Middlebury

Difference between revisions of "Telephone Services"

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[https://mediawiki.middlebury.edu/wiki/LIS/Telephone_and_Voice_Mail_Services Telephone Services ]customer service number = 802-443-5700
 
[https://mediawiki.middlebury.edu/wiki/LIS/Telephone_and_Voice_Mail_Services Telephone Services ]customer service number = 802-443-5700
  
== Registering Your Blackberry  ==
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==  Registering Your Blackberry  ==
  
If you want your Blackberry added to the BlackBerry Enterprise Server, you must arrange for an unlimited data plan with your wireless carrier. If you do not have an unlimited plan, either their customer service or the store rep can explain what needs to be done to allow your BlackBerry to communicate with your Outlook account.  
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If you want your Blackberry added to the BlackBerry Enterprise Server (BES), you must contract for an '''unlimited data plan to be used with a BES '''with your wireless carrier. If you do not have such an unlimited plan, either their customer service or the store rep can explain what needs to be done to allow your BlackBerry to communicate with your Outlook account without using a BES.
  
Contact Middlebury College’s Telephone Services office at x5700 and ask to be added to the BlackBerry Enterprise Server. You will be given a password.
 
  
Once that has been done, perform the following procedure to set up your BlackBerry.  
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Before you go to the store to purchase a BlackBerry, contact Middlebury College’s Telephone Services office at extension 5700 and ask to be added to the BlackBerry Enterprise Server. You will be given a password.
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Once that has been done, ask the customer service representative at the store to set your device up to use the BES.  This will allow you to confirm you are problem free before being on your own.
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If you purchase your device through the mail or forget to have the sales rep set it up, you will need to perform the following procedure on your BlackBerry.  
  
 
#Click '''Setup Wizard''' icon, which is usually the first icon at the desktop/home screen on your BlackBerry.  
 
#Click '''Setup Wizard''' icon, which is usually the first icon at the desktop/home screen on your BlackBerry.  
 
#*If you don’t find this on the home screen, press the '''Menu''' key and click '''Setup Wizard'''. You should find yourself at '''Device Setup and Personalization''', click on '''Email setup'''.
 
#*If you don’t find this on the home screen, press the '''Menu''' key and click '''Setup Wizard'''. You should find yourself at '''Device Setup and Personalization''', click on '''Email setup'''.
 
#Click '''Next''' through the screens, stopping to change the time zone in the date/time screen.  
 
#Click '''Next''' through the screens, stopping to change the time zone in the date/time screen.  
#On the screen where you are asked to select an email setup option, select '''I want to use a work email account with a BlackBerry Enterprise Server'''.  
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#Stop at the screen where you are asked to select an email setup option, and select '''I want to use a work email account with a BlackBerry Enterprise Server'''.  
#On the next screen, select'''Yes''' indicating you have been given a password.  
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#On the next screen, indicate '''Yes''' you have been given a password.  
#Enter your email address and the password given to you by Telephone Services. '''Do NOT use your Middlebury College e-mail password'''. '''''The password given to you is good for four tries. If you go beyond four attempts contact Telephone Service to ask them to reset it.'''''  
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#Enter your email address and the BES password given to you by Telephone Services. '''Do NOT use your Middlebury College e-mail password'''. '''''The BES password given to you is good for four tries. If you go beyond four attempts contact Telephone Service and ask it be reset.'''''  
 
#Press the '''menu''' key.  
 
#Press the '''menu''' key.  
 
#Select '''activate'''.  
 
#Select '''activate'''.  
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#*Within a couple of minutes, you should have several lines indicating that it’s working on activating.  
 
#*Within a couple of minutes, you should have several lines indicating that it’s working on activating.  
 
#*Keep watching. You may get a window indicating activation is complete, it is not.  
 
#*Keep watching. You may get a window indicating activation is complete, it is not.  
#*You should see a screen indicating a list of items being activated (addresses, calendar, etc). If you don’t, click the escape key.  
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#*You should see a screen indicating a list of items being activated (addresses, calendar, etc). If you don’t, click the escape key and click on the activation icon.  
 
