Middlebury

Difference between revisions of "Tech Helpdesk Public Documentation"

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#redirect [[Main Page Help Desk & Desktop Support]]
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== Quick Start  ==
 
== Quick Start  ==
  
*[[Getting started at Middlebury College]]  
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*[[Getting started at Middlebury College]]
 
*[[Connecting to the Middlebury network]]
 
*[[Connecting to the Middlebury network]]
 +
*[[Helpdesk Policy|Helpdesk Policy]]
 +
*[[Foreign Language Input and Support]]
 +
*[https://mediawiki.middlebury.edu/wiki/LIS/Category:Helpdesk_Documentation Helpdesk Documentation - All wiki documentation pages with the category "'''Helpdesk Documentation'''"]
  
 
== Using and configuring your computer  ==
 
== Using and configuring your computer  ==
  
*[[Purchase a computer through Middlebury College]]  
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*[[Purchase a computer through Middlebury College]]
*[[Using and maintaining your computer]]
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*[[Using and maintaining your computer]]
*[[Foreign Language Input and Support]]
 
  
 
== Email  ==
 
== Email  ==
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==== Outlook  ====
 
==== Outlook  ====
  
*[[Outlook Configuration|Outlook Configuration]]  
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*[[Outlook Configuration|Outlook Configuration]]
*[[Using Outlook|Using Outlook]]  
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*[[Using Outlook|Using Outlook]]
 
*[[Outlook Calendaring|Outlook Calendaring]]
 
*[[Outlook Calendaring|Outlook Calendaring]]
  
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*[[POP, IMAP, SMTP Clients|POP, IMAP, SMTP Clients]]
 
*[[POP, IMAP, SMTP Clients|POP, IMAP, SMTP Clients]]
 
*[[Blackberry]]
 
*[[Blackberry]]
 +
*[[IOS Email|iOS Devices (iPad, iPhone, iTouch)]]
  
 
==== Miscellaneous  ====
 
==== Miscellaneous  ====
  
*[[SPAM|SPAM, Phishing, and Email Security]]  
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*[[SPAM|SPAM, Phishing, and Email Security]]
*[[List Manager]]  
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*[[List Manager]] (aka Lyris) and [[Main Outlook Distribution Lists|Main Outlook Distribution Lists]]
 
*[[Mail Forwarding]]
 
*[[Mail Forwarding]]
  
 
== Networking and Internet  ==
 
== Networking and Internet  ==
  
*[[Register your computer on the Middlebury network]]  
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*[[Register your computer on the Middlebury network]]
*[[Connecting to the Middlebury network]]  
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*[[Connecting to the Middlebury network]]
 
*[[Campus Manager and Quarantine]]
 
*[[Campus Manager and Quarantine]]
  
 
==== Our network on campus  ====
 
==== Our network on campus  ====
  
*[[Password Guides]]  
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*[[Password Guides]]
*[[Library Information Services]]  
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*[[Library Information Services]]
*[[Wireless|Wireless]]  
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*[[Wireless|Wireless]]
*[[Computer Labs]]  
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*[[Computer Labs]]
 
*[[Printing to public printers]]
 
*[[Printing to public printers]]
  
Links to network resources:  
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Links to network resources:
  
*The [http://go.middlebury.edu/gotionary GOtionary]  
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*The [http://go.middlebury.edu/gotionary GOtionary]
*[http://go.middlebury.edu/bannerweb Bannerweb] (Classes, grades, employment)  
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*[http://go.middlebury.edu/bannerweb Bannerweb] (Classes, grades, employment)
 
*[http://go.middlebury.edu/activate Activate Middlebury Account or Reset Password]
 
*[http://go.middlebury.edu/activate Activate Middlebury Account or Reset Password]
  
 
==== File Servers  ====
 
==== File Servers  ====
  
*[[NetStorage]] - access your server files anywhere!  
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*[[NetStorage]] - access your server files anywhere!
*[[Using File Servers (Windows)]]  
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*[[Managing Group Membership and Permissions]] - Instructors can add permissions to Classes server folders
*[[Using File Servers (Macintosh)]]  
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*[[Using File Servers (Windows)]]
*[[Using Course Folders on the Classes Server]]  
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*[[Using File Servers (Macintosh)]]
*[[FTP Files To and From Midd-Unix]]
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*[[Using Course Folders on the Classes Server]]
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*[[FTP Files To and From Midd-Unix]][[File Servers|<br>]]
  
