
+
*[[IOS MiddFiles|Setup an iOS device to browse MiddFiles]]
  
'''SPAIDENTabs-Pic'''
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*[[IOS FindMy|Setup an iOS device for Remote Locate/Lock/Wipe (3G-only)]]
  
Use any of the following to navigate within tabbed forms:
+
*[[IOS Projection|Projection using iOS devices]]
  
*'''Ctrl''' + '''Tab''' moves forward and '''Ctrl '''+ '''Shift''' + '''Tab''' moves backward through the tabs on a form.
+
== Banner Administration  ==
*The List Tab Pages key ('''F2Key''') displays a list of other tabbed windows on the form. Use the mouse or '''UpArrowKey''' and '''DownArrowKey''' to select a different tab, and '''Enter''' to select that tab. For forms that have tabs within a tabbed window, navigation is based on the location of the cursor when List Tab Pages (F2) is selected.
 
*'''NextBlockIcon''' (Next Block) or '''Ctrl''' + '''PageDownKey''' moves forward and '''PreviousBlockIcon''' (Previous Block) or '''Ctrl''' + '''PageUpKey''' moves backward through the tabs (the same as Banner 6).
 
  
==== New Screen Resolution Makes More Data Visible  ====
+
*[[Banner Basics]]
 +
*[[Internet Native Banner - INB]]
 +
*[[Troubleshooting Banner and BannerWeb|Troubleshooting Banner]]
 +
*[[Assign Proxy for Time Approval in Banner]]
 +
*[[Banner Data Standards]]
  
Banner 6 ran in a screen resolution of 800x600. Banner 7 now runs in a screen resolution of 1024x768, allowing ample room to display user interface components and eliminate many scrolling or stacked canvases. If the new Banner screen does not fit inside your Windows screen, you may need to change your screen resolution. See the next section for instructions.
+
==== BannerWeb  ====
  
==== <br>  ====
+
*[[BannerWeb]]
 +
*[[Troubleshooting Banner and BannerWeb|Troubleshooting BannerWeb]]
 +
*[[Entering Time in BannerWeb]]
 +
*[[Approving Time in BannerWeb|Approving Time in BannerWeb]]
  
==== Change Screen Resolutions In Any Version Of Windows  ====
+
<br>
  
#Right-click on a blank area of your desktop, and select '''Properties''' from the pop-up list.
+
== HEAT 9.5.1 - Information and Updates Page ==
#On the '''Properties''' dialog box, click the '''Settings''' tab.
 
#In the '''Screen Resolution''' area, drag the slider to the right until it says 1024 by 768 pixels.  
 
#Click '''OKButton'''.
 
<center>'''ScreenRes-Pic'''</center>
 
==== New Toolbar Icons For Banner 7 ====
 
  
Toolbar icons have a different layout in Banner 7. Icon pictures have changed; some icons have been moved for better grouping; while others have been added or removed.
+
*See the&nbsp;[[HEAT|HEAT]]&nbsp;page for information on the latest version of Heat.
 +
*You can report problems at&nbsp;[[HEAT|go/help?heat9]]
 +
*You can add items to the Heat wishlist at [[HEAT|go/help?heat9]]
  
'''BannerToolbarIcons-PIC'''
+
== Hyperion, FAMIS, and Resource25  ==
  
*The Broadcast Message button becomes enabled when new system-wide message(s) are available.
+
*[[Hyperion]] - '''TO REVISE for public consumption'''
*The Fine-Grained Access Control Security button becomes enabled if there are any FGAC rules active for the user in the database.
+
*[[FAMIS]]
*The Graph Information and Show Keys buttons have been removed.
+
*[[Resource25]]&nbsp;and [[25Live|25Live]] (new version of Resource25)
*The Banner Bookshelf button has been removed. You must install Adobe Acrobat Reader 7 and create a shortcut to N:/Banner/V7/Doc/bkshlf7x.pdf. See '''Banner 7 Changes '''on the '''go/inb '''website for more details.
 
