Library & ITS Wiki
Difference between revisions of "Tech Helpdesk Public Documentation"
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== Quick Start == | == Quick Start == | ||
| − | *[[Getting started at Middlebury College]] | + | *[[Getting started at Middlebury College]] |
| − | *[[Connecting to the Middlebury network]] | + | *[[Connecting to the Middlebury network]] |
| − | *[[Helpdesk Policy|Helpdesk Policy]] | + | *[[Helpdesk Policy|Helpdesk Policy]] |
| − | *[[Foreign Language Input and Support]] | + | *[[Foreign Language Input and Support]] |
*[https://mediawiki.middlebury.edu/wiki/LIS/Category:Helpdesk_Documentation Helpdesk Documentation - All wiki documentation pages with the category "'''Helpdesk Documentation'''"] | *[https://mediawiki.middlebury.edu/wiki/LIS/Category:Helpdesk_Documentation Helpdesk Documentation - All wiki documentation pages with the category "'''Helpdesk Documentation'''"] | ||
== Using and configuring your computer == | == Using and configuring your computer == | ||
| − | *[[Purchase a computer through Middlebury College]] | + | *[[Purchase a computer through Middlebury College]] |
*[[Using and maintaining your computer]] | *[[Using and maintaining your computer]] | ||
| Line 18: | Line 18: | ||
==== Outlook ==== | ==== Outlook ==== | ||
| − | *[[Outlook Configuration|Outlook Configuration]] | + | *[[Outlook Configuration|Outlook Configuration]] |
| − | *[[Using Outlook|Using Outlook]] | + | *[[Using Outlook|Using Outlook]] |
*[[Outlook Calendaring|Outlook Calendaring]] | *[[Outlook Calendaring|Outlook Calendaring]] | ||
==== Other email clients ==== | ==== Other email clients ==== | ||
| − | *[[WebMail|Webmail]] | + | *[[WebMail|Webmail]] |
| − | *[[Entourage|Entourage]] | + | *[[Entourage|Entourage]] |
| − | *[[POP, IMAP, SMTP Clients|POP, IMAP, SMTP Clients]] | + | *[[POP, IMAP, SMTP Clients|POP, IMAP, SMTP Clients]] |
| − | *[[Blackberry]] | + | *[[Blackberry]] |
*[[IOS Email|iOS Devices (iPad, iPhone, iTouch)]] | *[[IOS Email|iOS Devices (iPad, iPhone, iTouch)]] | ||
==== Miscellaneous ==== | ==== Miscellaneous ==== | ||
| − | *[[SPAM|SPAM, Phishing, and Email Security]] | + | *[[SPAM|SPAM, Phishing, and Email Security]] |
| − | *[[List Manager]] (aka Lyris) and [[Main Outlook Distribution Lists|Main Outlook Distribution Lists]] | + | *[[List Manager]] (aka Lyris) and [[Main Outlook Distribution Lists|Main Outlook Distribution Lists]] |
*[[Mail Forwarding]] | *[[Mail Forwarding]] | ||
== Networking and Internet == | == Networking and Internet == | ||
| − | *[[Register your computer on the Middlebury network]] | + | *[[Register your computer on the Middlebury network]] |
| − | *[[Connecting to the Middlebury network]] | + | *[[Connecting to the Middlebury network]] |
*[[Campus Manager and Quarantine]] | *[[Campus Manager and Quarantine]] | ||
==== Our network on campus ==== | ==== Our network on campus ==== | ||
| − | *[[Password Guides]] | + | *[[Password Guides]] |
| − | *[[Library Information Services]] | + | *[[Library Information Services]] |
| − | *[[Wireless|Wireless]] | + | *[[Wireless|Wireless]] |
| − | *[[Computer Labs]] | + | *[[Computer Labs]] |
*[[Printing to public printers]] | *[[Printing to public printers]] | ||
| − | Links to network resources: | + | Links to network resources: |
| − | *The [http://go.middlebury.edu/gotionary GOtionary] | + | *The [http://go.middlebury.edu/gotionary GOtionary] |
| − | *[http://go.middlebury.edu/bannerweb Bannerweb] (Classes, grades, employment) | + | *[http://go.middlebury.edu/bannerweb Bannerweb] (Classes, grades, employment) |
*[http://go.middlebury.edu/activate Activate Middlebury Account or Reset Password] | *[http://go.middlebury.edu/activate Activate Middlebury Account or Reset Password] | ||
