Tech Helpdesk Public Documentation

Quick Start

• Getting started at Middlebury College
• Connecting to the Middlebury network
• Helpdesk Policy
• Foreign Language Input and Support
• Helpdesk Documentation - All wiki documentation pages with the category "Helpdesk Documentation"

Using and configuring your computer

• Purchase a computer through Middlebury College
• Using and maintaining your computer

Email

Outlook

• Outlook Configuration
• Using Outlook
• Outlook Calendaring

Other email clients

• Webmail
• Entourage
• POP, IMAP, SMTP Clients
• Blackberry
• iOS Devices (iPad, iPhone, iTouch)

Miscellaneous

• SPAM, Phishing, and Email Security
• List Manager (aka Lyris) and Main Outlook Distribution Lists
• Mail Forwarding

Networking and Internet

• Register your computer on the Middlebury network
• Connecting to the Middlebury network
• Campus Manager and Quarantine

Our network on campus

• Password Guides
• Library Information Services
• Wireless
• Computer Labs
• Printing to public printers

Links to network resources:

• The GOtionary
• Bannerweb (Classes, grades, employment)
• Activate Middlebury Account or Reset Password

File Servers

• NetStorage - access your server files anywhere!
• Managing Access to Classes Folders - Instructors can add permissions to Classes server folders
• Using File Servers (Windows)
• Using File Servers (Macintosh)
• Using Course Folders on the Classes Server
• FTP Files To and From Midd-Unix
  

Printers (Network)

The following applies to installation of network printers to college-owned computers.  Authenticaiton is required for printing, and most college-owned computers are bound to the middlebury.edu domain.  This is an important prerequisite.

• Connect To Network Printers - Mac OS X
  
• Connect To Network Printers - Windows
  

For your personal computer:

• Print to Public Printers with a Personal Computer - WebPrint

Web

• For help with editing the College's official web site see: Drupal
• For help with Segue, see Segue Help (Note: Segue is slated to be replaced with another solution in the near future)
• For help with Blogs, see: Blogs, WordPress - our blogging software, and Forms in WordPress
• For help with setting up your personal site or own web page (your homepage), see: How do I create my own web page?

Off-campus Access

• VPN Setup on Windows and Mac
• WebVPN (PC, Mac, Linux)
• Resources Available from Off-campus

Office and Productivity

Microsoft Office

• Microsoft Office 2010 - Training Videos
• Microsoft Word 2003 Basic Usage
• Microsoft Word 2007 Configuration
• Microsoft Word 2007 Basic Usage
• Microsoft Word OSX 2004 & 2008 Basic Usage
• Microsoft Word Advanced Topics
• Microsoft Excel Basic Usage
• Microsoft Powerpoint Basic Usage
• Scanning a Document with Microsoft Office Document Scanning
• Create A PDF File Using Acrobat Writer
• OCR Using Microsoft Office Document Imaging

InDesign

• Introduction to Indesign CS (for Publication and Layout)

Photoshop

• Reducing File Sizes Using Photoshop

FileMaker Pro

• Exporting FileMaker Pro Data to an Excel Spreadsheet

Scanning and OCR

• Scanning using your Mac
• Scanning and OCR using your Windows PC
• Scanning and OCR using Adobe Acrobat Professional 9 on Mac and PC

Viruses and Malware

• Viruses_and_malware
• Penalty_Box

Microsoft Windows

• Copying Files To A CD Using Windows XP
  
• Windows 7 - Instructional Videos

Mac OS X

• Working With Fonts in Mac OS X
• Configure Address Book to Synchronize Contacts with a Middlebury Exchange Server
  
• Converting From A Macintosh To A Windows Environment
  
• Converting From a PC to a Mac

iOS Devices (iPad, iPhone, iTouch)

• Setup an iOS device to use Middlebury Wi-Fi (midd-secure, midd-standard)

• Setup an iOS device to access your Middlebury Email

• Setup an iOS device to access your Middlebury Calendar

• Setup an iOS device to access Middlebury's VPN

• Setup an iOS device to browse MiddFiles

• Setup an iOS device for Remote Locate/Lock/Wipe (3G-only)

• Projection using iOS devices

Banner Administration

• Banner Basics
• Internet Native Banner - INB
• Troubleshooting Banner
• Assign Proxy for Time Approval in Banner
• Banner Data Standards

BannerWeb

• BannerWeb
• Troubleshooting BannerWeb
• Entering Time in BannerWeb
• Approving Time in BannerWeb

HEAT 9.5.1 - Information and Updates Page

• See the HEAT page for information on the latest version of Heat.
• You can report problems at go/help?heat9
• You can add items to the Heat wishlist at go/help?heat9

Hyperion, FAMIS, and Resource25

• Hyperion - TO REVISE for public consumption
• FAMIS
• Resource25 and 25Live (new version of Resource25)

Academic Classroom Facilities and Academic Computer Facilities (Computer Classrooms, Computer Labs, etc)

• Computer Labs on Campus
• Software available on public computers
  
• Guide to Academic Facilities with schedule and some equipment details
• Guide to Academic Facilities with Multimedia Equipment (see Media Services section below) 

Media Services

Media Services Available from LIS

• Media_Services (This page provides a list of all the media services provided by LIS)

Media Equipment Available From Media Services

• Digital Still Cameras
• Video Cameras
• Microphones
• Screens
• Projectors

Smart Classrooms - General Documentation

• Projecting from your Laptop Computer
• Laptop_projection_problems

Smart Classrooms - Specific Documentation and Guides

Atwater

Axinn

Center for the Arts, Chellis House, Freeman International Center, Gifford

Johnson, La Force Hall, Le Chateau

Davis Family Library

Kirk Alumni

McCardell Bicentennial Hall

Munroe

Old Chapel

Pearson Hall, Robert A Jones, Ross

Sunderland Language Center

Twilight Hall

Warner Hall, Wright Theater