  
==== Disabled Text Easier To Read ====
+
== Academic Classroom Facilities and Academic Computer Facilities (Computer Classrooms, Computer Labs, etc)<br> ==
  
Disabled text is now black (the same as regular text), making it easier to read.  
+
*[[Computer Labs|Computer Labs on Campus]]
 +
*[[Software available on public computers|Software available on public computers]][[Finding Academic Computers, Printers and Wireless Hotspots|<br>]]
 +
*[http://go.middlebury.edu/mls Guide to Academic Facilities with schedule and some equipment details]
 +
*[https://mediawiki.middlebury.edu/wiki/LIS/Tech_Helpdesk_Public_Documentation#Smart_Classrooms_-_Specific_Documentation_and_Guides Guide to Academic Facilities with Multimedia Equipment]&nbsp;(see Media Services section below)&nbsp;
  
==== <br> ====
+
== Media Services ==
  
==== Options Available With Right Mouse Click ====
+
=== Media Services Available from LIS ===
  
{| class="prettytable"
+
*[[Media Services|Media_Services]] (This page provides a list of all the media services provided by LIS)
|-
 
| The right mouse button now provides added functionality in Banner 7. Available options can now be accessed by right-clicking on a blank area of the form (not on a field). This pop-up list contains Rollback, Save, Exit, Print, and Add to Personal Menu as well as any form-specific options, both within the form (moving to blocks) or opening up a new form (see illustration at right).
 
'''Note: '''You can add any form to your My Banner menu with a single click. To see a newly-added menu item you must refresh the menu by clicking the Menu link on the Banner Main Menu.
 
  
| <center>'''BannerRightClickPic'''</center>
+
=== Media Equipment Available From Media Services  ===
|}
 
  
==== Smart Toolbar  ====
+
*[[Digital Still Cameras|Digital Still Cameras]]
 +
*[[Video Cameras|Video Cameras]]
 +
*Microphones
 +
*Screens
 +
*Projectors
  
A new smart toolbar has been added. This toolbar does not re-draw each time a form is opened, making the transition from one form to another faster.
+
=== Smart Classrooms - General Documentation  ===
  
==== Enhanced User Preferences  ====
+
*[[Projecting from your Laptop Computer]]
 +
*[[Laptop projection problems|Laptop_projection_problems]]
  
Access the enhanced user options on the Main Menu as follows:
+
=== Smart Classrooms - Specific Documentation and Guides  ===
  
*From the '''File menu''', select '''Preferences'''.
+
{| class="FCK__ShowTableBorders"
 +
|-
 +
|
 +
*[[Atwater SMART Classroom Guide|Atwater]]
  
'''or'''
+
|-
 +
|
 +
*[[Axinn SMART Classroom Guide|Axinn]]
  
*In the '''Go To '''field, type '''GUAUPRF''' and then press '''Enter'''.
+
|-
 +
|
 +
*[[CFA Chellis Freeman Gifford SMART Classroom Guide|Center for the Arts, Chellis House, Freeman International Center, Gifford]]
  
==== New Alert Options  ====
+
|-
 +
|
 +
*[[Johnson LaForce LeChateau SMART Classroom Guide|Johnson, La Force Hall, Le Chateau]]
  
New Alert Options (on the '''Display Options '''tab) enable you to customize how you are prompted by Banner for the following:
+
|-
 +
|
 +
*[[Main Library SMART Classroom Guide|Davis Family Library]]
  
*'''Prompt Before Exiting Banner'''—Check this box if you want Banner to verify that you want to quit the Banner session before exiting. Unchecking the box will allow you to exit without being asked for confirmation.
+
|-
*'''Display Additional Confidential Alert'''—Check this box if you want Banner to display an extra Confidential message for records that contain confidential information.
+
|
*'''Display Additional Deceased Alert'''—Check this box if you want Banner to display an extra Deceased message for records associated with a deceased person.
+
*[[Kirk Alumni|Kirk Alumni ]]
  
==== User-Defined Window Colors  ====
+
|-
 +
|
 +
*[[MBH SMART Classroom Guide|McCardell Bicentennial Hall]]
  
You can use the '''User Interface Color Settings''' (on the '''Display Options '''tab) to customize the color of the following items:
+
|-
 +
|
 +
*[[Munroe SMART Classroom Guide|Munroe]]
  
*Buttons, such as '''CancelButton''' and '''OKButton''' (buttons in the toolbar are not included)
+
|-
*Canvas (background space) of all forms
+
|
*Record highlighting
+
*[[Old Chapel SMART Classroom Guide|Old Chapel]]
*Scroll and separator bars
 