 
==== Printers (Network)  ====
 
==== Printers (Network)  ====
  
The following applies to installation of network printers to college-owned computers.&nbsp; Authenticaiton is required for printing, and most college-owned computers are bound to the middlebury.edu domain.&nbsp; This is an important prerequisite.  
+
The following applies to installation of network printers to college-owned computers.&nbsp; Authenticaiton is required for printing, and most college-owned computers are bound to the middlebury.edu domain.&nbsp; This is an important prerequisite.
  
*[[Connect To Network Printers - Mac OS X Tiger (10.4)|Connect To Network Printers - Mac OS X]]<br>  
+
*[[Connect To Network Printers - Mac OS X|Connect To Network Printers - Mac OS X]]<br>
 
*[[Connect To Network Printers - Windows|Connect To Network Printers - Windows]]<br>
 
*[[Connect To Network Printers - Windows|Connect To Network Printers - Windows]]<br>
  
For your personal computer:  
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For your personal computer:
  
 
*[https://mediawiki.middlebury.edu/mediawiki/index.php/LIS/?title=Student_Printing_and_Quotas&action=tag&tag=Helpdesk+Documentation#Web_Print Print to Public Printers with a Personal Computer - WebPrint]
 
*[https://mediawiki.middlebury.edu/mediawiki/index.php/LIS/?title=Student_Printing_and_Quotas&action=tag&tag=Helpdesk+Documentation#Web_Print Print to Public Printers with a Personal Computer - WebPrint]
 +
 +
==== Web  ====
 +
 +
*For help with editing the College's official web site see: [[Drupal|Drupal]]
 +
*For help with Segue, see [https://segue.middlebury.edu/help/browse_help Segue Help]&nbsp;(Note: Segue is slated to be replaced with another solution in the near future)
 +
*For help with Blogs, see: [[Blogs|Blogs]], [[WordPress MU|WordPress - our blogging software]], and [[Wordpress cforms|Forms in WordPress]]
 +
*For help with setting up your personal site or own web page (your homepage), see: [[How do I create my own web page|How do&nbsp;I create my own web page]]?
  
 
==== Off-campus Access  ====
 
==== Off-campus Access  ====
  
*[[VPN Setup on Windows and Mac]]  
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*[[VPN Setup on Windows and Mac]]
*[[WebVPN]] (PC only)  
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*[[WebVPN]] (PC, Mac, Linux)
 
*[[Resources Available from Off-campus]]
 
*[[Resources Available from Off-campus]]
  
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==== Microsoft Office  ====
 
==== Microsoft Office  ====
  
*[[Microsoft Word 2003 Basic Usage]]  
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*[[Microsoft Office 2010 - Training Videos]]
*[[Microsoft Word 2007 Configuration]]  
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*[[Microsoft Word 2003 Basic Usage]]
*[[Microsoft Word 2007 Basic Usage]]  
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*[[Microsoft Word 2007 Configuration]]
*[[Microsoft Word OSX 2004 & 2008 Basic Usage]]  
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*[[Microsoft Word 2007 Basic Usage]]
*[[Microsoft Word Advanced Topics]]  
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*[[Microsoft Word OSX 2004 & 2008 Basic Usage]]
*[[Microsoft Excel Basic Usage]]  
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*[[Microsoft Word Advanced Topics]]
*[[Microsoft Powerpoint Basic Usage]]  
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*[[Microsoft Excel Basic Usage]]
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*[[Microsoft Powerpoint Basic Usage]]
 
*[[Scanning a Document with Microsoft Office Document Scanning|Scanning a Document with Microsoft Office Document Scanning]]
 
*[[Scanning a Document with Microsoft Office Document Scanning|Scanning a Document with Microsoft Office Document Scanning]]
 