#*At the top of the screen, there should be a percentage of completed activation. Keep checking until it reaches 100%. This can take as little as 5 minutes or more than an hour, depending on how much data is being processed.  
 
#*At the top of the screen, there should be a percentage of completed activation. Keep checking until it reaches 100%. This can take as little as 5 minutes or more than an hour, depending on how much data is being processed.  
 
#*Confirm e-mail, addresses, appointments, and tasks are on your BlackBerry.
 
#*Confirm e-mail, addresses, appointments, and tasks are on your BlackBerry.
  
If you don’t get past the point of the first line appearing on the screen (and you don’t see arrows coming & going in the upper left corner or the hourglass turning) after several minutes, cancel the activation and try again. If, after a couple of tries, your BlackBerry isn’t being activated, call your wireless carrier customer support and confirm you’re on an unlimited data plan for BlackBerry Enterprise Server. If they confirm you are, ask to be transferred to tech support for assistance.
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If you don’t get past the point of the first line appearing on the screen and you don’t see arrows coming & going in the upper left corner or the hourglass turning after several minutes, cancel the activation and try again. If, after the second try, your BlackBerry isn’t being activated, call your wireless carrier customer support and confirm you’re on an unlimited data plan for BlackBerry Enterprise Server. If they confirm you are, ask to be transferred to tech support for assistance.

Revision as of 11:54, 6 January 2011

General Information

Telephone Services customer service number = 802-443-5700

 Registering Your Blackberry

If you want your Blackberry added to the BlackBerry Enterprise Server (BES), you must contract for an unlimited data plan to be used with a BES with your wireless carrier. If you do not have such an unlimited plan, either their customer service or the store rep can explain what needs to be done to allow your BlackBerry to communicate with your Outlook account without using a BES.


Before you go to the store to purchase a BlackBerry, contact Middlebury College’s Telephone Services office at extension 5700 and ask to be added to the BlackBerry Enterprise Server. You will be given a password.

Once that has been done, ask the customer service representative at the store to set your device up to use the BES.  This will allow you to confirm you are problem free before being on your own.

If you purchase your device through the mail or forget to have the sales rep set it up, you will need to perform the following procedure on your BlackBerry.

  1. Click Setup Wizard icon, which is usually the first icon at the desktop/home screen on your BlackBerry.
    • If you don’t find this on the home screen, press the Menu key and click Setup Wizard. You should find yourself at Device Setup and Personalization, click on Email setup.
  2. Click Next through the screens, stopping to change the time zone in the date/time screen.
  3. Stop at the screen where you are asked to select an email setup option, and select I want to use a work email account with a BlackBerry Enterprise Server.
  4. On the next screen, indicate Yes you have been given a password.
  5. Enter your email address and the BES password given to you by Telephone Services. Do NOT use your Middlebury College e-mail password. The BES password given to you is good for four tries. If you go beyond four attempts contact Telephone Service and ask it be reset.
  6. Press the menu key.
  7. Select activate.
  8. Watch the screen.
    • You should see arrows in the upper right corner coming and going. You should also see an hourglass icon spinning in the middle of the screen at times.
    • You should see one line appear immediately, indicating it’s trying to activate.
    • Within a couple of minutes, you should have several lines indicating that it’s working on activating.
    • Keep watching. You may get a window indicating activation is complete, it is not.
    • You should see a screen indicating a list of items being activated (addresses, calendar, etc). If you don’t, click the escape key and click on the activation icon.
    • At the top of the screen, there should be a percentage of completed activation. Keep checking until it reaches 100%. This can take as little as 5 minutes or more than an hour, depending on how much data is being processed.
    • Confirm e-mail, addresses, appointments, and tasks are on your BlackBerry.

If you don’t get past the point of the first line appearing on the screen and you don’t see arrows coming & going in the upper left corner or the hourglass turning after several minutes, cancel the activation and try again. If, after the second try, your BlackBerry isn’t being activated, call your wireless carrier customer support and confirm you’re on an unlimited data plan for BlackBerry Enterprise Server. If they confirm you are, ask to be transferred to tech support for assistance.

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