Middlebury

Difference between revisions of "Telephone and Voice Mail Services"

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| nowrap="nowrap" | '''Toll Calls'''  
 
| nowrap="nowrap" | '''Toll Calls'''  
| nowrap="nowrap" | Dial 8 + TAC + # + 9 + number
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| nowrap="nowrap" | Dial 8 + TAC* + # + 9 + number
 
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| nowrap="nowrap" | '''International Calls'''  
 
| nowrap="nowrap" | '''International Calls'''  
| nowrap="nowrap" | Dial 8 + TAC + # + 9 + 011 + country code + city code + number
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| nowrap="nowrap" | Dial 8 + TAC* + # + 9 + 011 + country code + city code + number
 
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|}
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*Year-round staff receive two TACs from Telephone Services -- one for business calls that begins with a "2" and another for personal calls that begins with a "1".  If you haven't received an email from Telephone Services with your TAC information, please call extension 5700 or email [mailto:telecom@middlebury.edu telecom@middlebury.edu].
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Students or guests may purchase a calling card at the College Store in Proctor for toll calling.
  
 
=== Voice Mail Instructions ===
 
=== Voice Mail Instructions ===

Revision as of 12:26, 3 November 2009

Dialing Instructions

On-Campus Calls Dial 4-digit extension
Local Off-campus Calls Dial 9 + 7-digit local number
Toll-free Calls Dial 9 + toll-free number
Toll Calls Dial 8 + TAC* + # + 9 + number
International Calls Dial 8 + TAC* + # + 9 + 011 + country code + city code + number
  • Year-round staff receive two TACs from Telephone Services -- one for business calls that begins with a "2" and another for personal calls that begins with a "1".  If you haven't received an email from Telephone Services with your TAC information, please call extension 5700 or email telecom@middlebury.edu.

Students or guests may purchase a calling card at the College Store in Proctor for toll calling.

Voice Mail Instructions

Conference Calling

Ericsson display telephone sets

You can establish a connection with up to 7 parties. Only the person conducting or initiating the conference call (conference leader) can admit participants.

When you call the conference call particpants:
If off-campus parties are included in the conference, the charge for these calls appears on the conference leader's departmental telephone bill. Please note that you must use your Telephone Authorization Code (TAC) each time you call a long distance party.

To initiate a conference call:

Establish a call to the first party on ACCESS 1 key

Press INQUIRY or ACCESS 2 (first party is placed on hold)

Dial the second party's telephone number; inform about the conference and that they will hear a loud tone when conferenced in

Press the CONFERENCE/F3 key -- the all black key above PROGRAM (3rd black key from left)

To add new parties:

Press INQUIRY or ACCESS 2 (previous parties placed on hold)

Dial the new party's telephone number.

Press the CONFERENCE/F3 key and conference tone will be heard again.

Follow INQUIRY, phone number, CONFERENCE/F3 process until all parties are included in the call

When conference call particpants are calling you:

Press "Accept 2nd Call" key

Establish a first call on ACCESS 1 key

Press INQUIRY (first party is placed on hold) when the next person calls in on ACCESS 2 key

Press ACCESS 2 key to answere the additional incoming call; inform about the conference and that they will hear a loud tone when conferenced in

Press the CONFERENCE/F3 key -- the all black key above PROGRAM (3rd black key from left)

To add new parties:

Press INQUIRY (previous parties placed on hold)

Receive next participant's call on ACCESS 2 .

Press the CONFERENCE/F3 key and conference tone will be heard again.

Follow INQUIRY, ACCESS 2, CONFERENCE/F3 process until all parties are included in the call

If during the connection process the line is busy or there is no answer, press the CLEAR key on your phone (the C key directly to the left of the Access 1 key) to disconnect from that call attempt. Then either press ACCESS 1 to re-establish a connection to your original parties, or if not finished, press INQUIRY to continue with more connections.

Using analog single lines telephone sets

  • With the first party on the line, press the hookflash and listen for Recall Dial Tone.
  • Dial the second party (Include the telephone authorization code, or TAC, if the number is a toll call)
  • After the scond party answers, dial 3. The Conference Tone indicates that the conference member has successfully been added.
  • Repeat this procedure to connect up to eight parties (including yourself) with a maximum of three external calls.
  • If the called party is busy or does not answer, dial 2 to return to the conference.
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