*[[Create A PDF File Using Acrobat Writer]]
 
*[[Create A PDF File Using Acrobat Writer]]
 +
*[[OCR Using Microsoft Office Document Imaging|OCR Using Microsoft Office Document Imaging]]
  
 
==== InDesign  ====
 
==== InDesign  ====
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*[[Reducing File Sizes Using Photoshop|Reducing File Sizes Using Photoshop]]
 
*[[Reducing File Sizes Using Photoshop|Reducing File Sizes Using Photoshop]]
  
==== FileMaker Pro ====
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==== FileMaker Pro ====
  
 
*[[Exporting FileMaker Pro Data to an Excel Spreadsheet|Exporting FileMaker Pro Data to an Excel Spreadsheet]]
 
*[[Exporting FileMaker Pro Data to an Excel Spreadsheet|Exporting FileMaker Pro Data to an Excel Spreadsheet]]
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 +
==== Collaboration Tools  ====
 +
 +
*See [[Applications#Collaboration_Tools|Applications#Collaboration Tools]]
  
 
==== Scanning and OCR  ====
 
==== Scanning and OCR  ====
  
== Microsoft Windows<br> ==
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*[http://support.apple.com/kb/HT4505 Scanning using your Mac]
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*[[Scanning a Document with Microsoft Office Document Scanning|Scanning and OCR using your Windows PC]]
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*[[Scanning and OCR using Adobe Acrobat Professional 9 on Mac and PC|Scanning and OCR using Adobe Acrobat Professional 9 on Mac and PC]]
 +
 
 +
== Viruses and Malware  ==
 +
 
 +
*[[Viruses and malware|Viruses_and_malware]]
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*[[Penalty Box|Penalty_Box]]
 +
 
 +
== Microsoft Windows<br> ==
  
 
*[[Copying Files To A CD Using Windows XP|Copying Files To A CD Using Windows XP]]<br>
 
*[[Copying Files To A CD Using Windows XP|Copying Files To A CD Using Windows XP]]<br>
 +
*[[Windows 7 - Instructional Videos|Windows 7 - Instructional Videos]]
 +
 +
<br><br>
  
 
== Mac OS X  ==
 
== Mac OS X  ==
  
*[[Working With Fonts in Mac OS X|Working With Fonts in&nbsp;Mac OS X]]  
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*[[Working With Fonts in Mac OS X|Working With Fonts in&nbsp;Mac OS X]]
*[[Configure Address Book to Synchronize Contacts with a Middlebury Exchange Server|Configure Address Book to Synchronize Contacts with a Middlebury Exchange Server]]<br>  
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*[[Configure Address Book to Synchronize Contacts with a Middlebury Exchange Server|Configure Address Book to Synchronize Contacts with a Middlebury Exchange Server]]<br>
*[[Converting From A Macintosh To A Windows Environment|Converting From A Macintosh To A Windows Environment]]<br>  
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*[[Converting From A Macintosh To A Windows Environment|Converting From A Macintosh To A Windows Environment]]<br>
 
*[http://www.apple.com/support/switch101/ Converting From a PC to a Mac]
 
*[http://www.apple.com/support/switch101/ Converting From a PC to a Mac]
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 +
<br>
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== iOS Devices (iPad, iPhone, iTouch)  ==
 +
 +
*[[IOS Wi-Fi|Setup an iOS device to use Middlebury Wi-Fi (midd-secure, midd-standard)]]
 +
 +
*[[IOS Email|Setup an iOS device to access your Middlebury Email]]
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 +
*[[IOS Calendar|Setup an iOS device to access your Middlebury Calendar]]
 +
 +
*[[IOS VPN|Setup an iOS device to access Middlebury's VPN]]
 +
 +
*[[IOS MiddFiles|Setup an iOS device to browse MiddFiles]]
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 +
*[[IOS FindMy|Setup an iOS device for Remote Locate/Lock/Wipe (3G-only)]]
 +
 +
*[[IOS Projection|Projection using iOS devices]]
  