*Code/Description prompts
 
*Canvases within the Main Menu, including the broadcast message, menu, and menu tree canvases
 
  
To change the color of an item at the user level:
+
|-
 +
|
 +
*[[Pearson RAJ Ross SMART Classroom Guide|Pearson Hall, Robert A Jones, Ross]]
  
*
+
|-
*#From the '''File''' menu, select '''Preferences'''. Make sure the '''Display Options''' tab is selected. Make your changes on the User Interface Color Settings section on the right.
+
|
*#For the item you want to change, click the '''NextRecordIcon''' in the '''User Value '''field. The '''Select color''' dialog box opens.
+
*[[Sunderland SMART Classroom Guide|Sunderland Language Center]]
*#*On the '''Swatches '''tab, you can choose a pre-defined color.
 
*#*On the '''HSB''' tab, you can create your own shade by using HSB values (Hue Saturation Brightness).
 
*#*On the '''RGB''' tab, you can create your own shade using RGB values (Red Green Blue).
 
*#Click '''OKButton'''.
 
*#Click '''SaveIcon''' (Save) or press '''F10''' to save your changes.
 
 
 
'''Note: '''Please be cautious about changing canvas or text colors. The text color and canvas color can NOT be the same. If they are, you will no longer be able to read the text!
 
 
 
We recommend you work with the default color settings for a short while to get used to the new displays before you begin making changes.
 
 
 
==== <br>  ====
 
 
 
==== Ability To Add Personal Links To The Banner Main Menu  ====
 
 
 
You can now add personal links to the Banner Main Menu. You can add links to web sites or Banner forms.
 
 
 
To add or change Personal Links:
 
 
 
#From the '''File '''menu, select '''Preferences'''.
 
#Click the '''My Links''' tab.
 
#Enter a name for the link you want to change in the '''User Value '''field.
 
#Enter the URL (actual web address) or form name for the link you want to change in the next '''User Value''' field.
 
#Click '''SaveIcon''' (Save) or press '''F10''' to save your changes.
 
 
 
'''Note: '''You can create up to six personal links. Each personal link has two records—the description and the URL/object. Make sure you do not have pop-ups blocked with third-party software. Google’s pop-up blocker may be bypassed by holding down '''Ctrl''' and then clicking your personal link.
 
 
 
==== Blue Item Labels Replaced With Banner 7 Search Icon [[Image:]] ====
 
 
 
Formerly, blue field names indicated that the field had an LOV. Now, both LOV fields and fields that are searchable have the Banner 7 Search icon next to them. You can still have the blue field name appear if you would like. You can change the color of Code/Description Prompt fields in the User Interface Color Settings section of the Display tab on the Preferences dialog box. Change the '''Enter the RGB color for code/description prompts '''setting. See the section on ''User-Defined Window Colors'' for instructions.
 
 
 
==== Banner 7 Uses The Verdana Font  ====
 
 
 
Banner 7 uses the Verdana font for all text.
 
 
 
==== Equal Left And Right Margins  ====
 
 
 
Banner 7 forms now have equal left and right margins. Banner 6 forms were off-center.
 
 
 
==== <br>  ====
 
 
 
==== Calendar Icon Added To Data Entry Date Fields  ====
 
 
 
A new calendar icon ('''CalendarIcon''') has been added to date fields. Formerly, you could double-click inside the date field (which you can still do) but now it is more obvious that you can select a date from a calendar to populate the Date field.
 
 
 
<br>
 
  
{| class="prettytable"
 
 
|-
 
|-
| '''DescriptionGUACALN'''
+
|
| '''GUACALN'''
+
*[[Twilight SMART Classroom Guide|Twilight Hall]]
|}
 
 
 
== New Banner Online Help  ==
 
 
 
Release 7.0 features a new online help system with information about forms and fields, and the tasks you can perform with Banner. Help runs in a second web browser, therefore pop-up blockers will the use of the Help option.
 
 
 
There are three ways to access it:
 
 
 
*Click '''HelpIcon''' on the toolbar.
 
*From the '''Help '''menu, select '''Online Help'''.
 
*Click the Help Center link on the Main Menu.
 
