Middlebury

Difference between revisions of "Techs (Web Help Desk)"

(Created page with "== My Account == == Techs == == Tech groups == == Tech permissions == Category:Web Help Desk documentation")
 
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== My Account ==
 
== My Account ==
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All techs can access this page.  Where to set "On vacation" status.
 
== Techs ==
 
== Techs ==
== Tech groups ==  
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List of all techs.
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When adding a new tech:
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* Be sure to check the LDAP authentication checkbox.
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* Link the client (again, with the LDAP box checked)
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* Once the tech is saved, be sure to click the Tech Groups tab at the top to add to the appropriate group(s). 
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* Likewise, click the Location Groups tab to control which tickets the tech can see based on location.
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== Tech groups ==
 
== Tech permissions ==
 
== Tech permissions ==
  
 
[[Category:Web Help Desk documentation]]
 
[[Category:Web Help Desk documentation]]

Latest revision as of 12:49, 16 October 2015

My Account

All techs can access this page. Where to set "On vacation" status.

Techs

List of all techs. When adding a new tech:

  • Be sure to check the LDAP authentication checkbox.
  • Link the client (again, with the LDAP box checked)
  • Once the tech is saved, be sure to click the Tech Groups tab at the top to add to the appropriate group(s).
  • Likewise, click the Location Groups tab to control which tickets the tech can see based on location.

Tech groups

Tech permissions

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