==== File Servers ==== | ==== File Servers ==== | ||
| − | *[[NetStorage]] - access your server files anywhere! | + | *[[NetStorage]] - access your server files anywhere! |
| − | *[[Managing | + | *[[Managing Group Membership and Permissions]] - Instructors can add permissions to Classes server folders |
| − | *[[Using File Servers (Windows)]] | + | *[[Using File Servers (Windows)]] |
| − | *[[Using File Servers (Macintosh)]] | + | *[[Using File Servers (Macintosh)]] |
| − | *[[Using Course Folders on the Classes Server]] | + | *[[Using Course Folders on the Classes Server]] |
*[[FTP Files To and From Midd-Unix]][[File Servers|<br>]] | *[[FTP Files To and From Midd-Unix]][[File Servers|<br>]] | ||
==== Printers (Network) ==== | ==== Printers (Network) ==== | ||
| − | The following applies to installation of network printers to college-owned computers. Authenticaiton is required for printing, and most college-owned computers are bound to the middlebury.edu domain. This is an important prerequisite. | + | The following applies to installation of network printers to college-owned computers. Authenticaiton is required for printing, and most college-owned computers are bound to the middlebury.edu domain. This is an important prerequisite. |
| − | *[[Connect To Network Printers - Mac OS X|Connect To Network Printers - Mac OS X]]<br> | + | *[[Connect To Network Printers - Mac OS X|Connect To Network Printers - Mac OS X]]<br> |
*[[Connect To Network Printers - Windows|Connect To Network Printers - Windows]]<br> | *[[Connect To Network Printers - Windows|Connect To Network Printers - Windows]]<br> | ||
| − | For your personal computer: | + | For your personal computer: |
*[https://mediawiki.middlebury.edu/mediawiki/index.php/LIS/?title=Student_Printing_and_Quotas&action=tag&tag=Helpdesk+Documentation#Web_Print Print to Public Printers with a Personal Computer - WebPrint] | *[https://mediawiki.middlebury.edu/mediawiki/index.php/LIS/?title=Student_Printing_and_Quotas&action=tag&tag=Helpdesk+Documentation#Web_Print Print to Public Printers with a Personal Computer - WebPrint] | ||
| Line 78: | Line 78: | ||
==== Web ==== | ==== Web ==== | ||
| − | *For help with editing the College's official web site see: [[Drupal|Drupal]] | + | *For help with editing the College's official web site see: [[Drupal|Drupal]] |
| − | *For help with Segue, see [https://segue.middlebury.edu/help/browse_help Segue Help] (Note: Segue is slated to be replaced with another solution in the near future) | + | *For help with Segue, see [https://segue.middlebury.edu/help/browse_help Segue Help] (Note: Segue is slated to be replaced with another solution in the near future) |
| − | *For help with Blogs, see: [[Blogs|Blogs]], [[WordPress MU|WordPress - our blogging software]], and [[Wordpress cforms|Forms in WordPress]] | + | *For help with Blogs, see: [[Blogs|Blogs]], [[WordPress MU|WordPress - our blogging software]], and [[Wordpress cforms|Forms in WordPress]] |
*For help with setting up your personal site or own web page (your homepage), see: [[How do I create my own web page|How do I create my own web page]]? | *For help with setting up your personal site or own web page (your homepage), see: [[How do I create my own web page|How do I create my own web page]]? | ||
==== Off-campus Access ==== | ==== Off-campus Access ==== | ||
| − | *[[VPN Setup on Windows and Mac]] | + | *[[VPN Setup on Windows and Mac]] |
| − | *[[WebVPN]] (PC, Mac, Linux) | + | *[[WebVPN]] (PC, Mac, Linux) |
*[[Resources Available from Off-campus]] | *[[Resources Available from Off-campus]] | ||
| − | <br> | + | <br> |
