Tech Helpdesk Public Documentation

Quick Start

• Getting started at Middlebury College
• Connecting to the Middlebury network

Using and configuring your computer

• Purchase a computer through Middlebury College
• Using and maintaining your computer
• Foreign Language Input and Support

Email

Outlook

• Outlook Configuration
• Using Outlook
• Outlook Calendaring

Other email clients

• Webmail
• Entourage
• POP, IMAP, SMTP Clients

Miscellaneous

• SPAM, Phishing, and Email Security
• List Manager
• Mail Forwarding

Networking and Internet

• Register your computer on the Middlebury network
• Connecting to the Middlebury network
• Campus Manager and Quarantine

Our network on campus

• Password Guides
• Library Information Services
• Wireless
• Computer Labs
• Printing to public printers

Links to network resources:

• The GOtionary
• Bannerweb (Classes, grades, employment)
• Activate Middlebury Account or Reset Password

File Servers

• NetStorage - access your server files anywhere!
• Using File Servers (Windows)
• Using File Servers (Macintosh)
• Using Course Folders on the Classes Server
• FTP Files To and From Midd-Unix

Printers (Network)

The following applies to installation of network printers to college-owned computers.  Authenticaiton is required for printing, and most college-owned computers are bound to the middlebury.edu domain.  This is an important prerequisite.

• Connect To Network Printers - Mac OS X
  
• Connect To Network Printers - Windows

For your personal computer:

• Print to Public Printers with a Personal Computer - WebPrint

Off-campus Access

• VPN Setup on Windows and Mac
• WebVPN (PC only)
• Resources Available from Off-campus

Office and Productivity

Microsoft Office

• Microsoft Word 2003 Basic Usage
• Microsoft Word 2007 Configuration
• Microsoft Word 2007 Basic Usage
• Microsoft Word OSX 2004 & 2008 Basic Usage
• Microsoft Word Advanced Topics
• Microsoft Excel Basic Usage
• Microsoft Powerpoint Basic Usage
• Scanning a Document with Microsoft Office Document Scanning
• Create A PDF File Using Acrobat Writer

InDesign

• Introduction to Indesign CS (for Publication and Layout)

Photoshop

• Reducing File Sizes Using Photoshop

FileMaker Pro

• Exporting FileMaker Pro Data to an Excel Spreadsheet

Microsoft Windows

• Copying Files To A CD Using Windows XP
  

Mac OS X

• Working With Fonts in Mac OS X
• Configure Address Book to Synchronize Contacts with a Middlebury Exchange Server
  
• Converting From A Macintosh To A Windows Environment
  
• Converting From a PC to a Mac

Banner Administration

• Banner Basics
• Internet Native Banner - INB
• Assign Proxy for Time Approval in Banner
• Banner Data Standards

BannerWeb

• BannerWeb
• Entering Time in BannerWeb
• Approving Time in BannerWeb

Hyperion, FAMIS, and Resource25

• Hyperion - TO REVISE for public consumption
• FAMIS
• Resource25
• 25Live (new version of Resource25)

Public Computer Facilities (Computer Classrooms, Computer Labs, etc)

• Computer Labs on Campus
• Software available on public computers
  
• Guide to Academic Facilities (will be replaced by a GO link, soon)

Smart Classrooms

• Projecting from your Laptop Computer

Smart classroom locations:

Atwater

Axinn

Center for the Arts, Freeman International Center, Gifford

Johnson, La Force Hall, Le Chateau

Main Library

McCardell Bicentennial Hall

Munroe

Old Chapel

Pearson Hall, Robert A Jones, Ross

Sunderland Language Center

Twilight Hall

Warner Hall, Wright Theater