Tech Helpdesk Public Documentation

Quick Start

• Getting started at Middlebury College
• Connecting to the Middlebury network

Using and configuring your computer

• Purchase a computer through Middlebury College
• Using and maintaining your computer
• Multi-Lingual Support for Windows 2000 and XP
• Computers and Foreign Languages

Email

Outlook

• Outlook Configuration
• Using Outlook
• Outlook Calendaring

Other email clients

• Webmail
• Entourage
• POP, IMAP, SMTP Clients

Miscellaneous

• SPAM, Phishing, and Email Security
• List Manager
• Mail Forwarding, Other Providers

Networking and Internet

• Register your computer on the Middlebury network
• Connecting to the Middlebury network
• Campus Manager and Quarantine

Our network on campus

• Library Information Services
• Wireless
• Computer Labs
• Printing to public printers

Links to network resources:

• The GOtionary
• Bannerweb (Classes, grades, employment)

Accounts and Passwords

• Activate Account or Reset Password
• Password Guides

File Servers

• NetStorage - access your server files anywhere!
• Using File Servers (Windows)
• Using File Servers (Macintosh)
• Using Course Folders on the Classes Server
• FTP Files To and From Midd-Unix

Off-campus Access

• VPN Setup on Windows and Mac
• WebVPN (PC only)
• Resources Available from Off-campus

Office and Productivity

Microsoft Office

• Microsoft Word 2003 Basic Usage
  
• Microsoft Word 2007 Basic Usage
• Microsoft Word OS X 2004 & 2008 Basic Usage
• Microsoft Word Advanced Topics
• Microsoft Excel Basic Usage
• Microsoft Powerpoint Basic Usage
• Opening Office 2007 (.docx) documents on a Mac
• Create A PDF File Using Acrobat Writer

Banner Administration

• Banner Basics
• Internet Native Banner - INB
• Assign Proxy for Time Approval in Banner
• Banner Data Standards

BannerWeb

• BannerWeb
• Entering Time in BannerWeb
• Approving Time in BannerWeb

Hyperion, FAMIS, and Resource25

• Hyperion - TO REVISE for public consumption
• FAMIS
• Resource25
• 25Live (new version of Resource25)

Smart Classrooms

• Projecting from your Laptop Computer

Smart classroom locations:

Atwater	Axinn	Center for the Arts	Chellis
Freeman International Center	Gifford	Johnson	La Force Hall - Room 121
Le Chateau	Main Library	McCardell Bicentennial Hall	Munroe Hall
Old Chapel	Pearson Hall - Max Kade Room	Robert A. Jones House (Seminar Room)	Ross - Room 001
Sunderland Language Center	Twilight Hall	Warner Hall	Wright Theatre (Seminar Room