== Office and Productivity == | == Office and Productivity == | ||
| Line 95: | Line 95: | ||
==== Microsoft Office ==== | ==== Microsoft Office ==== | ||
| − | *[[Microsoft Office 2010 - Training Videos]] | + | *[[Microsoft Office 2010 - Training Videos]] |
| − | *[[Microsoft Word 2003 Basic Usage]] | + | *[[Microsoft Word 2003 Basic Usage]] |
| − | *[[Microsoft Word 2007 Configuration]] | + | *[[Microsoft Word 2007 Configuration]] |
| − | *[[Microsoft Word 2007 Basic Usage]] | + | *[[Microsoft Word 2007 Basic Usage]] |
| − | *[[Microsoft Word OSX 2004 & 2008 Basic Usage]] | + | *[[Microsoft Word OSX 2004 & 2008 Basic Usage]] |
| − | *[[Microsoft Word Advanced Topics]] | + | *[[Microsoft Word Advanced Topics]] |
| − | *[[Microsoft Excel Basic Usage]] | + | *[[Microsoft Excel Basic Usage]] |
| − | *[[Microsoft Powerpoint Basic Usage]] | + | *[[Microsoft Powerpoint Basic Usage]] |
| − | *[[Scanning a Document with Microsoft Office Document Scanning|Scanning a Document with Microsoft Office Document Scanning]] | + | *[[Scanning a Document with Microsoft Office Document Scanning|Scanning a Document with Microsoft Office Document Scanning]] |
| − | *[[Create A PDF File Using Acrobat Writer]] | + | *[[Create A PDF File Using Acrobat Writer]] |
*[[OCR Using Microsoft Office Document Imaging|OCR Using Microsoft Office Document Imaging]] | *[[OCR Using Microsoft Office Document Imaging|OCR Using Microsoft Office Document Imaging]] | ||
| Line 125: | Line 125: | ||
==== Scanning and OCR ==== | ==== Scanning and OCR ==== | ||
| − | *[http://support.apple.com/kb/HT4505 Scanning using your Mac] | + | *[http://support.apple.com/kb/HT4505 Scanning using your Mac] |
| − | *[[Scanning a Document with Microsoft Office Document Scanning|Scanning and OCR using your Windows PC]] | + | *[[Scanning a Document with Microsoft Office Document Scanning|Scanning and OCR using your Windows PC]] |
*[[Scanning and OCR using Adobe Acrobat Professional 9 on Mac and PC|Scanning and OCR using Adobe Acrobat Professional 9 on Mac and PC]] | *[[Scanning and OCR using Adobe Acrobat Professional 9 on Mac and PC|Scanning and OCR using Adobe Acrobat Professional 9 on Mac and PC]] | ||
== Viruses and Malware == | == Viruses and Malware == | ||
| − | *[[Viruses and malware|Viruses_and_malware]] | + | *[[Viruses and malware|Viruses_and_malware]] |
*[[Penalty Box|Penalty_Box]] | *[[Penalty Box|Penalty_Box]] | ||
== Microsoft Windows<br> == | == Microsoft Windows<br> == | ||
| − | *[[Copying Files To A CD Using Windows XP|Copying Files To A CD Using Windows XP]]<br> | + | *[[Copying Files To A CD Using Windows XP|Copying Files To A CD Using Windows XP]]<br> |
*[[Windows 7 - Instructional Videos|Windows 7 - Instructional Videos]] | *[[Windows 7 - Instructional Videos|Windows 7 - Instructional Videos]] | ||
| − | <br><br> | + | <br><br> |
== Mac OS X == | == Mac OS X == | ||
| − | *[[Working With Fonts in Mac OS X|Working With Fonts in Mac OS X]] | + | *[[Working With Fonts in Mac OS X|Working With Fonts in Mac OS X]] |
| − | *[[Configure Address Book to Synchronize Contacts with a Middlebury Exchange Server|Configure Address Book to Synchronize Contacts with a Middlebury Exchange Server]]<br> | + | *[[Configure Address Book to Synchronize Contacts with a Middlebury Exchange Server|Configure Address Book to Synchronize Contacts with a Middlebury Exchange Server]]<br> |
| − | *[[Converting From A Macintosh To A Windows Environment|Converting From A Macintosh To A Windows Environment]]<br> | + | *[[Converting From A Macintosh To A Windows Environment|Converting From A Macintosh To A Windows Environment]]<br> |
