Middlebury

Difference between revisions of "Techs (Web Help Desk)"

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[[Category:Web Help Desk documentation]]
 
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Latest revision as of 14:54, 21 July 2022

My Account

All techs can access this page. Where to set "On vacation" status.

Techs

List of all techs. When adding a new tech:

  • Be sure to check the LDAP authentication checkbox.
  • Link the client (again, with the LDAP box checked)
  • Once the tech is saved, be sure to click the Tech Groups tab at the top to add to the appropriate group(s).
  • Likewise, click the Location Groups tab to control which tickets the tech can see based on location.

Tech groups

Tech permissions

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