 
== Banner Administration  ==
 
== Banner Administration  ==
  
*[[Banner Basics]]  
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*[[Banner Basics]]
*[[Internet Native Banner - INB]]  
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*[[Internet Native Banner - INB]]
*[[Assign Proxy for Time Approval in Banner]]  
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*[[Troubleshooting Banner and BannerWeb|Troubleshooting Banner]]
 +
*[[Assign Proxy for Time Approval in Banner]]
 
*[[Banner Data Standards]]
 
*[[Banner Data Standards]]
  
 
==== BannerWeb  ====
 
==== BannerWeb  ====
  
*[[BannerWeb]]  
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*[[BannerWeb]]
*[[Entering Time in BannerWeb]]  
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*[[Troubleshooting Banner and BannerWeb|Troubleshooting BannerWeb]]
 +
*[[Entering Time in BannerWeb]]
 
*[[Approving Time in BannerWeb|Approving Time in BannerWeb]]
 
*[[Approving Time in BannerWeb|Approving Time in BannerWeb]]
  
==== Hyperion, FAMIS, and Resource25  ====
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<br>
 +
 
 +
== HEAT 9.5.1 - Information and Updates Page  ==
 +
 
 +
*See the&nbsp;[[HEAT|HEAT]]&nbsp;page for information on the latest version of Heat.
 +
*You can report problems at&nbsp;[[HEAT|go/help?heat9]]
 +
*You can add items to the Heat wishlist at [[HEAT|go/help?heat9]]
 +
 
 +
== Hyperion, FAMIS, and Resource25  ==
 +
 
 +
*[[Hyperion]] - '''TO REVISE for public consumption'''
 +
*[[FAMIS]]
 +
*[[Resource25]]&nbsp;and [[25Live|25Live]] (new version of Resource25)
 +
 
 +
== Academic Classroom Facilities and Academic Computer Facilities (Computer Classrooms, Computer Labs, etc)<br>  ==
 +
 
 +
*[[Computer Labs|Computer Labs on Campus]]
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*[[Software available on public computers|Software available on public computers]][[Finding Academic Computers, Printers and Wireless Hotspots|<br>]]
 +
*[http://go.middlebury.edu/mls Guide to Academic Facilities with schedule and some equipment details]
 +
*[https://mediawiki.middlebury.edu/wiki/LIS/Tech_Helpdesk_Public_Documentation#Smart_Classrooms_-_Specific_Documentation_and_Guides Guide to Academic Facilities with Multimedia Equipment]&nbsp;(see Media Services section below)&nbsp;
 +
 
 +
== Media Services  ==
  
*[[Hyperion]] - '''TO REVISE for public consumption'''
+
=== Media Services Available from LIS  ===
*[[FAMIS]]
 
*[[Resource25]]
 
*[[25Live|25Live]] (new version of Resource25)
 
  
== Public Computer Facilities (Computer Classrooms, Computer Labs, etc)<br>  ==
+
*[[Media Services|Media_Services]] (This page provides a list of all the media services provided by LIS)
  
*[[Computer_Labs|Computer Labs on Campus]]
+
=== Media Equipment Available From Media Services  ===
*[[Software available on public computers|Software available on public computers]][[Finding Academic Computers, Printers and Wireless Hotspots|<br>]]
 
*[http://cat.middlebury.edu/events/facilities/ Guide to Academic Facilities] (will be replaced by a GO link, soon)
 
  
== Smart Classrooms  ==
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*[[Digital Still Cameras|Digital Still Cameras]]
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*[[Video Cameras|Video Cameras]]
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*Microphones
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*Screens
 +
*Projectors
 +
 
 +
=== Smart Classrooms - General Documentation ===
  
 
*[[Projecting from your Laptop Computer]]
 
*[[Projecting from your Laptop Computer]]
 +
*[[Laptop projection problems|Laptop_projection_problems]]
  
Smart classroom locations:
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=== Smart Classrooms - Specific Documentation and Guides  ===
  