*[http://www.apple.com/support/switch101/ Converting From a PC to a Mac] | *[http://www.apple.com/support/switch101/ Converting From a PC to a Mac] | ||
| − | <br> | + | <br> |
== iOS Devices (iPad, iPhone, iTouch) == | == iOS Devices (iPad, iPhone, iTouch) == | ||
| Line 168: | Line 168: | ||
== Banner Administration == | == Banner Administration == | ||
| − | *[[Banner Basics]] | + | *[[Banner Basics]] |
| − | *[[Internet Native Banner - INB]] | + | *[[Internet Native Banner - INB]] |
| − | *[[Troubleshooting Banner and BannerWeb|Troubleshooting Banner]] | + | *[[Troubleshooting Banner and BannerWeb|Troubleshooting Banner]] |
| − | *[[Assign Proxy for Time Approval in Banner]] | + | *[[Assign Proxy for Time Approval in Banner]] |
*[[Banner Data Standards]] | *[[Banner Data Standards]] | ||
==== BannerWeb ==== | ==== BannerWeb ==== | ||
| − | *[[BannerWeb]] | + | *[[BannerWeb]] |
| − | *[[Troubleshooting Banner and BannerWeb|Troubleshooting BannerWeb]] | + | *[[Troubleshooting Banner and BannerWeb|Troubleshooting BannerWeb]] |
| − | *[[Entering Time in BannerWeb]] | + | *[[Entering Time in BannerWeb]] |
*[[Approving Time in BannerWeb|Approving Time in BannerWeb]] | *[[Approving Time in BannerWeb|Approving Time in BannerWeb]] | ||
| − | <br> | + | <br> |
== HEAT 9.5.1 - Information and Updates Page == | == HEAT 9.5.1 - Information and Updates Page == | ||
| − | *See the [[HEAT|HEAT]] page for information on the latest version of Heat. | + | *See the [[HEAT|HEAT]] page for information on the latest version of Heat. |
| − | *You can report problems at [[HEAT|go/help?heat9]] | + | *You can report problems at [[HEAT|go/help?heat9]] |
*You can add items to the Heat wishlist at [[HEAT|go/help?heat9]] | *You can add items to the Heat wishlist at [[HEAT|go/help?heat9]] | ||
== Hyperion, FAMIS, and Resource25 == | == Hyperion, FAMIS, and Resource25 == | ||
| − | *[[Hyperion]] - '''TO REVISE for public consumption''' | + | *[[Hyperion]] - '''TO REVISE for public consumption''' |
| − | *[[FAMIS]] | + | *[[FAMIS]] |
*[[Resource25]] and [[25Live|25Live]] (new version of Resource25) | *[[Resource25]] and [[25Live|25Live]] (new version of Resource25) | ||
== Academic Classroom Facilities and Academic Computer Facilities (Computer Classrooms, Computer Labs, etc)<br> == | == Academic Classroom Facilities and Academic Computer Facilities (Computer Classrooms, Computer Labs, etc)<br> == | ||
| − | *[[Computer Labs|Computer Labs on Campus]] | + | *[[Computer Labs|Computer Labs on Campus]] |
| − | *[[Software available on public computers|Software available on public computers]][[Finding Academic Computers, Printers and Wireless Hotspots|<br>]] | + | *[[Software available on public computers|Software available on public computers]][[Finding Academic Computers, Printers and Wireless Hotspots|<br>]] |
| − | *[http://go.middlebury.edu/mls Guide to Academic Facilities with schedule and some equipment details] | + | *[http://go.middlebury.edu/mls Guide to Academic Facilities with schedule and some equipment details] |
*[https://mediawiki.middlebury.edu/wiki/LIS/Tech_Helpdesk_Public_Documentation#Smart_Classrooms_-_Specific_Documentation_and_Guides Guide to Academic Facilities with Multimedia Equipment] (see Media Services section below) | *[https://mediawiki.middlebury.edu/wiki/LIS/Tech_Helpdesk_Public_Documentation#Smart_Classrooms_-_Specific_Documentation_and_Guides Guide to Academic Facilities with Multimedia Equipment] (see Media Services section below) | ||
| Line 210: | Line 210: | ||
=== Media Equipment Available From Media Services === | === Media Equipment Available From Media Services === | ||
| − | *[[Digital Still Cameras|Digital Still Cameras]] | + | *[[Digital Still Cameras|Digital Still Cameras]] |