 
 
'''Note: '''For forms with no help, the Banner online help error page may not appear for Internet Explorer users who use IE’s “friendly” error messages by default.
 
 
 
For optimal performance in IE do the following:
 
 
 
#
 
##In Internet Explorer, select '''Internet Options '''from the '''Tools '''menu.
 
##Click the '''Advanced '''tab.
 
##Clear the checkbox for the '''Show friendly HTTP error messages '''option.
 
##Click '''OK-button'''.
 
 
 
==== Accessing Online Help From A Form  ====
 
 
 
'''OnlineHelpIcon '''(Online Help) and the Help menu option initially display information about the form on which you are working.
 
 
 
==== Accessing The Help Center  ====
 
 
 
If you want information about forms and tasks for another Banner product, use the Help Center link on the Main Menu of Banner, or from anywhere within the help system.
 
 
 
<br>
 
 
 
==== Features Of Online Help  ====
 
 
 
You can browse, search, and use the index to locate topics in online help.
 
 
 
*'''Browsing for topics''' - The '''Contents''' tab and the bread crumb trail enable you to browse for topics. Form and field information is organized by Banner module. Task information is contained under the Procedures heading.
 
*'''Searching for topics - '''The Search tab allows you to search for topics within the help system. You can also use your browser’s search feature to find specific text on a help page (from the '''Edit '''menu, select '''Find on this page'''.)
 
*'''Using the index - '''The Index tab provides an alphabetical listing of topics within the help system. When you enter the letters of a topic, the index scrolls through the topics to the closest alphabetical match.
 
 
 
== Tool Bar Buttons And Shortcuts In Banner 7  ==
 
  
{| class="prettytable"
 
 
|-
 
|-
| <center>'''Tool Bar Button'''</center>
+
|
| === Function ===
+
*[[Warner Wright SMART Classroom Guide|Warner Hall, Wright Theater]]
| === Key Stroke Shortcut ===
 
<br>
 
  
|-
 
| <center>'''SaveIcon'''</center>
 
| <center>Save</center>
 
| <center>'''F10'''</center>
 
|-
 
| <center>'''RollBack'''</center>
 
| <center>Rollback</center>
 
| <center>'''Shift'''+ '''F7'''</center>
 
|-
 
| <center>'''Select'''</center>
 
| <center>Select</center>
 
| <center>'''Shift '''+ '''F3'''</center>
 
|-
 
| <center>'''InsertRecord'''</center>
 
| <center>Insert Record</center>
 
| <center>'''F6'''</center>
 
|-
 
| <center>'''RemoveRecord'''</center>
 
| <center>Remove Record</center>
 
| <center>'''Shift '''+ '''F6'''</center>
 
|-
 
| <center>'''PreviousRecord'''</center>
 
| <center>Previous Record</center>
 
| <center>'''UpArrow'''</center>
 
|-
 
| <center>'''NextRecord'''</center>
 
| <center>Next Record</center>
 
| <center>'''DownArrow'''</center>
 
|-
 
| <center>'''PreviousBlock'''</center>
 
| <center>Previous Block</center>
 
| <center>'''Ctrl '''+ '''PageUp'''</center>
 
|-
 
| <center>'''NextBlock'''</center>
 
| <center>Next Block</center>
 
| <center>'''Ctrl''' + '''PageDown'''</center>
 
|-
 
| <center>'''EnterQuery'''</center>
 
| <center>Enter Query</center>
 
| <center>'''F7'''</center>
 
|-
 
| <center>'''ExecuteQuery'''</center>
 
| <center>Execute Query</center>
 
| <center>'''F8'''</center>
 
|-
 
| <center>'''CancelQuery'''</center>
 
| <center>Cancel Query</center>
 
| <center>'''Ctrl''' + '''Q'''</center>
 
|-
 
| <center>'''HelpIcon'''</center>
 
| <center>On-Line Help</center>
 
|
 
|-
 
| <center>'''Exit-icon'''</center>
 
| <center>Exit</center>
 
| <center>'''Ctrl'''+ '''Q'''</center>
 
|-
 
|
 
| <center>Next Field</center>
 
| <center>'''Tab'''</center>
 
|-
 
|
 
| <center>Previous Field</center>
 
| <center>'''Shift'''+ '''Tab'''</center>
 
|-
 
|
 
| <center>Next Tab</center>
 
| <center>'''Ctrl'''+ '''Tab'''</center>
 
|-
 
|
 
| <center>Previous Tab</center>
 
| <center>'''Ctrl''' + '''Shift''' + '''Tab'''</center>
 
 
|}
 
|}
  
== Assigning A Proxy For Time Approvals  ==
+
[[Category:Helpdesk Documentation]]
 
 
Time Entry Approvers can assign another employee as a proxy to approve time sheets in their absence. Proxies ''must'' be configured with appropriate security parameters set. There are two options available for requesting and setting up proxy(s).
 