{|
+
{| class="FCK__ShowTableBorders"
 
|-
 
|-
| [[Atwater_SMART_Classroom_Guide|Atwater]]
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|
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*[[Atwater SMART Classroom Guide|Atwater]]
 +
 
 
|-
 
|-
| [[Axinn_SMART_Classroom_Guide|Axinn]]
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|
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*[[Axinn SMART Classroom Guide|Axinn]]
 +
 
 
|-
 
|-
| [[CFA_Chellis_Freeman_Gifford_SMART_Classroom_Guide|Center for the Arts, Freeman International Center, Gifford]]
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|
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*[[CFA Chellis Freeman Gifford SMART Classroom Guide|Center for the Arts, Chellis House, Freeman International Center, Gifford]]
 +
 
 
|-
 
|-
| [[Johnson_LaForce_LeChateau_SMART_Classroom_Guide|Johnson, La Force Hall, Le Chateau]]
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|
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*[[Johnson LaForce LeChateau SMART Classroom Guide|Johnson, La Force Hall, Le Chateau]]
 +
 
 
|-
 
|-
| [[Main_Library_SMART_Classroom_Guide|Main Library]]
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|
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*[[Main Library SMART Classroom Guide|Davis Family Library]]
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|-
 
|-
| [[MBH_SMART_Classroom_Guide|McCardell Bicentennial Hall]]
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|
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*[[Kirk Alumni|Kirk Alumni ]]
 +
 
 
|-
 
|-
| [[Munroe_SMART_Classroom_Guide|Munroe]]
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|
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*[[MBH SMART Classroom Guide|McCardell Bicentennial Hall]]
 +
 
 
|-
 
|-
| [[Old_Chapel_SMART_Classroom_Guide|Old Chapel]]
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|
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*[[Munroe SMART Classroom Guide|Munroe]]
 +
 
 
|-
 
|-
| [[Pearson_RAJ_Ross_SMART_Classroom_Guide|Pearson Hall, Robert A Jones, Ross]]
+
|
 +
*[[Old Chapel SMART Classroom Guide|Old Chapel]]
 +
 
 
|-
 
|-
| [[Sunderland_SMART_Classroom_Guide|Sunderland Language Center]]
+
|
 +
*[[Pearson RAJ Ross SMART Classroom Guide|Pearson Hall, Robert A Jones, Ross]]
 +
 
 
|-
 
|-
| [[Twilight_SMART_Classroom_Guide|Twilight Hall]]
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|
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*[[Sunderland SMART Classroom Guide|Sunderland Language Center]]
 +
 
 
|-
 
|-
| [[Warner_Wright_SMART_Classroom_Guide|Warner Hall, Wright Theater]]
+
|
 +
*[[Twilight SMART Classroom Guide|Twilight Hall]]
 +
 
 +
|-
 +
|
 +
*[[Warner Wright SMART Classroom Guide|Warner Hall, Wright Theater]]
 +
 
 
|}
 
|}
 +
 +
[[Category:Helpdesk Documentation]]

Latest revision as of 16:21, 26 May 2017

Quick Start

Using and configuring your computer

Email

Outlook

Other email clients

Miscellaneous

Networking and Internet

Our network on campus

Links to network resources:

File Servers

Printers (Network)

The following applies to installation of network printers to college-owned computers.  Authenticaiton is required for printing, and most college-owned computers are bound to the middlebury.edu domain.  This is an important prerequisite.

For your personal computer:

Web

Off-campus Access


Office and Productivity

Microsoft Office

InDesign

Photoshop

FileMaker Pro

Collaboration Tools

Scanning and OCR

Viruses and Malware

Microsoft Windows



Mac OS X


iOS Devices (iPad, iPhone, iTouch)

BannerWeb


HEAT 9.5.1 - Information and Updates Page

  • See the HEAT page for information on the latest version of Heat.
  • You can report problems at go/help?heat9
  • You can add items to the Heat wishlist at go/help?heat9

Hyperion, FAMIS, and Resource25

Academic Classroom Facilities and Academic Computer Facilities (Computer Classrooms, Computer Labs, etc)

Media Services

Media Services Available from LIS

  • Media_Services (This page provides a list of all the media services provided by LIS)

Media Equipment Available From Media Services

Smart Classrooms - General Documentation

Smart Classrooms - Specific Documentation and Guides

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