| − | *[[Video Cameras|Video Cameras]] | + | *[[Video Cameras|Video Cameras]] |
| − | *Microphones | + | *Microphones |
| − | *Screens | + | *Screens |
*Projectors | *Projectors | ||
=== Smart Classrooms - General Documentation === | === Smart Classrooms - General Documentation === | ||
| − | *[[Projecting from your Laptop Computer]] | + | *[[Projecting from your Laptop Computer]] |
*[[Laptop projection problems|Laptop_projection_problems]] | *[[Laptop projection problems|Laptop_projection_problems]] | ||
| Line 225: | Line 225: | ||
{| class="FCK__ShowTableBorders" | {| class="FCK__ShowTableBorders" | ||
|- | |- | ||
| − | | | + | | |
*[[Atwater SMART Classroom Guide|Atwater]] | *[[Atwater SMART Classroom Guide|Atwater]] | ||
|- | |- | ||
| − | | | + | | |
*[[Axinn SMART Classroom Guide|Axinn]] | *[[Axinn SMART Classroom Guide|Axinn]] | ||
|- | |- | ||
| − | | | + | | |
*[[CFA Chellis Freeman Gifford SMART Classroom Guide|Center for the Arts, Chellis House, Freeman International Center, Gifford]] | *[[CFA Chellis Freeman Gifford SMART Classroom Guide|Center for the Arts, Chellis House, Freeman International Center, Gifford]] | ||
|- | |- | ||
| − | | | + | | |
*[[Johnson LaForce LeChateau SMART Classroom Guide|Johnson, La Force Hall, Le Chateau]] | *[[Johnson LaForce LeChateau SMART Classroom Guide|Johnson, La Force Hall, Le Chateau]] | ||
|- | |- | ||
| − | | | + | | |
*[[Main Library SMART Classroom Guide|Davis Family Library]] | *[[Main Library SMART Classroom Guide|Davis Family Library]] | ||
|- | |- | ||
| − | | | + | | |
*[[Kirk Alumni|Kirk Alumni ]] | *[[Kirk Alumni|Kirk Alumni ]] | ||
|- | |- | ||
| − | | | + | | |
*[[MBH SMART Classroom Guide|McCardell Bicentennial Hall]] | *[[MBH SMART Classroom Guide|McCardell Bicentennial Hall]] | ||
|- | |- | ||
| − | | | + | | |
*[[Munroe SMART Classroom Guide|Munroe]] | *[[Munroe SMART Classroom Guide|Munroe]] | ||
|- | |- | ||
| − | | | + | | |
*[[Old Chapel SMART Classroom Guide|Old Chapel]] | *[[Old Chapel SMART Classroom Guide|Old Chapel]] | ||
|- | |- | ||
| − | | | + | | |
*[[Pearson RAJ Ross SMART Classroom Guide|Pearson Hall, Robert A Jones, Ross]] | *[[Pearson RAJ Ross SMART Classroom Guide|Pearson Hall, Robert A Jones, Ross]] | ||
|- | |- | ||
| − | | | + | | |
*[[Sunderland SMART Classroom Guide|Sunderland Language Center]] | *[[Sunderland SMART Classroom Guide|Sunderland Language Center]] | ||
|- | |- | ||
| − | | | + | | |
*[[Twilight SMART Classroom Guide|Twilight Hall]] | *[[Twilight SMART Classroom Guide|Twilight Hall]] | ||
|- | |- | ||
| − | | | + | | |
*[[Warner Wright SMART Classroom Guide|Warner Hall, Wright Theater]] | *[[Warner Wright SMART Classroom Guide|Warner Hall, Wright Theater]] | ||
|} | |} | ||
| − | [[Category: | + | [[Category:Helpdesk Documentation]] |
| + | [[Category:TDXNO]] | ||
Latest revision as of 12:10, 25 January 2023
Redirect to:
Quick Start
- Getting started at Middlebury College
- Connecting to the Middlebury network
- Helpdesk Policy
- Foreign Language Input and Support
- Helpdesk Documentation - All wiki documentation pages with the category "Helpdesk Documentation"
Using and configuring your computer
Outlook
Other email clients
Miscellaneous
- SPAM, Phishing, and Email Security
- List Manager (aka Lyris) and Main Outlook Distribution Lists
- Mail Forwarding
Networking and Internet
- Register your computer on the Middlebury network
- Connecting to the Middlebury network
- Campus Manager and Quarantine
Our network on campus
Links to network resources:
- The GOtionary
- Bannerweb (Classes, grades, employment)
- Activate Middlebury Account or Reset Password
File Servers
- NetStorage - access your server files anywhere!