 
 
'''Option 1 '''
 
 
 
Time Entry Approver should contact the appropriate department email or extension with the information listed below:
 
 
 
1. Employee(s) being assigned as proxy.
 
 
 
2. Employee(s) for which proxy should have approval authority.
 
 
 
For Staff approval, please contact Human Resources at hr@middlebury.edu or ext. 5156.
 
 
 
For Student approval, please contact Student Employment at seo@middlebury.edu or ext. 5377.
 
 
 
Please allow a minimum of 24 hours (excluding weekends) for your request to be processed.
 
 
 
'''Option 2 '''
 
 
 
1. Contact Human Resources providing them with the name(s) of your proxy or proxies, and the employee(s) for which they should have approval authority. Allow the time they request for configuration of security parameters.
 
 
 
2. To log into Banner, type '''go/inb''' in the '''Address''' field of your browser and press '''Enter'''.
 
 
 
3. Click the link for the '''Production''' database. The '''Logon '''dialog box opens.
 
 
 
4. Complete the '''Logon''' dialog box as follows:
 
 
 
a. In the '''Username''' field, type your username.
 
 
 
b. In the '''Password''' field, type your password.
 
 
 
c. Click '''Connect'''.
 
 
 
5. In the '''Go To''' field of GUAGMNU, type '''NTRPROX''' and press '''Enter'''. The '''Electronic '''
 
 
 
'''Approval Proxy Rules NTRPROX''' form opens.
 
 
 
6. From the '''Options''' menu, select '''Time Entry Proxy'''. The '''Alternate Logon Verification Form '''opens.
 
 
 
7. Your username should appear in the '''Alternate User ID''' field. In the '''Alternate Password''' field, type your Banner password.
 
 
 
8. Click '''Verify'''. The '''Time Entry Proxies''' form opens.
 
 
 
9. Enter the '''Proxy ID '''of the person you want to designate as a proxy in one of the two following ways:
 
 
 
a. Enter their username:
 
 
 
a. In the '''Proxy ID '''field, type the username of the person you want to be a proxy.
 
 
 
b. Press '''Tab'''. The full name of the person populates the '''Name''' field.
 
 
 
b. Search for the Proxy ID.
 
 
 
a. Click '''NextRecord-down-arrow''' to locate the '''Proxy ID'''.
 
 
 
b. Use the scroll bar to view the list of available proxies.
 
 
 
c. Double-click your selection to populate the Proxy ID and Name fields.
 
 
 
10. Press '''Key_Down''' if additional proxies are desired and repeat the procedure above.
 
 
 
11. If you make a mistake and want to remove a Proxy ID:
 
 
 
a. Select the Proxy ID to be deleted.
 
 
 
b. Click '''RemoveRecord''' (Remove Record).
 
 
 
12. When you are finished, click '''Save '''(Save).
 
 
 
13. Click '''Exit '''(Exit).
 
 
 
<br> '''PROXY LIST'''
 
 
 
Finished Proxy List
 
 
 
== Web Resources  ==
 
 
 
*The [http://go.middlebury.edu/gotionary GOtionary]
 
*BannerWeb
 
 
 
== Operating System  ==
 
 
 
*[[Multi-Lingual Support for Windows 2000 and XP|Multi-Lingual Support for Windows 2000 and XP]]<br>
 
*[[Computers and Foreign Languages]]
 
*[[Virus and Malware Street Smarts]]
 

Latest revision as of 15:21, 26 May 2017

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The following applies to installation of network printers to college-owned computers.  Authenticaiton is required for printing, and most college-owned computers are bound to the middlebury.edu domain.  This is an important prerequisite.

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