- Managing Group Membership and Permissions - Instructors can add permissions to Classes server folders
- Using File Servers (Windows)
- Using File Servers (Macintosh)
- Using Course Folders on the Classes Server
- FTP Files To and From Midd-Unix
Printers (Network)
The following applies to installation of network printers to college-owned computers. Authenticaiton is required for printing, and most college-owned computers are bound to the middlebury.edu domain. This is an important prerequisite.
For your personal computer:
Web
- For help with editing the College's official web site see: Drupal
- For help with Segue, see Segue Help (Note: Segue is slated to be replaced with another solution in the near future)
- For help with Blogs, see: Blogs, WordPress - our blogging software, and Forms in WordPress
- For help with setting up your personal site or own web page (your homepage), see: How do I create my own web page?
Off-campus Access
- VPN Setup on Windows and Mac
- WebVPN (PC, Mac, Linux)
- Resources Available from Off-campus
Office and Productivity
Microsoft Office
- Microsoft Office 2010 - Training Videos
- Microsoft Word 2003 Basic Usage
- Microsoft Word 2007 Configuration
- Microsoft Word 2007 Basic Usage
- Microsoft Word OSX 2004 & 2008 Basic Usage
- Microsoft Word Advanced Topics
- Microsoft Excel Basic Usage
- Microsoft Powerpoint Basic Usage
- Scanning a Document with Microsoft Office Document Scanning
- Create A PDF File Using Acrobat Writer
- OCR Using Microsoft Office Document Imaging
InDesign
- Introduction to Indesign CS (for Publication and Layout)
Photoshop
FileMaker Pro
Collaboration Tools
Scanning and OCR
- Scanning using your Mac
- Scanning and OCR using your Windows PC
- Scanning and OCR using Adobe Acrobat Professional 9 on Mac and PC
Viruses and Malware
Microsoft Windows
Mac OS X
- Working With Fonts in Mac OS X
- Configure Address Book to Synchronize Contacts with a Middlebury Exchange Server
- Converting From A Macintosh To A Windows Environment
- Converting From a PC to a Mac
iOS Devices (iPad, iPhone, iTouch)
Banner Administration
- Banner Basics
- Internet Native Banner - INB
- Troubleshooting Banner
- Assign Proxy for Time Approval in Banner
- Banner Data Standards
BannerWeb
HEAT 9.5.1 - Information and Updates Page
- See the HEAT page for information on the latest version of Heat.
- You can report problems at go/help?heat9
- You can add items to the Heat wishlist at go/help?heat9
Hyperion, FAMIS, and Resource25
- Hyperion - TO REVISE for public consumption
- FAMIS
- Resource25 and 25Live (new version of Resource25)
Academic Classroom Facilities and Academic Computer Facilities (Computer Classrooms, Computer Labs, etc)
- Computer Labs on Campus
- Software available on public computers
- Guide to Academic Facilities with schedule and some equipment details
- Guide to Academic Facilities with Multimedia Equipment (see Media Services section below)
Media Services
Media Services Available from LIS
- Media_Services (This page provides a list of all the media services provided by LIS)
Media Equipment Available From Media Services
- Digital Still Cameras
- Video Cameras
- Microphones
- Screens
- Projectors
Smart Classrooms - General Documentation
Smart Classrooms - Specific Documentation and Guides
- This page was last edited on 25 January 2023, at 12:10.
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- About Library & ITS Wiki
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